The Alts Hotel

It is a good hotel, but they were unable to give me an invoice (which I would need to get a reimbursement from my company). I cannot recommend booking this hotel through Booking.com if you are on a business trip.

Value for money. Clean room efficient check in

Breakfast variety is limited

Staff is friendly.

A room cleaner who either stole or misplaced my bathing glove.

Staff so friendly. Excellent facilities.. A happy hotel

Cannot think of anything negativeA Happy

Contul de booking mi-a fiat spart iar hotelul nu si-a facut datoria si nu a verificat cardul oaspetilor si din aceasta cauza a trebuit sa platesc ptr ceva ce nu am folosit !

Money laundering

This is my second visit to this hotel, and I recently stayed there. Room #625 was assigned to me; however, the condition was unexpectedly worrisome. Hairs on the bed, a spot on the bed linen, and, even more troubling, hairs all throughout the floor. I directly called the reception, and they told me to send someone to check, and after making a second call, the reception lady offered me to move rooms. Long after, an HK staff came while bringing a new bedsheet with the intention to change the whole sheet, which I refused, and I showed him my findings. Eventually someone brought me a new key for #723, with the expectation that the room should be double-checked before I move in. Unfortunately, the condition was the same. My question: - Did your staff actually inspect the room prior to selling it to the guest? - Was the correct cleaning procedure carried out? - How can you guarantee the cleanliness of the room if it looks like that? - Or is it normal at your hotel? Feedback: Mineral water should be placed in a visible spot for guests to easily find. During checkout, there was not even a courtesy from the hotel; I can assume this is normal. A guest raising a concern is for the hotel to pay serious attention and quickly follow up.

Great experience…lovely staff and delicious food …got upgrade from Mr. Manager…Mr. Irawan…clean room, spacious, and modern style.

I was very happy with the location of the hotel, it was central yet quiet. I enjoyed the breakfast selection at the hotel as well. Staff were very helpful and attentive. My bed was comfortable and I slept well.

I had some issues with connecting on my device on my last night. It appeared that the password had changed but I had to go down to reception for assistance to find that out.

friendly staff and convenient location!

Many of the facilities are outdated and in clear need of repair or renovation, which significantly impacted the comfort and overall experience. The quality of amenities doesn’t match the 5 stars standard the hotel aims to promote. Parking was particularly frustrating, spaces were very limited and often marked as reserved, making it difficult to find a spot in hotel building area. The room layout also lacked thoughtful design and functionality. On top of that, cleanliness was noticeably below expectations, with several areas not properly maintained. While this hotel may have potential, it needs serious attention and upgrades. After giving it a second chance, I’ll be looking elsewhere for future visits!

Nice room. Clean.

None

Location was good

Since booked via booking .com , left over internal room was offered without any Veiw

Good

Gift shop more goods

I spent 2 nights here on business and i must say that everyrhing was excellent....... Lovely staff and a great location. Lovely bistro across the road dot miss this hotel if your going to palembang city........thank you thel alts palembang

The luxury hotel with best service............... Happy can stay at the alts hotel palembang................. Perfect food perfect service and clean..... Thanks the alts palembang hotel..................See u next stayy.........

I stay at April 15, 2024. This hotel is disaster. One person only to handle long queue customers check in. I hate to wait over 14.00 check in time. And no compensation. It’s totally unprofessional service and lack of readiness. This hotel does not know how run hotel business and deliver the best services. 5 ⭐️ but overall same like 3 ✨ I just put whole of my family in single room, to wait the key without estimation time. Overall is disaster and nightmare. The beat advice, JUST FIRED STUPID HOTEL MANAGER. He/She did not there all of the time during peak time.

Overall everythings is good, thank u for the fast responses and excellent service and all the receptionist are so friendly and always do a good hospitality and service and for the food are so great ,and for the room service had a fast responses and maybe i will back soon if i goes to South Sumatera againt

I really enjoyed my breakfast especially on my last day! My fav was chicken mushroom patties! Top notch! Hats off for the chef in charged that day! You made my day. Well done. Keep up the good work!

Staff was friendly, response time for requests was very quick. They carried my bags but didn't take them to the room. Food was good, pool and gym was clean,

- We booked non smoking and were given smoking, - There were cob webs in our room. -The room slippers were worn out. - I was turned away from breakfast due to full capacity, would be nice if two locations for breakfast were made available. - There's no information next to the phone about which numbers to dial. - Only one card is issued for two people and you use it in the lift. - There was an issue with the Netflix

very closed with all local food favorites

almost nothing - all perfect - really I am highly to recommended to come and stay here like in your home sweet home

The hotel staff habe made claims the credit card machines have issues and have taken my card and made numerous transactions. The hotel is dubious. Tourists should beware. My bank has been notified

Terrible breakfast arrangement time. All foods were not served properly.

The hotel was very clean and the beds and bedding were very comfortable. The staff was amazing from the front desk to the restaurant staff to the bellhops. A special thank you to Ayu and Fadly, they were so helpful.

Check-in was slow, hotel was hot, breakfast staff weren't attentive, but room is nice and cozy, so overall it was ok considering the low price.

previously not sure to book this hotel because previous review give bad experience due to construction at night. however during my stay there was no constructions works at night, so we had good sleep. I think the management give attention to guest suggestions. The only thing i don't like is the shower, sometimes it isn't warm.

Clean hotel, good staff but the hotel was renovating some areas, therefore spa, swimming pool and other amenities were closed

When I checked in, I found the hotel was very noisy caused the renovation activities, and I asked to the front desk official at what time the activity will be stopped in the evening, I got the answere...till night, so I called the support team of the Expedia about the matter, and ask for move to other hotel if the renovation activity could not end at 9-10 pm. I told the staff who was incharge, that I will ask for moving to other hotel IF the activity could not end at 9-10, and They agree to end the noisy activity at 9pm. I appreciate the hotel to end the noisy work at 9pm, and I cancel my intention to move to other hotel. Thank you for mutual understanding

Enjoyed my stay at the Grand Zuri. Check-in was efficient, staff were polite, room was very clean & comfortable, with a delicious buffet breakfast thrown in. A little far from the city central area. Not ideal for travelers who do not have their own transport

Wonderfully helpful staff

No sandal in room

menyenangkan

I was in Palembang to research my fathers time as a Japanese POW. This was not easy as no one rememberes anything about that time. As an English speaker it was very difficult to make people understand what I was trying to do. The hotel staff tried their best.

A very nice and new hotel. I believe it's around 2 years old. Service is nice and deserve a 4 stars.

Another great hotel & service in Palembang..

We were not able to sleep all due to itchiness. Not sure how often the bed sheets were changed (?). We did not have adequate toilet paper in the room. However the staff were helpful enough to supply us with more toilet papers.

Saat Check In, Kami memesan 2 kamar, namun lantai nya dipisah dengan alasan Full, setelah di mintakan dengan sedikit ngotot baru coba dicarikan.

綺麗なホテルでスタッフがとても感じよく対応が素早い。

The hotel is new with neighbour is many kopitiam and pempek. The breakfast with local food.

hotel nyaman, bersih, dingin, cuma closednya kurang cocok, tidak pakai jet shower,

Good location for some night time restaurants and bars. My floor was hot - don't know if corridor aircon was working, Thankfully room aircon was sufficient to cool bedroom down.