Casa Mayor Saltillo, Hotel Hacienda

En gral todo. Muy bonito y limpio

Estacionamiento

The property is superb

My wife had her new hair styler stolen from her bag, she has reported it to management and they said they would “look” into it, so far no solution to this issue.

Nada, me cancelaron la reservacion, excusandose en mi tarjeta

Mal servicio, mala logistica

Clean and elegant

Slow service

Todo

Amable servicio, habitación cómoda

EL HOTEL NO TENIA AGUA CALIENTE, POR QUE ARREGLARON LA CALDERA

ubicación

no habia agua caliente y la poca agua que salía fría, salía color amarillo. tuve que cambiarme de hotel.

Esta bonito

Se batalla para el control de la calefacción

Habitacion y todo excelente

El jardin exterior de la habitacion estaba muy descuidado

gracias

Instalaciones de muy buen nivel

Todo excelente

Restaurant Breakfast Lunch

El tamaño de la habitación y la cama

El espacio

El diseño

Staff muy amable

No avisaron sobre la alberca fuera de servicio

Personal Decoración

La tina del baño estaba vieja Las ventanas estaban opacas. Había un andamio en el jardín y la vista no era agradable

The staff is really nice. The hotel and also the outside are, especially the pool are look really nice. We went to the sunday brunch and it was wonderful. The hotel is generally very nice looking.

We entered our room and there was a huge yellow circle (like 40-50 cm big) smelling intensely like piss on the bed sheets (which it actually was). It is already problematic, that the room obviously wasn't cleaned properly for the new guests arriving (us) and the bed sheets obviously weren't changed (!!), but it got even better: we went to the staff to tell them that the sheets were dirty and asked them to change the sheets and they said: someone will come and change the sheets. And then, when we returned to the room around 10 pm - hours later - the bed was made but the sheets weren't changed, again. We literally had to carry the piss bedsheets to the reception for them in order to understand that 1.: they gave us a dirty room and 2. they didn't fix it after being told. Unacceptable in any hotel but especially in a 5 star hotel.

Le cadre confortable et sympathique

RAS

Shower water was warm but not hot enough but other than that hotel was nice and staff was friendly and amazing 10/10

Excellent

The hotel is a beautiful property and a charming atmosphere, but unfortunately, my experience fell short, particularly with basic guest services and communication. One day, the water was out from 9am until 5:30pm. I couldn’t shower after the gym, the toilets wouldn’t flush, and the hotel provided no accomodations for anything, not even bottled water was provided. Staff kept saying it would be fixed “in one hour," every time i called but it wasn’t. I had to fill bottles at the pool just to wash my hands. Another day, I asked for a room service menu since the QR code in my room didn’t work. I called twice over 1.5 hours and never received it, so I left the hotel to eat elsewhere. When it rained, a large puddle remained in the hallway all day with no cleanup from staff. Housekeeping only replaced one towel after the first night, though they improved the rest of the stay. On my last night, I was told the water would be off from 11pm to 1am. I got up at 3am to prepare to leave the hotel at 5:30am for my flight, and there was still no water. No one answered at the front desk. It finally returned at 5am, and I had to rush a shower with water spraying out intermitently. The nightbefore leaving i noticed the minibar was restocked with items that were not there the entire stay. I advised the front desk to ensure i wouldnt be charged for something i didnt consume. Then upon check out at 530 am they still tried to charge me for the items but after explaining i was not charged.

I frequently book the Quinta Real

Good

Water from shower bath leaks thru the door, needs a seal

El mejor hotel de quinta real

Very beautiful setting, old colonial stile with updated feature to check in the room. The staff very professional.

The address that Booking.com has on line for the Quinta Real Saltillo needs to be corrected. The GPS address on booking.com took us to the wrong place in Saltillo where there is no hotel. The hotel needs to place a visible sign on the front of the building or infront of the building. There is a sign that is partially hidden at the extreme end of the property and cannot be seen until after going around the extreme end of the property. Tks.

Very nice and luxurious feeling hotel. The room and bathroom were big and high end, made for a romantic and memorable time in Saltillo.

When we checked out they didn’t cancel the incidentals charge and we had to come back to get refunded, which took a long time to figure out but it was resolved, thankfully we were still in town otherwise I don’t know that we would’ve been refunded. We asked one of the staff about ironing service and the guy said they had it but insisted on a tip before the service was completed, only for us to be woken by multiple calls to our room in the morning to be told they didn’t offer that service and it was too late for us to iron ourselves.

I was charged twice, someone irrupted in the room, don’t know if they gave him same room, facilities needed renewal, the water in spatub just flushed.

Las habitaciones son muy amplias.

No teníamos shampoo en nuestro cuarto. Solo shower gel y conditioner.

Excelente lugar, lo recomiendo bastante

Beautiful old classy hotel that we have stayed in twice before this trip. Rooms were clean and bed comfortable.

Toilet seat was loose, the one window overlooked a trashy construction site out back, the curtains did not close properly (hanging wrong from the top). They only provided 1 coffee pod and there were two of us in the room and no restaurants within walking distance. The food was good but way overpriced; service was fair.

People make the difference. Everybody was always around for us to help. Thanks

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Hotel was high class and nice!

Siempre nos ha gustado hospedarnos por el excelente servicio, nos gusta el ambiente!

Muy buenas instalaciones pero el servicio ha caído terriblemente de lo que era está cadena.

Hotel was in overall good shape. Nice courtyard to sit in. Breakfast was good and filling. Can order omelets from the staff if the buffet does not interest you.

Wedding was at the same place, so very convenient!

Nice and clean

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Ostensibly attractive property with good front desk staff, but let down by: - Poor condition of the hotel - very poor breakfast service (supposed to start from 06:00, still not ready at 06:30) - rude breakfast staff I wouldn't stay again, nor would my colleagues

This hotel was absolutely stunning! I loved everything! The friendly workers, the spacious bathroom and bedroom. The jet tub was a hit with my daughter because she loves bubble baths. Safe neighborhood, beautiful gardens, everything was superb! The only downside is the amount of time it takes to get your security deposit back.

It must have been quite something when it was new, but has not been properly maintained or updated - shonky lifts, tired and rather scruffy decor. It still makes an impression and the very large rooms have comfortable beds with good bedlinen. Showers are separate, walk-in ones, which is good, but the shower-head is not adjustable and the water was never really hot. I had to change room after the first night because the blackout curtain wouldn't close and needed maintenance the following night because the downlights over the bed were still flickering, even when supposedly switched off. Front desk staff were friendly and helpful, but the breakfast staff were not... Breakfast was a major bugbear - the head waiter was hostile and verging on rude; it was supposed to start at 06:00 but never did - the last morning they were still putting food out for the buffet at 06:30, which is when I need to leave. It's expensive, the hot food is unlabelled so you take a chance on what you get and "hot" might mean stone cold. Completely unacceptable. Would I return? Definitely not

Hotel was obviously very beautiful when new, if you like the very elaborate and ornate style, but has not been well maintained and is now very dated and scruffy. I had to change room after the first night because the blackout curtain wouldn't pull and the shower was problematic. Front desk staff are great, breakfast staff verge on rude and really don't care at all; breakfast is supposed to start at 06:00 and they are simply not ready until 06:15 at the earliest. The buffet still wasn't laid out at 06:30 this morning and the manager just blamed a late truck. Given that they charge a lot for breakfast, that's not acceptable. Beds are very comfortable, shower in the second room was OK, but not really hot enough. My colleagues and I asked to speak to the manager about a long-term arrangement, (s)he wasn't available, we never received the promised call back. That was probably just as well, we won't be spending the next 7 months there under any circumstances.

The bed was comfortable and the linens were very nice. The room was a very nice size with a separate seating area and desk

Everything was great

Checking was slow and restaurant had terrible service. It took an hour and 10 minutes to get our food.

Friendly staff, great room upgrade!

Every person working there are kind and accommodating. Hotel is beautiful, rooms are excellent. The restaurant has great food . We ate there in the afternoon then the breakfast buffet the next morning.

There is nothing not to like

Excellent everything. Will stay again if back in Saltillo

The safety deposit was deducted at the time of checking but it is not returned yet. Also there was no internet during the check out then no receipt was provided during the checkout. I was told that It would be sent trough the email and I never received it

Very nice decoration and very spacious suite.

Muy bonitas las habitaciones recién remodeladas. Buen servicio. La comida no muy rica y poca variedad de alimentos.

This hotel was just gorgeous.

Loved the property !!!!

I did not like the fact that they are remodeling and plan to make it into a modern hotel. We feel the hotel is perfect, elegant and unique the way it is.

Beautiful hotel, great location and the decor was amazing. Our room was very spacious and The staff went out of their way to make sure we were comfortable. The patio was very inviting and so relaxing. Just felt like home

Air con was in a timer and worked only a portion of the day. Opened the window and mosquitoes came in, and our bed had a huge dip. After three nights it was an issue.

Excellent stay and service

Lund of expensive this time but always good service

Excellent the rooms super spacious The restaurant clean and good food

Nothing

Beautiful construction - lousy operation! We reserved 5 rooms for a wedding for two nights. Last minute, two couples canceled for the first night, the hotel said - no refund! Ok, accepted since it was last minute. The next day, the late comers arrived and were told they had to pay a "penalty for no show"! I had to go and protest in person for the receptionist to back off (I had paid the five rooms for the two nights, so what additional penalty?). Next thing: starting at 9 am, drilling with a power tool in what seemed to be the adjacent room. Why remodel on a Saturday when your hotel is full because of two weddings instead of doing it some day during lower occupation? How can you occupy and charge full rate for a room adjacent to a very noisy remodeling? Reports and complaints had no effect! Bad operation at this hotel! Disappointing for what is usually a great hotel chain with beautiful installations....

The staff is not helpful when I tried to change my dates even. Additionally, the rooms are outdated for the price you pay. The location is not close to the downtown and it’s worth it to stay closer to stay in another hotel closer to downtown to be closer to better restaurants.

The ambiance is fabulous

Good location and options for dining, clean, good food

I would love to stay again on my next trip to Saltillo, Excellent customer service and fantastic rooms. Thank you Quinta Real Saltillo team!

The gentleman at the door was the most kindest and respectful person that I met in the whole staff that was present! His name is jahir ortiz. Thank you so much Jahir Ortiz for everything and making us feel better after being knocked down and disappointed by the receptionist girls…….we will miss your services and hope to see you soon… and we have told all of our friends that do stay at the Quinta Real to please ask for Jahir Ortiz if you want exceptional services…….

My name is Jesus and Sylvia Juarez we had room 111. The receptionist had the worst attitude! Starting with Cassandra at check in. Very rude disrespectful, she never made us feel welcomed. She didn’t explain anything, I asked her if she was mad 😡 but those kind of people don’t belong there! And then at check out I asked the receptionist for her name but she hesitated and I think she said Elena or Cecilia was the supervisor or reverse, and would not give me her last name, which is ok, I said that I would like to check out and to please close my account and I was not acknowledged, there was no hi or hello, how are you, nothing, so I also asked her is something was wrong with her, or if she was mad, and she said no, they way they treated me at the receptionist desk made me feel like almost crying because I am so tired of people like them being at the entrance and not making me feel welcomed at all, it was very disrespectful and disappointing…..the only staff member that made us feel so comfortable and went above and beyond was Jahir Ortiz, when I had a problem on the second day with the computer, I needed to print a document for a meeting and I asked the receptionist for help and she was going to ask someone but no one ever helped me, but Jahir Ortiz the door man later asked me if there was anything that he could for me and I explained to him what was going on, and he went above and beyond and 100% took care of our needs. He was the most kindest and respectful person to us from the first day we parked and walked in to the Quinta Real. And until we checked out! The rooms smelled like sewer or spoiled egg’s throughout the property and in our room, but we did have a beautiful room with a jacuzzi, that I tried to enjoy after I filled up the tub with water but there was black water and smelled like sewer. What was the point of complaining to the front desk if they don’t treat you with respect! second day we resting on couches and the receptionist Cassandra never acknowledged

The style is classic but could renew areas to look more modern

Very friendly. The host Jair. He is amazing. Always attentive of what we needed. We went in a large group. And he attend all of us. And made us feel comfortable.

Pasábamos por saltillo y decidimos quedarnos en este hotel y nos felicitamos por está decisión. Un oasis

Love this hotel !! Always meets my expectations . The bed is so comfortable and the details of the hotel are beautiful , great breakfast menu as well !

Beautiful hotel, excellent service 😍

Close, to everything