Renaissance Suzhou Hotel

Auch wenn das Hotel in die Jahre gekommen ist sind die Zimmer freundlich und man hält sich dort auch gerne auf. Duschen sind gut und sauber, die Betten sind gut. Der Swimmingpool ist angenehm. Die Lage ist gut zu den U-Bahnen.

Breakfast amazing, as well the room and utilities. My colleagues and I needed to leave 6am to take an early flight and even that breakfast starts at 7h the hotel staff manage to get us some food to take away before we leave.

Nice swimming pool

Room was not cleaned - no new towels. We have to explain twice that our room was with payed breakfast - we have to go to reception and show our booking with breakfast

Great location comfy beds good choice for breakfast

the prices at the bar were very expensive

Lage, Ausstattung, sehr freundliches Personal

Хороший, большой номер, удобная кровать. Хорошая ванная комната. Завтра средний, но голодным не останетесь. Местоположение неплохое - рядом большие тц, есть где покушать. До старого города минут 15 на такси, метро рядом.

Заблокировали депозит 500 юаней, до сих не разблокировали. Оочень холодно в холле и на завтраке.

Das Frühstück war sehr gut

Es war alles ok

整洁，干净，位置不错。

床太软，厚厚的“舒适垫”没有根据气温做调整，空调不能调节只是通风，热的没法睡觉，再加上床又软，订了三晚，第二天就退房了。

All especially the buffet.

Laundry is expensive. Should consider to provide it as free self service.

de tudo. NUnca vi um hotel tão lindo e chic. Tudo é excelente. Sem palavras. Voltaria sempre e superindico

foi perfeito. sem nada a reclamar

The location was excellent and the pool was lovely for my child and I to swim in. The staff were very welcoming and accommodating.

The price for the quality of the room and hotel was a little high

De lokatie was voor ons perfect, dicht gelegen bij de metro en voldoende taxis beschikbaar via DiDi. Ontbijt had voldoende keuzes met vers bereiding van noodle en dumplings soepen en diverse eieren

Het bed lag slecht de matras hing erg door. Na aangeven hebben ze dit verbeterd maar had uiteindelijk nog beter gemogen

Last time here might over 5 years ago!Sale rep Wilson gave me great advice before my trip, feel very warm. They do the best to provide my preferred room as usual. Execute lounge staff service is excellent, they are proactive to solve my requests. Especially thanks for Yuki and Cindy. They are professional and friendly.

I have stayed at many hotels on business trips, but the service and kindness at this Renaissance Hotel are unforgettable. I would like to especially thank Miranda for providing unimaginable kindness and service to me and my team. I think I had a great time thanks to her kindness and consideration. I will definitely stay at the Renaissance on my next business trip. Thank you.

Mi hotel de referencia en Suzhou. Ya he ido varias veces y no dudo en regresar. 100% recomendable. A destacar que se diferencia del resto de hoteles de la zona, es que te reciben en la puerta y te acompañan al taxi. Muy buen servicio!

The Food and Service

The staff is always there to help. Always say "hi", always ready to serve like helping with your stuff. The food is the best I have seen and the atmosphere is really great. The cleaning staff is also good and the other services like the gym are open 24hrs.

This is a great place for stay with family. Also have free city and lake tour for clients.

服务真的很棒，地理位置也很好，居住体验很棒

Room was dusty, especially the shelf in the night stand. Gave us allergies. Also, the bath mat had mildew; it should have been cleaned or a new one is needed.

Discriminating service ? Other patron was smoking eCig repeatedly in the lobby bar was not so my friend and I lit up … guess what ? WE WERE ASKED TO STOP … legally I don’t think it’s okay to smoke indoor anywhere in China… maybe becoz another patron is a regular ? Or big spender ? Or worse … customer discrimination ? Local vs tourist ?

As a Marriott Bonvoy Ambassador, I spent more than 120 nights staying at different hotels and Suzhou Renaissance Hotel is the only one hotel so far I ask the hotel manager to send me the link to post a positive review. The great experience starts before I step out the car, the doormen greets us warmly then offered help to our luggages. They lead us to the lobby and long the way, all the staff greeted us with a smile. I didn’t tell the doorman I wanted to check in at the lounge, so he didn’t bring me up but I m happy with the front desk. Very polite and friendly. The whole check in process is quick and smooth. We check in for three rooms, my room upgraded to a suite and the front desk even asked whether I need my PA room to be on the same floor with mine. Can see the font desk has passion when serving clients and try to cater for clients’ best interest. On top of that, every time we meet a staff at lobby, they always greet us with big smile and I can see that they enjoy working at this hotel. Good management team. The hotel suite room is well maintained and clean, up to the standard for the price paid. The normal room is also spacious and clean. The hotel Breakfast comes with huge variety and the noodles station offers hot and tasty Suzhou noodles. I will definitely stay at this hotel for my next visit and I will recommend it to my friends and business associates. Keep up the great work.

Ya he ido 4 veces en los últimos años y no cambio. Ya está todo dicho. Hotel excelente, lo mejor la atención en la entrada al hotel, en el lobby y en recepción.

The service is excellent.

We stayed for 2 nights at this property in November 2024. The staffs were attentive and friendly and we were surprised with a small birthday present for my mother during check out. The room that was assigned to us was well maintained. Housekeeping team was friendly and greeted guests at all times. Buffet breakfast had a good spread. The taste and quality exceeded expectations. The hotel is conveniently located with nearby eateries and malls. Gate of the Orient and Jinji Lake are within vicinity of the hotel.

Everything was perfect and the customer service it was excellent! Clara team is very friendly and kind! Thanks

Thank you very much for Levi's detailed and patient explanation today. I gained a lot of information along the way. If I have the opportunity to stay here next time, I will definitely take the Renaissance bus again. I have traveled both routes and hope that new routes will be opened.

Nice place

Very kind employ, delicious food, clean room

N/A

Great service , great location. Its a business hotel so all the creatire comfort are available.

Great hotel, really clean, really comfortable. Excellent customer service - especially the dinner, that was incredible with so much authentic Chinese food. The rooftop bar has great views too - Blair, Kelly & Anas at the rooftop bar were great too and very accommodating.

Great stay at the Renaissance hotel. Very welcoming staff, especially from the staff in the Club Lounge. So a big thank you to Anas, Kelly and Blair for making us so welcome. Would definitely recommend to my work colleagues and look forward to returning soon.

It was my first time in Suzhou Renaissance Hotel , wanted to try the club lounge. The food ,atmosphere and service were perfect overall, the young ladies were very kind and friendly, they helped a lot with everything I needed. I would love to thank Anas - the club lounge manager for his super helpful service and efforts to assure all guests are well treated and served, Yuki, Blair and Kelly for their kind service and hospitality.

The staff and in particular Jessica and the concierge were outstanding .

酒店每位工作人员都非常热情周到，早餐非常丰盛，对酒店的印象非常好！

Amazing place foe the price

The location is closed to metro and shopping mall. The service is good. The staffs are nice. The breakfast is variety. Large restroom.

Great service, special thanks to Thomas, who helped to put notes on my parents reservation, and being very considerate when our room cannot be on the same floor. They even have shuttle that goes with tourist site for free, which is a great way to start to learn about the city. Breakfast is good~

Great

No bidet

Must have bidet

No spa inside the hotel

Very nice hotel. Beautiful bar, and very nice staff. Rooms are in good condition too.

Very nice and polite staff. Breakfast is great! Walkable distance to the gate to the east. The Hotel itself has very nice setting. I had a two-bed room on the 8th floor, which I felt its a bit out dated, and I wish the room could have smelled cleaner, fresher.

Friendly staff and very prompt

Nothing

Friendly and nice staff. They do their best effort to do a good service.

The park next to the hotel has construction and is closed. It has nothing to do with the hotel. But it affects guests experience. Hope the construction is complete in a few months.

Nice hotel, clean and tidy. There are shops, restaurants, supermarket, convinience stores around. There is a big park near the hotel, nice for walkaround. A station of underground rail is in the park.

I paid the hotel but I didn't get the receipt at once. The deposit will not be refunded soon. I told the car number at check-in, but it was not free. I needed to go to the front when I left the parking lot. Never use twice

Service good, the room also great condition and comfortable to stay in.

The staff are really great and so polite, the room size is perfect with a good view. The area around is also great 👍

Great stay at the Renaissance. Good room, and great service. Adas at front desk was very helpful. Business Lounge has nice selection of food and drink with a nice view of Suzhou. I was able to get Didi within about 5 minutes for heading out to client meetings and dinners.

I stayed at Renaissance Suzhou Hotel for a combined 2.5 months and had an excellent experience. The hotel's ambiance is a perfect blend of modern and tradition, and it boats the biggest breakfast selection I've ever seen in hotels. Clara at the front desk made my stay exceptional with her warm and friendly service. She provided great local recommendations and ensured all my needs were met. I highly recommend this hotel.

Nice experience overall

This is a fantastic establishment. It's evident among the staff (and management) at this hotel that customer service is highly regarded. Despite a busy Dragon Boat fastball weekend and 2 weddings, the staff here were attentive and just overall phenomenal! Highly recommend the Executive Lounge & Breakfast package. The good selection and quality were not only to notch, the convenience was an added benefit, especially for my family getting drinks and snacks throughout the day. Special thanks to Demi, Kris, Gareth, and all other staff during 6/8-6/10 whose names we may have forgotten. Your hospitality will be fondly remembered, and we will most certainly return for a longer stay!

Hotel is perfect and experience was very good. Very good location, installations and structure. Anas, from reception balcon, was very supportive and kind. Gym is very New and good equipament. Restaurant with lots of options and tasteful food.

I had a wonderful stay at the hotel. The front desk staff are efficient, helpful, and respectful. And Clara helped me a lot.

Great service, very committed to cleanliness and quality service. Breakfast buffet is extensive, I recommend including in ypur booking for good value. Good lounge bar with live lounge music with a chef kitchen at the rear offering a good menu that can be tailored to your requests (within reason). If you are doing business in Suzhou, I recommend this hotel!!

It’s my first time in suzhou and my first time in the hotel, when i got there i went to check in and my wonderful surprise to find an arabic gentleman i got soooo happy and he gave an upgrade which was so kind. For the breakfast it was good but for me i think it needs more varieties. The rooms were super clean and good the service also and my only wish was that the windows could open. But my rate to this hotel is 10/10. J’ai adorée cette hotel comparer a la france et spécialement a paris a cette prix la jamais j’aurais pu avoir ce lux et ce service spécialement les manières des réceptionnistes. Honnêtement si je reviens a suzhou encore une fois directement je resterais ici 🤩🤩

The staffs are all very well versed and extremely helpful and friendly.Replied all my queries with very satisfactory answers.I am very impressed and grateful.Esoecially Layla and Tina whom helped me most.I will definitely recommend my friends to stay this hotel and I'll be back.

Good location. Grand room, big bed and big desk for me to work on my laptop. Excellent service from front office, 承恩 made me felt most welcome right from the start at check-in counter.

酒店雖然不新，但是房間大又乾淨，服務也很好，中餐廳又好吃。此品牌的酒店都設有很不錯的中餐廳，房間也不小，床又舒適。

任何萬麗旅館的中餐廳都很好吃, 床很好睡,房間空間大,服務人員都到位, 順帶一提,可去蘇州天平山看乾隆下江南必去祕境, 不輸四大林園,去藍寶堅尼旅館吃蟹黃麵, 三晚旅行意猶未盡.

The staff were very helpful, the rooms were clean and there's a supermarket opposite the hotel which was convenient as the food options nearby we're limited. The only problem with the room is that the air conditioner is not that good so at night the room was warmer than I would like.

Located in the center of new city area, new, modern and advanced facilities, considerate staffs, great experience during my stay.

Great Place, Great Hotel, Service Excellent

Nicely located next to Suzhou Center Mall. Nice selection of restaurants around and comfortable beds!

Great Staff - Mr. Abdel Jaber in particular.

Nice staff, good location.

smiling and wishing staffs, ambience, location and last but not least the english speaking fluency of front desk.

everything was good.

Excellent service, excellent food (the noodle served at buffet breakfast is surprisingly tasty) very good room service, will be my go to hotel next time in Suzhou

Excellent breakfast, great location. Stayed here also in 2005 for 3 months! Still more or less the same quality after almost 20 years! 1 receptionist young lady speaks exceptionally well English (she's a bit in charge I think). She made me a few copies also.

Towels (all of them! ) are quite worn, must be years and years old, bit like sandpaper.. Showerhead attachment hangs a bit loose after nearly 20 years. You need to maneuver a bit to stay under the water. Bathroom is clean though!

Everything and specially the kindness of the staff! I had the pleasure to meet Anas who took care of every detail of my stay at the hotel and help me with my arrangements. Thanks Anas and see you next time!