The Carlton Hotel, Atascadero Paso Robles, a Tribute Portfolio Hotel

Location to a variety of coffee, food and dessert shops. Quiet rooms and comfortable beds.

The room was cozy and comfortable. Staff was very nice and helpful

My husband and I, both Bonvoy members, recently stayed here for one night while in the area for wine tasting and a visit to Sensorio. The hotel’s location is excellent—within easy walking distance of coffee shops, bars, restaurants, and a movie theater. The lobby is beautifully designed, and while our room was not large, it was comfortable, well-appointed, and featured lush carpeting and quality amenities. The room was fully renovated and pleasantly quiet, although our view overlooked nearby buildings rather than anything scenic. We especially enjoyed the garden terrace on the second floor and appreciated the convenient bar and restaurant next door. However, we were disappointed by the lack of hospitality typically associated with Bonvoy properties. Upon check-in, the front desk staff member was neither friendly nor helpful—she did not mention parking options (which are not immediately obvious) or any amenities besides the gym. Later, when we returned to the hotel after exploring the area, we received no greeting or acknowledgment; the staff member did not even look up from her computer. We understand that the hotel has only recently become part of the Bonvoy group, so hopefully these service issues will be resolved with time.

Nothing!!!!!

They charged double time, I payed already on 3 January 2026 for the room, on the arrival they asked for a credit card so my friend gave her credit card and they finaly charged double time to price of the room, since 18 April we are waiting for that money back after so many calsl and email we have nothings, we contacted Booking then they contacted them as well, still nothing come out ! We hoping getting our money ASAP! Is unacceptable to say yes we gonna do something and then nothing at all, on a big trip in Us be charged twice is something mesurable on a budget. Avoid totally this place !

Chambre très spacieuse, avec un personnel très aidant.

The hotel is kinda nice , but I don't see the huge deal. May be Because it's somewhat historic. I got there within the check in time in my room wasn't ready for almost an hour after I arrived. When I got in there was a few things in the bathroom that looked rundown in the bed area slipped and slide it all over the floor I almost fell a couple times. They were doing construction again. The restaurant wasn't open the gym wasn't open and the other people that were in the hotel kept slamming doors and going up-and-down the hall like maniacs, I told the front desk about this and all they did was, say, sorry, I would hope that something would have been done to tell the people in the hotel that other people are here, and they'd like a little bit of peace, but that was not the case. Anyway, after staying at the Carlton for the first time, I won't stay there again.You had to park across the street to be at the hotel which I thought was.I mean , after a hotel being there for so long you think they'd have their own private parking.

Construction

Everything! The location, the room, the staff, all were great!

Nothing

When you want to get to know a city, the best option is to stay in a great, downtown hotel: that’s what the Carlton offers visitors to Atascadero

There was nothing I disliked about the Carlton Hotel

Loved the decor and color scheme!! Glorious gorgeous glamorous

Front desk had problems running my credit card. It took 30-40 minutes and it didn’t work. I had to return a couple hours later after they figured out the “new system.” The staff were very friendly about it

So booked hotel through their website. Got a confirmation number and a greeting from the general manager. Show up and no rooms no help and told us to go on our way. They even charged my credit card. Don’t go here unless you want to be unsure if you have a booking. Never experienced anything like this before!!! Go rlsewhere

Le dècoration et la taille des chambres les volumes et l’impression d’etre dans l’histoire unique !!!

La climatisation est dèfèctueuses elle me s’arrete jamais , du bruit de ventilation toute la nuit ….

The staff was friendly and the room was very comfortable

I've been staying at the Carlton Hotel for the past 13 years. It's been consistently a pleasant experience. The rooms are large with nice amenities. The hotel rooms are currently undergoing renovation. I preferred the previous look which reflected the period of the hotel. For the quietest experience, request a room facing the courtyard or the back of the hotel.

Bed was comfortable and room was so spacious! Everything recently updated. Great location, easy parking, fun to walk around the town.

Elevator is old/very slow. We took the stairs a lot, which is totally fine, but flagging in case you need easy accessibility. Some construction in the restaurant/bar associated with the hotel. It was not noisy or anything, but once it's ready it will be fun to use the new spaces.

Very comfortable. Loved the decor.

Nothing. Stayed there twice so far. Will stay there again in April.

AC is always not working!!

We were on our honeymoon, the suite we booked was being work on, so they transferred us to a smaller room. And promised compensation for the price difference. It has been almost a month and has not received a refund. Very bad customer service

Terrible parking

Very Pretty Rooms!

The environment and the room

That the elevator closed on me so fast and on my leg

Everything

The elevator

There wasn’t a detail that this property missed! Beyond excellent

Spacious bed room, large full bath, very quiet, very clean.

None

No restaurant available.

No brewed coffee offered in lobby. Kruege is low quality.

Nice Historic building, lots of character

Under construction, and needed some coziness

Nice classic hotel feel. Rooms were well maintained and the service was excellent.

My first time staying here, I came here to avoid the fireworks in my town and asked arrow is good for avoiding fireworks.I got there inside looks nice but there was a lot of construction again.No restaurant , there was a bakery next door that was very overpriced. It took them nearly 3 hours to get my room ready.When they didn't tell the maid that I was here, so I had to wait, I walked around town, which was nice, looked a few places.Anyway the room was just subpar. The bathroom tub jet didn't work. One of them didn't work. There was some strange thing in the shower ceiling. The TV remote was horrible, it barely worked.You had to push the button really hard to change the channel, The nightstand by the couch charger did not work.There was a lot of noise outside my door in the middle of the night. I asked for it to be quiet. The hotel overall is nice and historic. The people were pretty friendly but I wouldn't give this hotel a 4 or 5 star and the room wasn't anything special, Certainly not worth over a hundred dollars. The rug moved around a lot, which, you know, I almost slipped and fell. The one thing I really like about this hotel is they allow pets, but 1 of the front desk lady asked if the people had a service animal which she's actually not allowed to ask that I've been an animal rescue for a long time.And that's against the laws to ask them , if it's a service animal that's almost like asking people about their medical privacy , so I didn't approve of that. So no Restaurant, no gym ice machine was dirty.I got ice and a bunch of black stuff came out. The hotel should also provide you with some water for the coffee maker.I don't do tap water.They should give you bottled water complementary . I got a couple beers from the front desk and they put it on my bill , and I have yet to see that receipt yet.I'm glad I was able to visit the Carlton Because it's historic, but I won't get a room there again.I wasn't impressed above 3 stars , and that was being generous.

They’ve been renovating the property, and the room was clean, the bed and bedding was comfortable and since the street construction was done, it was quiet too.

My only complaint would be that the restaurant downstairs is still not done and there was some construction work going on mid-morning on Monday.

The personal

I was visiting family in Atascadero and the hotel was 5 min from their house. The hotel is at the center of town, conveniently located for food and the interior is funky elegance. Parking is easy - unloading at the front and a lot closeby on the next corner. It all worked well for me, was closer and much more interesting than one of the chains, and was a good price. Street and highway noise was minor and the windows opened. HVAC worked well. We'll be back.

Elevator, luggage dollies, kind staff, clean and spacious room and bathroom, comfy bed,

Parking lot full and needed to park on street. Phone staff indicated Bakery next door under construction when it was open for business.

The bathroom, that tub is amazing!!

The thermostat was not working correctly in the room but staff moved us to another room very quickly

This was a nice boutique hotel in the heart of Atascadero. The bathroom was large with both a shower and bathtub. The room was fine although no bed skirt on any beds in the 3 rooms we reserved.

We've stayed here numerous times and love the location. Easy walk to good wine bars, restaurants and shopping. El Camino is finally finished so it's much nicer with all the construction completed.

Unfortunately it has new owners who have destroyed the ambiance of the lobby to the rooms. Super sad to see a great classic hotel from years gone by that had been kept in good condition (hall way carpets need replacing still) 'modernized' (for lack of words). Unsure where the decor is headed but if it wasn't for the location, we may not return. Not optimistic this hotel will be in business long. Why they took a great hotel and made the rooms like other products in the market is illogical. Beautiful millwork painted over and a modern front desk for circa 1920's hotel. Ugh.

Location is great, friendly staff. Bathrooms are nice! I would return in the future.

The heater thermostat in the room was not working, so the room was rather cold. There were a few stray hairs in the bathtub. Complimentary water bottles in the room would be a nice touch.

Right off the five, has restaurants and is in the center of town, nice rooms! Was told it was under renovation, but didn’t see any signs!

The characteristic of the property

I had my own room and my parents had theirs, the elevator did not work we found out after we checked in and my parent is handicapped very hard for her to walk down and up stairs they only stayed one night. Wasn’t refunded for the 2nd night they had to go to another hotel

The hotel is under renovation. It was still clean. The room was large and had great amenities. The location is the best, close to wineries and restaurants in downtown.

Location

Lots of work being done, loud workers, our room missing furniture.

Worst hotel ever! Do not book. You will drive 5 hours just for them to tell you they’re overbook and your previous reservation is canceled. They will use the excuse of renovation. Do not Book! Older lady is very unprofessional. The hotel turned down a family who pre booked 3 rooms for the same excuse that the rooms were overbooked. Why not call in advanced

Wish I could give this place less than 1 star. Booked this place in September for a stay this weekend and when I arrived there they tell me they don’t have reservations for me. When I show them my receipt with reservation number they proceed to tell me that they overbooked and don’t have rooms available due to renovations being conducted where my room was supposed to be. Once again, I booked this place in September and was never notified about a cancellation and was never refunded. They sent me to a holiday inn express like 2 miles away; thank God I paid for the rooms upfront front because it forced them to have Holiday Inn bill them directly. The couple ahead of us who they did the exact same thing to was told that since they elected to pay at the hotel that their card would just not be charged and they could just pay the holiday inn out of pocket instead; problem is when we all booked our rooms a month in advanced the price for 2 nights was about $400…the holiday inn express day of charges for 2 nights…about $700…I will never try to stay at this hotel ever again.

Based upon previous stays at the Carlton, & the reason for going back is because of its “old world charm”….it has completely lost all that pizzazz. The new color green is horrible & the rooms are very corporate America & lacking class. The staff booked us right next door to construction, which began at 7:50 am!! We couldn’t get out of there fast enough & our next trip, No Thank You, we’ll stay in Paseo Robles.

The staff was very welcoming softest beds I’ve ever stayed in at a hotel ever

Great!

Lovely hotel with really neat architecture right downtown in Atascadero. Really comfy beds. Excellent wall finishings and fixtures. There's some in-progress construction on the ground level that won't impact your stay but should make the area even better in the near future. We really enjoyed our stay and loved walking to dinner and breakfast nearby. Shout-out to Sylvester's and Huckleberry's!

Oddly cheap flooring in the room, and the carpet in the shared hallways could use a refresh.

Very clean and friendly staff. Very welcoming

Super nice hotel that will likely be back to its former glory once renovations are completed (currently underway).

No winery view here, more like stepping back in time, nice vintage throwback hotel with lots of character. In all fairness they are in middle of a remodel that no one told us about.. . But lots to do walking distance. remodel not expected to be done until sometime in December. I would like to see it when completed. Biggest complaint was we reserved a room for 4 people, and you only had 1 chair in room. Had to sit on beds. Oh yeah any chance you can move that fire station, they had a busy Friday night.

The staff was very friendly. Rooms are beautiful and newly remodeled. They are still in the process of remodeling but it didn’t affect our stay.

Great Historical hotel loaded with unique charm and character. Rooms are big, clean and well cared for.

Rooms were clean, updating, so it depends on what room you are placed in as to how nice it is. I had multiple good stays until my most recent stay, September 30-October 3rd, when I was bitten by bedbugs on my lower extremities and buttocks. At first I thought it was spiders, but it was your typically three bite pattern.

Our assigned room was already used. Put in lesser room .there were 3 of us for deluxe 2 queen beds. Was given king room with unforgettable roll away bed. Manager Melanie)was to contact me for compensation. Never heard called no answer.

Under construction, slow check in because only one person working at a time. Positives are convenient location and staff were nice.

Noise from construction was distracting

Construction still going on

We were first given keys and when we opened our door, there was a person and his dog inside sleeping. He jumped up and yelled and I stepped back and apologized profusely! I was so shocked that I was shaking for like an hour afterwards. The next room smelled really strongly of paint. The courtyard doors did not lock properly, nor was there a secondary lock on the entry door, it was not fully furnished and the smoke detectors were still wrapped in plastic, it also did not have a bathtub..which we had paid for a room with a tub. We were moved yet again to a room with a tub and the bed was horrendous. The bed was at a deep slant where I had to sleep with my head where feet go because the blood was rushing to my head. It was also very mushy and had a huge dip in the center. We just dealt with it because it was late and we didn’t want to change rooms for a fourth time. We spoke to the girl at the front desk in the morning and basically got shrugged at. We understand renovations, but basic comfort and safety should still be adhered to.

It’s a nice hotel but lots of construction going on. The room was very basic. AC didn’t work in our room so it was a little hot/humid. Bathroom vent didn’t work either. The town itself is charming though!

La qualité de la chambre et du personnel

Parking à l'extérieur de l'hôtel et la caution sur carte toujours pas remboursée

The hotel was under construction to a Marriott property. The elevator made a scary scrap-y sound. The bed was extremely uncomfortable. No amenities. No bottled water available. We had stayed years ago snd it was charming snd lovely. Now you felt like it was in need of care We were disappointed

So many problems. We were literally given keys to a room that someone else was in! There are no secondary locks on the doors. The mattress was so mushy and worn out. It was a very restless night.

loud ice machine

Walk to good eats and drinks. Classic hotel feel. I was traveling between wine stops and this is a great stop.

Nice facility in a quaint downtown setting, with an elegant bathroom.

Loved the historical feel of the property and the room. Staff was over the top friendly and helpful.

Inconvenient parking. The parking lot is located several doors away and across the street. Loading in front of the hotel has space for about 3 cars at a time.

We have stayed with The Carlton Hotel several times and have had lovely stays each time. The staff is wonderful and very helpful, could not ask for better friendliness felt like home! Thank you so much will see you again soon!

I’m still waiting for the manager Melanie to contact me about my stay. I was walked in on other guests in my room just after falling asleep. Not once but twice. The place is under a huge renovation so it’s really not a great place to stay in this point of time!

Century old hotel which has recently been remodeled. Great location. Really enjoyed staying there and area.

It was dirty, staff where great, and what made it worse was the parking was across the street from the hotel.