The Champlain Waterfront Hotel, an Ascend Collection Hotel vs Similar Hotels

Rooms were reported as comfortable but with issues such as cold temperatures.

Rooms varied with some discomfort from mattress quality and noise isolation issues.

Rooms were generally praised for being spacious and comfortable, but some maintenance issues were mentioned.

Spacious rooms but issues with cleanliness and maintenance.

The hotel was clean enough, but not spotless; common areas could use more attention.

Rooms were clean but some guests reported issues with odor and old carpets.

Several reviews mentioned issues with cleanliness, including dirty coffee makers and unclean rooms.

Numerous mentions of dirty rooms, stained linens, and poor maintenance.

Great location close to downtown and various restaurants.

Conveniently located near restaurants and shopping, with positive remarks on accessibility.

Positive mentions of the convenient location, though some noted it being inconvenient with limited nearby amenities.

Good location close to amenities, praised by some guests.

Some staff were accommodating, but others were reported as rude.

Staff was consistently described as friendly and helpful, significantly enhancing the experience.

Many reviews noted great customer service and helpful staff.

Inconsistent service with some reports of staff being unhelpful or unfriendly.

Breakfast was basic and had some service issues.

Breakfast received excellent reviews for variety and quality.

Some reviews expressed disappointment over limited breakfast options.

Breakfast options were reported as poor with limited selection.

Basic amenities and some malfunctioning facilities noted.

Good hot breakfast variety mentioned, while some amenities such as coffee machines need updating.

Some guests enjoyed amenities but noted the need for more variety, particularly regarding breakfast options.

Amenities like pool and hot tub present but mentioned as unsatisfactory.

Good value for the price considering location and facilities.

Some guests found the pricing a bit high given the mentioned issues.

Guests felt the hotel offered good value, despite some ongoing renovations.

Guests felt it was overpriced given the quality of the stay.