Garner Hotel Preston Samlesbury by IHG

The room was spacious, there appeared to be some mould on the wall in the room but it was clean and the bed was comfortable.

Very friendly staff at check in who upgraded us but unfortunately this meant that when we checked out they couldn’t find us on the system so check out was delayed. Lovely room, comfy bed. Shame food isn’t served at weekends

Lovely staff. Comfortable room. Gym was satisfactory. Bar and restaurant were a nice atmosphere. Hotel was very warm with no air con.

The bed was itchy and very uncomfortable and it had a huge bulge in the centre. The shower took over 20minutes to warm up and the tiles were hanging off the wall. The jug of water in the gym had a layer of stagnant film across it and mould growing as it had been there so long. The menu options were limited as the majority of it was not available. The photos online are a lot better than the actual building.

I had stayed in this hotel last year, now under new management. The room was good, the food was good, the price was good, the staff very helpful & friendly, lots of space in the hotel. I did not make use of any facilities (I don't in any hotel). The place seemed to be rather empty and lacked atmosphere, hopefully that will come as the new team work the hotel up. I would stay here again.

Nice hotel with lots of parking and very friendly staff at reception. Gym was OK but no water and the lift was broken so bags had to be carried up to the second floor. Breakfast wasn't included either and the hotel is a little tired. OK for one night however.

The staff were really friendly and helpful.

A steady clean hotel away from the hustle of the city centre. The staff were super friendly, special mention to Kiran on the check in desk. The room was tight for space but as it was only a one night stay that was perfectly acceptable. The bed was really comfy. The only thing I would knock it for would be there was a lot of dust around the TV area. The gym area looked neat and tidy, I didn’t use them as I’d used a gym in the city prior to arrival. The restaurant area had a nice feel to it even though there were few guests. I ordered a steak burger with chips and a drink, came to approx £23 which was reasonable. Breakfast was everything you’d expect from a buffet style breakfast. A selection of hot and cold food and drinks including continental style. Overall a comfortable stay and I would stay again.

Clearly the hotel has been just taken over, and it felt like the new people weren't quite up to speed. A couple of times it took a while for staff to eppear when needed. The buffet breakfast on Saturday morning was very bad for this and a group of us had to wait quite a while for food to turn up. Sure: it's a busy time, but part of the job here is to anticipate and deal with demand. I also didn't get on with the mattress and struggled to sleep.

Was amazing stay arrived earlier then check in and

Hotel smelled of damp

Really nice hotel, we checked in early and Kiran sorted out finding us a room that was available so we didn't have to check in later on when we got back in. The bed was extremely comfortable and the breakfast was great with Claire making sure we were well looked after.

We stayed overnight to attend the Liverpool parade. The check in process was quick and easy. The bathroom could have been cleaner. It was a little dark in the room due to limited lighting. The bed was very comfortable. Parking is included so that was very convenient. We would stay again.

Really Clean , staff super helpful. Room comfortable and had lots of amenities. Only downsides was noise from other rooms waking us up early. We had breakfast on one day and found that by the time we had arrived the hot buffet section was lacking

Very good would definitely stay again

The staff were friendly and the bed was very comfortable-pillows wonderful

Top class

Opposite Morrison superstore & Garage

Easy to find as there are brown road signs directing you in . Parking was great right by the door, on a cool wet day , always a bonus . This is one friendly hotel , the staff are just lovely , always saying hello when you walk past and with a smile too . This is a clean fresh hotel , everything is brand new within , with some improvements to the exterior too ( always looked a bit agricultural when you drove past in the past ) . The food we had was excellent and bar service spot on too . The room was warm , comfortable and quiet ( unlike a couple of guests who let their door slam after midnight and then again at 645 too 🙄) . The only minor gripe is the price of the excellent food ( £16 for a margarita pizza and £22 for a curry with sides) and the bar prices were a little steep at £7.30 for a pint of Guinness. That said there is nothing nearby , so you are a captive audience to the said pricing structure . I didn’t let that spoil my stay as we were off to a wedding nearby , and there prices were much the same. A recommended hotel stay , and would return without question in the future .

Newly refurbished hotel. Clean. Quiet. Attentive service. Excellent place to stay. Super convenient for A59 and Preston. Ample, free parking.

We booked months in advance with Hotels.com When we arrived there was no booking details for us! So they created a booking - just a good job it wasn’t full otherwise what would we do? Then there was no heating on in the room, and the shower was cold! The bed was uncomfortable and then in the morning we arrived for breakfast in plenty of time but they were only taking orders and no buffet breakfast available! Sadly, pretty poor all round for a booking made well in advance!

Breakfast was poor for the price.

Nice and clean hotel, recently refurbished to a high standard

Hotel and staff were great evening menu for the restaurant not so good not a great deal of choice.

Convenient for M6. Comfortable rooms. Attentive staff. I’m not a fan of buffet breakfast arrangement, I find food tends to be tepid and tired .

Very good hotel. Staff are great and room was great, plenty of space and clean

Ok for an overnight stay

A poor experience due to room access not working. I went back and forth to reception at least 4 times and quite late but the entry key system had failed and so in the end I had to be let into my room with a physical master key and was left without a working card entry system. In the morning, the main hotel door was also not working! The got in duty said he would seek a discount for me and I believe some compensation on the rate that I paid would be a reasonable thing to do. So far, no contact or confirmation of any refund from the staff since my stay…

A very nice clean and refreshed hotel friendly staff rooms a good size and loved the shower a good choice of evening meals and nice breakfast to set you up for the day

Not enough bar and restaurant staff, only one barman serving 30 people, and he was running the food out as well. Needs more staff , one dedicated to running food and table service, and one bar person , as a bare minimum. Hotel has been done up nicely awaiting to be an IHG hotel.

Good stay, clean, friendly staff,

Ample free parking; friendly staff; poor room facilities. TV did not work even with remote replaced. Shower leaked through glass screen. Only one bath & hand towel left for 2 adults; bathroom basin did not drain well. Room very dark with poor lighting even with lamps. Need of repaint and decoration. Chef ill so restaurant closed. Only one night stay so didn’t pursue complaining.

Plenty of parking, pleasant reception, easy check in experience. Lift not working during our visit. Our room was clean, and had an iron, hairdryer and kettle. Unfortunately the only full length mirror was cracked from one side to the other and taped, one of the hand towels was really badly stained and the bottom of the bathroom door and architrave had peeling paint. Restaurant area was very plush and clean. Breakfast was buffet style with basic options, hash browns chewy from being kept warm, coffee lukewarm. We purchased coffee from the bar the previous afternoon and this was good, served by a friendly member of Staff. We had an enjoyable stay here and would recommend the Hotel.

Nice and easy stay with no fuss

Incredibly helpful staff, and a seamless stay at the hotel

The property has been tenovated extensively to a high standard

Nice accomodation and good breakfast

Quite a strong not too pleasant smell outside on some days.

We stayed here one night, Staff were helpful, there were one or two issues which could have been attended to in the room before we arrived e.g kettle leaked, curtain hanging off hooks, soap dispenser in the bathroom not working. Even though our stay was in August it was colder outside than expected for the time of year and was not particularly warm in the room and there was no heating at all in the room. Food was good but very limited menu. The lounge area and dining area were comfortable, the room was clean but felt there were one or two things which could have been dealt with before arrival.

It was a comfortable stay. The room was clean but some redecoration needed. The food in the restaurant was limited in the evening with no real healthy options and we waited a while though an apology was offered. The breakfast buffet had limited options unless a cooked breakfast was offered, and as we were eating at the start of the last hour of service some of the food options must have been there a while. All the staff were very friendly, helpful and polite. There were plenty of car park spaces. We would stay again if we needed to, and would recommend to others depending on requirements.

Modern if characterless hotel where everything is just nice, nothing outstanding. Dinner was order at the bar from a limited menu but food was good, service less so with only one guy doing everything. He was less-than-content and let it show. Room was cold but otherwise comfortable, with everything I needed for 1 night. In a word: adequate.

The lift wasn't working, we were on the top floor. Lots of stairs and much to carry from the car. The staff when we checked in helped to carry some of the gear to the room but the staff in the morning, despite being asked, didn't help until all but some jackets had been carried down the stairs. Really quite annoying and disappointing.

Hotel was clean and room comfortable, beer served in bar was awful, breakfast was just warm.

It was supposed to be a privilege room - no soap in dispenser by sink or in the shower. Lift out of order and coffee machine out of order. Gym is small but good equipment. Not sure that it felt value for money. 3 out of 5.

Staff very helpful

Booked a double … got two single beds pushed together … caused nothing but pain throughout the night for me and my partner … window was broken so couldn’t open it .. and the radiator was stuck on so it got hot

The hotel has seen better days and is ok. No sap in the shower, fittings a bit damaged and window that would not stay open. Needs some better care and attention.

Decent clean hotel with ample parking decent food etc good little gym . Ok value for money I think hotels are getting silly in general in the uk sorry . Wifi wasn’t as good as flips be in a 4 star hotel .

Good location near the main road. Clean and quiet.

Beds comfy, pillows terrible. We had a very dark room which made it difficult when getting ready. Bathroom took an extremely long time to de-mist, bathroom requires attention as a whole. Housekeeping entered the room prior to checkout time without much notice, awkward for both parties. Only stayed due to location as attended a wedding nearby. Wouldn’t return unfortunately

I had made an error in booking and the staff member, I can't remember her name, was really helpful. All the staff I encountered at breakfast and the front desk were really lovely and helpful. Rooms were very clean and the rain shower heads, made the early wake up so much easier.

Lovely staff and room clean. I got a good deal for a one night stay, but my room was at the back of the hotel on a corner against bushes and trees and got no sunlight. It was dark and cold, I had to turn the radiator on as it also felt damp. The restaurant was closed for a couple of nights, so no food available. The breakfast was OK, but if I stayed again I wouldn't bother, it wasnt worth the money. Overall if I got the same deal I would use again, it was better than one if the big chain Prem/Lodge places as the rooms were a better standard.

Hotel was lovely, clean and welcoming. Can be loud with other peoples tv’s at night and only serve continental breakfast at weekend - which is the same price as cooked breakfasts.

Booked at last minute due to booking at a previous venue was not honored . Pleasantly surprised with outcome.

Clean, comfortable and well- equipped with friendly staff.

We booked here as our Daughter was married at Salmesbury Hall ,there was an initial problem on arrival due to a problem with the water pump however Becky and the team could not do enough for us .Comfy beds

Nice comfortable hotel, clean and quiet. Plenty of car parking spaces. Ordered room service for dinner as was told there was a big party arriving for the restaurant. Only down fall from the stay was at 8.30am there was virtually no breakfast items left, except stale bread/pastries. Guess you better get up earlier if you want a full english!

Breakfast was not ready and poorly presented. Nobody on reception and had to leave my key and fill a piece of paper with the room number on it to say I have left. Good job I didn’t need An invoice. Felt very tired and a bit run down as a hotel

Friendly staff, good service and exceptionally clean. Two thumbs up 👍 👍

Really disappointed with this hotel. Terriblly thin walls, so could hear everything in the other rooms. I wouldn’t say this is a 4 star, as most premier inn’s are better (as a comparison, which I try to avoid).

Carpet iñ the room was dirty and clearly hadn't been vacuumed before or during my stay. Had a meal in restaurant first night and moved the unused cutlery and napkin to one side. Sat at same table following night and cutlery and napkin were still exactly as left previous night, along with small sauce spillage. Floor was not swept either. If this is the cleaning regime front of house I dread to think what the kitchen might be like. Place doesn't appear to have been updated in the last 20 years. Bathrooms are OK but some rooms need some good maintenance.

excellent

I paid for breakfast in advance and paid in full but only continental breakfast was available. When I questioned this the receptionist said they were reviewing the cost but I heard no more

Room was cold, light bulbs had blown, remote for the heating did not work. Had to pay a £25 pre authorisation fee even though I said I’d be paying for my food and meals and not booking them to my room. The £25 would then be credited back to my account 3 days after my departure!!!!!! I’m guessing it was the duty manager that I spoke to and was told “not my idea, it’s policy” she then went on to tell me that all hotels do this. Menu in the bar was different to the one in the room and had very little choice, ordered a burger with potato wedges but when my meal came it was with fries. I pointed out the error to be told “the menu is wrong and this is what it is now”. No apology. On the 2nd night the menu had changed again but even less choice. Ordered chicken with chunky chips & onion rings, it came with fries and no onion rings. I pointed this out and the food and beverage manager changed the fries for chunky chips but I was told they had run out of onion rings, I said that if the meal wasn’t complete then I shiver a reduction in the price only to be told very bluntly NO. Buffet style breakfast was like warm at best with little choice. Bar staff were good and help but the management are terrible and unhelpful. AVOID AT ALL COSTS - TERRIBLE MANAGEMENT AND CUSTOMER RELATIONS.

Excellent one night stay....no complaints whatsoever. Spacious room, comfy bed, excellent shower. Ate in the hotel with colleagues and we were all happy with the meal and service. Good breakfast to send us on our way.

The rooms were nice and included an iron and iron board. Breakfast was lovely but there was no fruit on offer. However, when i asked for some, it was brought out to me.

Very nice hotel with comfortable modern rooms and facilities. Highly recommended.

Stayed here a few times to break our journey up to Scotland would definitely recommend we will return.

Staff friendly and hotel rooms are spacious and comfortable

friendly staff, very helpful, good food (S&P chips are a must!) will use again, hopefully gym will be back open

The staff were very helpful. Rooms were very clean and comfortable. Food was very good. Our stay was very good.

The hotel in prime location for motorways etc, The staff where very good and helpful,

Staff were excellent, bedrooms are getting to the time when they need redecorating although this maybe happening, public areas have obviously been done recently.

Very nice staff. Clean and good value. Lovely breakfast

The staff were very helpful and polite. I had a personal issue and they were extremely empathetic and tolerant. Thank you.

The hotel is a 15 minute drive from the centre of preston.... the lobby is modern and clean and the reception staff friendly. Our room was a good size freshly painted and clean, free wifi a bonus. We were disappointed to find the restaurant and fitness suite closed when we arrived, we should have been informed before we got there as we planned on using these facilities and the main reason we chose the hotel. There was no milk with the coffee making facilities and sparsely stocked coffee/tea. The breakfast was delicious.... buffet style, hot and fresh and the restaurant is lovely and staff friendly and helpful. All in all we enjoyed our stay, value for money and booked again for Christmas time, hopefully all facilities will be open then.

could do with a refurb, looking tired, bottom of bathroom doors have been exposed to water and swelling up. A coat of paint and freshen up wouldn't go a miss

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Met friends from Chelmsford for a visit to meet more friends at Preston. The hotel was in a very central place to get to all the local amenities by a short taxi ride.

I have stayed here a few times. The staff are friendly and the hotel is clean and modern. The rooms are spacious and clean. Comfortable beds and big tv . The food is very good. Great value for money

Reception looked lovely and welcoming and staff were very approachable and friendly.

We booked the hotel for a quick overnight stay. £85 , inclusive of breakfast . Hotel has been refurbished, but done at very low cost, which is obvious. The outside looks ok at the front, but to the side, by the carpark it looks tired, and in need of updating or some tlc. Restaurant food was standard , not enough staff working -1 poor girl to do the bar, take orders, clear tables, and serve meals. Room was nice enough, standard double, clean, good shower, decent bed, but no plugs at either side of the bed to charge mobiles, which I've never come across before. Breakfast was help yourself, selection of cereals,lightly cooked fatty bacon, undercooked cheap sausage, tasteless scrambled egg, and had to go through numerous plates before finding a clean one, as did other residents. Reception staff friendly. Don't honestly think I'd stay here again regardless of the price.

Fully refurbished room, barhroom great and bed and bed linen very comfy. Buffet breakfast a bit poor but adequate. Worst point was the sewage smell when outside.

My room was not serviced on the second day. No air conditioning

Easy check in, rooms ok and plenty of space. Good free wifi. No problem parking. Gym a bit old and tired but a nice surprise

Overall a pleasant stay. Professional, friendly staff and the room was very clean. The only negative was that the tea cups/mugs were not cleaned or swapped so had to wash them ourselves. Overall would stay again.

Lots of parking space

1. Carpets were stained 2. Shower room ceiling had mould and water marks/leaks stains from above floors, which was disgusting and 3. Lifts throughout the hotel were broken/not working and they then gave me a room on 3rd floor even though I had limited mobility/ a bad leg! Absolutely no consideration for people with limited mobility! Not impressed.

A good standard of hotel. Good breakfast and service.

Affordable hotel to stay at and room is a good size. The only issue was that it was near a sewage plant so there was a bad smell in the early morning that comes into the room... Besides that though, was a nice location and food was great.

A few issues - I wouldn’t stay here again or recommend it . Safe broken, No shower gel, dead bugs on window seal, Room to hot as couldn’t open window due to smell of sewage it was just vile. Crockery at breakfast dirty and breakfast was just passable. Complained but staff didn’t seem to care or know what any one was doing.

All staff very nice ,good spacious rooms .

It was a solo fishing trip. The hotel was fine for that and a full breakfast was useful to set me up for the day. The only downside I would say was that both times I have stayed here I noticed that the bar can be unattended for long periods and the bell to alert the bar staff doesn't work. Other than that the hotel is perfectly acceptable with comfy beds.

I wouldn’t say this hotel was a 4 star. Room wasn’t cleaned to a high standard, hairs in bed, carpet wasn’t hoovered enough, dirty mugs. Room was too hot and the window didn’t open enough to let any air in. Cleaner knocked just after 9am for room service this is way to early as we were both still sleeping. Checking in and out we waited at least 10 minutes before someone came to the desk. Overall didn’t enjoy the stay and wasn’t value for money.

Very nice staff helpful

Very comfortable accommodation, with attentive and professional staff. Good breakfast too!

The fire doors were off the hinges in a hallway; the quality and the choice of breakfast was very low: coffee was dirty hot water, apart from the sausages the food was tasteless. Even though there were only 10 guests we had to wait for new plates and food.

Good, though limited food available and the WIFI not working in the bedroom

Booked 2 rooms for 1 night for a relative and myself. Some staff were polite but the lady who received us on the first night may have been quite burnt out and was missing any basic manners - it's never a good look if your staff are incapable of being at least as polite as your customers. I found it hard to tolerate how the key cards used to enter the 2 rooms could fail for a total of 5 times over the duration of an overnight stay. Every time it failed you are expected to return to the reception to get it reset, eventually this felt like some bizarre walking exercise that the hotel like to impose on guests. It also comes across as an on-going issue as staff seems to have gotten used to it. Room was generally clean-ish. Sheets were clean, no stains, but the showerheads had obvious build-up of scales and do not appear to have been cleaned in a long time. Soundproofing is poor, conversations and noise from the TV (even in low volume) from next door only gets slightly dulled, so if you have to stay here, bring ear plugs. Breakfast is nothing to write home about. Will fill your stomach. There's on-site parking for free, but as the hotel would warn you, spaces are limited.

The property was ideal for our stopover when travelling from the South Coast back to Scotland. We liked the convenience of being near the motorway, and having a decent place to eat and rest. Friendly helpful staff. Full marks.