Hilton Garden Inn Boston-Burlington

The relaxing pool and friendly staff and a great morning meal

N/a

Every door besides the main entrance was compromised. Side door couldn't be opened with the key. Backdoor was just opened. No lock at all which is a security risk.

Great staff.

The food was cold

Clean comfortable bed and room temperature.

Used to have cookies upon check in. Now only water.

Perfeita maravilhosa

Melhorar café da manhã com mais sugestões

Location and room size.

Issues with the plumbing

Their computer was down, so I couldn’t check in. They told me to come back later. When I got back, they gave me a room that was already occupied. I walked in and a man was sleeping in bed. They did nothing except tell me that they didn’t know which rooms were occupied and which ones were not

Awesome and very neat environment

Nothing

The employees were easy to talk to when I had questions

My fridge didn’t get very cold at all and I unfortunately lost some groceries to that

Staff super friendly and helpful.

The hallway was dirty, not well light area.

J ai tout aimé, hôtel magnifique, grande chambre, belle sdb, lit ultra confortable avec des draps exceptionnels. Dans la chambre frigo, machine à café, table à repasser, sèche- cheveux. Glaçons dans le couloir !!

Rien

Big pool.

Small room size

It was very nice and friendly.

Nothing the room was clean and very nice.

Room was big and comfortable.

Pool quiet

Pool could be heated better. Heard neighbor taking a shower Water pressure in shower was horrible like 20psi

Spacious and comfortable rooms

Bar only opens from 5-10pm Staff could be warmer and friendlier

que fui a Recepción a preguntar por 2 platos y me dijeron que no tenían

Gratis parkering och stort rum

Keurig coffee maker Bed comfortable

Shower was difficult No place in huge bathroom for toiletries Toilet extremely loud ..startlingly so terrible lighting

Habitaciones amplias, limpias y muy comodas.

Un poco olor a humedad pero se pasa con el rato, creo que es por la moqueta.

de kamer zelf is schoon

Zeer lawaaiige airco. Wat ook niet helpt is dat ik een muis over de gang over zag steken. Veel te duur voor wat je krijgt.

Breakfast was good and staff was nice

Unfortunately, we noticed that the housekeeping staff had not cleaned the two rooms we had booked for two nights. They had simply forgotten. This really shouldn't happen at a Hilton Garden Inn. We were a bit disappointed. The breakfast was adequate, and the staff was very friendly. Otherwise, we were satisfied.

The location is great, but that’s about it. The rooms are really outdated, and the bedsheets felt so old that I didn't even feel like they were clean. The walls are also paper-thin, so I heard everything from the room next door all night. Plus, breakfast isn’t free—even for Diamond members, you just get a $20 credit. I am not sure I will stay in this one again since there are many options in this area

Everything was fine. The staff was very friendly and helpful.

The room was so small for a walker to manage. The seat in the tub was good but he couldn’t get his legs over the tub to get in.

Voldoende parkeergelegenheid

Slaapfabriek, sfeerloos

Czystość , cisza , poranna kawa :)

Nie było takiej rzeczy .

I like the location of the property.. also it was very clean and welcoming. Very quiet.

We ask for extra pillows and was told they had no staff to get it ??? . Also the carpet in the room under the heater was wet … the first room I booked the closet space was very tiny.

Easy to find and plenty of parking. The Heater/AC was quiet. Clean.

The tv kept cutting in and out. The side entrance didn’t work. The smell of the cleaner was way too strong a smell. When the bathroom in next room turned their shower on it made a horrible noise we could hear in our room and our shower pressure dropped. Breakfast not free. You can hear the freeway if you’re on that side of the hotel.

Terrible experience, lady at front just charges peoples card without letting them know how much the deposit is. Very rude and dirty. Literally seen a whole mouse running around the lobby

Location

Uncomfortable bed, asked to have family moved all to the same floor. Comment was they are all in different categories….. so ask if we want to change! Breakfast is a joke. 17.00 for horrible food. Overcooked eggs and sausage. Having to ask for more coffee.

Everything went great and as expected. The room was very comfortable and clean and it had all the amenities needed.

Easy access to other places in area, quiet, we brought our dog and were given a room with easy in and out access

Nothing

The hotel room was clean and modern. The hotel was quiet. Everyone I interacted with was friendly. I have no complaints.

Location was good.

The pool was not in service

Everything was great

We weren’t allowed to hang out downstairs

Cleanliness the trip before this one we had a lot of dead bugs on the window cils . This trip the room was spotless thanks to Julie.

The location of it

The fact we booked one night specifically to take our children swimming and the pool was so cold we couldn't even use it until the night of our second day there, where it finally warmed a tad bit enough to tolerate.

Breakfast was good. Location very convenient.

There should be a street sign for Wheeler Rd., for those who are not using GPS.

The bed was comfortable, location was great

I had booked through a 3rd party and was told breakfast buffet was included but it was not. There was a hair in the shower around the hold bar it was blonde and we have black hair, not too big of deal and I can see how it could have been missed by housekeeping it was short and very light in color, other than that the room was nice and clean.

Staff was exceptional, food was great, room was comfortable.

It was fine.

Had a great stay my room was very clean smelled clean,also went to breakfast food was yummy and my sever Krystina was very helpful and great service

I reserve on the hotel and notify i would be arriving 1:30am-2:00am and they said no problem, they call me around 1:20 and another lady was really rude with me not giving me any chance, i reserved for a week and due she cancel had to sleep in car in this weather. Really bad experience this never happened to me before

No soap or other amenities in the bathroom. Mini fridge had an annoying loud hum. Thermostat set for 66 but heat was blasting out in the room. Very cold day but the elevators are no heated at all. Cold like the outside. Bedding was inferior. Expected a lower end room but this should have been better.

Clean the hallway carpets more often and elevators.Tv out dated for Roku.smart.

The room doesn’t have microwave, and any refrigerator for the price, there’s a tv, but i couldn’t use it because the remote wasn’t working. I couldn’t change the channel or turn up the volume, I could only open and close it.

Great

The property is comfortable with lots of parking. I especially liked the cabinet near the door to hold clothing. It is also in an excellent location, close to everything we needed.

The hallways and our room is badly in need of a refresh.

Clean hotel, nice staff.

long hallways, uninviting pool

We enjoyed our stay here, the service was great and the room was clean.

The staff was uniformly cheerful and helpful. The hotel says “recently renovated”, and everything does seem fresh and new. Our below-the-window, individual heating and cooling was quieter than in most Hiltons. I saw coffee in the lobby each morning, and at least one warm hors d’oeuvre in the evening. Rooms are serviced every other day. I guess this hotel is close enough to Boston that weekend prices can be higher than weekday. We had a X16-line room, which was quiet and comfortable. But there were some problems: Because the shower curtain rod is not level, both ends of the curtain tend to move away from the wall. I found that the shower diverter would not work after the temperature was set at the faucet; I had to pull up the diverter before turning on any water. It can take one minute for the hot water to arrive, but there is plenty available at that point. The shower head is OK, but definitely water-saving. The new cabinet that hides the compact refrigerator is so snug (no vents) that it was hot inside, and the refrigerator didn’t cool enough until I propped the door open with a rolled-up sock. (I bought soymilk because they don’t have a non-dairy option at breakfast.) The flat-screen TV was sharp and clear, but the program guide was often unavailable, and at one point, there was no programming available. I think it was provided by DishTV. Perhaps because the hotel was not full, there was no buffet breakfast option. But the full breakfast items we chose were hot and attractive, and especially with the Hilton online “Includes Breakfast” rates, the price was very good. (It would just be hard to grab coffee and a Danish for a ten-minute, rushed breakfast!) Although the hotel is close to a major highway, there is a traffic light for the hotel’s street that makes it easy to enter and exit. Burlington Mall is just next door for multiple dining options. But the hotel location is surprisingly quiet. It was a 12-mile drive to Alewife Red-Line Garage, in case the Boston “T” is in your plans. You have to download an app to pay for parking at Alewife. Note: I may have reviewed this hotel before, but at least two years ago.

Everything was fine. No surprises, room was 100%, clean, functional. Pool was great.

No breakfast included which I knew, hard water which they can't control.

Cute and quiet !

I should've read the reviews before booking. Dirty, outdated, mouse traps in the eating area, cat that roams about, and a manager that doesn't respond to calls....but WILL respond to this negative review with a generic "oh I'm so sorry...thanks for the opportunity to improve". Buyer beware!!

Good Location, Easy Parking

Bathrooms need update, nylon curtains does not look hygenic at all

Location - Only difference is it did not have a shuttle service to the Lahey Hospital just down the street

lack of shuttle service

HI, I'm never one to write up a complaint, but our stay at the hilton garden inn boston burlington was horrendous! This was our first 3 day weekend getaway alone as new parents without our child and our romantic weekend was ruined due to lack of service. Upon check-in, they said I could not have the room that I paid for (kig bed with a big shower). They said that we had to stay in the handicap room (without a big shower and the bed up against the wall without feet room on either side). We were out from 8:00am-11:30pm the next day and discovered our room never to have been cleaned that day. So I reached out to the front desk where they informed me that house keeping service runs only every OTHER day. This was not mentioned in the description. WEIRD, but I thought to myself okay... Again, we were gone for the whole day the following day only to come back to our room still not having been cleaned. After going to the front desk, they said we were in fact scheduled for housekeeping, but never got the service. Our DND sign was not on the door or anything. The lady at the front desk was very cold and said there was nothing that could be done. I asked to speak to a manager and only then did she offer us a complimentary breakfast. To which I responded I don't want breakfast, I want a clean room. She said it was impossible to make this happen. At breakfast the next morning, we were extremely disappointed because on the description it says buffet breakfast. This was not the case. When we got to the breakfast hall, there were about 10 people total. one family leaned over and said, hope you are not in a hurry, the service is terrible. We waited 30 minutes before seeing a waitress for water and coffee. Half the menu was not available to order and they brought us the wrong order TWICE. Not only did I have to clean my own room for 3 days, but the "compensation" was an absolute joke. We chose Hilton because of the reputable name but received AWFUL service.

Horrible experience, the first room I had booked was dirty as in not vacuumed and dirty towels. The second room had no heat or ac

Great experience at this hotel. We were traveling with a group of 30. The staff worked hard to ensure we had rooms close together. The rooms were clean and in good shape. Nice soap, shampoo, conditioner and lotion in the rooms. Sheets were soft and clean. Both beds in our room had three pillows, each a different firmness and filling material--easy to find something that works. The staff were the best part of the experience--Nilofar at the front desk was particularly great, and Demetra, assistant general manager, was so helpful and kind and was kind and respectful in her interactions with her staff. The staff running breakfast were working so hard to keep up with multiple large groups. Holly Bliss and Samanta Bermudez were very helpful with reserving room for a group dinner. Well done, Hilton Garden in Boston-Burlington!