Hilton Garden Inn Toronto/Burlington

Amazing room, pool, and staff

Breakfast wasn’t great. Eggs were undercooked and potatoes taste bit sour. Good coffee tho!

Location. The restaurant server was very friendly, accommodating, gets to know the guests in order to cater to them, tends to over do it, but he means well.

1. Night staff was pleasant and friendly But, NOT day staff, very dry greetings, stiff, unsmiling 2. Pool is small 3. No use of outdoor space, tables are there but patios are unkempt even though we had beautiful weather the whole long weekend through 4. Breakfast was just ok, hot food was somewhat cold and some of the food was leftovers from the day before 5. Room was comfortable but, no housekeeping between the days, had to request toiletries myself and had no coffee etc left due to no housekeeping 6. I did not see the concierge number on the phone by the night table. I dialled housekeeping but it rang endlessly, 5 times, no pick up. Had to call in from my phone to main number 7. Halls need to be cleaner (carpets, walls, doors...)

Calme et déjeuner inclus et varié Piscine et sauna propre

Problème d’équipement (eau chaude) Propreté (durant le séjour, la balayeuse n’a pas été fait) dans le passage. Durée du séjour de 5 nuits et le même morceau par terre n’a jamais été ramassé malgré très visible. Manque de vérification que les choses sont remplies: boite de mouchoirs (3-4 mouchoirs), shampooing à peine pour une douche.

Nothing

This particular stay was especially important to my family. We had travelled from Toronto to Oakville because my son had a very important exam the following morning, and one of the main reasons I chose to stay at a Hilton property was to ensure that we would have a clean, comfortable, and restful environment for the night. Unfortunately, our experience was far from what I expected. The first room assigned to us was on the second floor, where several rooms appeared to be under construction or renovation. The hallways in that area were noticeably dirty and the overall environment was not suitable, so I requested a different room. I was then moved to the fourth floor. The receptionist informed me that there were no other rooms available, so we accepted the room we were given. Unfortunately, we encountered an even more concerning issue there. The bedding felt noticeably damp and did not feel clean or fresh. There was also a persistent musty, damp smell in the room, which made the environment extremely uncomfortable throughout the night. The situation was significant enough that I contacted the front desk and requested two additional bedsheets. We ultimately could not comfortably use the blankets because they also felt damp. This was extremely disappointing. I specifically chose Hilton because I trusted the brand and expected a certain standard of cleanliness and comfort. Instead, we spent an important night dealing with uncomfortable room conditions when we should have been able to rest. I understand that hotels occasionally require renovations or experience maintenance issues. However, if construction or moisture-related problems are affecting guest rooms or surrounding areas to this extent, I do not believe those rooms should be offered as normally available accommodations until the issues have been properly addressed. I am requesting that management review the circumstances of our stay and provide an appropriate refund or compensation.

No meals were included, but we had dinner in the restaurant which was very good.

While I am happy that grab bars were in the tub, they were installed in the wrong place… right under the shower head and against the toilet, so they were basically unusable.

We stayed for one night. The only problem was the receptionist when we arrived. She had a very clear attitude that she did not want to be there. She was eating when we arrived and received us very coldly, as if we had interrupted her meal. She charged us twice the amount of my reservation, although I was refunded the following day. She never told us where we were supposed to park our car, gave us no information about using the pool, and did not explain where or how to have breakfast. She was not even able to tell us which direction to take to find our rooms. When we arrived at one of the rooms, there were dirty dishes left on the floor outside the room. Overall, the stay was fine, but the experience at check-in was very disappointing and unprofessional.

WiFi didn’t work, tv didn’t work, Nickeisha the customer service rep was not only incredibly rude to me but other guests who stated such was an everyday occurrence. She must be fired

Nickeisha, and her overall experience with myself and other guests, the staff banging on my door 5 minutes after asking for a late checkout

It was close to home, the lobby is very nice.

Our room was kind of dirty- someone’s used soap was in our jacuzzi. I also thought the process was $279 but I was charged over $400.

Very old and definitely not worth the money spent to stay

Good and convenient location, nice, helpful and friendly staffs

Extrem Noisy rooms facing to highway, middle night water pipes burst causing one hour fire alarm,

Hostess at the restaurant, Ero, was wonderful. Very pleasant, friendly and accommodating.

like the jicuzi in room

fire alarm from 330 to 430 am cause some water issue was so loud kept us up hurt are ears front desk had no ear plugs no water in the morning to shower or brush teeth or flush toilet

We stayed at the Hilton Garden Inn in Burlington for three nights and will definitely be going back when in the area. The hotel was well kept, clean, comfortable and the staff was awesome. The staff made you feel very comfortable and welcomed. The water in the pool was the perfect temperature, not too cold as I often find the pool in other hotels. Definitely enjoyed from the pool to the jacuzzi. We ate breakfast and two dinners in the hotel restaurant. The food was delicious with a good selection of food types on the menu. Our servers were very friendly and professional. Sharron makes the best margaritas. The location of this hotel is excellent at Burloak and the QEW. It is close to shopping, restaurants and movie theatre. Definitely recommend staying at this Hilton Garden Inn.

Very clean

Closeness to entertainment/restaurants

Comfortable and they offer poop bag to pets, very considerate.

Stained dirty carpets, smelly rooms and mildew between tiles in shower. Stayed here three times for business and never again.

Good location comfortable beds

Coffee machine did not work properly, no decaf hot drinks available at breakfast table low toilets

Ero at the restaurant was very pleasant. The bed was great

The thermostat was a bit wonky

Kudos to the staff for a job well done! We had a fantastic breakfast, and their ability to keep everything running smoothly despite the chaos of multiple busloads of kids was truly impressive. Thanks for a great experience!

Stayed on Airmiles and used points for a free stay. Overall we had a very good stay, room was clean and spacious. Plenty of room for bags and we also had room service delivered instead of going out for dinner that night. We wanted to go to Gametime Social down the street and decided to stay in and relax. The food was excellent, and room service bent over backwards for us wanting extra ketchup and vinegar and other requests. Unfortunately the front desk called us at 10:30 pm that night asking us if we wanted a spare cot delivered to our room. We had no need for it as we were a couple. I imagine someone staying with the dance group requested it and the front desk got it confused which room wanted it. We were early to bed that night to hit the road in the morning. There were no noise issues with rowdy sports teams. Bathroom was clean, it appeared the tub was replaced and never removed the spigot, but was slip free. And my wife really enjoyed the hot tub, which was also very clean. The sleep was pretty decent, we really liked the Beautyrest Hospitality mattress made for Hilton chains and are considering upgrading our own mattress to something similar this fall. The major downfall of the room was the dated flatscreen TV, and somehow Cogeco cable cuts in with a commercial on US cable news stations, and it was happening in the middle of the programming and not the commercials. I hope the planned upgrade by Cogeco took care of this glitch, as we don't have this problem at home on Rogers cable. I ended up watching Sunday Morning Futures when we got home that afternoon. Mostly positive stay. Would stay again.

Roo close to hughway, verry loud at night.

The location is great. The bar restaurant Vibe was pretty good. The beds were comfortable enough. It was clean. Some of the service personnel were very nice.

The room is small and a bit dingy. The view was terrible. It was outdated. Some of the service personnel weren’t so nice.

Comfy beds. Room was very spacious

Room had a smell. The shower was also not the cleanest

Staff was very professional and friendly and all around. Great to stay

Liked everything

The room was a good size and clean. The pool and jacuzzi were nice.

The hotel advertised a buffet breakfast, but it was not a buffet. We were limited to one option, which was misleading and not appropriate. The staff were also rude when we asked about it.

The elevator

They charge for the water in the fridge. Don't touch it!

Friendly staff. Great breakfast and Shannon was a wonderful bartender!

N/A

Great location, friendly staff and quiet!

Nothing

The room was very clean including the jacuzzi which was very nice and the bed was very comfortable.

The pool was nice and not busy

The tub in the room was not big enough for two.

The staff were very courteous.

Keurig was dirty inside water reservoir

There was only one and a half toilet paper rolls which seemed unnecessarily cheap, the air was so dry in the room I woke up struggling to breathe several times, and there were kids running up and down the hallway playing and waking me up continually.

Breakfast and location were convenient

Bathroom needed updating - toilet keep running

I went specifically because they had a hot tub and pool, with my daughter. The hot tub was broken and the pool was in need of painting, it looked very very dirty. Many people commented about this. I was there to have a fun relaxing night at the pool, with my daughter…. It was very disappointing.

See above

The room was larger than we expected and very clean and comfortable.

Everything was wonderful. No complaints at all.

l restaurant était fermé le soir

The location was fine.

The room was freezing upon arrival and once we turned the heater blower on it was like a sauna-there was no middle ground. There was “ Pubic hair” on the toilet seat and once it was lifted, toothpaste spit on the counter in the bathroom and a hanger on the shower curtain. It was like someone left and NO One cleaned room. I was also told that I was able to pay for the room with my visa debit which is how I booked. We used my husband’s credit card for incidentals but was assured I could use my debit on check out. We were checking out by 0800am and when I got to desk they had already charged it all to my husbands credit card. I’ve stayed here before but I will NOT be back.

I was under the understanding that the breakfast was a part of the stay . For the room price I would have expected something.

Room felt old. soap dispenser was falling off the wall. Bed was ok.

Free parking.

Got a jacuzzi room and the tub didn’t even work. Was not helped by staff about it or compensated for any of it. Very disappointed.

Clean comfy bed

Booked a jacuzzi room with my husband. We were hoping for romantic vibes. The room is adequate, but the "luxury" of a jacuzzi suite was disappointing because the room really needed some proper maintenance, updates, and TLC. And the jets on the tub looked like nobody had scrubbed them. The shower in the bathroom was very oddly installed and had mildew stains. Again, it was adequate for a hotel room. But for a romantic stay - it was not what I expected.

Not much

Advertised a bar which closed at 9 p.m. on a Friday and didn’t open until 5 p.m. Saturday. Front desk folks didn’t seem to be having a good time. Kinda crabby.

Was looking forward to a hottub. I thought i booked a room with a jacuzzi but must’ve made a mistake and then it was a little upsetting that the hot tub was not working.

Great clean facility pool for kids

Being in a good location Clean

Shortages of staff

Check in was not very fr

Room had a funny odour and smelt of smoke, same with the hallways on our floor

Really enjoyed our stay at the Hilton Garden Inn. It was very convenient to where we were staying and was very quiet. Everyone from maids to management were very friendly and assisted us when we needed something. We will definitely stay again!

The facility was clean

I had a jacuzzi tub room it was old tored and the tub needs new caulking. The bath is old and very tired needs updating. Over all the room was very worn, old and needs updates

The bath tub was not clean. The pool was terrible and im considering contacting the health department. Guy that runs the restaurant very nice though.

The onsite restaurant was a surprise and very much appreciated. We were tired on arrival and it was great not having to go out for dinner.

Woman at the front desk was unfriendly and unhelpful

Nice place

Its always a comfortable stay at Hilton

Fantastic

Very professional, welcoming and extremely accommodating to all the needs of their guests. From the Frontline registration, dinning options and the wonderful housekeeping staff. 10 out of 10 My go to, when needing a reboot. Thank you!

Worse costumer service, very rude and unprofessional staff, including Melanie Dias the manager. Increasing rate every day during my stay with no reason or at least to let costumer knows. Dirty smell rooms,not comfortable beds, lack of supplies in the room. Wouldn't recommend at all!

This is a great Hilton Hotel with quiet room and very clean facilities. The rooms were spacious and I loved how the check in-out and room key works with the Hilton app. It's useful when you stay one night because as a family you can go directly to your room from a side parking with no wait. Beds were comfortable, the furniture felt reasonably updated. It was super funny to see the robot they use for room service! There's an EV charger but Hilton (at least in Canada) is charging guests a high rate per kWh. This is far from encouraging to choose Hilton hotels... and the cost of kWh for them is less than the benefit of being chosen by EV owners.

It was a genuine mini-holiday stay for us. We particularly liked the restaurant atmosphere, service, and food.

Check in took a long time due to some technical difficulties. However, the woman handled the stress of 5-6 people waiting to check in extremely well! The room was clean, but the mattress was hard and the pillows were lumpy making an uncomfortable sleep. The jacuzzi worked well but the exterior needs repairs. The strangest thing I noticed was in the washroom when I noticed what appeared to be dried blood on the wall above the toilet. Unfortunately I didn’t take a picture. My last complaint is the TV. It’s old and the screen quality is poor. I felt like I was watching a 480 tube tv! Plus the selection of pay-per-view movies was also very limited and boring.

Nice service. Friendly staff. Quite and peaceful place.

Thank you.

Saubere Zimmer, freundliche Mitarbeiter

Staff was excellent. Ate in the restaurant dinner and breakfast and it was very good.

Restaurant was great. Check in was easy and friendly

Ma

Personnel attentionné et sympathique. Belle chambre spacieuse et confortable.

Rien

Had no where to sit outside otherwise not terrible

5 star from the word go. Very accommodating and understanding to their guests needs. 5 star no doubt about it!

Check was fast and easy. Girl at counter could gave been friendlier. Clean room. Outdated but clean counts. I'd stay here again.