Mackenzie House
Mackenzie House, 82 Bond Street, Toronto, ON M5B 1X2, Canada- Attraction
- Sight
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Modern Fitness Centre
Non-Smoking Rooms with Amenities
Convenient Downtown Location
Book your stay now at Pantages Hotel Toronto Centre, just steps away from Toronto Eaton Centre and Yonge-Dundas Square. Enjoy our modern fitness centre, non-smoking rooms with flat-screen TVs, Keurig coffee, and free local calling. Explore Toronto's financial district, only a short walk from our convenient location.
Check-in from
03:00 PM
Check-out by
11:00 AM
Children
Allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
35 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
35 sqm
In-room amenities
1 King Bed
400 sq feet
Entertainment - 54-inch LCD TV with cable channels and pay movies
Food & Drink - Coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and heating
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
37 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
35 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
50 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
35 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
49 sqm
In-room amenities
1 Queen Bed and 1 Double Sofa Bed
620 sq feet
Layout - Bedroom, living room, and sitting area
Entertainment - 54-inch LCD TV with cable channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and heating
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Queen Bed (150-160 cm wide), Sofa bed (131-150 cm wide)
Room details
58 m2
In-room amenities
Sleeps
Up to 4 guests
3 adults · 2 children
Beds
Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
72 sqm
In-room amenities
Sleeps
Up to 4 guests
2 adults · 2 children
Beds
Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
42 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
42 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Great location, clean, room well equipped!
Espaço do apartamento, limpeza, cordialidade dos funcionários, destaque para os funcionários do restaurante, café da manhã e localização.
Nada a declarar
The location, the staff and the cleanliness of the room
Nothing
Lovely hotel room. It was so pretty, especially the bathroom. I wish I could have stayed more than 1 night! Meets the basic needs for a hotel in Toronto that's more affordable. The receptionist gave me an umbrella when it was raining, which was very kind of her. They also allowed me to check in early.
It was good but there was a problem in the hotel and they let us go down to reception area they were suspicious for fire Ang shut down the elevator we stayed for some time and electricity was gone for long time
Well located and comfortable with helpful and friendly staff
Kitchen equipment limited but could be requested
Gute Lage, gutes Preis-Leistungsverhältnis, nettes Personal, gute Betten.
Die Küchenzeile war nicht ausreichend ausgestattet, auf Nachfrage konnte man Topf und Schalen erhalten.
This hotel was a very good choice for its location and service quality of service. All the staff were pleasant, efficient and helpful. The studio was spacious, clean and quiet; the beds were comfortable. The breakfast choices were varied and tasty.
My only suggestions are that an ice tray and a water bottle/jug in the fridge should be provided and a kitchen towel (cloth or paper) would also be useful, since some guests may not use the dishwasher for one or two items, and there is no dish rack.
Great location, comfortable bed, very walkable for restaurants, cafes, jazz bistro, Yonge Dundas square.
No Smart TV. We wanted to stream our own movies. Had to pay for parking.
La posizione fantastica per girare la città a piedi, la camera pulita e ben attrezzata. Non c'è un parcheggio dell'hotel ma ce ne sono due di fronte molto comodi.
Our room was very clean, comfortable and spacious. The location is very central, and the hotel has a nice gym. We paid for one breakfast in the hotel, and the choice and price were rather good.
We would have liked a higher room to enjoy even better the views over the city.
Great location and facilities. The front-desk staff are super friendly and very accommodating. We received a room upgrade that was wonderful, so thank ou again Pantages!
Bed was comfy but a little "saddled" in the middle, but it didn't bother our sleep.
Very nice room and a great location.
The water pressure could have been better!
The bed was so comfortable. The hot water & shower were great. The whole room was very nice
Like everything about the room
The location is excellent, and the rooms are clean, well-equipped, and comfortable. The bed was very comfortable as well. The housekeeping staff were very attentive, professional, and polite. The same can be said about the breakfast staff and the front office team — everyone was very kind and helpful. The breakfasts were delicious. Even as Europeans, we really enjoyed the American-style breakfast options, and the breakfast area itself was very pleasant. A special thank you for allowing us to leave our luggage at the hotel for a few hours after check-out. This allowed us to make the most of our last few hours in Toronto without having to worry about our bags. Overall, we had a wonderful stay and would happily recommend this hotel!
Best hotel we stayed in our trip around Canada. Amazing room. Amazing staff. Recently renovated. Luxurious
No pool.
big room, great location
they forgot to clean the fridge when we got there, there was food from previous guests in it. It was also extremely expensive for one day(roughly 500 bucks)
Location was perfect. Easy to access driving / parking and the room was very quiet. The staff at the lobby bar was fantastic. He was on his own running the bar and had to get food from another floor but despite it being fairly busy he was fast and friendly with everything. Beds are quite comfortable and the shower pressure is cell dividing strength (which I like!) The hotel looks newly updated and is clean and well looked after. Having a full kitchen is a bonus, especially for a quick breakfast.
Really, it is a great hotel. It's unassuming from the outside, but don't let that dissuade you. It's well looked after where it counts. The kitchen is amazing, but it would be great if there were a few things like plates, cutlery, and napkins. Expect to bring all that you would use for the kitchen (except the sink!)
Spacious and clean
Lack of cooking equipment
Stayed there with friends. Nice and comfortable room. Breakfast was good and the front desk staff were very helpful. Location was excellent
Localização 10, o hotel atende super bem, quarto amplo e conforto bem no centro da cidade.
El desyuno muy bueno y de calidad y la ubicacion muy centrico
Me perece caro
Excelente localização, fica bem próximo do shopping e de vários restaurantes. O quarto é super espaçoso, possui uma cozinha, a cama é muito boa. A funcionária que nos atendeu foi muito simpática e nos deu toda atenção necessária. Recomendo e voltaria com certeza.
Tudo perfeito!
Location was perfect
Parking was an issue. No lobby or cafe
Stanza grande, letto comodo, colazione top, palestra carina e con tutto l'occorrente
Staff non all'altezza dello stabile
Emplacement idéal, il y a un parking juste en face de l’hôtel qui peut accueillir des pickups. Le personnel est très accueillant et les chambres sont modernes et spacieuses.
At all times staff were helpful
Hôtel bien situé offrant de nombreux services de proximité. La chambre est grande calme et agréable malgré une décoration d'un autre âge. Le petit déjeuner est bon sans excès. Le personnel est agréable. Depuis l'hôtel on peu rayonner à pieds dans toronto. Si on a une voiture, il y a un parking en face 24/24 à prix raisonnable.
La qualité de préparation du petit déjeuner mérite d'être améliorée.
Excellent stay! The room was spotless, comfortable, and exceeded my expectations. The highlight of my stay was the exceptional hospitality. Everyone at the front desk was welcoming, friendly, and professional. A special thank you to James for his outstanding professionalism, kindness, and excellent customer service, he truly made my stay memorable. Highly recommended, and I look forward to staying here again!
I couldn’t have chosen a better hotel for our family reunion. The location was ideal because it is centrically located in the heart of the city. The customer service was excellent - friendly, helpful and courteous. Rooms were spacious, comfortable, and well maintained. The atmosphere was pleasant and cozy. Would definitely come back again!
In the heart of downtown Toronto, a clean and spacious hotel with all the amenities needed for a visiting traveler.
Bon emplacement, super propre et de qgrande qualité.
What a wonderful hotel! From the minute we walked in we were made to feel so welcome and valued. The lady on the front desk spent time chatting with us and was so friendly. We were kindly given an upgrade as our visit was to celebrate our anniversary and the suite was beautiful - very spacious and luxurious. The location was perfect for our visit and we felt safe. The room and all areas of the hotel were spotlessly clean and it was handy having a fitness centre too. Thank you to the team at this wonderful hotel for making our stay one we will never forget.
Hotel no centro de Toronto, ideal para famílias. Localização, próximo de um shopping e centro turístico da cidade. Funcionários atenciosos e prestativos.
Alarme de incêndio é acionado com frequência na madrugada, o que assusta bastante os hóspedes e atrapalha a noite até o corpo de bombeiros chegar.
I traveled to Toronto with my mom, and our first stay was at Pantages Hotel. It was truly one of the best hotels we’ve ever stayed at! We were lucky enough to receive a complimentary room upgrade, and the room was incredibly spacious. It was much bigger than we expected, and we were pleasantly surprised. Everything was spotless and very comfortable. It felt like the perfect gift to end our trip to Canada. The hotel is right next to the Eaton Centre, making it very convenient for shopping and exploring downtown Toronto. Despite being in the heart of the city, it was quiet and peaceful at night. I highly recommend this hotel to anyone visiting Toronto. Thank you for making our stay so memorable! ⭐️⭐️⭐️⭐️⭐️
Great spot honestly and great value!
Really nothing
Location is amazing.
Washroom door was broken. Light bulbs were flickering. Bottled water was not available in the room.
The staff are very welcoming and even upgraded us for my sisters birthday! I’ve stayed here twice and each time I had an exceptional stay. The rooms are very clean and nice and so is the bathroom. It is also very close to the mall which made things during the day easier.
Wish it was closer to nightlife but transportation is very easy to figure out and the staff can also help.
We had an excellent stay and couldn't be happier with the experience. A special thank you to Pella, who was absolutely amazing during both our check-in and check-out. She was a true ray of sunshine—warm, friendly, and welcoming. A big thank you as well to James, who made everything so easy from the booking process to arranging our transportation. His excellent service was truly appreciated. We're also grateful to the entire team for making our stay so comfortable and welcoming. A special thanks to the housekeeping staff for always leaving our room spotless, fresh, and well stocked. Your hard work did not go unnoticed. Thank you all for your outstanding hospitality. We would gladly stay here again and highly recommend this hotel!
The restaurant ambiance and food were very good, and the staff friendly and attentive. The suites were spacious, well appointed and comfortable.
We parked in the garage across the street, which was challenging to use.
This was the absolute perfect location and the room was very clean.
The fire alarm went off at 4 o’clock in the morning and as I went back and reviews, it seems like this might be a normal occurrence
Aardig personeel. De kamers hebben de faciliteiten die je verwacht. Verder had de kamer een lekkere bed en mooie badkamer. Grote bonus is ook de koelkast en wasmachine.
Ik vond het voor wat je kreeg aan de dure kant. Ik vond het ook een beetje gierig dat we voor wasmiddel moesten betalen terwijl dat bij veel hotels gratis is of erbij is inbegrepen.
Very central. Close to where I needed to go
My room was supposed to be to be a suite, I have mobility issues, the shower was tiny and all the furniture was so low. It was just for one night, will make sure to advise the front desk I need an accessible room.
I had a wonderful stay at Pantages Hotel. The staff was incredibly helpful and attentive throughout my entire stay, always making sure I had everything I needed. My room had a beautiful view, which made my experience even more enjoyable. I truly appreciated the excellent service and welcoming atmosphere. I would definitely stay here again if I have the opportunity. Highly recommended!
It was a pleasant stay at the Hotel, the receptionist was exceptionally nice and caring. The room was also very good. Can recommend! The Location is also very nice, being directly downtown. The atmosphere was very relaxed and easy. Overall, it’s great value!
Nice clean, comfortable, good situated hotel. Highly to be recommended. Especialy the front desk staff was perfect. If I will come ahain to Toronto I will book again here.
Good location and clean fresh rooms.
Nothing
Ir was really good. The bedroom is really big And the staff are really kind
The rooms, breakfast was great, the area is closer to main mall and the conference venue. Confortable even for single visitor
I had a wonderful stay at Pantages Hotel and couldn't recommend it more. The entire team was incredibly helpful before, during, and even after my stay. Before I arrived, I needed assistance with a few arrangements, and the staff were extremely flexible, responsive, and accommodating, which made the whole process stress-free. At check-in, the team went above and beyond. They took the time to walk me through a map of the city, recommended places to visit, and even provided me with exclusive vouchers for both a Toronto city tour and a Niagara Falls tour. These thoughtful touches made a real difference and helped me make the most of my visit. I was also fortunate to receive an upgrade to one of the hotel's largest rooms. The room was exceptionally spacious, comfortable, and well-appointed. Finally, I decided to add breakfast to my stay, and I'm glad I did. The breakfast was delicious, with a great selection of fresh, high-quality options. Overall, the outstanding service and genuine hospitality of the entire team made this an unforgettable experience. I would gladly stay here again the next time I'm in Toronto.
I have only great things to say about my stay at Pantages Hotel. Starting with my arrival, my flight landed in Toronto quite early in the day, and the front desk team was kind enough to show me a place where I could sit and work while waiting for my room. They also helped me check in as soon as a room became available. During my stay, Paul Gordon and the entire front desk team were simply amazing! They gave me the best recommendations on where to eat and what to visit, and they helped me with literally everything I needed—even with a delayed package I received from Amazon. I highly recommend staying at Pantages Hotel, and if you can, please send a warm hello to the front desk team on my behalf when you get there!
Localização e limpeza !!
Do café da manhã !! Achei que seria sistema buffet , com mais opções de frutas e pães !! Mas eh o sistema a lá carte, demora absurda e não eh gostoso
I cannot recommend this hotel based on our experience. While the suite itself was spacious, well-appointed, and accurately reflected the photos online, our stay was overshadowed by repeated administrative failures and poor customer service. Before our arrival, I experienced significant difficulty obtaining my booking confirmation despite multiple requests. After advising the hotel that I still had not received the confirmation email, one response I received was simply a thumbs-up emoji rather than the requested booking information. I ultimately had to involve the hotel's management group before the confirmation was finally provided. The most disappointing part of our stay, however, was the check-in experience. Our reservation had been made by telephone approximately three months earlier as a price-match booking. During that call, I specifically advised the reservations agent that the reservation was for my husband, myself, and our daughters. Unfortunately due to the multiple days it took to receive the confirmation I did not notice an administrative error that caused subsequent issues. At check-in, despite arriving openly with our daughters, we were repeatedly told that our rate was too low because the reservation reflected only two adults. I immediately explained that I had disclosed our daughters when I made the reservation. Despite that, the front desk employee advised that he intended to consult the colleague who had taken the reservation approximately three months earlier. We were given our room keys, but left the front desk with the clear understanding that whether our quoted rate would ultimately be honoured depended on what that employee recalled from an otherwise routine booking months prior. That uncertainty remained with us throughout our stay. The check-in experience affected the remainder of our visit. We stayed multiple nights, yet our room continued to be stocked for only two guests. There was no cookware despite the suite having a stovetop, and the air conditioning failed on our final morning. After our stay, I raised our concerns with the hotel's management group in the hopes it could be resolved privately and would not necessitate a negative online review. However, the management group didn't dispute the facts—they recharacterized them as being “a standard part of our verification process” and argued that “once the booking was reviewed, the rate was honoured as reserved and the matter was resolved”. This oversimplified what was an added stress as we were left unsure if the agreed on rate would be honoured until we were checking out. The accommodations themselves were very nice. Unfortunately, the administrative handling of our reservation, the check-in experience, and the management group's response mean I cannot recommend this hotel and most definitely cannot recommend booking with them directly without a middle group in place to manage concerns in an effective manner.
Beautiful rooms and great location to the Eaton Center.
N/A
We had a mix up (arrived on Friday for a Sunday booking) and they were sold out. Front Desk staff helped find an equivalent room nearby and negotiated a better price. We ended up coming back for the Sunday!
Staff was amazing and helpful
Rooms can use some love
We stayed on the 17th floor in a Pantages Signature King Suite. Everything was perfect: spacious, cozy, and modern. The staff were very kind and welcoming. The location is very convenient, just a short walk from Eaton Centre. I would definitely recommend this place.
Restaurant and bar were handy and food and staff lovely.
Excellent city hotel. Gave us an upgraded room too. Really good room
Only issue was room was very hot, could it get the ac to cool
The room was well equipped and clean. Great location for exploring Toronto
Nothing
Great location. Staff very friendly, helpful. Large comfortable room.
Very Spacious room fitting family of four (3 adults and a teenager). Spotless. Equipped with toaster, coffee machine, fridge freezer, hot plate and microwave. 4 cups, plates, bowls, glasses. Full cutlery. Cooking utensils, pots, pans, ice bucket available upon request. Arrived in moments. Plenty of storage space, TV, dining table and chairs, Aircon and the most comfy beds. Housekeeping arrived daily. Staff were exceptionally courteous and professional. Very helpful and kind Into the bargain. Bar only opens at 4.30pm with limited draught beers but it is a quite area. WiFi was great. There is a 24 hour diner on the corner. Frans restaurant which became our go to, although breakfast is available in the hotel. My son used the gym facilities. He was happy enough with equipment on site. Location was great and on the quieter side off Dundas square.
Imagine.....the only slightest bugbear was the remote for our TV in Room 1712 was likely a universal rather than Samsung and it was frustrating to change TV channel or volume but this is really scrapping the barrel.
An absolute pleasure. From the moment of check in to the handing back our keycards at the end of our stay, we were treated like royalty. Any request we had was met swiftly and with a smile at all times. The view was impeccable, the amenities were phenomenal and overall the staff made the trip for me. The gymnasium was perfectly quite with a vast amount of equipment; appropriate for both newcomers and seasoned lifters. The location was central to everything, including Franz next door which allows for an early morning breakfast and a late night feast. The bar and lounge were lovely and allowed for a wind down after long days of travelling. Furthermore, cleaning staff weren't banging down the door early in the morning but rather at an appropriate and respectable hour. Particularly, I found Paul very helpful with any and all queries that I had, such as requesting more cutlery or cooking appliances and more. I couldn't rate this hotel higher, a beautiful place.
Very good Service provided by James at reception - Tks
Amazing hotel, superb staff. Spent 3 nights at the Pantages and wouldn’t recommend anywhere else. Conveniently located beside Dundas Square and Eaton Centre. Big bright rooms, decent gym, and a great breakfast bar. Special shoutout to Pella, Ghali, James and Shirley for their amazing hospitality. Will definitely be back.
Clean and close to attractions
Proximity to hospital
Price jump for soccer
From the moment we stepped into the lobby it felt nice,clean well kept up ,PAUL& JULIETTE provided top notch attention to all our needs as we were in town for operation for my wife and had trouble getting tech info copy's from our phones to there printer and than sent back to hospital via email coupled with the stress off impending operation they are to be commanded for being such an asset to the hotel
Perfect location, close to theatres, restaurants, the Eaton Centre. The reception staff were very friendly and helpful. Our room (King bed) was spacious, clean, quiet, and well appointed. The only small issue we had was inconsistent hot water, but other than that it was great! The diner next door (Fran’s) is very good for breakfast. We would definitely return.
We had a great stay during our recent visit to Pantages hotel. This was our second stay here, and we chose it again because we fully enjoyed our experience the first time. The hotel is in a central location, very close to the main shopping center, It has its own restaurant. There are many other dining options nearby. We liked having a laundry and a dryer machine in our room, which was very convenient during our stay. There was an unexpected issue with the hot water during our stay, and we had to take cold showers. But the hotel management was kind enough and offered a complimentary breakfast voucher to us. This was very nice of them. We enjoyed our breakfast, which was well prepared and nicely served. The room was clean, comfortable, and had its own charm. The staff were friendly and accommodating. They also had a storage room where we were able to keep our luggage since we arrived before check-in time. The hotel now works with Air Canada miles program and you are able to earn a few miles when staying at Pantages hotel. Overall, we had a very enjoyable experience and would definitely choose this hotel again on our next visit to Toronto. I highly recommend it to anyone visiting the city.
The location was great The room was spacious The bed was comfortable The Dining room and Bar was excellent The Staff was super
The TV was erratic and not functioning as well A Fire alarm went off several times
Had a great 2 night stay at this hotel. It was easy to check in. Room was clean and comfortable. It was a good size room and bed. Would stay again. Love the diner right next door.
this is our third time staying at the pantages and we love it here! the staff is always very friendly and accommodating! the location is great for all our vacation events! easton’s centre and the ttc to union centre etc. would highly recommend this hotel! shout out to james who checked us in!
Location is excellent!
NA
Great location for exploring downtown Toronto, 2 minutes walk to the nearest subway entrance. Theatre close by was a bonus. Reception and bar staff were very friendly and helpful throughout our stay. Food and drinks in the bar were good, not a huge menu but what was there was very good and presented well. Room was larger than expected and clean. Nice large comfortable bed.
The hotel is lovely. Great location. Nice roomy rooms. Super shower. Nice decor. Good food. But what this hotel gets absolutely spot-on is the personal touch. They knew my name. Knew it was my mum's bday. Often wished her a happy birthday even after check out when we came to fetch our bags. Made her feel like a million bucks. And that's worth everything. I will be back and I will tell everyone.
Very clean and comfortable hotel. Very quiet. Super friendly and helpful staff. Restaurant was delicious- we had breakfast and it was so good! Ideal location just steps away from Massey hall and eaton centre. Would definitely stay again!
Loved everything
The experience has been amazing the staff is amazing, we have had a great experience and the hotel was lovely, staff took time out to talk to us and looked after us while we stayed there and we have a great honeymoon, all staff are great but we have made a friends for life and thats James and paul😀
Just around the corner from Massey Hall and a nice walk to Scotiabank arena. Close to so much, I worked out of my room for 3 days, it was perfect. Staff were all lovely.
Amazing getaway in this beautiful hotel. Lovely rooms, friendly staff, overall wonderful experience. Special shout out to Pella at the front desk for being so awesome! Can't wait to see you again!
We had a wonderful stay at Pantages Hotel in Toronto. The location was perfect as it was close to great restaurants, shopping, and everything we wanted to explore downtown. The hotel itself was clean, comfortable, and stylish, with a relaxing atmosphere that made our visit feel special. The staff were friendly, welcoming, and helpful throughout our stay, which really added to the experience. Our room was spacious, well-kept, and very comfortable. We would happily stay here again and would recommend Pantages Hotel to anyone visiting Toronto.
We recently stayed at the Pantages Hotel in Toronto and thought it was excellent from start to finish. The hotel is in a fantastic downtown location, close to everything, and the room was absolutely top notch — modern, spotless, comfortable, and very quiet. A special mention has to go to James the concierge, who really made our stay even better. He was extremely welcoming from the moment we arrived, took the time to explain everything about the hotel, recommended some great places to eat, and even booked taxis for us when needed. When our flight was rescheduled to later in the day, James kindly arranged an extended checkout time for us, which took a lot of stress away. He also organised our taxi to the airport. Nothing was too much trouble for him, and his excellent customer service really stood out. We would definitely stay here again and highly recommend the Pantages Hotel to anyone visiting Toronto.
Great location close to Subway and shops. Staff were great would stay here again!
Well located, clean, wonderfully comfortable beds and linens but the icing on the cake was Pella. We were having a family reunion, three siblings and our spouses. Pella ensured our experience was precious, unforgettable, and truly perfect! She went way above and beyond. We would absolutely return!!! Paul the concierge was also extremely helpful. An excellent stay!
Our stay at Pantages Hotel was nothing short of exceptional — truly a five-star experience in every sense. From the moment we arrived, we felt genuinely welcomed. A special mention goes to James at the front desk, who was incredibly warm, kind, and attentive throughout our stay. His professionalism and friendliness set the tone for everything that followed. However, what made this stay unforgettable was the outstanding service provided by the manager, Paul. It is rare to encounter someone so dedicated, thoughtful, and genuinely invested in guests’ experience. Nothing was ever too much to ask. We stayed 9 out of our 14 nights here (as the hotel was otherwise fully booked), and Paul went above and beyond to arrange a room for us for our final night — something we truly appreciated. He also gave us fantastic recommendations and, quite simply, was one of the best people we have ever had the pleasure of meeting during our travels. The hotel itself is beautiful, comfortable, clean, modern and perfectly located, but it is the people who make it extraordinary. We would return without hesitation just to stay here again. Highly, highly recommended.
Our 10-night stay at the Pantages Hotel in Toronto was nothing short of extraordinary. From the very moment we arrived, we were welcomed with genuine warmth and made to feel incredibly special. From day one, the staff treated us like royalty, setting the tone for what would become the best hotel experience we’ve ever had. A special thank you goes to Paul and James, whose hospitality truly stood out. Their insider tips and “hidden gems” recommendations for restaurants and local spots made our trip unforgettable. We got to experience a side of Toronto we never would have discovered on our own. Every member of the staff was exceptionally friendly, attentive, and always eager to help. The location of the hotel is simply perfect. All the major attractions are within a 2-kilometer radius, making it easy to explore the city. Having the Eaton mall across the street was incredibly convenient, and both subway and streetcar lines were just a short walk away. The hotel itself was spotless, modern, and comfortable. Each evening, we were treated to breathtaking views that made coming back “home” feel extra special. Without a doubt, this was the best hotel experience we’ve ever had. We highly recommend it to anyone visiting Toronto. A perfect 6/5!
Sijainti erinomainen,suuri huone. Teevalikoima suppeea,vain vihreää teetä.HYvä siivous.
Suihkua vaikea käyttää,ei termostaattia mikä vaikeaa Euroopasta tullessa.
No tomamos desayuno en Restaurante. La ubicación es muy buena.
La calefacción y la cafetera dejaron de funcionar,pero repusieron una nueva cafetera que estaba impecable.
I recommend the James staff at the pantasies hotel as a friendly staff
Ubicación
Algunos implementos de cocina faltaban como sarten u olla.
Location and staff
The water pressure in the shower.
Great location for the theatres and downtown Toronto attractions.
Excellent experience at Pantages! The hotel is beautiful and well-maintained. Special thanks to Pella at the front desk for her exceptional hospitality and helpfulness upon our arrival. She set a wonderful tone for our entire trip. We will definitely be staying here again.
Good location
Fitness is very small.
It was close to where I needed to be for work.
Fire alarm several times in the night and unclear PA system and instructions.
Our family stayed at Pantages during the March break weekend for a family staycation and had the best time. Paul and Pella were very accommodating and super friendly and very easy to talk to. The rooms were spectacular. Beds were very comfortable and rooms were clean and beautiful. Thank you Pantages team!
Perfectly located with extra-kind staff!! Pella, James & Paul at the front desk!! And Cristina, Richard, Amir, David & Raymond at the restaurant!! (Yes!! I come here a lot!!;) Clean, spacious and modern rooms!! Nearby shops, restaurants and in the theatre district and Massey Hall!!
It was quiet and comfortable
There was nothing
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
7.2/10Mixed signals: several guests report issues (untucked sheets, hair in shower, general comments that cleanliness could be improved), though some reviews note the rooms as clean. Overall cleanliness below the hotel’s otherwise strong performance.
Service
9.6/10Consistently praised: multiple mentions of excellent, cordial and helpful staff (specific praise for a staff member, front desk assistance, reception kindness). Service is a clear strength.
Location
9.6/10Outstanding central location repeatedly highlighted (close to Eaton Centre, waterfront, CN Tower, malls and transit). Location is a major positive for most guests.
Room Quality
9/10Rooms frequently described as large, quiet and comfortable (some are apartment-style with kitchen and washer/dryer). Minor negatives include simplistic furniture and a less powerful shower for some guests.
Amenities
8.8/10Good in-room amenities noted (kitchen, washer/dryer). General hotel amenities appear solid; some operational/service gaps (no dedicated luggage unloading zone mentioned).
Value for Money
8/10Mixed: some guests felt the price was high or 'pricy', others said the room/apartment exceeded expectations and was good value for their stay. Overall slightly above average but varied.
Food and Beverage
7.4/10Several complaints about breakfast (poor box breakfasts, crowded/slow weekend buffet, cold items), though some praise the breakfast quality and weekday a la carte options. Food offering is a weaker area.
Overall Experience
9.2/10Overall very positive: many guests exceeded expectations due to location, spacious rooms and helpful staff despite some cleanliness and breakfast issues. Likely to recommend and rebook.
Steps from Toronto Eaton Centre and Yonge-Dundas Square, with a central downtown address that puts the city’s buzz at your doorstep.
Enjoy spacious, comfortable stays in non-smoking rooms with flat-screen TVs, coffee makers, and crisp air conditioning.
Stay productive with a 24-hour front desk, business center, and a modern fitness facility for workouts on the go.