Radisson Hotel Shimla vs Similar Hotels

Mixed to negative: attractive decor and views for some, but several serious room issues reported (slippery wooden floor, small/suite size complaints, broken extra bedding, jammed balcony door).

Many positive notes on room views, suite upgrades and old-world charm; generally high quality but isolated report of an unpleasant-smelling room.

Rooms are generally comfortable but issues with bed size.

Rooms were excellent and very comfortable.

Mixed: several guests reported rooms that smelled of smoke and one reported a messy room; housekeeping seems inconsistent.

Housekeeping repeatedly praised and rooms described as neat & clean, though a few mentions of a room smelling/being stale lowered the score slightly.

Generally clean, but some issues noted with dirty items.

Rooms were clean and comfortable.

Very positive: excellent hill/valley views, great location and a terrace overlooking the valley that guests enjoyed.

Multiple mentions of excellent, convenient location with easy access to Mall Road, Viceregal Lodge and great views; reviewers call it the best-located property in Shimla.

Far from the sights and not walkable to nearby areas.

Location is amazing, perfectly isolated yet walkable.

Very positive: multiple mentions of amazing, attentive and cheerful staff; staff went above and beyond (extended stays due to service).

Consistently exceptional — staff repeatedly described as courteous, warm, attentive; special gestures, upgrades and personalized attention highlighted across many reviews.

Staff were helpful but some delays were reported.

Staff was amazing, friendly, and attentive.

Strong positive: multiple guests praised the restaurant and breakfast; specific praise for dishes (butter chicken) and overall food quality, with minor buffet timing concerns.

Food and breakfast are frequently praised as excellent with good variety; isolated comments cite food problems and in-room dining hassles that lower the rating a bit.

Food was praised, with tasty options and good service.

Outstanding food with plenty of choices and customization.

Generally positive: thoughtful touches (terrace, live music, electrical chair for mobility) but some disappointment with the small bar lacking atmosphere.

Heated pool, jacuzzi and spa receive praise, but play area equipment is outdated and outdoor dining/space is limited which modestly reduces the score.

Amenities provided were satisfactory with necessary features.

Amenities were great and well-managed.

Negative: complaints about extra charges (for kids/other facilities) and at least one guest calling it 'sub par for the rates'.

Guests report memorable, special-occasion experiences and complimentary gestures enhancing perceived value; a few notes about extra charges (e.g., pick & drop) slightly detract.

Facilities and service did not meet expectations for the price.

Value reflected in overall experience, but some cost concerns.