Royal Azur Thalassa

The suit was amazing

Royal Azur est un hôtel familial et calme. Je vous le recommande pour passer quelques jours en famille. La plage de l’hôtel est magnifique avec une eau turquoise. Nous avions eu la chance d’avoir un upgrade en suite. Elle était magnifique avec une vue à couper le souffle. Zeinouba la manager et responsable clients est aux petits soins et d’une oreille attentive. Le buffet contrairement à certains commentaires est très varié. L’hôtel qui a été rénové en 2022 est bien entretenu. L’ensemble du personnel d’accueil et du restaurant est bienveillant et souriant.

Je vous déconseille le spa qui ne dépend pas d’ailleurs de la direction de l’hôtel. Je déplore un manque d’hygiène et de professionnalisme de la part de l’équipe.

La cortesia e gentilezza del personale

L’aver trovato insetti nel letto nonostante la camera fosse pulita e l’inefficienza della doccia

Le confort, les équipements, l'amabilité du personnel.

Malgré le grand confort l'hôtel n'est pas agréable en raison de la trop forte densité de résidents. Il est trop grand, c'est une usine pour des séjours "tout compris", une trop grande partie de l'espace est consacré à une immense dalle pour séjourner autour de 3 piscines au détriment des espaces verts réduits à la portion congrue. Le petit déjeuner se prend dans une salle immense et avec le bruit on a plutôt l'impression d'être dans un hall de gare, de plus, si la quantité de produits à consommer est importante la qualité n'y est pas. Il n'y a pas vraiment de choix de restaurant pour les repas, il n'y a que le self (dans la même salle à manger immense) conçu pour les séjours "tout compris". Bref, le Royal Azur ne peut être considéré comme un hôtel de luxe pour des voyageurs individuels, malgré le confort des chambres et malgré les prix élevés (surtout pour la Tunisie). Hôtel à fréquenter pour un "séjour tout compris", sinon il vaut mieux chercher ailleurs.

Le personnel et l’accueil sont très agréable . Mme Mrad particulièrement. Elle a été parfaite.

Rien

Hôtel très bien situé et bien fréquenté le piscine et le plage privée sont propres, et agréable un séjour de qualité également grâce à monsieur ilyes pour ces gentillesses et professionnalisme pour toute demande durant le séjour

Rien

Ho apprezzato molto la struttura, ben curata, pulita e accogliente. Il personale è stato gentile e disponibile e l’ambiente è davvero piacevole. È stata un’esperienza molto positiva e tornerò sicuramente.

Nulla in particolare. Mi sono trovato molto bene e sono rimasto soddisfatto della struttura e del servizio.

da wir unseren Sohn aufgrund einer plötzlichen Erkrankung in letzter Minute mitbringen mussten. Eine Lösung wurde gefunden und wir haben natürlich bezahlt. Wir haben eine Suite bekommen, die allerdings kein Fenster hatte und eher für den Winter geeignet war.

Der Mitarbeiter an der Rezeption wirkte irgendwie genervt davon, dass er seine Arbeit tun musste; er hat kein Wort zur Begrüßung gesagt, nur die nötigsten Informationen herausgegeben. Ich frage mich, woher er als Rezeptionist diese Arroganz nimmt! Ach übrigens, vielleicht liegt es daran, dass wir Tunesier sind und keine europäischen Touristen? Diese Mentalität gehört in einem 5 Sternen Hotel nicht

Nous avons passé un séjour exceptionnel au Royal Azur. Dès notre arrivée, nous avons été accueillis avec beaucoup de gentillesse, de disponibilité et toujours avec le sourire. La qualité du service est vraiment remarquable. Nous avons eu la magnifique surprise d’être surclassés dans la suite n° 2334 : très propre, spacieuse, parfaitement équipée et dotée d’un lit extrêmement confortable. Elle offre une vue panoramique à 180° directement sur la mer. Que l’on soit allongé dans le lit, installé dans l’espace salon, sur la terrasse ou au bord de la piscine privée, la mer est toujours face à nous. Un véritable décor de carte postale ! La piscine privée est vraiment la cerise sur le gâteau. La plage est également d’une propreté exceptionnelle : le sable, les abords de la plage et même l’eau de mer sont impeccables. La restauration est également à la hauteur : les restaurants sont très propres et proposent un choix vaste et varié. Le personnel est accueillant, souriant et toujours disponible. Le service est parfaitement organisé, sans file d’attente, ce qui rend les repas particulièrement agréables. Nous avons adoré l’ambiance, le confort et la propreté irréprochable de tout l’hôtel. Un grand merci à toute l’équipe pour son accueil et ce magnifique surclassement. Nous recommandons vivement le Royal Azur et nous reviendrons sans hésiter, en demandant si possible la même suite !

J’ai passé un excellent séjour dans cet hôtel ! Le cadre est tout simplement magnifique, la nourriture est délicieuse et variée, et le service est irréprochable. J’ai également beaucoup apprécié la propreté et le soin apporté à chaque détail. Un grand merci à tout le personnel pour son accueil et sa gentillesse, avec une mention spéciale à Elyes et Chokri, pour leur professionnalisme, leur disponibilité et leur sourire. Grâce à vous, ce séjour restera un très beau souvenir. Je recommande vivement cet établissement ! 🌟

Nous avons passé un séjour extrêmement reposant. Même en plein mois d’août, avec un hôtel complet, nous avons profité d’un calme exceptionnel : aucune musique agressive et toujours suffisamment de matelas disponibles au bord de la piscine. La nourriture sur place a été une très bonne surprise : des plats variés, bien préparés, avec des produits frais. Les buffets sont généreux, jamais bondés, et les options conviennent aussi bien aux adultes qu’aux enfants. Les desserts et les spécialités locales étaient particulièrement réussis. Mention spéciale pour le personnel — notamment Zayneb, la relation manager — toujours très serviable. L’accès aux commodités de l’hôtel voisin (comme le club enfants) est également un vrai plus.

Honnêtement, je n’ai rien de négatif à dire : tout était parfaitement adapté pour des vacances sereines. Je regrette de ne pas être resté plus longtemps.

The staff was exceptionally great, very polite & helpful especially chokri..

Clean, very user friendly

Personal sehr freundlich

Das Essen nicht für Hotel 5 Stern max 3 Stern

L’hôtel est bien, la mer est magnifique, emplacement royal est équipe de réception très professionnelle Merciiii à Zainab et Choukri pour leur gentillesse et professionnalisme

Absolument tout. La propreté est irréprochable, les chambres sont très agréables et l’hôtel offre de nombreux espaces différents : plusieurs piscines, des coins plus calmes et isolés, de beaux espaces côté plage comme côté piscine… On peut vraiment choisir l’ambiance qui nous convient. Le buffet est exceptionnel, aussi bien par la qualité que par la grande diversité des plats proposés. Et surtout, une mention particulière pour le personnel : toujours souriant, disponible, attentionné et serviable. Un vrai plaisir tout au long du séjour. Merci à toute l’équipe de l’hôtel pour votre accueil et votre gentillesse.

Honnêtement, rien à signaler. Nous avons été pleinement satisfaits de notre séjour.

We stayed after our wedding night as part of our honeymoon trip. They pampered us and extended extra care. Special thanks to Ms. ZAINAB MRAD, who took care of our pre-arrival arrangements and assisted us during our stay. The resort has a nice location and good leisure facilities, including swimming pools and a beautiful beach. Also, the dinner was good and offered a fair variety. We appreciate the generosity of the Tunisian hospitality.

The security team's good, but they need to get more organized and talk to the front office team to save guests' time.

Food, beach and pools

All good!

L’accueil du personnel était exceptionnel.. tout le personnel était professionnel et chaleureux !

Les oreillers du lit ;)

A wonderful hotel with excellent service! The staff were very kind, friendly, and welcoming, from the reception to the restaurant and room service. I highly recommend this place if you’re looking for delicious food,great room, warm and welcoming people, and a relaxing stay. The beach is beautiful, and the thalasso is a great place to unwind!

Les piscines Suite vue sur mer Suite spacieuse

Manque de rangement dans la chambre Manque d’entretien Boisson très sucrée Hôtel qui ne mérite pas 5 étoiles par les équipementiers et le buffet. Trop cher pour ce qui est proposé

The most fantastic week at this beautiful part of Paradise! The food was amazing and never have we been so well looked after by a waiter! Wallid Ben Abadllah! We can never thank you enough for your kindness and attention to our every need.❤️

J’ai tout aimé

We had the most amazing stay at Royal Azur Hotel and honestly couldn’t have asked for a better holiday. From the moment we arrived, every single member of staff made us feel so welcome. Everyone was incredibly friendly, kind, and always smiling, which made our stay extra special. We were also given an amazing room, which was a lovely surprise. The room was beautiful, spotless, and very comfortable. The pools were fantastic, always clean, with a great atmosphere, and perfect for relaxing. A huge thank you to the Customer Relations Manager, who was absolutely amazing. As someone with coeliac disease, travelling can often be stressful, but she made sure I always had safe gluten-free options available throughout our stay. She went above and beyond to ensure I never felt left out. A very special thank you to Aymen, who was one of the friendliest members of staff we met. Every day he greeted us with a smile, took the time to check how we were, and always made sure I had fresh gluten-free bread ready for me. Nothing was ever too much trouble, and he genuinely cared about making sure I had a safe and enjoyable dining experience. On the first day he brought me a lot of gluten free foods - granola, cereal, biscuits, toast etc. I have never experienced something like this at a hotel before - usually I am quite stressed as I am celiac however he went above and beyond. He asked me what I wanted for lunch and dinner everyday and requested the chefs to prepare it for me. His excellent service really stood out and made such a positive difference to our holiday. The chefs prepared incredible gluten-free pizzas, pasta, and even cakes just for me, which I will genuinely never forget. I’d also like to mention Anissa, our housekeeper, who was so lovely and friendly every day. She kept our room immaculate and even decorated it beautifully, which was such a thoughtful touch and always brought a smile to our faces. The only thing is this hotel is more for relaxing rather than entertainment and animation at night however you can go to the neighbouring hotel - bel azur whenever you want to watch their evening entertainment. Thank you to everyone at Royal Azur Hotel for making our holiday so memorable. The exceptional service, attention to detail, and genuine kindness from the staff made this one of the best hotel experiences we’ve ever had. We can’t wait to come back and would recommend this hotel to anyone without hesitation 🩷

Hotel was ok, but some things were not as expected, e.g. AC was not working (Only to 26 C - After telling the hotel they send technicians over about 4 or 5 times and they always said it should work tomorrow or simply left; another room wasn‘t possible), not really any help organizing a charging cable for my laptop (sent us to a store which sold us a broken one - we told the hotel who sent us to this store and they didn‘t care) among similar issues which is Not what you expect from a 5 star hotel with concierge Service. Also the cocktails were quite bad and the service personal ignored us for 2 straight weeks. It was also hard to organize pool or beach towels at most days because they run out of stock and we had to wait - some days 5-10 min; other days more than an hour. You were supposed to give them back when you leave and at the beach we got told to hand over our towel while we were enjoying the last sun of the day at 18:30. We booked a bungalaw which by definition is on ground floor to be close to the beach and to have our own sun bed in front of the room. Also all pictures on the internet showed a room on ground level. When we arrived, we got a room in the 1st floor without direct access to the beach (had to go around the „bungalaw“) or sun beds. It only had a small balcony with old chairs and a table. We mentioned that directly to the hotel and tui, but neither of them cared and we only got told that all rooms on the ground floor are booked and we cannot change rooms. Only highlight was the good service at the all in restaurant with buffet who had the best waiter. Walid Ben Abdallah was so fast and friendly!! Always enjoyed our breakfast and lunch with him and his exceptional service. Also the pools and beach were nice. However, you don’t really get to relaxing vacation mode when so many things don‘t work and every little issue needs so much time to get fixed while in the end it never get fixed.

all staff were incredible and went beyond..namely Walid Ben. Bdallah,from main restaurant and Muhammad in reception...A credit to them both.. On arrival we were straight through check in..bell boys were good. The rooms were clean and enough room..we had a pool view. The rooms were clean everyday and maids did amazing job.The restaurants was spacious and never had to wait to get a seat.food was ok.plenty of choice.no ice cream. Pools were great ...if you tipped the pool guy you got same beds everyday. Pools were immaculate and plenty of sunbeds..it was so peaceful. The entertainment was ok..but you could go next hotel were it was a bit lively we were told if you book up with tui you could use ...free .. Check out was quick and easy....still use a/l till you leave however the courtesy room was actually the luggage room...no shower.no sink.no towels. No toilet. No power points.. no ventilation and this was 5 star hotel.we were given the key to the room which had other people's luggage and bags in...this should never happen..

It was an amazing stay at Royal Azur Hammamet. I truly appreciated the professionalism, kindness, and warm hospitality of the entire staff. Everyone was welcoming, always smiling, attentive, and dedicated to making our stay as comfortable as possible. I would like to express my sincere thanks to the reception team and to the entire restaurant staff for their excellent service. A very special thank you to Mr. Walid ben Abdallah, one of the restaurant waiters. He was always smiling, attentive, and ready to help with genuine kindness and professionalism. His excellent service and positive attitude made every meal even more enjoyable. Thank you very much for your outstanding hospitality. On behalf of the Fehri family, we would like to express our heartfelt thanks to the entire Royal Azur Hammamet team for making our holiday such a wonderful experience. We truly appreciated every moment and will be delighted to come back again. Thank you all!

Royal Azier hotel The hotel is extremely clean. The pools are excellent and well-maintained the staff were excellent and friendly. The room was clean and was looked after extremely well But just to make you well aware this hotel was sold as a five star all inclusive via TUI this hotel is not all inclusive yes you get breakfast lunch and an evening meal and the food is certainly not other five star standard There is no snack bars the drinks that are included are all local cheap spirit and you have to pay for branded spirits branded beer If you’re down on the beach yes you can have food. That is a payable menu put it into perspective. Burger and chips is the equivalent to £12. If you’re taking children, look at a different hotel no ice cream no snack bar food in the restaurant they’re trying to make five star badly. Food is probably three star plus in my opinion and only my opinion. If you’re vegetarian, vegan gluten-free, you’re probably gonna have a problem in this hotel with the Food The entertainment was like, which is fine that was described in the description Summary this is not a five star hotel and it’s certainly not five star food But generally, the stay was fine. We did eat out on a number of nights. We didn’t use the cart as it was not air-conditioned and the temperature was 48° throughout the day, although this is not a hotel’s problem to be honest

We recently stayed in Royal Azur as a couple to celebrate our birthday. Upon arrival the reception staff were extremely attentive ensuring our bags were kept safe whilst waiting for our room to be ready, we were able to use the amenities in the meantime. Each day the room was kept clean to an exceptionally high standard and the maid even left us some gorgeous flower arrangements on our birthday, The waiters in the restaurant were brilliant - nothing but attentive making sure our drinks were constantly topped up and ensuring we had all we need, we had Walid Ben Abdullah kindly look after us for breakfast & lunch and Ragheb each evening, both members of staff are fabulous - as I’m sure everyone else is too! Tips go a long way here in Tunisia however they are not compulsory, staff remain friendly and helpful regardless. The 3 pools and surrounding areas with loungers were also kept clean to high standards, life guards constantly on duty ensuring that everybody was safe and going out of their way to help with the smaller things such as putting up the umbrellas and assist with finding free loungers when needed. Evening entertainment was good, singers, synchronised swimmers and dancers, the sister hotel Bel Azur had a lot of children’s entertainment and held a good atmosphere when we visited to watch the World Cup final, we had access to the sister hotels bar/restaurant with our all inclusive package, I believe this was due to us using TUI. As someone else has already written - we also did experience other guests making regards to this being “3 star at best” however we do disagree with this statement as our experience has been great start to finish, but each experience is subjective so don’t be put off by other reviews. The only comment I could make which could cause issues is for those guests with allergies as a lot of the all inclusive buffet foods did not have labels and some labels were in the incorrect place - also note that the utensils were frequently mixed up eg: used on both seafood and chicken. Also if you are interested in excursions it is best to use get your guide as we found the excursions were cheaper on there than what the hotel were providing. Bare in mind the location of the hotel is in a quieter area and a lot of excursions are a short taxi ride away to Yasmine area but the hotel can arrange a taxi if necessary. All in all we had a fantastic stay and we will happily return in the future, Thankyou again Royal Azur!

We have just stayed as a couple from Scotland for a week & had a fabulous time! One thing that stood out to us before we even arrived is the kindness of the staff in this hotel. Before we arrived, we were offered a complimentary dinner in the Italian restaurant as part of our anniversary celebrations which was so kind & the meal was lovely! Staff were so attentive & nothing was too much for them, they were constantly refilling our drinks, checking in on us & just having overall friendly conversations about our stay. Tipping due to the cost of living and wage pay in Tunisia is appreciated but not compulsory to receive such a kind service. Shoutout to Zaineb who made sure that we had everything we needed during our stay! Rooms were beautiful, upon arrival we got upgraded to a sea view room with our own patio area with private sun loungers as our smaller room was not ready which was lovely at no extra cost. Rooms were cleaned every day to a high standard, restaurant, bars and pool areas were also exceptionally clean along with the beach. It was also very easy to get a sunbed, it’s surprising to see other reviews disputing this there are plenty of sunbeds & lifeguards are keen to find you one if this isn’t the case. The only issue we had was our fridge didn’t work which during the heat was quite hard to keep water cool however staff are quick to fill up reusable bottles for us with ice which was amazing. The food in the restaurant is good however when all inclusive it does get a bit repetitive. I think there are some afternoon snacks lacking for example toasties etc which you might find in other destinations as dinner & lunch can be the same dishes. Some of the dishes also are not very clear what they are so it might be hard for people with dietary requirements. We ended up eating out one night in Yasmine which is not far in a taxi and nice for a break from all inclusive foods. There are also small shops & restaurants just outside the hotel it’s very safe to walk around & everyone is very friendly. We also ate lunch at the beach grill which is an extra charge but is similar food to the buffet just on a menu. Before we came we also struggled to find any info on all inclusive drinks, there is plenty of drinks included such as teas/coffees & iced coffees, soft drinks, large 1L bottles of water, plenty of alcoholic drinks & a range of cocktails such as mojitos, daiquiris & margaritas. The drinks are also not watered down to the point that we had to ask for the drinks not to be strong every single time 🤣 There is lots to do around the hotel only a short journey away in taxis, we did jet skis, parasailing and attempted horse riding. The only thing to note from this is the horse riding along the beach looks very appealing on social media like TikTok however we paid 170TD each expecting horse riding on the beach at sunset and when we got there we were informed it was going to be in the mountains not the beach, there was no health and safety for example helmets we were just expected to jump on the horse and ride through the roads passing transport along the way so I ended up not taking part which was a waste of money. If you want to book something like this I would maybe go through get your guide instead of the hotel. Overall we had a fantastic stay & would definitely return! We overheard a lot of other guests complaining over small things during our stay, with some saying this is more a 3 star than 5 star hotel. I think this is unfair as our stay was so relaxing and just what we needed. The kindness of the staff is really what made it for us and it’s a shame that this isn’t appreciated by other guests. It is true that in other holiday destinations that there are 5 star hotels which are outstanding but I think people need to keep in mind that a 5 star in Tunisia is very different from elsewhere however with that said does not mean this hotel does not deserve its 5 stars! Don’t let the bad reviews put you off. Thank you for a lovely stay!

We recently stayed at the Royal Azure Thalasso in Hammamet. On arrival we received a warm welcome at reception, and our first impression of the hotel was very positive. The lobby and public areas are beautiful, clean and well maintained. Unfortunately, our stay quickly went downhill and, overall, we left feeling very disappointed. On our first day, we discovered just before going to dinner that our room door would not lock (room 2429). We reported this to reception three separate times over the course of around two and a half hours. After our second visit, someone came to inspect the door but was clearly not a maintenance technician. We were repeatedly told it was perfectly safe to leave our room unlocked because there were CCTV cameras in the hallway. This was completely unacceptable. We insisted that either the lock be repaired immediately or that we be moved to another room. Eventually, around 30 minutes later, the door was repaired by resetting the lock so it would catch properly. By this point we had completely missed dinner service and had to leave the hotel to buy food elsewhere. Despite knowing exactly what had happened, the hotel made no effort to keep any food aside for us or offer any alternative. The food throughout the week was another disappointment. While the salad bar looked colourful and plentiful, many of the salads were not labelled, and several contained seafood. For anyone with a seafood allergy, this could be a serious issue. The hot food was very repetitive, with much the same selection available day after day. Our best experience in the restaurant was with Walid Ben Abdallah, who was a wonderful host through our visit and took great care of us. The pool areas are pleasant, but the service is stretched far too thin. There are three pools, but only one bartender at the upper pool bar and two waiters covering the entire pool complex. They worked incredibly hard, but because there simply weren't enough staff, it was often easier to fetch drinks yourself rather than wait for table service. One of the attractions advertised is the saltwater pool, which is accessed through the spa for an additional €15. Unfortunately, it was out of service for two days during our stay. The beach itself is attractive, but the beach bar is not included in the all-inclusive package and costs extra. The beach slopes towards the sea, and there are a number of rocks in the water, so swimmers should take care. Access also involves several flights of stairs, although there is a lift for part of the journey. The infinity pool with views across the Med is only a partial view as there are several plants and trees masking the view, not a big deal but certainly not what is advertised. Evening entertainment was almost non-existent. Most evenings guests simply sat around looking bored. We later learned that entertainment may be available at the neighbouring hotel, but this was never explained to us, so we didn't make use of it. Our experience with requesting a late check-out was equally frustrating. We first asked on Wednesday and were told to come back the following day. On Thursday, depending on what time we asked, we were either told to return after 10am or to come back the next day. When we asked again on Friday morning, the receptionist spoke to us quite dismissively, explaining that because it was peak July there were no rooms available and there hadn't been all week. If that was always the case, it's difficult to understand why we were repeatedly told to keep coming back to ask. We were eventually allowed to check out at 1pm, but our transfer wasn't until 4pm, and we would happily have paid for a later check-out had it been available. Outside the hotel there isn't a great deal within easy walking distance. During our stay the temperatures and humidity were extremely high, making it uncomfortable to venture far from the hotel in the evenings. Overall, while the hotel is attractive and the staff we encountered generally worked hard, there were too many issues with organisation, communication and customer service for us to overlook. Sadly, this wasn't the relaxing all-inclusive holiday we had hoped for, and we wouldn't choose to stay here again.

Die Lage der Strand und die schönen drei Schwimmbäder

Unfreundliche Bedienung und freundlicher Empfang, Reservierungen von engen, irgendwelchen sinnlosen Plätzen am Pool. Wenn man um 10:00 Uhr kam, gab es schon kein Platz.

Le personnel

La nourriture au petit déjeuner et les pâtisseries

Stanze grandi, belle piscine, struttura pulita e tranquilla, staff molto professionale e gentile

Cibo solo in linea con la tradizione locale, scarsa manutenzione nei bagni delle stanze, spiaggia un po’ disordinata e mare con molte alghe

L'emplacement le confort la propreté la disponibilité du personnel

La nourriture proposée est en grande quantité mais identique tous les jours et manque de qualité Dommage qu'elle ne soit pas au même niveau que le confort la propreté et le service

Je tiens à remercier chaleureusement toute l’équipe de l’hôtel pour son accueil et son professionnalisme. Un remerciement tout particulier au Chef de Réception, dont la disponibilité, l’écoute et l’excellente organisation ont rendu mon séjour très agréable. Le personnel est souriant, les chambres sont propres et confortables, et le service est irréprochable. Je recommande vivement cet hôtel à tous ceux qui recherchent un séjour de qualité. Merci encore pour cette belle expérience !

We’ve just returned from an amazing stay and honestly had such a lovely holiday. The biggest highlight was the staff. Every single member of staff we met was friendly, welcoming and genuinely wanted to make sure you had a great time. Tipping really does go a long way here. As the local currency stretches so much, a small tip makes a huge difference. We had drinks brought straight to our sunbeds, didn’t have to queue at the bar, had our orders taken for us, and they even made sure we had seats to watch the World Cup in the evenings. A special mention has to go to the young, tall member of the bar team who supported Spain (we’re so sorry we never got your name!). You genuinely made our holiday so memorable with your kindness and humour. We’d also like to thank Walid in the restaurant, who looked after us every breakfast and lunch. He always had a table ready for us and made sure our drinks were constantly topped up. The food was excellent throughout our stay. There were always reliable favourites alongside something different to try each day, so it never became repetitive. The Italian à la carte restaurant was absolutely delicious and is definitely worth booking. The hotel itself was spotless. Staff were constantly cleaning the grounds, and our room was immaculate when we arrived. The hotel feels modern, well-maintained and very relaxing. We also never struggled to find sunbeds or evening seating. We’d go for breakfast before heading to the pool and there were always plenty of sunbeds available, which made for a much more relaxing experience. If you’re thinking about doing excursions, we found booking our boat trip through GetYourGuide was cheaper than booking through the hotel’s excursion desk, so it’s worth comparing prices. The spa is beautiful and I’d definitely recommend treating yourself to a treatment. You also get access to the stunning salt pools, which made the experience even better. A few tips for future guests: * Bring plenty of your own suncream. We couldn’t find any well-known brands in the local shops, and the alternatives we bought unfortunately left us burnt. * If you have an early arrival flight, be aware that rooms aren’t usually available until around 2–3pm. Pack swimwear and any essentials in your hand luggage so you can enjoy the facilities while you wait. * We originally booked when the hotel was advertised as adults only, but it later changed to “adults focused”. It was still an incredibly peaceful and relaxing holiday, but there were some young children around, so just bear that in mind if you’re specifically looking for a child-free resort. * If you’re after lots of entertainment, the neighbouring hotel seemed to have more going on in the evenings. If you’ve booked through TUI, your all-inclusive package also allows you to use the facilities there. Overall, people will always find something to complain about, we certainly overheard plenty of it while we were there, but for us this hotel was beautiful, clean, peaceful and exactly what we wanted. The staff made our holiday unforgettable, the food was fantastic, and we left feeling completely relaxed. We’d happily return and would recommend it to anyone looking for a relaxing getaway.

Royal Azur – More Fawlty Towers Than Five Star Bear with me, because after spending 10 days at the Royal Azur, this is going to be a detailed review. Unfortunately, from the moment we arrived it became clear that this was not going to be the five-star experience advertised. Reception was chaotic, and after checking in we waited over two hours for our luggage with very little communication or apology. It certainly wasn’t the welcoming start you’d expect after a long journey. The dining experience was equally disappointing. The buffet at Eden quickly became repetitive, with the same dishes reappearing day after day in slightly different forms. Variety was minimal, and by the end of the holiday it felt more like a game of “spot yesterday’s leftovers” than enjoying an all-inclusive dining experience. The Italian à la carte restaurant was another let-down. Food arrived lukewarm at best, and the service was just as cold. Ordering drinks often required asking three or four times, with staff frequently behaving as though serving guests was an inconvenience rather than their job. The pool bar perfectly summed up the overall experience. Requests were regularly met with “No beer,” “No ice,” or “Go inside for water.” It left us wondering what the actual purpose of the pool bar was, as it rarely seemed equipped to serve the basics. Every morning brought the now familiar “6:30am Sunbed Olympics.” Prime loungers appeared to be unofficially reserved before most guests were even awake, only to become available later under rather questionable circumstances. Whether that was coincidence or not, I’ll leave others to decide, but it certainly didn’t feel like a fair system. The towel policy was perhaps one of the most surprising aspects of the stay. Used towels appeared to be collected, hung out to dry, folded and redistributed throughout the day. If you arrived later in the afternoon hoping for a fresh towel, there was every chance you’d receive one that had already seen plenty of use by another guest. In a hotel claiming to be five-star, that simply isn’t acceptable. There was also an unfortunate trend where parasols seemed to disappear from one guest and magically appear beside another. Again, whether this was linked to tipping or simply poor management, it created an unnecessary sense of frustration around the pool. The indoor bar was probably the most consistent venue in the hotel, although one bartender in particular stood out for all the wrong reasons. His attitude towards guests was openly dismissive, and on more than one occasion he appeared to mock female guests while laughing with colleagues. Regardless of the language being spoken, body language is universal, and it reflected very poorly on the hotel’s standards of customer service. To be fair, there were some genuinely friendly, hardworking members of staff who clearly cared about providing good service. Unfortunately, their efforts were overshadowed by several colleagues whose attitude was consistently rude, indifferent and unwelcoming. Overall, this is simply not a five-star hotel. The facilities themselves have potential, but poor organisation, inconsistent service, repetitive food and disappointing standards mean the experience falls well below expectations. I have stayed in far better three-star hotels. Would I return? Sadly not. I’d rather spend my holiday queuing for a drink at the pool bar—and based on this trip, I’d probably still be waiting.

We are a young couple, and stayed 14 nights to this amazing hotel for our first big vacation in 5 years. Everything was great! we had a little bit of problem with the lights in our Suite, but nothing ruined our vacation. The place is amazing, pools, sea, beach, the bazar .. everything. The food is great! 😍 The staff is amazing, always ready to take good care of you. Everything you need. Especially Walid Ben Abdallah was the best. He took good care of us during breakfast and lunch. We will miss him and his good heart. We are thinking of coming back here in the future. Sure is well going to suggest this place to everyone. Thank you for everything 🤍

Personnel très attentionné et sympathique. Très belle chambre, spacieuse et propre. Propreté impeccable. Service très appréciable. Buffet du petite-déjeuner très varié, celui du soir également (même si un peu moins de choix que les années précédentes). Piscine et plage très bien, dans un très beau cadre.

Rien à dire mis à part Interdire les jeans dans la piscine (nous avons remarqué une personne qui se baignait avec un short en jeans, ce qui n'est pas très hygiénique).

Exzellent stay, the reception the restaurant stuff and food were great, the person in charge of the pool are is super freindly and helpful, highly recommended i stayed with my mother and had the best stay ever definitely coming back

Nothing

My husband and I have returned from a week in Tunisia, staying at Royal Azur Thalassa and left feeling very disappointed. I’ll start with the negatives- Hotel Arrival- So this was a first for me and never experienced this in all my time travelling abroad. We flew with TUI and arrived in Tunisia at around 11am . When we arrived at the hotel our room wasn’t ready for us therefore we were just left waiting. We were asked to go for lunch, fair enough we were ready to eat however after a long travel we would’ve liked to freshen up/relax. In past experiences hotels have always had rooms ready regardless of the time the guests arrive. Restaurant- The restaurant insists on serving drinks in small glasses. I don’t like being thirsty and getting a drink relies on catching the attention of a waiter to pour you out a water or soft drink. Most of the time I would have my water drunk by the time the waiter had turned around to serve someone else. The restaurant doesn’t have ice cream …strange There is a large selection of salad available which is great, but nothing is covered, so the flies are living their best life ! I found this extremely off putting and could be easily fixed by covering salad up similar to how everything else was covered. The pool and pool bar - This hotel has a serious problem with the guest to sun-bed ratio. This was the one thing that annoyed me the most. Unless you are willing to or are awake at 6am you have no chance of getting a place. People would reserve sun loungers and disappear and not return which is bizarre in and of itself, eventually people would move the towels off the reserved sun beds and use them for themselves. There is room for the hotel to have more sun beds (as you will see from my picture) there are large empty patio spaces by the pool. My husband asked the pool bar for a large bottle of water, and was told it was ‘forbidden’ they even have a sign with a big Red Cross beside water bottles? LOL what is the point of this ? If you walk inside the hotel and ask the bar for the same thing they will give you it no problem, and nobody stops you talking the water bottle outside. Alcoholic drinks - For the longest time I believed this to be a rumour of all inclusive resorts, however not anymore I know it be true. While waiting for a water at the hotel bar, the staff were unaware I was there waiting to be served. They were too busy decanting the local alcohol into the branded bottles. Take from that what you will. Entertainment - Hardly anything is happening, honestly it was boring for us. After dinner most people were sitting in the lobby playing cards or domino’s, which is fine if that’s your thing and what you like to do on holiday. This isn’t for us and we just went to our room after dinner, unfortunately. Outside the hotel - Just stay inside the hotel. Outside there is a shop, a restaurant, a bar and a supermarket. Doesn’t feel the safest place to have a walk around so we decided after one trip outside we wouldn’t venture back out unless we were going to the supermarket Now onto the positives Food- The choice of food available was great there is always something for everyone. Plates and cutlery were always clean. Room- Our room was beautiful and very big. We had a beautiful view of the pool and of the sea. It’s lovely and quiet so it was very relaxing. The room service was great and the cleaners always made a fantastic job! Other things to note - We booked excursions through GetYourGuide- which is a great option if you’re looking for something to do. We went horse riding and a day trip. Importantly though and something that I didn’t realise at the time was the day trip pick up was at 7am and the breakfast at the hotel doesn’t start until 7am therefore we had nothing to eat and were starving. The sister hotel Bel Azur takes a deposit for sun bed towels, whereas Royal Azur does not. I didn’t like this as I wasn’t confident I would get my money back. Just a tip to take your own towels if visiting I hope Royal Azur reads my review and takes the feedback onboard, it was the potential to be a great hotel

magnifique hôtel et agréable séjour Excellent séjour avec un personnel formidable spécial remerciement pour ilyes le responsable réception et la responsable relation client zayneb , ils ont pris soin de moi et de mes besoins Je reviendrai sans hésitation

Rien tout est parfait

We have just returned home after spending 1 week at The Royal Azur. It’s lovely and relaxing. It’s spotlessly clean and the staff all work extremely hard. Our room was big with a separate living area and bunk beds. All the usual luxuries of a Nespresso machine, fridge, robes and slippers. There were plenty of beds available round the pool when we came down at 9am (no getting up early to reserve!) and they all have mattresses on so they’re comfortable. The lifeguards are very attentive and move umbrellas and put them up or down when needed. The evening entertainment is nice and chilled…… a singer, someone playing a keyboard, saxophone, synchronised swimmers in the pool with a light show. It was perfect t for us just wanting a few drinks after our evening meal and then in bed for midnight. The restaurants have plenty of selection to choose from and the desserts all tasted amazing which was a nice change as most all incl’s all look beautiful yet taste of nothing. We’d like to give a special mention to our waiters Lefti & Walid who served us all week for breakfast and lunch. They made us feel like royalty and nothing was ever too much trouble for them. Thank you all for a lovely week in Tunisia!

La habitación excepcional era una Doble superior con vistas. Tenía 2 baños 2 terrazas ,zona de vestidor,salón y baño enorme y 2 televisiones. Era como un apartamento muy confortable. El personal excelente sobre todo Ma Zaimeb la asistente en recepción muy amable ,pendiente en todo momento de todo .Super encantadora. El personal del conmutador bien y la comida muy variada y buena

Poca luz en baño y vestidor.

Absolutely fantastic from start to finish staff couldn't do enough for us room was excellent have booked again for next year

Le personnel

Certains équipements

From the first contact with Mrs Emira to the reception in the hotel until the checkout : a great tailored experience that fits my special needs in terms of baby accommodation and family vibes. Very clean room with amazing view ! Thank you for hosting us

Mme emira mabrouk 10/10, merci

Such a beautiful resort, amazing service and incredible food, every evening live entertainment on the terrace. I would like to thank all the staff, but I would particularly like to thank our breakfast and lunch server (Walid Bin Abdullah) he was so attentive and efficient and always so cheerful and welcoming, he made our stay so very special. I can thoroughly recommend staying here.

Very welcoming staff Visually appealing place and very nice gardens and swimming pools Spa pool was a very pleasurable experience and relaxing Restaurant was mostly good n great variety but not everything was top quality Once we experienced a foul smell at the room but we had the suites they were comfortable but one thing is that we didn’t have a dental kit or ironing equipment unless asked for Location was close to a touristic street that lead to the “Medina” Many markets on it It is the calmer one of Bel and Royal but you get access to bel azur if u want to do any activities Mr Walid Ben Abdullah really made our breakfasts comfortable and amazing He was very welcoming and helpful and always there for us

Super

Le personnel et le luxe

كان الإفطار متنوعا ويحتوي على خيارات مناسبة للجميع، سواء من المأكولات المحلية أو العالمية. جودة الطعام ممتازة جدا، والخدمة في المطعم سريعة ومنظمة و أخص بالذكر الاستاذ أيمن و الاستاذ أمير و الأستاذ لطفي و جميع العاملين . الغرفة كانت نظيفة ومريحة، مع توفر جميع المستلزمات الأساسية. السرير مريح، والديكور جميل. كما أن مستوى النظافة ممتاز جدا و جميع العاملات كانت رائعات. طاقم الفندق ودود ومتعاون للغاية، حيث كانوا دائما متاحين لتقديم المساعدة. الاستقبال كان احترافيا وسريعا و اخص بالذكر الاستاذة هناء ، وتم التعامل مع الطلبات بكفاءة.

لا يوجد شي لم يعجبني

Super hôtel

Meilleur hotel en tunisie, service, chambres, et personnel

Firstly I would like to say that I can’t understand the thoughts behind any negative reviews on this hotel, it’s absolutely amazing but each to their own I guess. We booked via TUI and from the moment we arrived we were so looked after, we had our cases brought into reception for us and the welcome reception team were great. We arrived early so had to wait just a couple of hours for our room to be ready so we had a drink and look around and lunch in the restaurant until our room was ready and our bags were brought up. We booked a junior suite which was really big and gave our holiday that extra luxury feel. I would recommend getting one, cleaned everyday and fresh towels and linen each day. The hotel is very clean and tidy, every area is well looked after. The 3 pools are amazing and very clean and the pool team / lifeguards are very friendly, if you can’t find a sun lounger just ask and they will help. These loungers are very comfortable and we did pop down early to pick out our favourite spots with our towels, some people did this some didn’t, it’s up to you. Evening entertainment is fairly low key but we enjoyed it, they also had the World Cup games on in the big TV room. The gardens of an evening are just beautiful with lots of outdoor seating areas to enjoy. The waiters around the pool are great and a little tip would be to ask one for a drinks menu as one isn’t displayed at the pool bar, you’ll be surprised what is included. I would suggest to the hotel that a drinks menu is presented at the outside bar to make it easier to choose. Beer on draft is a little weak but still tasty and nice and cold, cocktails are a little sweet but simply pick another one to try from the menu or make up your own, we had a few vodka, lemon and sodas which were great with lots of ice. Red, white or rose with dinner was lovely. The food is the best thing about staying here, now we are not fussy so we had plenty to choose from, especially at breakfast. Remember you’re not in England so don’t expect the food to be like it is at home. Try new things, ask questions and you’ll get to taste new dishes. You get a meal in the Italian restaurant within the resort for 1 night during your stay, it’s great and feels spectacular with great views. The waiters in the restaurants are so good, we sat outside for breakfast and lunch and inside for dinner, lots of room and so much choice for food, the salads especially. The beach is very clean and the sea beautiful, have a drink at the included beach bar and enjoy the view. All the staff here are so friendly and will do anything for you, but if course you’re going to get a better service if you tip. We gave 10 dinar to the ones who were serving us every few days and it works well. Didn’t have to move to get new drinks delivered or good service so yeah tips helped but 10 dinar is just £2.50 so it’s nothing. Our our very minor negative would the be the spa, staff at the spa reception were not very welcoming and we had some confusion over a treatment booking. It was sorted but we decided not to use the spa again. The pools in the spa were not as nice as the pools at the hotel and you have to pay. If you want to do some water-sports ask at reception as they have a guide rather than walking down the road. We would like to personally thank are, Guest relations - Zaineb, Reception- Chokri, Outside Bar - Mohedine & Wajih, Pool attendants - Barhene and Wissa, Restaurant Waiter - Arbi and Karim, Fahri, Night bar - Ousama and Mo, plus the exclusive chef Sassi who’s team work so hard to make very meal delicious. Also learn a little Tunisian as it goes a long way and makes it fun.

Excellent séjour ! Hôtel très propre et bien entretenu. Nous avons eu la agréable surprise de bénéficier d’un surclassement gratuit et avons obtenu trois suites, dont une avec un jacuzzi, ce qui a rendu notre séjour encore plus agréable. Le personnel est très accueillant, souriant et toujours disponible. Nous recommandons cet hôtel sans hésitation et y reviendrons avec plaisir.

La propreté

Un bel accueil, pro et chaleureux. Des infrastructures de qualité.

Attention la suite piscine est votre plus beau produit, un peu de maintenance préventive s’impose.

Saineb in guest relations was exceptional She made our stay special Staff in general were very good

Water pressure in the shower was poor at time

Everything about our stay was absolutely perfect – 10/10! A special thank you to the reception staff and the room service team. They went above and beyond by helping us with milk for our young children whenever we needed it, which made our stay so much easier. I also accidentally left our passports in the room after checking out. The staff contacted me immediately, and thanks to their quick response, recovering them was smooth and stress-free. Outstanding service, warm hospitality, and genuine care for their guests. We will definitely be back and highly recommend this hotel!

Today I would like to talk about one of the staff members working there. I have only words of praise regarding the hotel itself and our stay, but those aspects can be found in other reviews. I hope this hotel sees this review and considers giving a salary increase to the gentleman who served us for 7 days, both at breakfast in the morning and at lunchtime. He is a very attentive, hardworking, and sociable man. He remembered his guests, their preferred tables, and what each person drank. I have never seen someone more dedicated and faster in their work. Before our glass of water was even finished, he was already refilling it. He is the best employee we have ever encountered. He deserves to be more than just a waiter. His name is Walid Ben Abdull (I hope I have spelled it correctly). We would like to sincerely thank him once again.

The Hotel is listed as a 5 Star accommodation/Hotel. I would struggle to give 2 stars!! 99% of the staff were very unfriendly. Floors were not hoovered for days. The whole place could do with a good make over, handles in the lift loose, lights in the lift not working. It was hit and miss whether you got a both towel or bath sheet. I would have thought for a 5 star hotel that the whole service would have been much better. If you are thinking of staying here, good luck in getting a Sunbed unless you are an early riser, normally all gone by 7:30! There is an indoor pool, however this is closed! 3 restaurants, however one only opens in winter! The à la carte restaurant save your time, limited food choice and will have to wait for a refill on your drinks, more like a busy toby restaurant. Our experience of a 11 day stay was actually put on a bad foot from the greeting at reception on arrival, yet again unfriendly and very non informative.

Tout : Propreté, Nourriture variée et bonne, Personnel professionnel à l'écoute et très chaleureux surtout Mme Hana à la réception et une très belle plage....

Rien

The hotel is very relaxing the room is lovely and clean and with 3 of us sharing a room we also have 3 proper beds which has been amazing and we have slept well ! There are a couple of things that for a five star hotel could be improved on like the mini bar only offering water and the lack of alcohol choice also not running out of tonic water also lack of snacks such as nuts crisps etc - however 1 of us travelling is gluten free and 1 meat and fish intolerant the staff have bent over backwards for us offering lots of veggie and gluten free products - I can honestly say the staff here are wonderful - from the happy smiling Arbi who greets us every morning and lunchtime to Aymen who brings the gluten free bread and the lovely ferjani they have truly made our holiday a better stay - the cleanliness is of high standards and the reception staff have also been so friendly and helpful looking forward to returning again !!!

Very nice experience Walid Bin Abdullah was very attentive and friendly at breakfast and lunch . Top notch service

Nous avons passé un excellent séjour. Le service était impeccable, avec une équipe souriante et attentive à nos besoins. Tout était parfait, nous reviendrons avec plaisir.

كل شي كان رائع شكرا من ليبيا

We had an amazing holiday at this hotel and would highly recommend it to anyone looking for a relaxing all-inclusive break in Tunisia. The hotel was clean, well-maintained, and offered a great variety of food and drinks throughout our stay. The pools, beach, and entertainment team all helped create a wonderful atmosphere. A special thank you goes to Chokri and Zainab, who were absolutely outstanding. Both were incredibly friendly, professional, and always willing to help with a smile. Their attention to detail and genuine care for guests really made our stay extra special. They went above and beyond to ensure we were comfortable and enjoying our holiday. The staff across the hotel were welcoming and hardworking, and the overall service exceeded our expectations. We left with wonderful memories and will definitely be returning in the future. Thank you to everyone for making our holiday so enjoyable!

Lovely welcome from reception & offered a premium suite which was lovely & spacious with nice views. Restaurant food was nice & staff very friendly & attentive ( especially lofti). Pools were great with plenty of space & options. Definitely need more sun loungers & parasols ( it was extremely hot) & only way you get a sun lounger is get up at 6am. The main downside for this lovely 5* hotel is the bar. We had to put a complaint in as we kept getting told no mojito till later, but other guests seemed to be getting them. It was addressed by reception & we had no more issues getting them ( even tho we felt the bar person didn’t handle the situation afterwards in a professional manor) Also getting served in plastic glasses inside the bar was a big let down both for cocktails & lager. We felt the majority of the team on the bar didn’t really seem to want to be there & service with a smile was not the best. Shame as the team throughout this lovely hotel were a great asset even the pool attendants where always happy to say hello & help you try & find sun loungers.

Le calme, la décontraction, la gentillesse du personnel Réception ❤️

Séjour incroyable !!! Je n'ai vraiment pas regretté d'avoir pris cet hôtel qui est tres bien placée en plein centre ville Si je mets 10 étoiles c'est grâce au personnels qui étaient très serviable, souriant,réactif et chaleureux Chambre très propre bien aérée et confortable Literie et équipements modernes Buffet très varié et délicieux Pour finir je tiens a remercier MR Ferjani avec son équipe Aymen et Ezzedine sans oublier bien évidemment Amir qui était vraiment aux petits soins et toujours a l'écoute . Chambre 2328 A très bientôt.

Merci à tous les services Excellent séjour

Merci à Zainab et Hana pour leur professionnalisme et leur accueil Un séjour exceptionnel et un service excellent.

One of the main reasons for us choosing this hotel was their publicised a-la-carte restaurant, serving Tunisian specialities and seafood. You could pay to eat there instead of the main buffet restaurant. When we were checking in, I asked if I could book immediately for the next available day. “It is closed for the Summer,” I was told. This was contrary to the TUI documentation, and rather annoying. THE ROOM. We were taken to our second-floor room, which was spacious. To our disbelief (the hotel is 5-star), the room (2213) had absolutely no cupboards into which we could unpack our two cases. There was one tiny cupboard about two foot across (see my photo) with a single shelf. It had space for about 5% of our clothes. By now, you will be wondering why I awarded four stars to the hotel, but… The next day I visited reception, displaying my photo, and requesting a room change. We were almost immediately transferred to Room 2417. What an improvement! It had plentiful cupboards, and an extra room. The sea view, from the higher floor, was very much better. THE FOOD. We took all our hotel meals in the SELF buffet restaurant. There was no bacon at breakfast, in customary accordance with the local religion. The available fruit was excellent: water melon, honeydew melon, peaches, oranges, etc… In particular, the oranges were the best I have ever tasted – around 95% juice. The pastries, croissants etc.., were OK. The cereals were varied, but mostly of seed size. The coffee was from machines that ground the beans – top class! Lunch and Dinner presented a good variation, including plenty of fish. A small minus was that the long-line selection of starters and desserts had very few descriptions attached. You could not tell if one was fish- or vegetable-based. The restaurant was very spacious, with tables wide spaced. The service was good. The BARS were fine, with the main indoors one serving a wide range of cocktails. THE POOLS, BEACH and SEA. The three pools were excellent, including an infinity one, facing the sea. The sun umbrellas were the biggest and best we have ever seen. The loungers had thick mattresses and were delightfully comfortable. We favoured an umbrella location beyond the infinity pool, with a wonderful view of the Mediterranean (see photo). The water temperature of both the pools and sea was ideal at the time of our visit (early June). On most days the Med was smooth as a mill pond. THE GARDENS. I must end with a mention of the beautiful gardens on site. Countless different flowers and flowering bushes/trees. A delight!

Every thing

None

Nous tenons à remercier chaleureusement toute l'équipe pour l'accueil remarquable que nous avons reçu tout au long de notre séjour. Dès notre arrivée, nous nous sommes sentis attendus et parfaitement pris en charge. Un immense merci pour le surclassement dans la Suite Prestige, qui a largement contribué à rendre nos vacances encore plus agréables. Cette attention a été particulièrement appréciée et nous a permis de profiter pleinement de notre séjour dans un cadre exceptionnel. Ce voyage était le tout premier de notre bébé de 7 mois, et nous sommes ravis de pouvoir dire qu'il s'est déroulé à merveille. Notre fille a passé de très belles vacances et nous aussi ! Toute l'équipe a fait preuve d'une grande gentillesse et de beaucoup de bienveillance envers elle comme envers nous, ce qui a rendu cette expérience encore plus mémorable. Nous souhaitons adresser une mention toute particulière à Hana, Elyas et Chokri pour leur professionnalisme, leur disponibilité et leur gentillesse, ainsi que pour le surclassement qui nous a beaucoup touchés. Merci également à l'ensemble du personnel pour leur sourire, leur attention et leur excellent service. Nous repartons avec de merveilleux souvenirs et espérons avoir l'occasion de revenir très prochainement. À bientôt et encore merci pour tout ! 🌟😊

Отличный персонал, красивый вид. Холл отеля и номера выглядят хорошо. Шикарная территория с большим количеством зелени и цветов. Уборка хорошая (вне зависимости от чаевых). Отличные бассейны и нормальный пляж (есть водоросли) Нам повысили уровень номера, у нас был просторный номер с ванной. Номер чистый и новый. Хорошие фрукты. Внутри отеля есть банкомат и обмен валют. Оплата всех услуг возможна картой. Вокруг отеля есть кафе, магазинчики и парковка такси. В целом хороший отеля за свои деньги

Разнообразие еды (я впервые такое пишу, обычно меня очень все устраивает), будет сложно найти еду более сбалансированную - много сладкого и жирного. И немного странной нам показалась система, что сначала из номеров забирают полотенца и только после приходит уборка (у нас была ситуация, что мы пришли с моря, полотенец нет, а номер убрать не успели)

Beautiful hotel , really clean our room was spotless Couple of recommendations though lots of food but nothing went together. Possibly some theme nights for food. More seats for bars at night time , another bar would be great at the bottom of the hotel. Some alcohol free lager would be good 👍. Staff were excellent 👌 and would like to give a special mention to Walid Ben Abdllah our waiter for 14 days he was was amazing nothing was to much effort for him , lovely man. Excellent at his job. Had a lovely time would I go back Probably not too quiet for us.

Das Hotel ist sehr sauber! Das gesamte Personal sehr kundenorientiert! Besonderen Dank unserer Putzfee, als auch den Damen Zaineb und Hanna an der Rezeption :). Wir konnten unser Abendessen gegen das Mittagessen tauschen, was für uns wirklich toll war. Das macht nicht jedes Hotel. Vielen Dank dafür!

Der Weg von der Anlage zum Strand ist nicht wirklich ansprechend! Auch die Ausstattung des Hauptrestaurant war nicht schön. Es gab viel Essen, was jedoch die Auswahl und vor allem die Qualität negativ beeinflußt hat. Auch das Problem mit dem Warmhalten der Speisen gab es.

We liked everything about out stay. We even extended our vacation to continue enjoying this hotel. Ilyes and Chokri were very king and gave us another upgrade. Will definitely come back for out next vacation! Thank you all!!

Based on some of the reviews I’ve seen, I think this hotel is quite underrated. But it’s not perfect and I’m not suggesting 5 stars means absolutely perfect but overall I think it does nudge into the 5 star territory. The hotel grounds itself including its specific location are lovely. They are cared for and well maintained. It gives the feeling of a 5 star hotel. Loved our room too - very comfortable, always cleaned really well, was a lovely base for our stay. In terms of during the day, there are a decent amount of bathing options on the grounds together with a private beach to enjoy. I do hate the fact that you need to get your towels down early to get the spot you want but that’s resorts for you. The food generally pretty consistent - not always labelled well but of a good quality. The range isn’t huge but there is plenty enough to choose from. The cocktails and drinks did let things down a bit - they just didn’t feel premium. We loved the Italian restaurant but the Tunisian one wasn’t for us. We wish we got a bit of choice with that restaurant and maybe we are just a bit fussy with our food preferences. But the staff are absolutely lovely! I will say, we did tip after meals and when we had good service - we were told that it’s appreciated when we were being taken to the hotel and I think the staff reflected this with the way they looked after us. Possibly the biggest negatives would be there isn’t actually a lot to do at the hotel so if you get bored easily, you may want to consider an excursion. With this I also think the evening entertainment was limited. But I do think these are minor negatives that didn’t detract from our stay. We had a great time!

Everything was perfect, the staff, the food, the swimming pool and the beach! We were given an upgrade by Hana and Ilyes who were very kind and made our stay very enjoyable. The rooms are renovated and clean with a magnificent sea view. I highly recommend this hotel!!

روعه في كل التفاصيل

النظافة والخدمه والشاليه

If there were a Hall of Fame for bartenders, Idris would have his own wing. From the moment you sit down, Idris makes you feel like a VIP. His cocktails are flawless, his recommendations are always spot-on, and somehow he remembers exactly what everyone likes. Whether you’re ordering something classic or asking for a custom creation, he delivers perfection every single time. But what truly sets Idris apart is his personality. Friendly, charismatic, professional, and genuinely passionate about his craft, he turns a simple drink into an experience. The atmosphere around his bar is always welcoming, lively, and fun because of the energy he brings. I’ve met many bartenders, but Idris is in a league of his own. If humanity ever has to choose one person to represent bartending excellence, the choice is obvious. Idris isn’t just a bartender—he’s the bartender. Highly recommended.

非常喜欢的酒店，我不小心把手机丢在走廊的地上，被清洁员工捡到，她们追出来，我们的大巴已经离开。后来我终于拿回手机，令我感恩万分。 另外，酒店的大堂经理太好了，因为我们订了双床房而他给升级了房间，所以没有了双床房。我们要求找回双床，他忙前忙后的跑，一直到拿出我们最喜欢的方案，还送了水果。 我们预定了两顿餐食，餐厅服务大叔都很友善，他们开心地工作着。餐食供应很丰富，是我们在北非一行吃的最好的几天。 酒店安排的接机也是性价比满满，迦太基机场到酒店一部9人大车 也就90 欧。 泳池很干净，人也少，水温恰好。

Nous avons beaucoup apprécié notre expérience à l’hôtel royal azur. Le personnel était accueillant, chaleureux, disponible et surtout aux petits soins. Tout était très propre et la nourriture était délicieuse. Nous recommandons cet hôtel sans aucune hésitation.☺️

Tous étais parfait

J’ai tous apprécié

The hotel was comfortable and welcoming, and the staff were very kind and helpful throughout. Special thanks to Ilyes for his great service and hospitality.

Clean, great food, good value.

The elevators

J’aime beaucoup la vue sur la plage ainsi que la piscine. C’est un endroit magnifique et très agréable

En revanche, je n’ai pas apprécié la restauration. La qualité des produits ne correspond pas au niveau attendu d’un hôtel 5 étoiles. De plus, les mêmes produits sont souvent proposés, sans véritable effort pour varier les menus ou offrir une expérience culinaire plus soignée et de meilleure qualité

All was Great!. Stuff were very professional!

L’hôtel est bien digne d’un cinq étoiles. Le personnel est très professionnel et on sent bien qu’il a le soucis de la satisfaction client. Les chambres sont propres avec une excellente literie. La thalassothérapie est géniale. J’ai réservé deux chambres dont une double standard et à notre arrivée on m’a fait une agréable surprise, un surclassement en suite junior vue sur la mer et je tiens à vous remercier pour ce cadeau. C’est la deuxième fois que je viens dans cet établissement et je le recommande vivement. Néanmoins, une petite remarque sur les douches Italiennes des chambres, elles sont en contrepentes, l’écoulement de l’eau ne vas pas vers les caniveaux de douche mais vers l’intérieur de la salle de bain. Donc sol des salles de bain toujours mouillé. Je suis un professionnel de la construction et j’avais déjà remarqué cette malfaçon lors de mon précédent passage, cinq ans en arrière.

Nous avons apprécié surtout l'accueil chaleureux de toute la Team. Un Grand Merci à Ilyes, Anissa, Zineb, Chokri, Makram, Semeh, ... Grâce à vous nous avons passé un agréable séjour, nous reviendrons bientôt et au plaisir de vous revoir :)

Our stay in May 2026 at the Royal Azur Thalasso Hammamet was simply perfect — a true 10/10 experience in every aspect. From the moment we arrived, we were warmly welcomed by the reception team. A special thanks goes to Hana and Chokri, whose professionalism, kindness, and attention to detail made a remarkable difference. They went above and beyond to ensure our comfort, and we were pleasantly surprised with a complimentary upgrade to a beautiful suite with a stunning ocean view. This thoughtful gesture truly set the tone for our entire stay. The hotel itself is exceptional: elegant, clean, and perfectly located. The atmosphere is both relaxing and refined, making it an ideal destination for a peaceful getaway. A highlight of our experience was the spa. The quality of care and professionalism there were outstanding. We would like to sincerely thank Islam and Rawdha, the kinesitherapists, for their excellent work. Their expertise, dedication, and personalized approach made the treatments incredibly beneficial and enjoyable. Everything — from the service to the facilities — exceeded our expectations. We highly recommend this hotel and will definitely return. Thank you to the entire team for making our stay unforgettable.

Lovely hotel. Very quiet and relaxing. Lots of private sunbathing areas, 3 pools. Very clean and tidy. Staff wash all the outside paving every morning. Good choice of food, fresh every day. Tried both Tunisian and Italian restaurant, very good, huge portions. (Although service a little rushed). All staff are helpful and friendly. Small tips get you excellent service. If you want noise, activities, kids club etc stay next door at Bel Azul (3 star). Worth paying the extra for 5 star at Royal Azul if you want a bit more luxury all round and to chill. The indoor pool and thermal spa is wonderful (pay extra). Had 2 treatments which were well worth the money. Drinks not brilliant, wine barely palatable, poor cocktails but ok for the price. You can pay extra for branded drinks. Main criticism no early check in. Arrived at hotel 10.30 and check in 2.30. Had to hang about in high heat. Recommend pack your swim stuff and sun cream on top of suitcase and change in the loo. My single room (sea view) had 3 massive wardrobes. My sister and partner had a garden room only had 1 small wardrobe so had to keep most of their clothes in their suitcase all week. Would recommend if you’re happy to put up with arrears of criticism. I would return.

Thank you Royal Azur Hotel for a wonderful stay. The staff were incredibly friendly, the service was excellent, and the complimentary room upgrade was a very kind gesture that truly made my stay even better.

My only comments are that the mosquito issue around the outdoor breakfast and dinner areas needs attention, and the air conditioning in one of the rooms in our suite was not working properly. Unfortunately, we had to contact reception almost every night to have it fixed.

So first of all, the hotel is 5 stars but I think everyone knows that's unlikely to measure up to some other European countries version of 5 stars...but forget that because from the moment you walk through the doors you are made extremely welcome by all the reception staff who literally can't do enough for you (but without being over the top) The reception and bar area is beautiful and the outside pool areas are absolutely stunning,they are constantly cleaned and would put many other 5 star hotels to shame, the pool toilets are immaculate all day Where it doesn't quiet measure up is some of the rooms, which feel a bit old fashioned (not dated, just old fashioned) they lack some wardrobe space and are a bit quirky, but again exceptionally maintained The food is buffet style but really very good, a lot of it isn't labeled so something to consider if you have allergies..although I understand if you inform the hotel of this they will look after and cater for you..just something to consider Regards tipping, you really don't have to but we did, the odd 5 (£1) or 10 (£2) Dinar really does go along way, but it isn't expected and the staff don't linger for it...but if you do tip every now and again at the bar and certainly at dinner you will feel a difference ...but please don't feel you have to do it constantly because you don't Entertainment was very low key at night...if you want more action on an evening pop to the sister hotel next door who have cabaret etc on apparatntly Regards the location, I didn't go out too much but felt completely safe when I did and there were no issues, it's worth wrapping something around your wrist so you don't get constantly approach by something claiming to work at your hotel, but even if you do, they aren't pushy, just smile say no and keep walking The shops directly outside the hotel are very chilled and much cheaper than the onsite shop so walk over there and give your locals the money I'm not sure I can think of anywhere you will get better value for money than Tunisia and specifically this hotel

Le calme et la sérénité des lieux. Nous remercions Madame Hana ainsi que Madame Zainet à la réception pour les excellents renseignements et leurs agréables gentillesses, pour le travail de toutes réservations de restaurants 🤩. La plage est magnifique avec une bonne restauration dans un petit coin de paradis au bord de l'eau les pieds dans le sable, et Monsieur Karim très efficace et gentil au bar de la plage Tout le personnel de l'hôtel est extrêmement accueillant .