At Wind Chimes Boutique Hotel

Is very nice, clean, beautiful, very familiar as it is a family that runs it They were the kindest, we arrived really tired and they gave us a room update for us to have more space and rest and everything was just great Next to the beach, nice cheap places to eat around and close enough to the old town and the airport

I enjoyed this set up on the property and the pool and a quietness and the offers they had for food and businesses nearby.

Not having more time to spend there.

Está ubicado en un lugar seguro

La habitación no es como en la foto, el baño es sumamente pequeño, tanto que me daba miedo estar ahí

The location is really good the only issue is the WIFI. it’s really slow and I couldn’t connect whatsoever if I did connect it was for a good 2-3 minutes and it disconnected. They own 2 hotels blocks apart from each other and sometimes the owner leave this hotel to go manage the other hotel leaving it unsupervised. Me and another girl were locked outside of the hotel @2am for an hour because the owner was at the other hotel no one was there to buzz us in. ( you can’t walk in on your own someone at the desk must let you in) thankfully we were let in my other customers that were staying at the hotel but even then people come to Puerto Rico to party etc so imagine someone coming to the hotel hungover and being locked outside for over an hour especially as a woman is dangerous. Other than those 2 issues the hotel itself was okay. It has an old Spanish type of vibe to it but it is a 3 start hotel at the end of the day.

No like it

No hot water and not parking

Ya era mi segunda vez en el lugar,es un mini hotel hermoso.

Esta vez no tenia los artículos del tocador lo cual tuve q pedir además de las toallas y además la ducha,no drenaba el agua .

Everything has been perfect, location is fantastic, che room was beautiful, quiet and clean. But above all we appreciate the welcoming and the assistance of the staff: the girl in charge has been incredibly nice, sweet and ready to answer with a smile to every question we asked. Thanka for everything! Andrea and Salvatore

Mu gusta siempre q podemos venir llegamos 😉

Nice

Cerca de todo

El horario

Location . Nice little pool. Dog friendly.

No TV service for two days .

Si, es muy acogedor

Todo estuvo muy bien

The room was clean and sufficient for our needs.

You can see this was a really nice place at one time. The pool was not operational, and doesn't look like it had been for some time. The bar was never open and the surrounding area did not feel as safe as I would have liked.

Very cosy , friendly staff

The staff was very attentive and kind, the hotel was clean and orderly and the pool was well maintained. Would 100% stay here again!

There are definitely cracks in the windows i got bit up by mosquitos like crazy.

Me gusta mucho es genial

No tengo queja

This is a lovely little local property in Santurce, San Juan … two blocks from the beach with a sister hotel on the way, on the same street. We were able to book the 2-bdrm which is literally a mini-apt, full kitchen, fridge, private porch etc. Ricardo, Jhan and the entire staff are friendly, attentive and welcoming. The property is quiet, secure, conveniently located and very cozy … I would undoubtedly stay here again. :)

The only thing I could slightly complain about is the WiFi is a little unreliable. But given that I was on vacation honestly I didn’t really care. :P

Absolutely charming place. Loved this super cozy place.

Easy walk to the beach and to local restaurants. The pool and patios were very nice.

The room was quite small, and the bathroom was small and dated

Everything

Nothing

Nothing!! We did not even stayed there. We have being trying to talk to someone for a refunde or a fee. But not to pay the full reservation. It is more a hostel than a hotel. Not safe, not clean. In the photos they only show pictures of a “bar” a pool that is more a jacuzzi

The safety, the rooms did not even have a safe to protect the things with value. The conditions of the rooms were not good. It was a scam! One of the rooms didn’t have even windows.

Súper cómodo y amplio, con parking

The location was one block from the beach.

The service was not friendly or helpful, the rooms were bad, broken sinks, exterior door was like a flimsy closet door. Did not feel safe. The rooms were also very noisy.

Beautiful backyard and pool and location. Great neighborhood recs

Bedroom close to the road and Loud

The terrible noise, the fact that the windows could not be opened, the bathroom door that had holes in it towards the room, and all the noises and smells in the bathroom were perceived by everyone else in the room.

Nice pool. Friendly front desk staff.

No WiFi in room. Cold shower. No tv

Location, and pool was nice.

The room was not very clean, safe didn't work, and was in a strange location that made it so you couldn't reach it. The room was extremely small. When I booked it, it said the room was on the first floor and it wasn't.

Location was convenient and easy to get to the beach, restaurants and other amenities. Very small so not too crowded and loud. Staff were pleasant and helpful when managing luggage and getting in and out of the facility.

Not very accessible. Someone with mobility challenges this will not be appropriate. Room extremely small and did not feel very safe as a single woman being stuck in a room all the way in the back. Water pressure in the shower was not very strong.

La atención fue buena, porque tuvimos que reservar a las 12 de la noche y la persona vino a abrirnos. El resto del personal también nos atendió bien. El resto nada nos gustó

La habitación (pequeñísima), los WC (muy viejos, aunque mínimamente limpios). Lo peor fue la habitacion estaba en un bajo (sin posibilidad de abrir ventana, por el TREMENDO RUIDO DEL AIRE ACONDICIONADO DE LA VENTANA DE AL LADO A 1 METRO DE DISTANCIA. LA CAMA MUY MALA (sabanas....todo) NO DORMIMOS. SOLICITAMOS OTRA HABITACION, NO HABIA...FUE UNA NOCHE PERDIDA EN SAN JUAN. UNA LASTIMA. SIN Desayuno (solo en fin de semana)

I loved how cute and well kept it was

Nice location. Had good potential to be a nice place to stay if improvements are made.

Check in took much longer than it should have. Internet was terrible in our room and TV depended on it. Bed was hard.

No hot water no internet no Tv reception !

Good location

Didn’t stay at that property, they didn’t have my room and walked me to the sister property which was sold as an upgrade but in reality was not very nice.

Characterful

Bit tatty in places

Nice patio and pool

Water never got hot. Sanitation very noisy early morning.

Location and style

Room right next to bar kept us up late

La ubicación

La habitación mucho más pequeña de la indicado, La cama no era cómoda. El baño sucio y súper pequeño.

Excellent guest service in a gorgeous setting in the best area of San Juan. Comfortable bed. Near restaurants.

I liked everything.

Easy to get to

Pictures misleading. Run down hotel

War ok, es gab aber keine Frühstücksmöglichkeit, und keinen Raum um Koffer verwahren zu lassen

Per staffer walking into my room unannounced without knocking multiple times

Location

One of the male staff members opened my door without knocking on two separate occasions on two separate days. Then says oh I thought you needed laundry service when the card clearly says do not disturb hanging on the door. Perv for sure

The location was great and the staff was kind. The facilities were also charming.

Unfortunately it appeared the bed was not cleaned when we arrived. We had every reason and indication suggesting sheets were not replaced between guests. This made it impossible to want to sleep in the bed but it was very late when we got into bed and discovered this and we were extremely tired. There were also dirty towels left inside the closet on the floor that did not belong to us.

La atención fue extraordinaria. El cuarto fue entregado muy rápido. Fueron muy diligentes con la situación de no tener donde quedarnos y el precio fue excelente.

La camada estaba un poco dura en lo personal.

The prices are good

I booked reservations and got there at 2am.. door was LOCKED. They had a phone number and a doorbell that didn’t work. They told me to go to the sister property that was down the street and I called 10+ times and didn’t work. I think they should have someone on the property 24/7.. especially during busy weekends like this weekend!

La tranquilidad y hospitalidad del personal10/10👌

Irme tan pronto...🫣

The surrounding is beautiful an very safe

Everything was wonderful

The property was very clean and near everything . The staff were very helpful and friendly . Especially Otoniel . He made sure the rooms was clean and stocked with the things we needed. He also was a vey great photographer for me and my fiance while we were in the pool area.

No complaints . Everything was fine.

Location was excellent and surrounds pleasant, nice pool and sitting areas.

No luggage storage and refrigerators didn’t work. Bar was open.

WiFi not working in rooms. No safe. Location ok but a bit out from old town. Spacious room. Just needs a bit of TLC. No easy parking to find.

Nothing in particular, but needs a bit of care

The amazing care of details Charming facility Very caring and conscientious staff

Slight computer glitch on my second reservation

Nothing

Management was completely unwilling to accommodate modification to my reservation. Multiple emails and phone calls without any follow up.

La cama

La atención del recepcionista

Great place, quiet and cozy.

The only issue I had was the towels provided by the hotel where stained with what look like blood stains even the beach towel!!!! NASTY!!!!!

I have to askfor the bed to be redone everything else ok

My third time here!

Property accommodated my arrival time of 2am and was very welcoming. The room was very clean and the property grounds always remained quiet

PISCINA Y EL BARRIO TRANQUILO Y SEGURO

LA ATENCIÓN AL LLEGAR POR JUAN CARLOS. ESTABA LLOVIENDO Y NOS TUVO 10 MINUTOS FUERA, TIMBRABAMOS Y NO SE DIGNO A SALIR, HASTA QUE JOSE DE LOS SANTOS PASO POR CAUSALIDAD Y NOS ABRIO HACIA RECEPCIÓN. CONSIDERO A ESTE RECEPCIONISTA IMPRESENTABLE. POSTERIORMENTE EL ENCARGADO RICARDO SE DISCULPÓ Y SE APERSONO DE TODO. CALIFICO A RICARDO Y JOSE DE LOS SANTOS CON 10.

Loved the pool and the staff was super friendly.

Nos enamoramos del lugar. Ricardo fue muy hospitalario y servicial . Hubo servicio de valet parking en el restaurante contiguo (Nichë). SI PUEDEN COMER EN EL VAYAN, FUE TREMENDO. Además, el hotel tiene una piscina pequeña de agua caliente! El cuarto super limpio, con cama King y comodísima (cuarto 120). Súper accesible, por lo que fuimos a caminar a la playa y ver el amanecer. La experiencia en conjunto 10/10.

Todo fue excelente.

Really close to Calle Loiza which made it very walkable for food. Felt very safe and residential.

Amazing services ! The place is very convenient and closed to the beach which it was the best for us. I loved the area and how cozy the room and the property overall it was . Ricardo at the front desk was amazing ! Helpful and extremely kind .

Very nice hotel stay! Ricardo was very professional very attentive and helpful. 10/10 highly recommend

Ricardo the property manager from 3:00 to 11:00 was excellent. All the staff was pleasant. The pool was fantastic. The only thing I didn't like was the rooms need to be cleaned a little bit better and some of the rooms in a good paint job. This is the second year that I stayed here the first time I came down I stayed at the sister hotel. I definitely be coming back again. I found my spot.

Bueno solo le falta tener estacionamiento

No parking which was inconvenient but over all great place to stay

The staff was very friendly and diligent. The hotel’s location makes it perfect to walk around the neighborhood and just like 3 minutes away from the beach. I recommend it and would stay again

Muy amable personal. Todo limpio. Toallas, secador de pelo, dispensador de agua

Una casona muy antigua, ventanas no sellan (ruido y mosquitos), no hay ascensor.

Todo estuvo muy bien, pero tuve un contratiempo, en mi llegada alguien se habia servido cafe y alli mismo dejo el vaso. Creo que es irrespetuoso entrar 3n un cuarto privado.