Sheraton Samui Resort vs Similar Hotels

Rooms noted to be a bit dated and in need of refreshing.

Some positive comments about the space and comfort, but some issues with room updates and a too hard mattress.

Rooms were spacious, beautifully designed, and offered stunning views.

Rooms and bathrooms are described as worn, dated and in need of refurbishment in several reviews, though bungalow layout and some villa rooms were appreciated.

Some concerns about the cleanliness of the sheets causing discomfort.

Multiple reviews indicated superficial cleaning and concerns about the state of the rooms.

Every single member of the team delivers outstanding work, and you can feel the passion for hospitality everywhere.

Mixed reports: some guests found rooms clean, but multiple guests reported musty/mildew smells, lack of cleanliness and one strong complaint about dirty/smelly rooms—overall below average.

The resort is located beautifully but involves some stairs.

Repeatedly praised for its location near the beach and nice surroundings.

Location is extremely convenient and feels like a private beach.

Good location for accessing beaches with shuttle and easy scooter hire; however the hotel sits by a main road/highway, beach access can be awkward and there is no safe footpath—mixed but overall positive for scooter-users.

Staff were described as kind, caring, and attentive.

Overall positive sentiments about the staff's helpfulness and friendliness; a few concerns about initial interactions.

The butler service and attention from the staff were exceptional, making each guest feel valued.

Consistently praised: staff described as lovely, friendly, welcoming and very helpful across several reviews; shuttle and towel service noted as prompt and useful.

Food was praised, with a particularly outstanding breakfast buffet.

General satisfaction with meals, although a complaint about breakfast pricing.

The food was excellent with a wide variety of choices, especially breakfast.

Mixed: breakfast described as okay by some, while at least one guest found food unappetizing; overall slightly below average.

Nice amenities like pools and breakfast options.

Great comments on pools and beach facilities; nice that sun loungers are not reserved.

The resort is beautifully maintained, with a clean beach and great pool service.

Strong positives: very good pool(s), villa with private pool mentioned, useful free shuttle to beaches and easy on-site scooter rental — amenities are a highlight.

Given the location and service, generally a good value.

Mixed sentiments, but overall good value mentioned in several reviews.

A luxury experience that exceeded expectations, worth every penny.

Multiple guests commented that the hotel offered excellent value for the price despite some wear and tear; good balance of facilities and cost.