Riu Palace Las Americas - All Inclusive - Adults Only

Hotel incrível!!!

Todo me pareció fenomenal

Todo me gustó

Habitaciones muy amplia y muy limpias

Todo perfecto

Our stay was nothing short of spectacular—truly a 1,000,000/10 experience! Everything was exceptional: the food was absolutely delicious, the hotel was spotless, and every detail exceeded our expectations. We honestly wish we could have stayed longer. A huge congratulations to the entire staff for providing such outstanding service. Everyone was incredibly kind, professional, and welcoming. The excursions were amazing, everything was perfectly organized, and the customer service was simply outstanding. I genuinely don’t have a single complaint about our stay. I will recommend this hotel with my eyes closed to anyone looking for an unforgettable vacation. This was my first time visiting Mexico, and I completely fell in love with it. The entire experience was beyond amazing, and I can’t wait to come back. I’ll definitely be returning very soon!

La comida

La playa tenía sargazo

The staff was very attentive to our needs and made sure we had everything we needed.

Not enough bathroom near the pool area, especially near the smaller pool.

Todo

S

The hotel location is quite close to the CUN airport. I love all foods and facilities in the hotel.

Everything was exceptional. Good food and good service. Great pools and facilities. During the booking process I enquired about their selection of whiskies and was not overly excited about the lack of Irish whiskey options such as Jameson. After a brief interaction with the hotel they arranged for the preferred whiskey to be available for my stay. Exceptional!

I found that some waiters at the restaurants try to rush the orders forcing you to order starter main everything within 5 minutes of sitting down. I am not going to Cancun to have a McDonalds fast food experience. The supervisor managed the issue well though.

The property was just spectacular

I didn’t like the king size beds that were two full-size beds put together

My family had a fabulous time. We’re coming back in a month.

El personal y su amabilidad.

La playa del hotel.

Pequeno almoço excelente. A disponibilidade e simpatia de todo o staff. A oferta de restauração também é diversificada e de qualidade.

Desejável algumas melhorias nos corredores de acesso aos quartos nos quais é perceptível um odor a humidade. A alcatifa não ajuda.

The Art deco bar

The location. was perfect. The staff was very professional and on point. Whenever you needed something. The staff always goes above and beyond to make it happen. It could be helping book an excursions or just something as small as bringing an extra bottle of water to your room. Always service with a smile. Great place to vacation. Great job Riu. See you next year.

The beach was over run with seaweed and watching the workers continuously try to pick it up by hand was heart felt. Maybe in the future Riu can invest in a heavy pice of machinery to combat the process. Never enjoyed the beach while at the Riu. But had an awesome time still. Thanks Riu..

We did a tui multi trip part of our honeymoon. 3 days in cozumel and 11 nights at rui palace The lobby is beautiful and does give you the wow factor Currently 3 days in and it very much an eye opener. I would 100% do your research, they say it classed as luxury but I really don't think it is. We avoided rui cancun next door as this was 'Party' but this hotel as more party vibes! Not sure if it do with people visiting, but I would definitely not be coming back here! The rooms definitely need updating Eating breakfast outside is a problem due to the birds. Avoid eating at the black and white restaurant the steak is very chewy, no seasoning and they expect you to share small chips between two!

I called before booking and I was told that Any Rui Palace can go to the other hotels and use the amenities. No timeframe, no rules. 1. You can go to the other hotels but only until 5:00 pm. 2. Make sure you take a towel from the las americas hotel because the other hotels will NOT give you a towel. 3. Las Americas is an older hotel. 4. You have to check out to make sure you hand in the towel cards. Food: buffet is buffet. Breakfast is good. The Japanese restaurant is good. Make sure you check when the restaurants are closed.

Some staff was nice. Lady at check in was very very rude.

We waited till 430 and only 1 room was ready 2nd room we did not get till after 5. Room 303 no ac refrigerator was warm no power I. Bathroom blow dryer didn't work toilet plug everyday.chair on balcony was broke the sliding door was broke. Every time we called about toilet we where told 20 minutes and 2 hours later they showed up. My reservation said 2 bedroom Jr suite with 2 king beds and pull out couch get there gave us 2 rooms so our group had to split up. No pull out couch so 3 of us slept in one bed.

Super clean and the staff were very attentive

More variety of cocktails

I am completely agreeing with review by Rondell_13. Location, staff, food, general hotel areas brilliant, however, the rooms are very very tired and are in immediate need of refurbishment. The rooms are a great size but fixtures, fittings and furniture needs replacing. The balcony furniture is faded and worn out. The worst part of the room was the shower area. I think the only thing holding the shower roof up is the multiple layers of paint that have been used to hide the mould etc !!! Riu parties great, pool area nice but my partner and I stayed around the main pool as the other party pool was too noisy and busy. Travelled 4th to 18th May, had a great time but would I return? Only if the hotel is refurbished.

Hotel excelente, um saguão magnífico, quartos espaçosos e pessoal profissional para deixar nós a vontade com tudo em ordem.

Uma pena o mar não estar limpo, por conta do sargaço. Mas não afetou nossa estada, pois as piscinas de dia e as atividades norte nas compensaram demais.

Espaçosos e muito limpa

Praia é muito boa, hotel bom, espaçoso.

Buffet poderia melhorar. Funcionarios deveriam ter um treinamento melhor. Organizacao dos restaurantes a la carte. Meu pai sofreu um acidente e o hotel estava mais preocupado que eu assinasse um documento isentando o hotel de culpa do que com meu pai deitado com a cabeça sangrando.

Tried several Rui hotels within the cancun area and this has got to be the best! Perfect for couples! Food was amazing, beaches absolutely beautiful, the hotel is amazing and the rooms are just gorgeous. Lots of different restaurants to choose from and loads of drinks to pick and the staff work especially hard to make your stay perfect. We had an awesome time whether relaxing or joining in with the staff who work hard throughout the day to keep you occupied. Definitely coming here again…. If you want a relaxing holiday with no kids screaming and jumping about all day then this is for you! The loudly Rui hotels are nearby if you are in to a party atmosphere.

To begin with we download Riu app before we left and checked in before we got to hotel which was handy saved time check-in at hotel was fast quick payement for environment tax showed passports and were ready mimosa in hand from lovely lady giving them out at reception,to start our holiday our bags were taken and brought up to our room we had 706 nice room but sea view which was nice from right side but left had generators which were very noisy, I tried my luck at reception asking if we could change room to my surprise they said yes one would be avaliable if we could wait two days then change as we were staying for 11 nights was no issue, We were moved effortlessly to our new room with stunning views of lagoon and sea as promised 2 days later, Hotel is spotlessly clean staff were cleaning constantly also maintenance was very good all round the hotel, although painting of outside on balconys was a pain as couldnt sit out long in morning as they began work very early aound 8 ish or before but letter informing us said 9 am till 5 pm. it's not a huge hotel but its adequate, Easy to find your way around, The staff work exceptionally hard are very helpful friendly and at hand constantly whether your at beach pool bar just sitting around hotel they are at you service for drinks, Food is of good quality where there's so much choice in buffet restaurant, After eating at all the specialty restaurants which we loved we were surprised by how good the food in there was , but we enjoyed the restaurants steak house was ok everyone was trying to get in you have to go here early as its popular but to be honest it wasn't that great was ok my sirloin although big was very fatty, Mexican i enjoyed Japanese i paticularly liked food was delicious krystal was our least favourite but we loved the Italian the most, went there twice food and service was excellent there's several pools doted around quiet one, main large one which is also quiet, and a party one where there's lots going on, beach is beautiful 😍 stunning clear water there's a little section to the right padding bit which is picturesque, not a lot of entertainment in the evening we saw a few shows which were good the Riu parties were great well there's 4, 2 of which are in afternoon and 2 evening we went to the white party at Riu caribe was great really enjoyed it , To summarise we had a amazing holiday booked excursions with on site company good very reliable i would recommend great guys, We enjoyed all aspects We would love to come back and would highly recommend Riu Palace Las Americas.

La ubicación es perfecta, el tema de Riu parties siempre es diferente, el que quiere sólo pasar de fiesta, es una muy buena opción.

Algunas cosas en el buffet podrían presentarse mejor, por ejemplo, las frutas, en un momento están todo mal cortadas, los huevos revueltos, llenos de líquido. Pero en si la calidad de la comida es muy buena.

Breakfast was amazing. The selection of food at the buffet surpassed my expectations. ISAI made the meal extra special with his kindness and friendliness.

The rooms are terribly sound proofed. Could hear regular conversations quite clearly...then door closing was horrendous...then maids talking loudly in hallways. Very disappointing. Allowing beds and chairs by main pool to be saved by 6 am! Ridiculous

We stayed at the Riu Las Americas in Cancun from May 9–16, and while there were definitely positives to the trip, this was also the vacation that made me seriously reconsider whether we will continue staying with the RIU brand moving forward. First, credit where it’s due: the staff at this resort were excellent. Friendly, hardworking, and consistently pleasant throughout the property. The food was also very good overall, especially for an all-inclusive, and we appreciated that there were options available at many of the restaurants and buffets for most dietary requirements. One highlight we absolutely recommend is the jet skiing through Scuba Caribe, located directly onsite. The staff were professional, safety-conscious, and made the experience feel very comfortable and organized. The pricing was also surprisingly reasonable and completely worth it. The resort itself has two main pool areas. One was quieter and more relaxed, mostly attracting older guests. The second pool featured the swim-up bar, which in theory should have been a fun social atmosphere. Unfortunately, it became almost unbearable because of the nonstop entertainment noise. Every day around 10am, the entertainment staff would start blasting microphones with games, yelling, commentary, and constant chatter that carried on for most of the day. A few activities throughout the day are understandable, but this was relentless. The entire atmosphere felt more like a childish spring break party than an adults-only upper-tier resort. RIU really needs to understand that many guests — especially at an adults-only property — come for relaxation, conversation, and a peaceful getaway, not nonstop forced entertainment, which felt very cheesy 80s inspired. And to be clear, I’m 49 years old — not some grumpy senior complaining about music. Even then, it became incredibly irritating after a while. Most guests around us appeared visibly annoyed as well. Quiet background music and a calmer atmosphere would have gone a long way. Ironically, we often escaped to the beach just to get away from the noise at the pool. During the first few days of our stay, there was a heavy amount of sargassum along the shoreline, but thankfully it mostly cleared out later in the week, leaving the beach swimmable again, although still somewhat murky. We were genuinely grateful for that because it became the only peaceful place to enjoy the water. The biggest disappointment, however, was the condition of the rooms. While the grounds and public areas are maintained reasonably well, the rooms themselves are badly in need of renovations and updating. Mine was worn, stained, and poorly maintained. Housekeeping was inconsistent, the toilet was stained, the iron was broken, the WiFi router was missing entirely from the room, and the shower plumbing looked patched together with exposed pipes literally held up by zip ties. For a resort marketed as a premium adults-only experience, this simply does not meet expectations. The nightly entertainment also felt very dated and repetitive — the same recycled resort-show formula you see everywhere: Michael Jackson tribute shows, ABBA nights, and other tired routines that haven’t evolved in years. After dinner, the only real option was the piano bar. While nice enough, it was extremely subdued and lacked any real atmosphere or nightlife energy. It would have been great to have an outdoor evening lounge or social bar where guests could mingle and enjoy the evening without sitting through another predictable stage show. This was my 10th trip to Mexico, and most of those vacations have been spent at various RIUs across Cancun, Puerto Vallarta, and Cabo. We’ve continued choosing the RIU Palace and adults-only properties because we expected a slightly more elevated, relaxing experience. Unfortunately, this trip felt like a wake-up call that the brand may be relying too heavily on customer loyalty instead of evolving with what travelers actually want today. If RIU wants returning guests to continue choosing their resorts, they need to modernize the experience. Not everyone wants nonstop poolside yelling and outdated entertainment programs. Many travelers save and wait long periods for a relaxing vacation experience, especially at adults-only higher-tier resorts. The staff are clearly doing their best, but management seriously needs to rethink the overall guest experience, tone down the constant noise, and invest in meaningful room renovations if they want long-time customers to keep coming back.

Tudo: comida, conforto, bebida

O ar condicionado do quarto não estava gelando bem

La qualità dei servizi

La grandezza

Quarto ótimo! Cama grande, chuveiro super forte e quentinho. Serviço de quarto e Excelente. Só precisa ficar espertos, pq eles entram sem avisar. Me pegaram duas vezes lá dentro. Quarto 80% escuro. Não ouço barulho da rua. Comidas ótimas. Eu fiquei com medo pq falaram que não era muito bom. Amei o café da manhã. Tinha muita variedade de frutas, sucos, proteínas. Amei. Garçons super simpáticos. Bebidas boas.

Não tem chuveirinho no banheiro ( ducha higiênica) e o ralo entupia as vezes. Piscina do meio com bastante sujeira de protetor e maquiagem.

Hi everyone, I just got back from my vacation, and before I start, please remember this is only my personal opinion and experience. I’ve traveled to many countries and stayed at many resorts over the years — usually 2 to 3 vacations a year. I’m not claiming to be an expert, but I’ve experienced everything from 5-star luxury resorts to smaller 2-star resorts and everything in between. I’ve traveled to the Dominican Republic, Cuba, Aruba, Mexico, Florida, the Bahamas, Italy, Portugal, and more, so I feel I have a pretty good understanding of what to expect when traveling. With that being said, here is my honest review of this resort: The hotel was clean, and the staff were constantly cleaning and working hard. However, the resort is very dated and definitely needs modernization. Some areas honestly feel like they’re stuck in the 1950s. The food was good, but for the amount of money being charged, it should have been better. I’m not expecting lobster every night, but this did not feel like a true 4.5-star resort experience. In my opinion, it’s more of a 3.5 to 4-star resort. One thing I did like was the first-come, first-served system for the restaurants. The towel game was absolutely ridiculous. Nobody should have to wake up at 4 a.m. just to reserve a chair. When this was brought to management’s attention, nothing was done. And for anyone saying there were always chairs available at 8 a.m. — not during the week I was there. The entertainment was probably the biggest disappointment. They have a beautiful large lobby that could easily be used for local singers, bands, or Mexican music where couples could dance, relax, and enjoy drinks. The piano bar was nice, but it was basically the same thing every night. Unless you wanted to leave the resort and take a shuttle to go clubbing, the resort felt very quiet and almost dead at night. The ABBA show was probably the only show we truly enjoyed. I’ve stayed at less expensive resorts with far better entertainment and atmosphere. The beach itself was nice and the seaweed situation is not the resort’s fault. The staff worked very hard cleaning it every day. My only complaint is that the beach is small and you really can’t walk very far, so you feel somewhat trapped within the resort area. The rooms were nice but outdated. In my opinion, nobody should be given a room without a balcony, regardless of where it’s located in the resort. The 8th floor rooms especially should probably not even be used. My in-laws stayed on the 6th floor, and while the room was decent, it was still dated. The staff overall were great — friendly, hardworking, and helpful. Special mention to the girls at the coffee bar who were amazing every day. Reception was frustrating at times. We were a family of 7 with 3 rooms, and we made multiple requests before arriving asking to be kept reasonably close together. I wasn’t expecting rooms side by side, but putting us on opposite sides of the resort and on different floors made no sense. We had to argue just to stay somewhat close to our kids, and they still wouldn’t move my in-laws closer. The pool areas were clean, but the party pool honestly felt more like a giant hot tub. Watching people sit in there all day without leaving made you question how clean it really was. Overall, in my opinion, this is a 3.5 to 4-star resort and not worth the price we paid. I know some people may disagree, and that’s okay — this is simply my personal opinion and experience. For the same money, I’ve stayed at Bahia Principe resorts and Hyatts, and I’ve already booked Bahia again for November. One last thing — if you’ve ever stayed at an Excellence Resort, you know how amazing they can be. This resort actually has the potential to be just as good, maybe even better because of its beautiful location. But they need to make major changes. If they ever modernize and improve the entertainment and overall experience, I would definitely reconsider returning. Again, this is only my personal opinion, but I wanted to share an honest review for anyone considering booking here.

I have spent weeks and weeks trying to sort out all the problems that we had with these people. There is no customer satisfaction. This is not a five star hotel. This is a three star hotel. Their customer service is absolutely horrific and hopes that you will just give up after trying for months.

Food was great. Service excellent. Entertainment team especially good.

Stench of drains in the bathroom

BEWARE! If you book your room and flight on Riu.com it will direct you to a page also labeled Riu giving you the feeling you are booking all through Riu. This is false. It directs you to a "white label" page with all of the Riu information, but it is Expedia. No where does it say Expedia. This is an arrangement Riu has with expedia to boost customer confidence in the purchase because it looks like it is all Riu. .The reason you should beware is, you do not get all of the Riu privileges like free airport transport that you would get if you book your hotel only, through Riu. When partnering with hotel customer service and management, I hade them pull up the website and a customer service rep said "it looks like a scam", and the supervisor Irving admitted it was misleading. They did nothing to rectify transportation to the airport.

Restaurantes não precisam de reserva, opções de bebidas e disponibilidade

Falta entretenimento se passar o dia todo no hotel

We go to Cancun 3-5 times a year as a couple and family . We have been going for 14 years together We have stayed at all the luxury hotels in town . Pros Riu balances luxury with no charges on cabana’s /umbrellas/ lounge access -nice touch .Most others charge for these amenities ! No extras ! Swim up bar Very important ! Love the atmosphere . Tip the bartenders the minute you get in the water . 10-20$ gets you served first all day No reservations for restaurants Krystal is a 3-4 star solid restaurant . We ate at the Buffett every other time and there was plenty of food choices and you will not be hurting for choices Pool Clean /Attractive /High end -fun Rooms that have clinches and jr suites are great Close to shopping /oxxo/ easy access to missing items Riu parties for any Riu guests -new this year to us and fun /safe ! Cons Beds are hard . Be prepared for some soreness ! Fans above you in bed creak and can be annoying - but to have fans is a must Overall a very pleasant experience balancing high med with no charges for cabanas /extras/24 food lounges

Cama confortável.

Quarto sem sacada. Sem espaço para secar roupas.

Service was goed Staf was vriendelijk

Enige nadeel was dat ik aan de buitenkant mijn kamer had. En daar in de nacht buiten redelijk wat geluid is van de installaties

This is our 5th stay at a RIU Palace. We had paid for a sea view suite. Finally had two available on the 1st and 4th floor. I requested 4th. For a suite, I was very disappointed! It was a jr suite with half a room attached and not even a good sea view. We never spent any time in the half room. Pools were nice and food was usual RIU quality but service is down from our previous stays. This appears to be an older RIU and the water filtration system isn't good. Thank goodness they provided plenty of bottled water. I wouldn't drink anything our of the faucets which I've never had a problem with in Cancun. It smelled!! I probably wouldn't stay here again but, the other couple we traveled with and my wife really liked it, mostly because of the calmer water.

My wife and I recently stayed at the Riu Palace Las Americas for our anniversary, and we had a wonderful experience overall. Check-in was welcoming, friendly, and very simple. We decided to pay for an upgrade to a sea view room, and it was absolutely worth it — the view was fantastic. I know some people describe the rooms as dated, but personally I found them very clean, well-equipped, and full of charm. One small observation would be that the shower could probably be maintained a little better, although it worked perfectly adequately throughout our stay. The bed was quite firm, which I know will suit many guests, although it was slightly too hard for my personal preference. The fridge in the room was kept well stocked throughout the holiday, which was a nice touch. The lobby area is stunning, with plenty of seating available. One thing we did notice was that some guests seemed happy to walk straight through the lobby after leaving the pool, which understandably made the floors slippery at times. This certainly isn’t the hotel’s fault — people just need to be a little more considerate. The staff were constantly cleaning and mopping the floors, which was appreciated. The buffet food was excellent with plenty of choice and everything cooked well. The speciality restaurants naturally have a more limited menu, but that’s to be expected. Out of those, I think the steakhouse was our favourite. We did tip generously during our stay, but that was entirely our choice and never felt expected. Every member of staff we encountered was friendly, hardworking, and wonderful. To sum up, this hotel is definitely worth visiting. We had a fantastic stay and, if we return to Cancún, we would happily stay here again.

Best location ever. There’s never sargassum there.

Maybe the buffet. Is not amazing, just okay. I am a foodie.

For us, this resort just checks every box. If you’re looking for a hassle-free all-inclusive resort, this is it. Excellent location on the north side, with smooth ocean, beautiful turquoise water, and no seaweed. Delicious food and drinks the whole time without exception, and no reservations needed at the restaurants. We ate between 6-7:30 each night, never had to wait, just walked right in (but we were told to get to the steakhouse at 6 because they fill up and stop taking names earlier than the other restaurants). Ease in finding pool or beach chairs. But the service and friendliness of the staff stands out above everything else. I wish I could name every member of the staff that contributed to this being an outstanding trip. I watched Jimmy the pool bartender happily take great care of everybody day after day. Isai at the lunch buffet would not let me run low on Dos Equis or Tajin. Finally, on our last night at the resort, we ate at Krystal and lucked out and had Hanniel and Isias as our servers. A delicious meal made even better by their attentive, gracious service. Thank you, Riu staff.

Stayed at the Palace for 7 days, celebrating my milestone birthday with 10 of my family/friends. I could have not asked for a better birthday trip (well, maybe better dinners?). Weather was fantastic. Beach was gorgeous. This is my third trip to RPLA and the staff was the best part of the experience, again! Big thanks to Marlene (breakfast buffet server who kept our coffee and mimosas full), Eder (dinner server ready to offer wine options), Juan and William (the hardest working beach waiters!!), Samantha and Miguel (pool aerobics classes were fun, fun, fun), and Mary (piano bar server who took great care of us night after night, keeping cocktails and popcorn bowls full). These people work tirelessly to make our vacations easy, relaxing, and fun. It must be difficult to show up with smiles for those 12 hour days, but they do it. I wish they had breakfast buffet all day. It's the best food, hands down. Unfortunately, specialty restaurants for dinner were hit or miss. We had some delicious dishes and some inedible pieces of shoe leather, masquerading as steaks. ;-) But the buffet always had something to fill our bellies - don't miss out on the ice cream. Entertainment team works all day to keep the fun going. Only made it to about half of the evening shows thanks to long days in the sun with fruity drinks. ;-) But the silent disco is not to be missed. Even those skeptics in my party became fans after a few songs. Dance like no one is watching.... but the people watching is priceless!! Cheers!

A huge thank you to all of the staff who are amazing. You were incredibly kind Warm and generous with your smiles and hospitality. You helped me and my sis before and after her fall enjoy our time at the hotel. The food is delicious and so many places to eat. Thanku Orlando, Robert & shaquarna (front D) . Hugh, Palmer and lovely Kemisha(houseK) Phylis ( bathroom lady with beautiful hair. Barnet and Gordon (security) Kurt (taxi man) Caustant for your fun and singing when serving, Danielle, Sharika) coffee bar) and Jemar ‘ singing Bruno as good as Bruno M himself. If I’ve not named you your smiles are not forgotten. One Love, Jamaican people work incredibly hard and well deserve tips be it small or big. They never ask , are gracious and super polite xxx

Would give this six stars! The best managed, staffed, and serviced Riu we've ever visited. Stunning grounds, always spotless, the best private beach on the strip, amazing food, and really great people like Hanniel and Ruben and Nelly and Andy etc. go above and beyond to deliver a luxurious experience. If you want a relaxing, chill vibe with stellar service, this is the place.

Pool and location was nice.

Staff was rude. Not very helpful. I lost my bag, they didnt even try to look for it 1st time stay... no one explained how things works. Room has mold smell.

We stayed at this hotel/resort for the first time from April 21-May 2nd of 2026. We are disappointed because they bed was EXTREMELY dirty, old and uncomfortable and no way to the standards of a 5 starts resort” We spent the first 2-3 hours of our stay dealing with maintenance issues in our room.. things like severe humidity inside the room despite the fact that we had not at all open the sliding door.. We called the front desk and asked for a humidifier and we were told they don’t provide those” We had issues with the shower door and an ac leak right in front of the closet that almost caused an accident. They send the maintenance crew. We mentioned the issue with the humidity which they agreed it was bad. They brought a humidifier and we were told they could not understand why the front desk said they don’t have one” We also had issues with the safety box, the mini fridge, etc… this place is just old and needs to be upgraded soon. It is not worth what they charge. The front desk personnel lacks a lot of friendliness, empathy, basic customer service skills. The ladies at the capuchino bar” wow they look like they hate their job! No smiles, no basic manners such as thank you or you’re welcome nothing. I reported it to the front desk but he seemed annoyed by my feedback… The food is decent at the buffet but the specialty restaurants” oh my God food was so bad! Bland, meat was extremely tough, fish so overcooked. The service was great though. The beach is very very small. The pools are great and we hope they do not change the lay out as they’ve been doing it with other Riu’s. They also have some issues with security on the beach. I had my shoes and a hat stolen.

First I’ve got start saying the staff and everyone of the staff this hotel is out this world absolutely fantastic. That’s the good thing and now I’m gonna have to tell you the truth restaurants I would not say they are 5star . I do not rate them a four star I was moved hotel from the Crown paradise which is a four-star hotel , but my opinion it’s two stars if not more in front of this one I am so disappointed tui had to moved me

I recently spent a week at this Riu with my two adult daughters ( 23 & 28). From the moment the van pulled up the resort we enjoyed near perfect service. Check in was a slow process as some of the guests ahead of us seemed to have concerns requiring a lot of attention. We did have an issue with our key card that required 3 visits to the front desk and a visit from maintenance to reset our door lock. Once settled in we immediately checked out the grounds, the pools, the restaurants and most importantly the beach. So far everything was as expected or better. The beach was perfect. Powdery white sand and beautiful clear water. There were ample beach chairs and attentive staff providing umbrellas, collecting garbage, racking, sweeping and ensuring everything was perfect. There were also several servers who seldom left us waiting for a cold beverage. Our first night we enjoyed a wonderful meal at Krystal. The following nights we checked out the Japanese, Italian, Mexican and the buffet. The Japanese was our favourite but the Italian and Mexican were somewhat lacking. The buffet was great for all meals, with lots of options and great food. We did check two of the pools, the party pool always lively and the main pool relaxing with a wonderful view. Nightly was a hit or miss. The Micheal Jackson show was the highlight and a must see. During our stay the room keys were a constant issue, requiring us to have them reprogrammed almost every day. Also we were without water two times. Overall this was a perfect family getaway and I would definitely choose the resort for future Mexican vacations. Also, all staff was wonderful. All servers, cleaners, maintenance, bar tenders, everyone provided the best possible service

Good location, Great beach

Even though it was a five-star hotel, there were no toothbrushes, toothpaste, or slippers in the rooms.

Very Good service, good food all the time, beach, RIU parties, very clean,

I liked everything

Localização

Cama

Breakfast was good. Big variety of food and juices!

Find the spot at the beach was difficult some days.

Inicialmente, relato que eu e minha mulher não ficamos no Riu Palace das Américas e sim no Riu Cancun, sob a alegação de que não havia vagas no primeiro. No Riu Cancun nos alojaram no prédio anexo, no ultimo quarto! Como compensação nos deram um voucher de 3 noites, que ainda vou ver se vai valer! Apesar da funcionária de nome Marie tenta nos convencer do contrário, ficou claro que o Riu Palace das Américas é bem melhor que o Riu Cancun. Foi uma viagem curta e qualquer transtorno atrapalha, sendo que a reserva foi feita com bastante antecedência e não era para ocorrer essa situação!

The location was beautiful and the staff was friendly

Nothing

Great service. Classy building. Best desserts ever.

I would have preferred two separate queen beds instead of the two double beds placed together.

.

.

Todo impecable. La atención del personal fue excelente.. Fueron unos días fabulosos. Volveremos.

Todo nos pareció excelente.

Place on the beach is super nice

Very old gym and not updated

The food at the restaurants is great. Staff members are attentive and polite and always there to help. Good design of shower in the room and it’s very spacious.

The 24h lounge smells weird. AC is too cold (room gets below 20° even though I set to 24°) while turning it off would make the room too hot.

Love the property.

El trato del personal es excelente! La limpieza, la comida. Las actividades como shows, ejercicios en la piscina

Todo me gusta

I chose this resort mainly because of the beach with its calm turquoise water and it did not disappoint. The rest of it was because it was a Riu Palace. We had booked our first Riu Palace resort the year before in Puerto Vallarta and it was so beautiful that I questioned why I had not discovered Riu earlier. Sadly there were a few things about this Riu Palace in Cancun that were not so stellar. CANCUN AIRPORT OMG!! We landed at 917pm and did not get to the resort, about a 15 minute drive for another 2 1/2 hours. We sat on the runway for 45 minutes while the airport ignored our pilot before they guided the plane into the port. Then it took well over an hour to get through customs and retrieve our luggage. Then make sure you get through the gauntlet of scammers that lie between you and the exit. Be warned: Do not speak to anyone for any reason until you make it outside. Of all the airports we have been to internationally, this is the worst. It was not always this way, but Cancun has taken on way more flights than it can cope with. BEACH Most beaches in Cancun have insane waves that will face plant you into the sand and out to sea. This resort lies across from Isla Majeures which calms the waves. Water is a beautiful turquoise. Sand is like talcum powder. You can walk to some piers on the resort amid the pelicans. Umbrellas are abundant and can be located across from the towel stand. We were there in January and were fortunate to have no sargassum FRONT DESK Had really exceptional service. So helpful with anything. There was always enough staff that I never had to wait to talk to someone. BUFFET Food was great. Service is friendly. Unfortunately the buffet tables are located beside the Activity pool which is insanely loud all day long. The noise starts at 10am which is stupidly early and generally involves someone screeching into a microphone at the top of their lungs for about 20 minutes. They are clearly not professionally trained to use a microphone so all you hear is loud distorted noise. There are very few breaks with this and it goes on until 5pm and is just outright painful. This is sad as otherwise the view toward the ocean is beautiful. A few times we could get lunch without it being too bad. Otherwise we went to the Italian restaurant which is open for lunch- a beautiful zen-like retreat. And a relief from the main buffet restaurant. The Italian has a small, but very good buffet or you can order off the menu. The main buffet also has a separate glass-in, and essentially sound proof, hall that is nicely decorated where you can get away from the noise. The buffet restaurant at the Riu Palace in Puerto Vallarta is so much nicer. Tables are alongside the fountains. The design in Cancun is essentially flawed. The Steakhouse is located beside the quiet pool and the buffet tables are beside the loud pool. It should be the other way around as by the time the Steakhouse opens, the inebriated screamers have wound up for the day. A LA CARTE The only outright fail was the Steakhouse. Ironically the worst steak to be had is here. The best steaks are at Krystal and the Italian restaurant. The atmosphere at the Steakhouse is also bad. For some reason they have strong bright lights beaming down which would be useful if you were performing open heart surgery, but not so much if you want an atmospheric dinner. Best restaurants are Krystal and the Italian- Los Arcos. The Mexican is a bit meh. The Japanese- Sakura has some yummy small plates. It is Izakaya style. Was so grateful there is no Teppanaki. 24hr This is another fail. While the rest of the hotel has a vaguely Agatha Christie decor, the 24 hr snack bar, located off the lobby, is straight out of the Jetsons. It is like the designer got lost and wound up at the wrong hotel. When we got there around midnight, the food, which is self-serve, had been lying around for a long while and looked like a recipe for instant travelers diarrhea. The Puerto Vallarta Riu has a 24 hr sports bar with great food and a terrace overlooking the ocean. ENTERTAINMENT Many evenings there was no stage show in the theatre as the theater group was sent to the Riu next door for these RIU parties that are essentially designed for 20 somethings and 30 somethings who are willing to pretend to be a 20 something. The parties essentially involve jumping up and down and waving a balloon. Guests who were outside the target age group would sit in the lobby bar and do hilarious imitations of people at the Riu party. QUIET POOL Located at the centre of the horseshoe, it is so picturesque and has an infinity edge that looks out to the ocean. The only downside is that the pool is shaded for good part of the day. Perhaps that was due to being there in January. Unfortunately the pool with the best sun is the loud pool. It is unlikely that we will return to this resort. This Riu seems unable to figure out whether it wants to be an adult resort catering to actual adults or a party place for frat boys and eternal spring break types. They have not managed to do both successfully. The balance is off.

Everything/ Awesome staff (receptionist, entertainment, restaurants and bars🤩 Our room was perfect and the ocean view was breathtaking 🐡🌅

Nothing!!!

Close to a 5/5, had a great stay with family! There were a few things for me that held this back from being a 5/5. I'll mainly detail the criticisms since for the most part everything was great. Most of my criticisms for the stay in general are related to the room so I'll start there. Although we don't spend much time in there considering this resort is 5 star rated we expected more. The rooms are pretty dated. The 'king bed' was just two double beds pushed together. This was annoying to us since there was a noticeable gap in the middle. There wasn't anything like a comforter over the bed either it is literally 2 beds and 2 sets of bedding. Outlets were lacking as well, there is only 1 usable outlet in the room that is easily accessible, right next to the bed. The other outlet is in the washroom. We didn't bother checking behind the TV, etc. to look for more. AC - Our AC couldn't go below 20. We asked someone to check it out they asked us to wait a bit and see it run but I knew it was toast after a couple minutes feeling the air temp coming through and was proven right since the temp couldnt get below 20 (set to 18). It wasn't a big enough issue for me to follow up on, 20 deg is fine. Just know if you request a fix in a similar situation you will probably have to follow up a few times. Bathroom - For some reason there are no vent fans in the bathroom, so it can get pretty stuffy. Also the shower in the room we were in (Jr. Suite) had a glass door and let quite a bit of water out onto the floor consistently. Kind of a nitpick but again I expect a little more from a 5 star. Noise - rooms are definitely not that soundproof. The room next to us had a visible air gap in the door, I imagine their experience with the noise was even worse. Could hear pretty clearly sounds in the halls, and from other rooms. Especially in the bathroom you can hear full conversations through the vents. Room power - room power is enabled with a room key card. This seems to me like a relic of the past but I can also understand it saves a lot of power and money for the hotel so I'm pretty neutral on this. You can also request extra room keys pretty easily at reception. Room Mini bar - mini bar was awesome. They stock every day and you have the 4 full bottles of liquor in the room which was a new thing to us. Key cards were surprisingly annoying. We would need to get them replaced/fixed every day. I was pretty careful to keep separate from my phone, etc. to avoid any magnetization issues but would still get the card failing. Like I mentioned before its easy to get a new key/fix it but it is an annoyance. I'm not sure why Riu cant adopt the wristband keys like other high end resorts. Another thing to mention is that Riu uses towel cards for towels. Initially I didn't like the idea but sometimes it is convenient to hang onto the keys instead of bringing towels around while you're out of the room. Staff was great. Friendly and helpful, no complaints! Beach - Beach is awesome! The main criticism of the beach we had is there is not much beachfront. However, we were able to get spots at the beach through most times of the day. Another weird thing is there is no beach bar. The closest bars are either the one at the theater or the pool bar depending what side you're on. For us not a huge issue. The beach servers do their best but I think at peak times there is only 2 of them so it can be quite a while before you get a server to come by (maybe 20-30 mins). Water was great, not much sargassum (went in late March). Also if you like snorkeling there are tons of fish so definitely a plus. If you don't like fish just hang towards the middle of the beachfront they won't bother you. Pools - There are 2 main pools, and 1 smaller wading pool. 1 main pool is just a plain pool, the other is the party pool that has a swim up bar and also a regular bar right next to it. We stuck to the plain pool for the most part. The party pool looked pretty cool but it was super crowded all the time. For that reason I don't have much to say about the party pool. The plain pool was nice, a little colder than the ocean. It was sometimes a little annoying that the pool only gets sun from about 10-4 since the hotel building is quite tall and this pool is in the center of it. The other party pool gets full sun all day. Food - The food was great. Sometimes when I read reviews it seems that people are expecting gourmet Michelin star food or something since the resorts are 5 star rated. I went in with the usual 'resort food' expectation, and was pleasantly surprised. There is a large variety of food, and they replaced the food often so it was fresh. There is also a good selection of restaurants. We tried the black and white steakhouse that reviews were raving about and honestly, it was fine. I don't understand the hype. We generally preferred the buffet there was a lot more variety there, plus no wait. Food options are pretty great too. There is a 24/7 snack bar that has a pretty good selection + alcohol, and self serve coffee/tea. I had recently stayed at a resort that only had food/drinks till 12am so this was an awesome option to have. Drinks - I loved the drinks here. I could see some people thinking they are overly sweet though. Pretty subjective for sure. The latest time the bars were open to was 12am and that was the lobby bar and the theater bar. However, the 24/7 snack bar also has alcohol (self serve), plus the room minibar bottles so if you want to party late you definitely have options. Gym - The gym is pretty dated. If I remember correctly there are 3 stationary bikes, 2 ellipticals, and 3 treadmills. There is a weight area which has 2 FID benches and a set of dumbbells. I think max. weight of dumbbells was 25 or 30 kg. There was a cable tower machine, and some other selectorized machines (chest press, lat pulldown, ab machine, leg ext). Overall pretty small gym and the machines definitely need updating. One of the stationary bikes could not change resistance levels. Unless I missed it, there is no separate space if you wanted to do yoga or something similar. You'd just have to find a spot between the cardio equip and the weights area. Overall floor space is very limited. Spa - we didn't use the spa, but we did use the hot tub inside. The hot tub was OK, there are two tubs, probably can hold 10 people each comfortably. One of them was cold, the other was warm/hot (didnt feel hot tub hot). The jets were kind of annoying, they were just letting big bubbles of air out. Definitely not as relaxing as a real hot tub. Overall I had a great time. I would rate probably 85-90/100. Im not a huge fan of the 5 scale it removes some nuance. Its definitely above a 4 star for me, but not quite 5 star for those room issues + beach. I would give it 4.5/5

Unhappy Clients: Where not happy with this property. Didn't feel like it was a good value for what they paid. The drinks were in very small cups and watered down. At the Seafood restaurant they had to wait 2 hours inline to get in. They do not take reservations. The building next door aimed their speakers at their building and music blasted until 11pm every night. Was too loud. Not quiet. They will not return to this hotel. And would not recommend it. Disappointment in their stay at Riu Palace Aruba- Adults only. 1/27/26 - 2/01/26.

On Friday March 27th 2026, my husband attended the RIU Pink Party at RIU Caribe. On the way back from the party, he asked a RIU staff (wearing white shirt) at RIU Caribe which bus goes to RIU Palace Las Americas and he was directed to a wrong bus ending up in RIU Dunamar. At RIU Dunamar the staff was unhelpful in sending another bus back to the resort and he was stuck there for a while. My husband mentioned that at RIU Dunamar there was a bus driving to RIU Cancun and the staff at RIU Dunamar did not allow him to take that bus. I confronted the RIU Palace Las Americas lobby staff (Pablo and Neri) around 7:30pm on March 27th and they received a call from RIU Dunamar stating that my husband was there. My husband was forced to take a taxi on his own without any cooperation from any RIU Dunamar staff to rectify this issue. After he returned to the resort he was forced to pay $1,550 pesos/$85 USD when he was initially told it would only cost him $66 USD. When he arrived at RIU Palace Las Americas we asked the lobby staff at RIU Palace Las Americas how to rectify the situation and we were advised to speak to the manager on Saturday March 28th after 12 o'clock. We spoke with Jocelyn on March 28th at 12 o'clock in the afternoon and she was very rude, unprofessional and uncooperative. She was putting the blame on my husband and refused to take ownership for the mistake that was made by the RIU Caribe staff. We asked if there was any way to rectify this issue and she did not provide any constructive solution. We also asked to speak to her boss and she refused to refer us to him/them. This is unacceptable service and we expected to be treated with dignity and respect from a well-reputed resort like RIU. What a shame...

This place is absolutely amazing! The staff were amazing! The aerobics instructor was sooo friendly! This place all around was truly amazing. I can’t wait for my next vacation here!! Miguel is the aerobics instructor in these pictures! He was absolutely amazing and even came over and talked to our group! Thank you Miguel for an amazing experience!! 😊