Johannesburg Marriott Hotel Melrose Arch

No bath in the room

Central location and friendly staff

Hotel is busyand Lots of noise in foyer

For the first two days, and particularly at night, the heating system failed to function and blew cold air constantly. We were left freezing until technicians finally fixed it on their third visit. The only temporary remedy provided was a small bathroom heater, which was completely inadequate for a suite. Additionally, despite booking a suite, basic amenities and services were missing: * Upon our arrival, there was no welcome amenity in the suite living room (such as fruits, sweets, or a welcome drink/champagne), which is standard practice for this room category. * Bathrooms lacked essential items, including toothbrushes, soap, and facial cleansing sets. * Coffee capsules were not replenished automatically, forcing us to contact reception twice just to request them.

ubicacion y atencion del personal

Location and Room sizes and cleanliness

Good buffet

Service was terrible - we had a room for four and two bathrooms with almost no toiletry - despite two notifications, one in person one over phone reminder to front desk we never got any - similar issues over dinner getting warm milk did coffee took forever

Great safe location Beautiful hotel Fabulous staff

Nothing

Prachtig hotel, zeer verzorgd en super lekker eten.

Bedden zijn te klein voor 2 volwassen.

Decor and comfort

Nothing

The location is great, its right next to a shopping precinct.

Friendly, well trained and professional staff. Huge breakfast choices and excellent quality.

To start, we were given a complimentary upgrade to a super luxury executive suite. Comfortable beds which came in very handy after a 14 hour flight. The hotel restaurant was also very good where we enjoyed a very nice dinner. Also, super breakfast

Nothing

Le service est exceptionnel. Les équipements sont propres, beaux et de standing. Le petit déjeuner est extraordinaire.

Le prix des excursions et des transports.

Friendly staff. Great breakfast

Nothing really

The spacious apartment with all the facilities you need. Didn’t expect that from a hotel

No air fryer

We stayed in a one bedroom apartment for 12 nights and we were blown away by the consistently friendly, professional staff and exceptional housekeeping. Nothing is too much effort for the Marriott staff. Small touches like the grab & go barista coffee and croissants in the mornings at no charge. Super experience and we will be back.

Nothing

Organização, limpeza e atendimento

Nao tenho nada que não gostei, só ia sugerir o check ser 11, não as 10

Situato in un quartiere tranquillo, sublime la colazione come pure la struttura nel suo complesso.

The rooms and location also facilities

Only the attitude of the lady at reception I didn’t like as she wasn’t very helpful

Breakfast very rich Very good place Room very comfortable and clean

breakfast was excellent and had a large variety. Location was good. Neat clean rooms

Breakfast was amazing

Bathroom door did not close

Location Comfortable room Design of the hotel

Water pressure in the bathroom

Ótima localização, bom café da manhã e funcionários extremamente educados e solicitos.

Não ter água no quarto pros hóspedes

The cleanliness of the property and the caring and friendly staff.

Nothing

Breakfast was outstanding, and the restaurant staff were absolutely exceptional. A special shout-out to Lebohang, Kgaugelo, Arnold, Njabulo, Gugu, and Thembi for their warm hospitality and excellent service. I would also like to recognise Mthembu and Lawrence from the concierge team, who went above and beyond to make our stay memorable. Every one of them was a true rockstar and contributed to a fantastic experience. ⭐⭐⭐⭐⭐

Unfortunately, my experience with the reception staff was disappointing once again. Their attitude makes it feel as though guests are inconveniencing them rather than being welcomed and valued customers. Considering the amount we paid for the stay, as well as the event we hosted, I expected a higher level of professionalism, hospitality, and customer service at the front desk. Please address this issue, as this is the second time we have experienced the same problem. Consistency in customer service is important, and I hope the necessary improvements will be made to ensure a better experience for future guests.

Comfort, friendly staff and very tasty food

N/A

Is was amazing. The staff is very friendly is a real way. The breakfast is incredible. Never had a breakfast this good before. The beds where great as the temperature in the rooms. Great place for business meetings!

For me it wasnt a problem but if you have a room with a bath-shower it can be a risky step out.

The Hotel and staff are all exceptional. The rooms are beautiful, clean and modernly designed. The bathroom was stunning. The breakfast was the highlight, such an amazing selection to choose from and everything tasted amazing! It was my husband's 40th birthday and they decorated the bed with rose petals and had a slice of cake with champagne in room for him. Made his birthday weekend even more special. My kids loved the stay; they could swim in the pool as it was heated.

Nothing, the hotel is amazing. All staff were pleasant and friendly.

Everything was perfect. Room decor , size , amenities and most of all the excellent staff who have been trained to a standard I have never experienced before in a Johannesburg hotel.

Nothing really. Perhaps it should have its own spa which would be more convenient

Service, space, cleanliness

The hotel car I ordered was an hour late and then we had to walk a quarter of a mile to get to the car. I explained at check out I was willing to pay only 50% for this terrible service from a Marriot Hotel. You outsource this, but it's clear you are not outsourcing to a proper company. Marriot service I thought was meant to be five star which is why I chose you. Then I find after I had checked out and paid the agreed total of ZAR2,000, later I discovered that Marriot Hotels had deducted a further ZAR 8000 from my credit card. This is disgraceful behaviour. I am not staying a Marriot hotel again, and I expect this sum to be re-imbursed as soon as possible. ON MY STAY: The internet was a problem, I tried several times to connect and failed every time. The receptionist was going to send a technician to fix it, but it somehow fixed itself and it started working after around almost an hour. . There was no fridge, let alone there being no Mini-bar for cold refreshments. Yet there was designated space for one. The coffee cups were very attractive and of good quality - a pity the coffee machine did not work. I reported this but nobody came to repair or replace it. The lighting in the evening was so weak I could not make out the switches for the lights. I had to switch them all off at the master switch to get some sleep. I only discovered the switches in the morning when there was decent light that enabled me to see them. I ordered room service of French fries and a Corona beer. These were excellent ! That's about the only plus I can think of on my overnight stay. Jonathan Shaw Now a Former Marriot Hotel User

The ambience and the finishings.

We had an incident with one of the staff at breakfast which turned the whole experience sour. I just can’t get over it. It turned what could have been a great experience into a very sour experience.

The only thing this place has going for its self is the location and the design

The staff are rude and not very welcoming. The first time we booked it was awful and then we decided to try again but nothing has changed. It’s like we are disturbing the staff by checking in. Then I must double pay for breakfast and the hotel responds by apologising and asking if I have any further questions I can reach out?? Why must I ask for a refund if I was over charged??? Is it not normal practice to refund someone you over charged?? When I checkout, no one greets they just stick their handout for the cards check the computer and say thanks. Disgusting behaviour

Amazing rooms and location! Excellent breakfast

The food at archers wasn’t so great

Very clean and comfortable with all needed amenities. Staff are lovely. Fantastic breakfast!

Perfect location and excellent hotel

Nothing

Archer bar had very bad service - long wait time, unfriendly waitress and bad experience in general. Very disappointed.

Couldnt switch off the lower headboard lights in the room

Jammern auf hohem Niveau, aber es hat leider kein Spa

Facilities - pool and gym

Great location

I was really looked after here and appreciated the staff's help, like with laundry and booking taxis. Very nice room with a great shower. Good location with nice restaurants nearby.

N/a

Location, food, staff

Convenient, modern, great gym, amazing bfast selection.

Nothing

as stated well situated clean friendly great food

nothing

Everything

JE N'AI PAS SEJOURNE DANS CET HOTEL, LA RESERVATION 6481715926 A ETE ANNULEE MAIS J'AI ETE DEBITE DE 243,02 € JE DEMANDE LE REMBOURSEMENT DE CETTE SOMME.

1. The bathroom door did not close. 2. The shower drain was blocked causing the water to run out of the shower 3. There was a duvet inner under our sheet which made the bed very uncomfortable.

Location. It’s also a very nice property enjoy it a lot

N/A

Both were excellent.

Would have liked a convenience store on the property.

Everything, the hotel and facilities are stunning

The look and feel

The parking issue after 10pm

The location and the foyer

Breakfast

Morden look. Apartment was spacious and beautiful

Nothing