Novotel Palembang

Staff were great and friendly! Service was great too! The rooms were very spacious and the facilities really good.

Breakfast was not much, the rooms had a lot of mosquitos.

Swimming pool and the parking spaces . Great location.

Not really clean.

Big room and nice pool ..

Breakfast should have been better ..

I had a very good time staying with my family. The room was convenient. The food was good. The pool was awesome. The staff were nice. I would recommend staying here to anyone.

Prettiest novotel in Indonesia I've ever been

Clean and comfortable place... Staff all friendly

I hope you can put table chair at balcony that's all

Sauna opens at 4pm...

The floor dirty

Odalar çok büyük ve rahat, dekorasyon iyiydi. Mekan güzel.

El. Havlusu yoktu

I booked through the ALL app and specifically chose a Superior Room with a Premium King Bed, pretty clear about wanting a King Bed. When I checked in, they confirmed the room had a King Bed, too. But when I got to the room, I found out the bed was actually a Hollywood setup, meaning two twin beds pushed together as a King, with no duvet. I told the staff at the front desk about it, and they said I could request a real King Bed through the phone or email. Honestly, the app or website should be clearer about whether the bed is a King, Hollywood setup, or twin beds. It felt like a scam, and the staff's response was rude and unprofessional. As an ALL member, I’m not sure I’ll ever stay at Novotel again. With all due respect, the management really needs to train the staff better.

all good…this is most beautiful hotel for staycation, person, familys and business as well. Breakfast food , rooms, swimming pool, gym also recommended. all the staff front office, restaurant, entertainment division (swimming pool guys) is very good person

Room nice, spacious, clean, comfy; nice lounge bar; large pool; restaurants : good food & service by Chandra; strategic location; good landscape, lots of greenery; one of the best resort hotel in Palembang, for chill, short escape and recharge

Good Hotel and excellent service. The room very clean and the staff so friendly. The location near PTC Mall, easy access from Hotel to PTC Mall. The Bfast very nice and the taste is good, very various meal. So, if come to Palembang, don’t forget to stay in Novotel Palembang….

This place is wonderful with very nice views for refreshing and relaxing and service also good I had very nice experience with Resturant chef Mr FERMAN And FITRI They helped me very much about food specially Arabian and Asian cuisine also understand customer needs , Also you can order food anytime 24h it’s a good place for refresh and explore the beauty of Palembang city and traditional food صراحتا احببت هذا المكان خاصتا وأنا المعاملة هنا كانت في قمة الاهتمام والتقدير و حسن الضيافة احب ان أوجه شكري إلى كل العاملين في هذا الفندق الرائع واتمنى زيارته مجددا ❤️🇲🇦🇮🇩 تحياتي للأخت فيطري 👍

The room was dirty and the sheets were filthy

Everything

Air conditioning gave me a respiratory infection. Thats dangerous. Need to be cleaned.

The room is spacious, the bed and the pool. Love our room that has a pool view. Has a resort vibe

No bath tub. Extra charge to combine a twin bed/ day. The pool chlorine quite strong.

Change in the number of geust , etc The cooperation of the staff was good

It is very slow check-in out. The staff do not want to deal with it quickly.

Location

The breakfast, its so blahhhh

Facility

Check out process took more than 30 minutes because front office staff could not find credit card deposit slip and slow response to call duty manager to settle until I insisted to meet the manager, while I rushed for the ship schedule. After 1 hour the manager found the slip and void my deposit, appreciate the manager to settle but the staff needs to keep the paper properly

Great environment and nice garden setting. Pool was being renovated so it wasn't available, but it looked good

Was hoping to use the pool but it wasn't available

I was able to relax and forget about work. It was great

Satisfied

We enjoyed our stay!

Great place, nice vibes. Just not too well maintained

Amazing travel

Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full

The place is nice and spacious but kind of old

Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.

Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms.

Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang.

Not too bad for a business stay

Very pleasant hotel with attentive staff. Even when it is hot, the circular design means that you can walk around in the shade!

Stayed in this hotel twice and will stay again. Reception staff(guy) a bit stiff, no priority given despite being an Accor Plus member to check in early at 12pm, have to wait (excuse- room not ready). Follow up with another lady staff half hour later, then only ok to check in.

Room furniture not very well maintained. Hot water for shower was not working well.

Amazing hospitality by the staff who decorated our room since we were celebrating our anniversary there.

too far from main lobby

Cozy and quiet hotel which is good for relaxing and taking time off work. Surrounding area offers wide range of local delicacies just walking distance away. Highly recommended for business traveller.

spacious renovated rooms, a worn out bathroom furniture, free wifi, a better services needed (front desk at night, and room service)

Awful security. Two men with motorcycle robed us only 2 meter from hotel exit gate. No security guard or security camera outside the gate. No compensation from the hotel. We lost 3 cellphones, money, passport, credit cards, jewelries, 2 Ray Ban sunglasses, handbag & 2 wallets (Michael Kors & Balenciaga). Old hotel. Very expensive, unreasonable price for food & drinks. Bad service from Palembang city immigration when we tried to fixed our travelling document. Real nightmare. The only good thing is this hotel have a very pleasant staff & Palembang city police also very kind & helpful.

Booked for a double bed but was given 2 singles instead. Room not up to my expectations. No minibars as mentioned in the hotel descriptions and needless to say about having a microwave. We were only provided with coffee/tea and a kettle. Not worth for the price we had to pay.