Hotel Bel Azur Thalasso & Bungalows

We had a beach front bungalow it was an amazing. Very clean comfortable. Loved the location 2 min walk to the beach

Good decor. Smart tv. Hammock outside and so clean good housekeepers

La posizione

Personale inesperto. Vieni buttato lì e nessuno ti dà le giuste informazioni su orari dei bar, dei servizi,per avere tutte le informazioni abbiamo dovuto girare noi il resort e scoprire tutti i servizi. Ponto dolente i “signore” dove vai a ritirare i teli mare. SGARBATISSIMO. Non ti informa su orari di ritiro e di riconsegna e nel caso tu ,appunto, vada prima ti risponde in modo inadeguato. Per non parlare del fatto che le sdraio vengono occupate con teli mare già dalle 6 del mattino proprio da chi gestisce la spiaggia e le piacine. In una settimana lì non siamo riusciti a passare una giornata nella piscina “relax” dato che pur andando alle 7 i posti era già tutti occupati! A mio avviso è inadeguato come comportamento,ribadisco, dato che i posti vengono occupati dagli stessi gestori e non dagli ospiti.

Nice lanscping and vues from room and restaurent

Landscaping Food Confortable

Acceuil, resto

Rien

Bonne ambiance, il y’avais beaucoup de choix concernant la nourriture, la piscine et la plage très bien entretenu.

Étant d’origine tunisienne, nous avons eu le pressentiment de ne pas être traité à la même enseigne avec certains autres touristes.

La qualité de l'accueil à l'arrivée. La propreté des bungalows, j'ai payé pour un bungalow pour être héberger finalement dans une petite chambre à cause du problème des sanitaires au niveau des bungalows (odeur insupportable)

Un accueil chaleureux et une grande bienveillance du personnel. Je les remercie du fond du cœur ☺️.

guys in the reception, especially Mr. Omar and ms. Amel and the boss sir naje7.. thank you so much

nothing

Localisation bungalow

Notre séjour n’a malheureusement pas été aussi agréable que nous l’espérions. Tout d’abord, nous avons trouvé le personnel de la réception assez froid et peu accueillant. ⚠️ Attention également au moment de la réservation : la pension complète n’est pas la même chose que le « tout compris » ! Je ne le savais pas et, une fois arrivés sur place, nous avons dû payer 160 CHF supplémentaires. Concernant la propreté de la chambre, nous avons été assez déçus. Nous avons gardé les mêmes draps, pourtant sales, pendant toute la durée de notre séjour : ils n’ont pas été changés une seule fois. J’ai également demandé des serviettes supplémentaires, mais je ne les ai jamais reçues. Même pour le papier toilette, c’était compliqué. Le dernier jour, nous avions encore un rouleau avec des choses assez étranges à l’intérieur… Les piscines sont également à prendre en considération, surtout pour les personnes qui ne savent pas bien nager. Certaines commencent directement à environ 1,60 m de profondeur et passent rapidement à 2,50 m, ce qui peut être très dangereux. ⚠️ Autre point important concernant la restauration : il n’y a qu’un restaurant inclus gratuitement. L’autre restaurant est payant. La nourriture est vraiment très répétitive et, au bout d’un moment, nous en avons eu tellement marre que nous sommes allés manger à l’extérieur. Concernant l’animation, pour nous, c’était vraiment 0. Si vous êtes habitués aux hôtels avec beaucoup d’ambiance, de fêtes et d’animations, comme on peut en trouver par exemple en Égypte ou au Maroc, ce n’est clairement pas comparable. Nous avons eu l’impression que les animateurs avaient leurs préférences parmi les clients. Ils ne viennent pas vraiment vers vous pour vous proposer de participer aux activités. Avant les danses, ils répètent souvent pendant environ 5 minutes, ce qui fait que la musique et l’ambiance s’arrêtent en attendant. Le matin, il y a principalement de la danse et de l’aquagym, qui est toujours plus ou moins la même.

My parents stayed in for a week, they were very happy with everything

Le personnel

Rien

Il punto mare è la spiaggia

Tutto il resto. Personale pessimo cibo ripetitivo e bevande che dovevi quasi supplicare e nessun altro servizio

L’emplacement, le paysage et la qualité de l’accueil de personnel

Une piscine plus grande pour les enfants

The location is good

Cleanliness and maintenance need serious attention. The bathroom drain was blocked throughout our stay, and despite reporting it, nothing was done. The air conditioning was also a problem, it wasn’t working properly and had an unpleasant smell coming from it. Very disappointing. The food has the same taste all the days, you take beef, chicken or fish they have the same taste.

L emplacement et le szrvice

La nourriture c est pas tres bon

Catastrophique du début à la fin avec présence de cafard pour couronner le tout

Everything

Nothing

La nourriture est excellente ainsi que la plage..

L'emplacement de la chambre.

La plage était parfaite. Son emplacement et son entretien étaient à la hauteur. Nous avons adoré nous baigner dans une eau limpide, au contact des petits poissons. Nous avons également pu profiter d'un massage au SPA bien que les tarifs soient élevés à mon sens.

la climatisation insuffisamment efficace dans plusieurs parties communes de l'établissement : salle de restauration, lobbye. Les animations étaient à mon sens insuffisantes et manquaient d'entrain. l'établissement gagnerait à proposer un programme plus varié, tout au long de la journée et en soirée également.

La plage

Mobilier vieux Manque d’entretien Ascenseur en panne Personnel pas très chaleureux sauf Shadhé une réceptionniste très sympathique serviable et souriante

Top séjour avec Omar

Ho trascorso 10 giorni meravigliosi in questo hotel e non posso che lasciare una recensione più che positiva! Tutto è stato all'altezza delle aspettative: il cibo era semplicemente ottimo, con una vastissima scelta ogni giorno in grado di accontentare tutti i gusti. La nostra stanza si è rivelata molto comoda e, cosa fondamentale, è stata mantenuta impeccabile e pulita per l'intero soggiorno. Un ringraziamento speciale va al personale, sempre estremamente gentile, sorridente e disponibile a farci sentire a casa. Infine, gli spazi esterni sono un vero gioiello: le piscine sono bellissime e ben curate, e le spiagge sono non solo splendide, ma anche comodissime da vivere. È stata una vacanza fantastica, consiglio vivamente questa struttura a chiunque cerchi relax, buon cibo e un mare stupendo.

very good hotel

Top Sejour

Le talasso c’était superrrr

My family and I have been visiting this hotel for the past 20 years, largely because of its perfect location in Hammamet and the generally welcoming and respectful staff. It has always held a special place for us, which is why it is disappointing to see certain aspects of the hotel decline over the years. I would first like to highlight the excellent service we received from several members of staff. At reception, Saber and Amel were extremely helpful and attentive to all of my needs. The cleaners also do an amazing job of ensuring that the rooms are kept clean. One recurring issue is the cashpoint located outside the hotel. Although I understand that the cash machine may not be directly managed by the hotel, it is located on the hotel property, so I believe something should be done to address the situation. The machine is frequently out of cash, and this has been a recurring problem for several years. Furthermore, it sometimes holds customers' cards for several minutes, creating understandable concern that the card may have been retained or that something has gone wrong. Over the past few years, the rooms have also started to feel increasingly tired and in need of refurbishment. The bathrooms are particularly disappointing. Grouting is coming away in chunks, the showers spray water in every direction except where they are supposed to, and the lighting is often too weak to properly illuminate either the toilet or shower area, depending on the layout of the room. The air conditioning has also become unreliable, often only working properly when set to full blast, while some of the vents are becoming loose. These issues need to be addressed if the hotel is to maintain a four-star standard. The food has seen some improvements this year. Breakfast was noticeably better, with fresher pastries, a wider selection of fresh juices, and delicious Tunisian sweets. Dinner was decent; however, there was very little variety, which made the food feel repetitive during a longer stay. The Tunisian night was by far the best, offering more traditional and flavourful dishes such as molokhia, kemounia and brik. The pasta chefs were also extremely accommodating and prepared delicious vegetarian pasta, which was particularly appreciated as the restaurant generally lacks sufficient vegetarian options. The service in the restaurant was excellent. We regularly sat in the section served by Mohammed and Hani, who treated us with the utmost kindness and always ensured that we had everything we needed. Senior members of staff also seemed much more helpful this year, which was a positive improvement. The lifeguards were also fantastic, especially Dali and Abdullah. They were very friendly, attentive and regularly checked on us to ensure that we were safe and enjoying our time. Overall, the daytime entertainment activities have improved this year. Simon was by far one of the most interactive members of the entertainment team. He consistently made guests laugh and always went above and beyond to involve people in the activities. However, the evening entertainment often struggled to maintain the audience's interest, with crowds frequently leaving before the end of the shows. It would be great to see the animators perform more of their own shows. For example, the dancing in the Bollywood show was amazing, but the lengthy period of acting at the beginning caused many guests to lose interest. It would also be nice to see more hotel dances in the evenings, as these appear to be enjoyed by many guests. It is a shame that the hotel dance “Hella Decale” has gradually disappeared and been replaced by “Jerusalema”, which has become repetitive due to being played multiple times throughout the day. When “Hella Decale” was used as the main club dance a few years ago, it attracted a much larger crowd to the dance floor because of its more uplifting atmosphere. Finally, I feel that having all members of the entertainment team take their day off on a Monday is the wrong approach. Considering that the hotel advertises itself as having an entertainment team, having no activities at all on one day of the week can leave a poor impression, particularly for guests who have only just arrived. Ultimately, although I enjoyed my stay and still have a great deal of affection for this hotel after visiting for so many years, there are many improvements that need to be made. The hotel has enormous potential, and the staff remain one of its greatest strengths. However, significant work is needed, particularly regarding the condition of the rooms, food variety, and certain aspects of the entertainment programme, in order to maintain the standards expected of a four-star hotel and ensure that guests feel the experience is worth the price being charged.

I have been coming to Bel Azur Thalasso & Bungalows for years, and it has always been a place I really enjoy returning to. This year was another lovely stay, and there are so many things that made our holiday enjoyable. The hotel and our room were generally clean and well looked after. However, there were a couple of things in our room that I think could be improved. I struggled to fully close the curtains, which was a little inconvenient. I also found that the bathroom was starting to look quite outdated this year, with things such as the pink wall tiles and shower curtain. The shower itself was also quite difficult to use as the water sprayed in several directions rather than staying in one place. These are only small things, but updating some of the bathrooms and facilities would definitely make the rooms feel even better. The food was enjoyable, and I would especially like to give a shout-out to the chef in charge of the pasta. One member of my family is vegetarian, and he was incredibly helpful and made us fresh pasta every day, which we really appreciated. The waiters in the first section of the restaurant during dinner were also amazing, especially Mohammed and Hani, who were always friendly and helpful. For a couple of days, we were also able to have Boga Cidre, which was a delicious Tunisian drink. I really enjoyed it and would love to see it available every day! The entertainment team definitely deserves a special mention. There are lots of members of the entertainment team, but especially Momo, Simon and Pauline, who work extremely hard throughout the day and put so much effort into the poolside activities, including Zumba, yoga, dance classes, aqua gym and much more. They brought so much energy to the hotel and genuinely made our stay 10 times better. They were definitely some of the highlights of our holiday. The poolside snacks, pizza and pancakes, were delicious. However, I think it would be a great addition to have ice cream or another snack available throughout the day for both children and adults to enjoy. At the moment, the pancakes and pizza are only available for around two hours, from 3–5pm, so having another option available at other times would be a lovely improvement. I would also like to give a big shout-out to the lifeguards Abdullah and Dali, who were both amazing and always attentive around the pool. I would also like to mention Saber at reception, who was very helpful and friendly during our stay. Their kindness and hard work really added to our experience. I really enjoyed all of the evening shows, but I find them 10 times better when the entertainment team put them on themselves rather than bringing in outside performers. I love seeing the same entertainers who have been doing the activities throughout the day performing in the evening too. Their shows feel more personal, fun and are definitely a highlight of the stay. Overall, we had another great stay at Bel Azur and I would definitely recommend it. There are a few areas that could benefit from updating, but the friendly staff, fantastic entertainment and enjoyable food made our holiday a really memorable one. I have been coming for years and look forward to returning again!

Le personnel, la plage, la propreté, la nourriture… absolument tout ! Une belle expérience du début à la fin

petit dejeuner correct trop de choix et pas assez de qualité et beaucoup de gaspillage

chambres à renover trop vétuste; Animation à améliorer

L'accueil du personnel et emplacement de l'hôtel

plats répétitif

I had an incredible time there but if anyone knows the name of the boys at the snacking bar by pizza and crepes could u tell me?🫶

Hotel situato in una posizione eccellente con una stupenda vista sul mare ad angolo! Fantastiche piscine e ottima ristorazione con piatti tipici deliziosi!Camera doppia spaziosa e con mega vista sul meraviglioso mare tunisino!

Forse un po’ troppo rumorosa l’area interna della ristorazione ( periodo estivo-agosto) .

Excellent hotel; foods, entertainment

Beautiful sea and pleasant gardens. Small fish sometimes nibble while swimming, which is annoying but obviously not the hotel’s fault.

Check-in was unpleasant due to the attitude of the staff member handling a card-payment issue. Rooms are dated and poorly maintained: broken balcony-door handle, partially blocked sink and nowhere to hang towels in the shower. Housekeeping is average and, incredibly, on two mornings staff had loud arguments in the corridors that prevented us from sleeping. Paper/napkins are frequently missing and there are no bins conveniently located around the pools. Food was the biggest disappointment: very poor buffet, extremely worn cutlery, the worst and most tasteless pizza I’ve ever had, and omelettes with premixed vegetables rather than ingredients of your choice. Restaurant staff can be rude and unpleasant, sometimes ignoring questions, while tables are cleaned slowly and superficially and staff chat or argue among themselves. The outdoor restaurant is also plagued by flies. Pools are dated, crowded and poorly suited to families: depths reach 2.8 m while the small shallow areas become packed. We repeatedly noticed a sewage-like smell near the pool in front of the bar. Poolside upkeep is poor: guests left clothes and food over a decorative plant directly in front of us despite having loungers nearby; staff saw it, did nothing and even stopped to joke with them. The bar selection is very limited and even sodas can be flat. Snacks are available only 3–5 p.m. and consist of mediocre pizza and bland pre-made chocolate crêpes. The animation team know their job, although the music feels stuck in the 1990s and they sometimes spend too much time socialising with tourists or initiating forced conversations. Overall, Bel Azur feels dated, poorly maintained and

I am Really disappointed with the hotel and the reception staff and managers in Bel Azur. The hotel falsely advertised a gym and spa pool area that actually belong to the 5* hotel next door and you can’t use them. Their indoor pool was also closed for refurbishment. The bar service is slow and unfriendly serving low quality spirits and drinks in expresso size paper cups. The pool bar would only make a cocktail if I tipped well but that shouldn’t be the case. I felt pressured to tip all the time. Overall the room was ok but very dated and the balcony was very dirty. Therefore we didn’t use it. The beach is beautiful. On the 2nd last day my gold earrings were stolen from our room by the cleaning team . When I reported this to the manager, he was very rude to me and unwilling to help .The superior manager refused to sign a report I could show to my insurance, and walked off to speak with a French family , leaving me with the lower manager who kept arguing with me. It ruined our holiday . I got the impression that because I’m female I was dismissed often and the staff couldn’t be bothered to help with any inquiry. The female receptionist is also abrupt and lacks customer service skills. This hotel should be advertised as 3*

Great location, bungalow on the beach although more of a room at the edge of the beach. Clean and a fantastic friendly cleaner. Food pretty good, usual monotonous all inclusive fare. Excellent bar staff, extremely annoying pool music which according to one of the staff has been the same for years. Poolside staff happy to take tips then move people from sun beds to accommodate those who pay, same with the beach staff. Showers in rooms fire directly against the shower curtain, they’re placed on the side wall of the bath. This leads to flooding of the bathroom floor. Aircon in the rooms pretty average and almost non existent in the main bar. Only access to water in the daytime is from water dispensers at the bars, you can’t get a bottle of water until after 9pm. Every day the bars ran out of paper cups also. Big negative is that if you check out at 12 on the last day but have a later flight then unless you change before 12 you have to use the pool side showers to wash and change in the cramped changing rooms, those next to the beach stink by the way. If you’re looking for a bit more luxury go elsewhere, if bog standard but with largely friendly staff is what you want then come here.

Booked a bungalow with garden view as with an older friend with mobility issues. Nope we were up a flight of stairs and our garden view was a tin roof tried to move rooms and was told you come back in 24 hours as all booked, returned the next day and was told a flat no and ghst ws the end of that conversation walked away ss didn't want a row, air conditioning unit was awful the room was baking called them out twice, 2nd time was because it stunk of fuel so was very concerned opened the door and called reception they came an hour later and took the grill off put some disinfectant on some loo roll and put it in the vent, we were to worried to turn it back on so didn't sleep well for 5 nights, had a cockroach move in and he was accidently squashed, got them to come and remove it and they picked it up with toilet roll and left they cleaned nothing, had issues with the pathway with big bits missing and in the dark it's a death trap.food good for all inclusive as we're the drinks pool areas clean but you pool can get loud, bottom pool better, beach beautiful and most staff spat from reception were lovely. Not a 4 star though and I really wouldn't upgrade to a bungalow as absolutely not worth it, love tunisia but would not return here even if it was free

L ambiance piscine

Chambre buffet

Service aux petits soins, propreté irréprochable, emplacement idyllique et très bonne cuisine. Une excellente expérience, j’y retournerai avec plaisir

This hotel is far from 4 star, The all inclusive is fine for people who aren’t too fussy but really struggle with kids eating, all dining is buffet style and very much the same each day, no ice cream, poor alcohol choice and generally a very low standard all inclusive package, pools are fine and didn’t really struggle for sunbeds, beach is lovely clean and nice shallow good swimming area even children are nice and safe. Staff at the reception are the most unhelpful people on site which isn’t the best. Nice and close to the airport around 40mins although if you are a nervous traveller going anywhere is an experience as I think driving licences come free with a bag of crisps ! Room was vintage and the shower head was more of a room sprinkler as it shot of at all angles and liked to wait until you had a hair full of shampoo before swinging up and spraying directly over the curtain 😆 Overall we enjoyed our holiday and didn’t starve but wasn’t great value for money unfortunately

Just returned from an amazing and memory filled 7 nights at this beautiful hotel. ALL the staff who work here are such amazing people and made our stay even that more bit special. Location is great and just a short walk to local shops, cafe's and restaurant’s. Positive atmosphere throughout our 7 nights here. Rooms where tidy and clean from the beginning to the end of our holiday Extremely good value for money. We had a "Sea View" room up on the top floor that faced out towards the hotels evening main stage and of an evening there was always some great music being played. It wasn't in anyway too loud that prevented us from sleeping though. Always hot and cold drinks available from morning to night from the bars. Plenty of choice of food for breakfast, lunch and evening meal. Food was always fresh and very tasty. This was our first ever trip/holiday to Tunisia and we was not disappointed what so ever by our experience at this hotel. All the hard working staff are always smiling, always extremely polite and could not do enough to make our holiday so special. Thank you so much to every single member of staff, you have left us with fantastic and lasting memories that we are definitely coming back next year for sure.

Would be good if they had more variety of food and make the WiFi better. The fitness center is paid which is crap, I booked the hotel with the intention of also using the fitness center for free.

Exceptional stay! The location was fantastic and the room was exceptionally clean. The food was amazing with a wonderful variety to choose from. A special thanks to the staff for being so kind and helpful Mr. Sabri was incredibly professional. I highly recommend working with him

there are a few drawbacks at the beach area. There is no lifeguard on duty, which is a safety concern. Additionally, there is no complimentary water or basic drinks nearby; if you want anything, you have to buy it from the resort's coffee shop at quite expensive prices. I recommend also someone explain the different places in the hotel as have a lot of facilities.

Restaurant staff was friendly

Room facilities and housekeeping under expectations

Very poor experience – definitely not a 4-star hotel Unfortunately, our experience at this hotel was extremely disappointing and fell well below what we expected from a 4-star hotel. The TUI representative was reluctant to help and, in our experience, appeared to take the side of the hotel staff rather than properly addressing our concerns. The reception service was also poor by certain staff. "Chatha" the reception lady made promises that were not followed through, and we found her manner unfriendly and unhelpful. The hotel itself is very outdated and clearly needs significant investment. The restaurant equipment and facilities are also outdated even staff complain about this, and the restaurant felt more like a school canteen than what we would expect from a 4-star hotel. There were a large number of local guests and children during our stay. We felt that locals had easy access to the swimming pool and snack bar, sometimes without paying, which created an uncomfortable atmosphere for paying holidaymakers. There were also frequent arguments and disturbances around the beach and pool. Sunbeds were regularly reserved overnight, making it difficult for other guests to find suitable places during the day. Security was another major concern. Personal belongings can be vulnerable, and we did not feel that security was adequate. Given our own experience, this is something the hotel should take much more seriously. The spa is another disappointment. The photographs advertising the spa should be removed if the spa facilities shown are not actually included for hotel guests. Guests should not be given an impression of facilities that they cannot use as part of their stay. We also found that tipping seemed to be expected from most staff if you wanted better service and a smile, which should not be the case. Good customer service should be provided to every guest regardless. What was most frustrating was the constant feeling that nothing was ever the hotel's fault. There always seemed to be an excuse rather than someone taking responsibility and taking meaningful action. The hotel is desperately in need of investment, better management, improved security, upgraded facilities and a much stronger focus on customer service. Based on our experience, we would rate this as a 3-star hotel at best, certainly not the 4-star standard advertised by the management. My advice to future guests is do not expect much to change unless the owners take these concerns seriously. If the current situation continues, things are likely to get worse rather than better. I genuinely hope these reviews are read by the hotel owners and senior management, not simply the staff, because the problems need to be addressed at management level. And if the hotel chooses to respond to this review, I sincerely hope it will be more than another list of excuses, explanations, pointing fingers and promises. What is needed now is action, accountability and real change. Very disappointing, and not an experience we would want to repeat.

Terrible food , all inclusive package and the food was very bad I went out to eat Lack of staff 1000 guests in the hotel and not enough staff for service Dirty room I requested to come and clean 2 times before checking in Ac not working , water leaking from ceiling I book this hotel based on rating and it was not matching the reality

Tout était top ! Mention spéciale pour l’accueil chaleureux du personnel et la qualité du service. La plage est magnifique, l’hôtel est très bien situé et notre bungalow avec vue sur la mer était vraiment superbe. Un cadre idéal pour profiter et se détendre.

Giving this resort only two stars, because of the sexual harrassment that my daughter and I experience on the beach, the hotel needs to up their security on male vendors / local men that are allowed to sell their wares on the stretch of beach that the resort uses. We couldn't leave the resort because it is extremely unsafe for women. The hotel was clean and the food was lovely, but I would not recommend coming to Tunisia and to this resort if you are women alone without husband or sons. The experience was very upsetting for my daughter.

Tout était parfait. Merci à toute l’équipe. C’était propre. Le buffet est délicieux. Le personnel est hyper accueillant et souriant.

L’emplacement est un peu moyen. Il y a des boutiques resto bar autour si besoin. Mais la ville la plus proche est a 20min a pied. Donc un peu de marche aller retour. Quelque fois les serveurs étaient pas très souriant ou un peu aigris car on ne leur donnait pas de pourboire. Et autre point important les réservations sur booking ne comprennent pas alcool dans la formule. Je l’ai su sur place. On a du payer un supplément pour avoir alcool a volonté dans notre formule. Trop dommage que c’est pas mentionné dans l’annonce booking.

Hotel bellissimo lo consiglio a tutti

le personnel se donne a fond

La réservation des sièges le matin tôt au bord de la piscine.

bon emplacement et bon rapport qualité prix

Un merci pour les dueo omar et sofiene a la réception

Wir hatten eine wunderschöne Zeit in diesem Hotel und sind mehr als zufrieden. Da wir mit unserem Baby gereist sind, war uns Komfort, Sauberkeit und ein guter Service besonders wichtig – und das Hotel hat unsere Erwartungen sogar übertroffen. Schon bei der Ankunft wurden wir äußerst herzlich empfangen. Das Team an der Rezeption war stets freundlich, professionell und hilfsbereit. Man fühlte sich vom ersten Moment an willkommen. Die Sauberkeit im gesamten Hotel war beeindruckend. Die Zimmer, Restaurants und Gemeinschaftsbereiche waren immer makellos gepflegt. Das Essen war ausgezeichnet: abwechslungsreich, frisch, sehr lecker und von hoher Qualität. Jeden Tag gab es eine große Auswahl, sodass keine Wünsche offenblieben. Besonders hervorheben möchten wir die Freundlichkeit des gesamten Personals. Jeder Mitarbeiter begegnete uns mit einem Lächeln und großer Aufmerksamkeit, insbesondere gegenüber Familien mit Kindern. Der Strand ist wunderschön, sauber und hervorragend gepflegt. Das klare Wasser und die angenehme Atmosphäre machten jeden Tag zu einem besonderen Erlebnis. Dieses Hotel vereint exzellenten Service, hervorragende Sauberkeit, köstliches Essen und echte Gastfreundschaft. Wir haben uns als Familie rundum wohlgefühlt und werden diesen Aufenthalt nie vergessen. Ein großes Dankeschön an das gesamte Team. Wir kommen sehr gerne wieder und empfehlen dieses Hotel zu 100 % weiter!

Hotel très agréable, belle plage , spa magnifique , restauration top , personnel serviable

Le personnel était très aimable surtout au niveau de la réception spécialement madame chadha

Peut mieux faire question animation

Excellent hôtel avec un très bon rapport qualité-prix. Si vous aimez la plage, l’établissement possède l’une des plus belles plages de Tunisie. La nourriture est bonne, mais je pense qu’ils pourraient faire un effort supplémentaire, par exemple en proposant des glaces au lieu d’offrir une aussi grande variété de pâtisseries. Si je retourne en Tunisie pour les vacances, l’hôtel Bel Azur sera sans aucun doute ma prochaine destination !

RAS

les petit déjeuner - déjeuner et diner sont variés et de très bon gout et de bonne qualité une animation exceptionnelle j'ai adoré couronné par un merveilleux emplacement et des vues a coupé le souffle

le seul point négatif la clim dans les chambres ne marche pas bien malgré l'intervention des techniciens problème non résolu je pense qu'il est temps de changer le circuit de climatisation

La plage

Le nettoyage des chambres médiocre . La nourriture moyenne. L’ animation

Wir hatten einen rundum gelungenen Aufenthalt im Hotel Bel Azur in Hammamet und können das Hotel uneingeschränkt weiterempfehlen! Schon bei der Ankunft wurden wir an der Rezeption sehr freundlich empfangen. Es sind ausreichend Parkplätze vorhanden und das Personal war jederzeit hilfsbereit – sowohl beim Check-in als auch beim Transport unseres Gepäcks. Die Zimmer sind zwar eher im klassischen Stil eingerichtet und teilweise etwas in die Jahre gekommen, erfüllen aber absolut ihren Zweck. Sie waren stets sauber, die Betten sehr bequem und dank der Klimaanlage konnten wir auch bei den hohen Temperaturen angenehm schlafen. Das Essen war für uns eines der absoluten Highlights. Es gab eine große und abwechslungsreiche Auswahl, sodass wirklich jeder etwas Passendes gefunden hat. Trotz der vielen Gäste musste man am Buffet nie lange warten. Die Kellner waren immer aufmerksam, freundlich und sehr hilfsbereit. Die drei großen Poolanlagen bieten ausreichend Platz zum Entspannen. Es stehen viele Sonnenliegen zur Verfügung, allerdings empfiehlt es sich, diese morgens früh zu reservieren. Der private Strand ist ebenfalls sehr sauber, wunderschön und mit vielen Sonnenschirmen ausgestattet, sodass man dort den Tag in vollen Zügen genießen kann. Auch das Freizeitangebot am Abend hat uns gut gefallen. Es gab abwechslungsreiche Unterhaltung wie Karaoke oder eine Bauchtanzshow. Außerdem gibt es viele gemütliche Sitzmöglichkeiten – sowohl drinnen als auch draußen –, an denen man den Abend bei einem Getränk entspannt ausklingen lassen kann. Getränke waren den ganzen Tag über verfügbar und am Nachmittag wurden zusätzlich leckere Snacks angeboten. Ein ganz besonderes Lob und ein herzliches Dankeschön möchten wir an Sofien von der Rezeption aussprechen. Er hat uns in vielerlei Hinsicht unterstützt und sich außergewöhnlich engagiert.

La restauration et l'emplacement

Les matelas sont de très mauvaises qualité et ils ne sont pas confortables. Aussi le meuble est à l'ancienne et il faut le renouveller.

This is my updated view….having moved rooms. Booking this hotel was like matching with someone on a dating app whose profile pictures were clearly taken fifteen years, a couple of stone and several life choices ago. Every photo radiated pristine beauty and understated luxury. You arrive expecting George Clooney and are greeted by Uncle George. The online photos are not exactly lies—they're simply... aspirational. Somewhere, sometime, this hotel really did look like that but has clearly been neglected. The reality is a building that's looking decidedly long in the tooth. The tiles and paths are often cracked, The furniture has survived a battering and things like pillows and sun beds are bravely soldiering on. Paint peels with quiet determination and there are enough knocks, scuffs and patches to suggest that "shabby chic" lost the battle with "just shabby" quite some time ago. For the first few days, I felt thoroughly catfished. I couldn’t decide if the online photos deserved an award or a criminal investigation. Then, just as I was drafting another withering review in my head, the hotel started revealing its actual personality. The location is superb. The staff are wonderfully warm, funny and genuinely eager to help—so effortlessly kind that they make you feel like a very cherished guest. Then the food arrives, and it's good, really good. . Consistently fresh varied and something for all tastes. . Slowly, the cracks stop being the whole story. You notice you're smiling more than you're complaining. The faded décor becomes background noise because the people and the experience are so unexpectedly good. This hotel isn't the glamorous date from the profile pictures. It's the one who arrives wearing an old jumper, desperately needs a haircut, and should probably retire the photos from a much younger era. But then they make you laugh, treat you brilliantly, cook you an incredible meal, and by the end of the evening you realise you've stopped caring what they look like. To the management…Please, update the photos of the rooms…they're setting everyone up for unnecessary disappointment. And yes, the place is crying out for some investment and a proper facelift. But beneath the worn tiles, faded paint and creaking furniture is something that can't be renovated into existence: genuine hospitality, real character and a great big heart. To the owners- it’s a privilege to own a property like this, in a location like this, with such dedicated employees but I fear if you don’t invest in the maintenance of this total gem, complaints will become more frequent. Your hard working team and your guests deserve better. A final thought, it may not be the hotel you think you're booking but it may just be “the one”! My original review… We have only been here a couple of days so for the sake of fairness, I shall write a follow up review after our holiday. It’s always good to start with a positive, Tunisia is a fantastic holiday destination. The beaches, sea and more importantly, the people make it a wonderful place to spend your holiday. We have enjoyed all inclusive holidays here before and never been disappointed…until now. Each year, like other families, we pour over all the holidays available and then with hope and anticipation, book “the one!”. We then start the count down and daydream about spending special family time away from the distraction of the daily grind. When the holiday is good, it’s epic but when it disappoints, it hurts. This is the case with Bel Azur. The photos advertised show well maintained rooms and attractive dining room at a 4 star standard. The reality is far removed. We arrived on Saturday evening to a chaotic overcrowded hotel. We were told to go for dinner as the restaurant would close at 9pm. We were greeted with uncleared tables and food running out. What was available was fresh and well prepared but it was mayhem. We were then asked to wait for someone to show us to our rooms. (We had 2 booked). We waited, asked again where our room was until we finally after half an hour we found it and moved our own luggage. So the rooms… very dated. They are clean but look dirty because they are decrepit. Our room was right above the entertainment outside reception and above the smoking area. The room smelt of cigarettes and the promised balconies are a ledge with a railing. Loud, smelly and depressing. We raised our concerns and now 2 days later we have been moved to a quieter room with a balcony…backing onto a filthy flat roof. The sad thing is that the staff here really are brilliant. They are warm, helpful, attentive and work incredibly hard but it’s hard to provide four star service in what is best rundown 3 star facilities. The restaurant and pools seem seriously overcrowded and I know it’s peak season but this should be the problem of the hotel and not something guests should suffer. We are planning some trips so I will add those to my update.

I had yet another wonderful stay with friends at this hotel for birthday celebrations!! My room was cleaned everyday by my lovely cleaner lady. Yes the food can be repetitive but there is always something to eat at each meal time!! The animation team are amazing and will always try to get everyone involved in activities. Big massive shout out to simon, ziko and momo who are great and always there to help with advice if you need any help. The pool bar staff yassin and koussay are great always bringing drinks and amazing cocktails to me and my friends. Also a big mention to kamel who works in the lobby bar for always making sure my coffee was ready for me in the morning. I have been coming to this hotel for 3+ years and will continue to return. The location is good and you can walk to the old medina and the local shops or a short taxi ride into the new medina. Would definitely recommend this hotel.

Das Möbel und Austattung in Zimmers sind sehr veraltet! Das Bett und Matrazen sind sehr alt! Man muss erneuern! Kleiderschrank ist sehr alt!

Personnel très à l'écoute, emplacement impeccable

La climatisation n'était pas au top

The food was really good.

Cibo é fantastico e sempre qualcos'altro da provare e bellissimo presentazione dai cuochi. 5☆☆☆☆☆

Tutto mi é piaciuto 🥰

La plage

Attitude du personnel

The location is really good it’s beachfront and family friendly. Throughout our stay we met really good staff they were always smiling and ready to help. We were looking for steamed vegetables for my daughter and the chef made us some which really made our day.

The buffet was not that good it didn’t have a lot of variety some items were not fresh

Poor room cleaning! We caught the housekeeper wiping the sink using a towel. We also noticed that they don't use detergents, just water to clean. The tea cups in my room have lipstick marks. I had to wrap the remote control to use it. It was gross. I have ants in my bathroom and the sink is clogged. Towels are old. No handle to open the cabinet to the mini fridge. The cleaning crew is loud in the hallway and kinda disrespectful. Old mattresses! This cannot be a 4 star hotel!!! It's not worth the money and ruining your vacation!!!

J'ai beaucoup apprécié l'emplacement exceptionnel de l'hôtel avec un accès direct à la plage. La piscine à débordement offrant une vue magnifique sur la mer est un véritable atout. Le cadre général est très apaisant et parfait pour un séjour de deux nuits.

La connexion Wi-Fi était parfois un peu instable dans les chambres.

Nous sommes deçus de la qualité de nourriture pendant le petit dej dejeuner et diner, dans la chambre nous avons trouver des fourmis durant le sejours, dans tout les cas avant de partir nous avons effectuer une réclamation.

Voici une version fluide et chaleureuse de votre avis en français : ⭐⭐⭐⭐⭐ Un excellent séjour ! L'emplacement est idéal, et tout le personnel est d'une grande gentillesse, de la réception au personnel qui s'occupe des bagages, sans oublier l'équipe de la plage. On se sent accueilli avec le sourire à chaque instant. Les chambres sont impeccablement propres, et ce qui m'a particulièrement marquée, c'est la délicieuse odeur de propreté que l'on retrouve dans tout l'hôtel. Cela crée une atmosphère très agréable et apaisante. Cet hôtel occupe une place très spéciale dans mon cœur. J'y ai passé une grande partie de mon enfance, car mon père y a travaillé pendant de nombreuses années. Revenir aujourd'hui m'a permis de revivre de merveilleux souvenirs, dans un lieu qui a su conserver son ambiance paisible et chaleureuse. C'était un vrai moment de nostalgie et de bonheur. Merci à toute l'équipe pour cette belle expérience. Je reviendrai avec grand plaisir !

Voici une version fluide et chaleureuse de votre avis en français : ⭐⭐⭐⭐⭐ Un excellent séjour ! L'emplacement est idéal, et tout le personnel est d'une grande gentillesse, de la réception au personnel qui s'occupe des bagages, sans oublier l'équipe de la plage. On se sent accueilli avec le sourire à chaque instant. Les chambres sont impeccablement propres, et ce qui m'a particulièrement marquée, c'est la délicieuse odeur de propreté que l'on retrouve dans tout l'hôtel. Cela crée une atmosphère très agréable et apaisante. Cet hôtel occupe une place très spéciale dans mon cœur. J'y ai passé une grande partie de mon enfance, car mon père y a travaillé pendant de nombreuses années. Revenir aujourd'hui m'a permis de revivre de merveilleux souvenirs, dans un lieu qui a su conserver son ambiance paisible et chaleureuse. C'était un vrai moment de nostalgie et de bonheur. Merci à toute l'équipe pour cette belle expérience. Je reviendrai avec grand plaisir !

We had a very pleasant stay at the Bel Azur Hammamet Hotel. Beyond the property itself, which may feel a little dated in some areas, what truly makes the difference is the warmth, hospitality, and professionalism of the entire team. I would especially like to thank Mr. Ben Ammar, the restaurant manager, as well as all the restaurant staff. They were incredibly helpful in organizing my daughter’s birthday celebration and showed outstanding professionalism. Their attentiveness, kindness, availability, and high-quality service made this occasion truly special. A special thank you also goes to the chefs, who do their very best every day to offer an excellent, generous, and varied buffet. The quality of the food, the wide selection, and the efforts of the entire kitchen team contribute greatly to a successful stay. I would also like to thank the receptionists and the hotel manager, who were very cooperative, understanding, and caring. We had a small issue upon arrival because the room was not the one we usually book, but the team handled the situation with great understanding and generosity. Every year, I am more and more satisfied with my stays at Azur Hotels. I highly recommend this hotel, especially because of the wonderful people who work there and give real value to the guest experience. I cannot mention everyone by name, but a big congratulations and heartfelt thank you to the entire team for their warm welcome and kindness.

I really liked the Sol Azur hotel, the beach is very nice and the water is clear with cute fishes in it. The food is tasty and the view from the restaurant is very beautiful. I was also went for a sunny trip to Hammamet, very beautiful white and blue old city, Mimo and Zizo are great and funny animators :)

Overall, this holiday was disappointing. The hotel is very dated and lacks the standard you would expect for a 4 star. Our first room (Bungalow with sea view) was unacceptable. The furniture was broken, the toilet leaked, the curtains were hanging off and the aircon was not as you would expect. We did request to be moved and the staff did offer us another room without question. The second room was an improvement but again, not to the standard of what you see advertised. There are also repeated powercuts, lasting more than a few hours at a time. Food is sub standard and repetitive. However, all of the entertainment staff are lovely and the pool area is nice. You do need to get up very early to secure a sunbed though so bear that in mind.

I am currently staying at this hotel, and I very rarely leave negative reviews because I know people can sometimes be overly critical. However, I feel genuinely disappointed by our experience. We booked two rooms as we are travelling as a family with my husband and our two daughters. We arrived late after a delayed flight and asked if we could have some drinking water. We were told there would be water in our rooms, but there wasn't. After a long journey, we couldn't even have a drink or take the medication I needed before bed, which was a very poor start to our stay. The rooms are clean, but they are small and very basic for what is advertised as a 4-star hotel. I could accept that, but the bathroom was another disappointment. When I used the shower, the shower head kept switching back to the tap. The fixture is so old and stiff that I couldn't switch it back properly, so I had to finish washing by filling the bath instead.we have had issues with our room safe and the air con in the room is ok as long as it does not get too hot. The hotel has only two small lifts. One is awkward to use and most guests seem to avoid it, which means long waits for the other lift. This would be particularly frustrating for anyone with mobility issues. We also requested two room keys per room, but this was refused. As a family with young children, this makes things unnecessarily difficult. It means we are constantly knocking on each other's doors because someone always has the only key. An additional key is a simple request that would make a big difference, and it would also prevent unnecessary disturbance to neighbouring rooms, particularly in the evenings. The restaurant has also been disappointing. The food is very basic and certainly not what I would expect from a 4-star hotel. The dining room staff work hard but simply cannot keep up with the number of guests, so tables are often left uncleared and the dining area feels untidy. There is also a very limited drinks selection during meals. Wine and soft drinks are not readily available unless they are on self-service, and there are no staff offering table service for drinks. Again, this falls well below the standard I expected. I understand that expectations should match the price paid, but this was not a cheap holiday. You work hard all year to treat your family to a holiday, and it is disappointing to feel that we would have been more comfortable staying at home. There are some positives. The pool area is lovely, the cleaner on our floor has been excellent and very attentive, and the lifeguard by the pool has been extremely helpful and friendly. Overall, I feel let down by what is advertised as a 4-star hotel. There are some dedicated members of staff doing their best, but the facilities, food, and overall guest experience do not reflect the standard or value that was promised. This version is more likely to be taken seriously by both the hotel management and other travellers because it is factual, specific, and balanced while acknowledging the positive aspects of your stay.

Hotel in the middle of Royal azur and Sol azur. Stayed in a sea view bungalow..stunning views and room. Great service from waiters (always tip 😉☺️)food edible and mountains of it. Walk into the medina is a must and the restaurants etc are really great value. Sea swimming is amazing 🤩. On arrival make sure you have conformation of your hotel booking with your names to send in to the reception as this was my only issue and couldn’t find easily on the easy jet app. Local pubs ,restaurants across the road are amazing if you fancy a change

Stayed at this hotel for 10days. The animation team are fantastic Chaba, Momo, Simon and Zico are all amazing, so friendly and full of energy they really give you a laugh and work so hard. The waiting staff are fabulous very attentive. The hotel is quite outdated but is very clean, the ladies make sure this place is spotless. The food is ok, edible. It can get quite repetitive but there are shops just outside and a few good restaurants. The corner restaurant is delicious.

Another fantastic holiday at the bel azur one of my favourite destinations. Friendly clean rooms amazing food and to top it off the animation team go above and beyond to make sure you are having an amazing time. Especially Simon always happy and ready for a laugh. Bar and resturant team always go the extra mile to make sure you have what you want. Our cleaner was absolutely amazing. Can't wait to come back. They really treat you like family.

We have just returned from the most amazing holiday at the Bel Azur Hotel in Hammamet, and we will definitely be back! This was our first trip to Tunisia and... Wow! What an incredible country. The Tunisian people are some of the kindest, warmest and friendliest people we have ever met. They made us feel so welcome from the moment we arrived, and it really added to what was an unforgettable holiday. Before travelling, we had read a few negative reviews, but honestly, they couldn't have been further from our experience. From the moment we arrived until the day we left, everything exceeded our expectations. What really made this holiday so special was the incredible staff. Every single member of the team deserves recognition – the cleaners who kept everything spotless, the chefs who produced such a fantastic variety of delicious food, the waiters and bar staff who were always smiling and so attentive, the reception team, the porters, the gardeners, the lifeguards, and of course the fantastic animation team. A special mention has to go to Simon from the animation team. His banter, energy and enthusiasm were second to none, and he genuinely made every day more enjoyable. Simon is a real credit to the hotel, just as the rest of the staff are. Every single person we met went above and beyond to make us feel welcome, and nothing was ever too much trouble. It is the people who truly make this hotel stand out. Their warmth, kindness and professionalism made our holiday extra special and created memories we'll never forget. Thank you to everyone at Bel Azur for such an incredible holiday. We can't wait to return! All the best from Gillian and Gregor from Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿❤️Xx

The pool and beach accessibility.

The food is not good very poor quality and there is no variety in the buffet

La propreté des chambres, la bouffe et la proximité de la mer

excellent 👍

Good

Evrthg is Okay

L'hygiène La bouffe est variée et bonne

Le personnel est très serviable

Le service est au top merci bcp 💖

L’emplacement

Très moyen

La chambre très propre et bien climatisée Les buffets abondants et variés Le personnel disponible et agréable

Les piscines trop chaudes .

Die Unterkunft ist durch ihre besondere Lage einzigartig und bietet alles, was man für einen Kluburlaub sich wünscht. Das Personal war das zuvorkommend und netteste, was ich je kennen lernen durfte. Jedem Wunsch wurde nachgegangen, jede Kritik aufgenommen. Die Pools sind sauber und es gibt ausreichend liegen, um auch nachmittags dort entspannen zu können. Der direkte Strandzugang ist ein großer Vorteil gegenüber anderen Hotels. Die gesamte Anlage sieht gepflegt aus und ist sehr grün, was an heißen Tagen durchaus angenehm ist.

Da ich in einem Bungalow war das Meerblick hatte, war die Aussicht zwar unschlagbar, allerdings war mein Zimmer direkt neben der Event Bühne, wo täglich bis 23:00 Uhr laute Musik gespielt worden ist. Es gibt allerdings auch Bungalows, die etwas abgelegen sind. Das Essen war leider ziemlich durchschnittlich. Das Personal bemüht, ein vielfältiges Angebot an Gerichten anzubieten, dies hat jedoch zu Überforderung und nicht immer guter Qualität geführt. Sehr empfehlenswert ist dort das Obst, lokal zubereitete Speisen und Salate!

Madame, Monsieur, Lors de mon séjour à l’hôtel Bel Azur, j’ai malheureusement subi plusieurs coupures d’électricité importantes. Le deuxième jour, il n’y a eu aucune électricité entre 14 h et 18 h. Par conséquent, la climatisation ainsi que tous les autres équipements électriques étaient hors service, ce qui a rendu le séjour très inconfortable. Le troisième jour, des coupures de courant se sont produites à plusieurs reprises entre 12 h et 19 h. Ces interruptions ont de nouveau fortement affecté la qualité de mon séjour.

L'accoglienza, lo staff, le camere super pulite, la struttura molto efficiente, la spiaggia attrezzata

Le personnel sont très gentils

Bel hôtel à taille humaine dans un joli parc, bungalows sous les arbres avec hamac devant la terrasse, mer, piscines, restaurant à 1 min. Personnel et animateurs souriants et aux petits soins. Bungalow bien équipé : très grand lit confortable, frigo et plateau bouilloire. Les buffets sont copieux et variés et rechargés jusqu'à la fin du service. La médina de Hammamet est à 20 30 minutes é pieds le long de la mer. Résidents respectueux et détendus. 1è expérience pour nous réussie dans ce genre d'établissement.

les oreillers trop hauts et durs pour les dormeurs sur le ventre, c'est un détail car vraiment tout était parfait

Très bon et varié

Donner un coup de jeunesse aux chambres et moderniser la décoration

Franchement j’ai passe d’agréables vacances au sein se cet établissement ! Le soir comme la journée, c’était rempli d’animation, le personnel était très accueillant et bienveillant. Je conseille !!!

A személyzet kedves az ételek finomak .

Zajos szoba.Mindent lehetett hallani,ami a szomszéd szobákban történik!(Gyerek szaladgálás,horkolás,ajtócsapkodás(pihenésre alkalmatlan szálloda!Fizetni a strandtörölközőért,amivel a végén átakartak vágni,mert nem akarták visszaadni a teljes fizetett összeget!(csak a felét,mondván,hogy nem 30 dinár volt a törölköző hanem 15 dinár!)a hölgy szeretett volna zsebre dolgozni,de ez sajna nem jött össze neki!Ha lefoglaltál napágyat akkor más úgy gondolta ,hogy ő is ugyan azt a napágyat szeretné használni!Pofátlanság!Sok szállodába jártam már,de ilyen pofátlan emberekkel még nem találkoztam!

Le service est super surtout les personnels sont très accueillant

Plage - animation

Certains Personnel de restaurant - chambres sales