Mitsis Royal Mare vs Similar Hotels

The room was fine but quite dated and had plumbing issues.

Problems noted: wrong room allocation, bathroom odors, poor cleaning, ants in rooms and balconies. Stairs and room layout not ideal for guests with reduced mobility.

Some rooms had issues such as noise and cleanliness problems.

Rooms were spacious and luxurious, very comfortable beds.

The steam room was filthy, with thick brown sludge buildup indicating poor maintenance.

Mixed reports: site cleanliness praised in places but many guests reported unclean rooms, floors not mopped, ants on balconies/rooms and dirty/poorly maintained pool (yellow water, children’s feces reported). Overall below-par room/pool hygiene.

There were issues with the room's cleanliness as noted in multiple reviews.

Rooms were clean, but some facilities are a bit dated.

End of season atmosphere was noted but otherwise a nice location in Crete.

Frequently praised: close to the sea, pleasant setting, pools and beach access, and reasonable distance to the airport. Some mention the beach has stones/rocks, but location is a clear strength.

The beach was really close, making it a convenient location.

Located right on the beach with a magnificent view.

Most staff were friendly and helpful, but one member at the bar was rude.

Strong positive sentiment for the animation team and many helpful staff; several reports of unfriendly bar/reception staff and inconsistent housekeeping service. Overall service is good driven by entertainment team but uneven in some outlets.

Staff were incredibly kind, helpful, and accommodating.

Staff were extremely polite and helpful, contributing to a warm hospitality.

The buffet was limited and repetitive; first time not enjoying food in Greece.

Food often described as good/tasty, but hygiene concerns reported (ice-cream handling, buffet mixing, excessive single-use plastics), limited breakfast variety for some, and many drinks not included.

Buffet had a large selection, but some diners felt quality decreased.

Breakfast was rich and high-quality with delicious options.

The spa offered a great range of treatments, but cleanliness was an issue.

Good pool infrastructure, many sunbeds/umbrellas, pool bar and evening activities appreciated. Some issues with pool cleanliness and limited/awkward towel-exchange hours.

Nice hotel facilities overall with a large selection.

Good infrastructure and fantastic pool.

Considered disappointing for the price paid, especially with limited services.

Mixed perceptions: some guests feel satisfied for the price, others insist the property does not meet a 5-star standard and feel disappointed, indicating average value.

Overall value aligns with the hotel experience mentioned.

Quality of services and experience justifies the price.