JA Palm Tree Court, Dubai

Всегда отдыхаем в этом отеле и каждый раз в восторге. Павлины, море, все супер.

Amazing

It was a good put far away from the city

good

Having stayed at this resort for a number of occasions, i am always pleased to see how immaculate and well maintained all areas of the resort are. There is a good selection of restaurants with various dining options available. All the staff are very welcoming, friendly and are dedicated to ensuring your stay is enjoyable. My particular thanks to Dev and the beach attendants for looking after me every year.

Excellent stay. So much to do, for all ages. Service across the whole resort was fantastic.

I really enjoyed this place they have so much on site for adults & children. The gym was good, with new equipment. The buggies were great to take you round the resort. The food was lovely & fresh. I had a really great experience , I had a lovely suite & the staff were very helpful to me also.

Great resort with lots to do. The gym at the sports centre was fantastic although a little annoying sometimes that the visiting football teams have block booked the whole gym for a couple of hours on some days. There are numerous pools across all 3 hotels to use depending on your preference. The Lake View Hotel is the newest hotel but is situated 20mins walk away or 5 min shuttle buggy from the other two hotels on the resort. There are numerous restaurants to eat at, i would recommend going for All Inclusive Plus so you dont have to worry about the cost of food and drink as it can be expensive otherwise. The AI plan covers for all restaurants in all 3 hotels apart from the Indian restaurant where they give you an allowance towards the bill, well worth the money still. The only downsides: Drifting track next door to the resort is very noisy and if the wind is blowing your direction the smell of rubber and dust is quite bad, especially at the weekends when its most busy. The beach is lovely and sandy however there is a view of the construction of the Jebel Ali Palm straight ahead and to the right the Industrial Zone Port therefore not exactly a scenic view however it didnt bother us too much as the sun wasn't out to sea so you're not really facing out to the sea. The resort is located outside of Dubai and takes a good 30 mins to transfer from DXB airport. The resort does have a free shuttle bus service to the malls every day but there's nothing in walking distance.

this was hands down the best resort we have stayed in , the service was just exceptional. we plan to come back again in future. both my daughters didn't want to leave this place.

This property has an all inclusive option which is great in Dubai. The water sport facilities were fantastic! The staff were also just brilliant and it was super clean

Don’t want to share

It was an amazing experience, the staff was very helpful and the resort was very clean

Not worth the money – too far from civilization, noisy even at night with workers shouting and slamming doors. The buggy transfers are unreliable, and I waited an hour at reception to get my room...

It was amazing trip with family

The staff wa stupendous, mohammed ,Ganga,David ,Kimani in concierge to mention but afew were awesome.so ready to assist and went above their duties to help in all we needed.Thank you.When returning to Dubai be assured you would be my 1st choice.

Love it

Wonderful time my family and I had at JA Reaort. ❤️

Amazing stay , service was excellent we had an amazing time. Excellent service from Andrew and babu always willing to assist and giving good recommendations. The team went above to always cater to your needs. Will definitely be back soon.

My family and kids loved it especially the Just splash water park and the peacocks on the site. Cherry on the Cake is that the resort upgraded me for free. Overall very enjoyable stay. We will visit this hotel again.

We would have loved to seen/received the VIP amenities promised but we didn't get any of the,. We arrived at the hotel early and were told there was no upgraded rooms and no such VIP amenities. The hotel was fantastic though and we enjoyed every min of being there. We will come again. Just rather we didn't have the VIP carrot dangled in front of us by Expedia - not the hotel.

The staff were great and always there to help. The watersports staff were especially helpful, fun and took the time to make it an easy and memorable experience! Few changes could make this an amazing resort. There is no convenient spot to just stop at anytime to have a snack or drink. There are time frames in which to do so and are not convenient, a hassle to be honest. It is far away from any excursions or attractions so unless you only want to stay on a resort I’d go elsewhere as it’s costly! Getting a buggy takes too long if they even come at all. Food was great when you can get it at the scheduled time frames. Overall ok as a resort but it’s not convenient and I didn’t feel it was organized well. Huge shoutout to the water sports staff. They were brilliant!

It was great if you like Kids and Russians !!Far too busy with Kids and they were in all the restaurants all the time !!! Very uncomfortable!!

Beautifully maintained property, hospitable staff, and awesome dining experiences

The unique thing in the property is the staff. They are lovely and helpful people, and care so much about their guests.

Excellent stay. Drinks should however be included in half board :)

A beautiful hotel with a choice of excellent restaurants. Lovely beach, only a little spoiled by the view onto the new palm construction site. Apart from a pleasant attendant from Nepal the beach attendants outside rooms 170 to 180 would do well smiling a bit more.

Amazing and beautiful property in Dubai! You are in the city but a bit far too so feels like you have actually been on a vacation! Sunset was absolutely gorgeous there! Quiet, unique and amazing property for couples and families too! Highly recommend!

Decent 5 star hotel with good service but very very far out from the city.

Decent hotel with good service but had issues with the AC and the door lock

This was a perfectly ok hotel just not one we would repeat. All adequate, big room very sparsely furnished. Clean and moving to being environmentally friendly. Just too busy and loud.

Amazing place. Food fantastic and staff fabulous

It's been a while since my family stayed at Palm Tree court and they've made some renovations which improved the resort. There are several new activities, including a splash park, an improved mini-golf, and an aviary. There's also a new pool. The rooms are spacious and comfy with the much-welcomed peacock visits at the terrace. Since it's only a 10-min drive from Dubai Marina, i highly recommend this for family staycations as there's a lot to keep the kids busy and yet it feels remote enough to feel like a holiday.

Amazing hotel Palm Tree Court - staff are fabulous, food is delicious- this is our favourite place to stay in Dubai - coming back next year

Beautiful resort and 4th visit. Love this place and will be back

Everything was excellent

we loved the park like property design and gardening of the hotel. the buggy service was great, especially with kids. the food was outstanding and all outlets were good quality. The dining options as part of half board were amazing (14 outlets). the rooms are renovated and spacious. Only the AC was really cold and we needed to set it to 26 degree to have around 22 degree.

They didn't give me upgrade. Some of the room facilities were broken. And the water in the restroom was leaking.

I didn’t get any benefits or perks they even refused to extend checkout for one hour only

Very nice resort, clean and full of activities. However, on the last day they charged me 1400 Dirhams extra ( around 380 US) for a barely visible scratch my 2 years old drew on one of the single chairs. I found that extremely inappropriate and exaggerated, and I was fuming. I never thought a classy resort like this will try to take advantage of their guest in such manner.

I will stay again.

Friendly staff and great dining options

The ambiencce was great and food was delicious!

I definitely recommend this property to anybody who's going to spend a few days in Dubai. Their location is great, the beach is beautiful, there are swimming pools, restaurants, activities. Everything you want in one place. It's beautiful and the service is excellent

I didn’t know what to expect. Wasn’t as glitzy as you would expect the normal 5 star hotels in Dubai to be, but that was what the appeal was. It had gardens, didn’t feel over crowded, service was amazing, and the beach had plenty of space. It is 2o mins from centre but has a shuttle bus going frequently to the malls. We loved it. Was on all inclusive package. White orchid best restaurant. Would highly recommend.

We had a very bad experience which there were no understanding from the Hotel Management at all. We booked the incorrect month, Nov instead of Dec, for our stay and were charged 5 nights as no-show. There was no contact or email from the hotel to check if the family of 4 were coming or had any issues. We only realised our mistake once we received an email to review our stay. We explained that it was a mistake, sent them our flight tickets to show the correct period and to demonstrate it was a genuine error. Also said we were willing to pay the difference to stay at the hotel when we are in Dubai but Management replied they could not to anything and if we wanted to book the nights in Dec we had to pay the period full w/o deducting anything. Very disappointing to say the least. Because of the hotel’s lack of empathy and good faith, I will never recommend this hotel chain to anyone.

The amenities here are excellent, as are the general service levels. Room was clean. The only Slight negative is that a lot of items were exempt from the all-inclusive menu. For example limited choice of wines, anything ordering a premium dish for example prawns, were not included. Also, it sometimes proved difficult to make reservations for restaurants and times that we wanted, however when we were in the restaurant during those times there were lots of spare seats and tables. I can’t understand why that’s the case. The water sports that are included as part of the all-inclusive package need to be booked and very specific times, which seemed unnecessary. All in all, we are long-standing customers and will remain so, but I feel like the all-inclusive benefits have regressed over the years.

Great experience

The waterfalls and the peacocks were beautifull!

Unforgettable experience with my family

Amazing place. Love to visit again. Great place to stay with families. Everything perfect. No complaints. Excellent staff every one well trained to welcome guests.

This was quite possibly the best hotel I’ve ever stayed. The service was outstanding, everyone was so helpful. The room was clean and spacious with a view of the beach. I felt at home for my brief stay and would definitely return next time I’m in Dubai.

Amazing place, staff fantastic

My friends and I had a good time. Nice place to unwind.

Our trip was amazing. The hotel did everytging possible to ensure cleanliness. Our room was perfect and the staff were highly attentive and quick to respond to any requests we had.

Great hotel , fantastic service and excellent Value

Nice and clean hotel. Large and comfortale rooms suitable for families. Nice amenties and pools. Safety measures for COVID19 were welcomed. The food was nice. Beach was medium, probably because of the extreme heat...

Staff check out staff is very slow n in white orchid gave us wrong orders. We left same day didn’t even stay over night bed is uncomfortable 2 small beds put it together this will be last time

My favorite destination in UAE and dubai . Prices are reasonable compared to what you get . Rooms are very big and suitable for families and kids . The beach is breathtaking and the views are very beautiful. All staff are very well experienced in their field and all are trying to make the experience worthy. We were very happy and surprised that till deptember they have a special offer for UAE residents; they refund all your booking value in vouchers with the same amount of money to be used during your stay in the hotel . I have to thank the management of this hotel for their efforts to make the experience of all guests worthy and memorable.

Everything was perfect. Staff were amazing

the food was such an amazing standard. the staff were super friendly, and there was so much entertainment for the children

Amazing

Palm Tree Court is one of three hotels of the same chain, all in the same stunning resort. Jebel Ali is further away from some of the busier areas of Dubai and is much more green and peaceful. You're not surrounded by tall buildings and there's much more open space. We were met at the resort by the concierge Kingsley who was very helpful and really good with our 10 month old daughter (He also gave her a JA resorts toy duck which she loved). The resort is huge and consists of the JA Palm Tree Court, Beach Hotel and Lake View Hotel. You can do a tour around the resort at 4:30pm everyday in one of the electric carts. The hotel also runs a free shuttle bus to and from the Mall of Emirates, Dubai Mall and the IBN Battuta Mall at various times throughout the day. Our room was very spacious, clean and modern. We had a ground floor room with our own patio area where every morning we had a peacock outside the room doing a display with its feathers. Breakfast was fantastic with a large choice of delicious food. There are numerous restaurants around the resort for lunch and dinner. The cleaners did a great job looking after us and came in twice a day. The cleaner also gave us a baby bath set for our daughter. The evening turn down service was a nice touch including bottled water on the bedside cabinets. Elemis toiletries were provided in the bathroom. There was a Lavazza coffee machine in the room with plenty of refill pods and an assortment of premium tea bags were provided. Overall

We enjoyed the happy hour at roof top bar and this facility has lot amenities and a quiet place away from the busy Dubai city.

A great resort hotel. Wonderful choice of restaurants. Service and standards were five star. Had a Large room overlooking the sea. Loved the peacocks roaming around the resort.!

JA Palm is an Oasis in the Desert and perfect if you want a respite from the busy city of Dubai. The beach is beautiful and spotless, the spa is wonderful and the food amazing in both the Asian restaurant at the JA Palm and the Indian in one of the other hotels on the complex you are able to use. We spent Friday having brunch and watching the Salsa dancing which was just amazing! There is a free coach into Dubai where you can visit the Atlantis Hotel or the Dubai Mall. It’s only a short ride outside of the city and just perfect for a retreat. Highly recommended!

Good hotel layout Lovely grounds Large rooms. Quiet. Very comfortable beds

Stayed at JA Palm Tree court for a week. Had a great time. Especially the staff was so cordial. It was so pleasing to see the staff serving with a smile . Do not remember all the names but remember Rajesh at the White Orchid restaurant. He was so helpful and courteous. Will surely like this hotel again and this time for a longer period so as to cover the complete property. Best wishes to the staff of JA Palm Tree Court.

Excellent resort with great beach, sports and several varm pools. Rooms good size and beachfront. Very polite and service oriented staff in general. Plenty of restaurants but too many with fast food orientation now. Two years ago restaurant menus was much better. Great for families.

Nice hotel for families...

Just returned from an amazing week at the Palm Tree Court on the JA Resort. Loved every minute and none of us wanted to come home. Great facilities with plenty to keep us busy without being obvious. A couple of trips into the city too, which is worth the trip. Every one of the staff, without exception, were lovely. Really friendly and kind to children and made them feel very special. We would happily have stayed another week and really hope we make it back one day.

Every breakfast in the palm tree court restaurant the staff moved the food sections so you always had to walk around to find what you wanted. No reason for doing this. The crows are allowed to get way to close to the tables outside and will try to take your food causing concern to small children. There’s nothing to do outside of the complex giving the appearance of being in the middle of no where. The Burj Khalifa and main shops are a 45min taxi ride costing over £20 one way.

This was a perfect place for my family, we just didn’t have enough time to fully enjoy it. The staff was friendly and very helpful. We would go back there any day !

I have stayed in palm tree court over 20 times over the years and it has been really good but this year it was disappointing to say the least ! When got there I signed up for an all inclusive package which should have said not all inclusive!! I paid over £1000 for my wife and I for 6days all inclusive !! It got to a point when we could not have fresh orange juice we had to have a powdered version which tasted like cleaning fluid horrendous!! Many other things that weren’t included!! It made you feel like a 2nd class resident!!! Fish restaurant set menu which if you didn’t like sea bass you were not eating !!! There used to be choices!! They said they are changing it now and introducing a 2 tier all inclusive!! Hate to think what that will be like !!

We have been to the Palm Tree Court Hotel many times and it has always been great but unfortunately since the new Hotel has been built there are loads of unwelcome changes ie all inclusive to finish a 11pm every night. Limited choices on the all inclusive menu and on the drinks menu. Lots of cheaper choices such as paper hand towels in the toilets, cheap toilet paper, no J A rubber ducks small changes but the luxury is going and the price is increasing.

Our stay at the JA Palm Tree Court, Dubai was absolutely fantastic. All of the staff from the reception desk, concierge, waiters in all of the restaurants, cleaners up to the Manager, were excellent. When we arrived our room was very nice but we felt a little bit out of the way and so they moved us to a more convenient room near to our family. It was my 70th birthday our anniversary and my husband’s birthday too and we received that many cakes it was unbelievable. We will certainly be returning again next year, we couldn’t have asked for a better hotel so thank you to all involved. Christine Walton

Peacocks are beautiful Sea view rooms at sunset are perfect

My husband, my son and I had a fantastic 10 night stay at the JA Palm Tree Court and could not find fault with anything at this brilliant hotel. Our room was very nicely decorated; was very spacious; had great storage and was spotlessly clean. The staff in this hotel are absolutely brilliant and always greet you with a welcoming smile. They can't do enough for you and are so polite and helpful. The food and drink options on the all inclusive package are brilliant. There are plenty of dining options available and all of the food we tried was excellent. Whether we ate in the White Orchid, Shooters, Divaz, the Sports Café, the Captain's Bar or La Fontana (buffet), everything was very tasty, well presented and served promptly. There are also plenty of branded drinks available on the all inclusive package. You'll be spoiled for choice. As mentioned, all the staff are superb but Vish and Vinny at the pool bar deserve a special mention as they work tirelessly serving drinks and ice creams in 40+ degree heat and always have a smile and a kind word for everyone. Hazel and Yang who provide the entertainment in the White Orchid lounge are also very good. The hotel has lots of repeat visitors and this is the third time we'd stayed at the JA resort. We will definitely be back for a fourth visit.

Staff were very helpful had a great time Sports bar was awesome with great food and reasonable prices

Every thing was fantasic Everybody was friendly espacially manegar assistant mr Ciryal.

Most of Restaurant, Kids Facilities were closed for renovation. This was never advertised on Expedia very disappointing.

Dinner at the Seafood place was delicious. Several different and fresh selections. Nice Steakhouse, but was not able to take my steak back to my room. was too much to eat in one setting

Loved the peacocks. Clean service. Very slow cabbie/buggies service.

Excelent service. I would love to return. Very hospitable.

Amazing staff, great food, luxury beds, spotless clean,

Great holiday. The signature pool area was by far the best. But costs extra...take note. The bar staff in signature - Awyn and Samere were the best I have ever come across. The other pools were very loud though. Glad we could get away from those. Food was very good though the fish and steak restaurants had long waiting times for the food to arrive. We will go back for sure though.

Quiet and well looked after. Could have done with a little more choice in restaurants but this will be better when it’s refurbished

Fabulous stay as ever, our third year returning. Room is huge and very high standard with a lovely terrace. Staff very friendly and helpful.

Many options for pools and beach...plenty of chairs

We will return an excellent venue for a family holiday.

Quiet location, very helpful and friendly staff. Great pools and super food! I highly recommend it.

It is always a pleasure to stay at Palm Tree Court and I have returned there for a number of years, the rooms are well cleaned and of a good standard, the staff are extremely friendly and welcoming. There is plenty to do for those that like an active holiday or you can just spend the days lazing on the superb beach. There is also a varied choice of restaurants. This is an excellent getaway for both families or the single traveler.

Everythinf, the staff are very attentive and helpful eapecially Mr Noor (reception) and Mr Deep at the signature lounge. Great facilities and wonderdul ambiance . Our kids loved everything there and the kids club is amazing.

The nature and views were wonderful. T gy e room was spacious and comfortable. Staff was very nice

Everybody was very kind ans gave us all the information we needed

It was just OK. I probably would have rated it lower, however, one if my sons thought it should receive a 3.

Liked all the amenities for kids but the rooms were very tired

I loved our holiday here. Food was brilliant. Staff brilliant. Weather not so good unfortunately but still managed to get burnt. Golf course is great. The pools were heated. Staff couldn't do enough for you. It was noticeably very English and one of the few places with all inclusive. That made it for us as it was great for our child to make some friends. There were very few down sides. The only one I can think of is visually the unfinished Palm is not the prettiest on the horizon and the port. However that provided a nice break for water sports. Maybe more entertainment in the evening for kids? But other than that I would highly recommend to any family looking for a more high end all inclusive. Thank you JA Palm.

Great shuttle service, great resort facilities and very good though expensive food. Two of the four tennis courts not useable.

Clean, spacious and comfortable rooms. Beautiful natural setting and close to the sea. Nice restaurants, spa and bars. Surrounded with dreamy gardens, fountains, waterways and beautiful peacocks.