Hilton Garden Inn Guangzhou Tianhe

Perfect

Tudo

room smells smoke, it’s like some one was smoking in the room and corridor , very low ceiling height, AC is terrible. we can’t operate it. we can’t off or lose the fun speed

room smell and Ac

النظافة دون المستوى سيئة جدًا جدًا والريسبشن غير احترافي

Price was good

The facility had a strange smell

L’hôtel était très propre, la chambre très confortable. Très bonne literie. J’ai très bien dormi personnel agréable.

L’hôtel est situé loin dans le quartier, il n’y a pas grand chose lorsqu’on sort de l’hôtel

Very good staff can speak English

The breakfast is a bit lacking

Nothing

Space

Never had breakfast there. Location was good.

Le personnel très accueillant

J'ai une fois perdu mes bagages dans le hall

Communication in English was a big problem with the staff.

The food was very fresh and very well cooked

The Room all have old carpets. I had to change my daughter room twice because of old cigarette smell!!! My room was not better but bearable....you could smell cigarettes inside my room too although i was in a non smoking room...the carpets is old and smells..please so something about it.

I hit moved to 2 rooms they both were mildew infested and smell really bad the hotel has really bad black mold and needs to shut down and remodel

Mildew and room smell

The cleanliness and the stuff ( very kind and helpful especially Lena)

Breakfast, Service, Staff

Restaurant and room service closed so early

Locations & cleanness

N/A

It’s neat and close to the city center

The WiFi wasn’t strong enough

Tout et bien passé

Tout. Et. Bien passé

Слабый завтрак, запах сырости, в холодильнике дают только воду, нет даже ложки.

Le confort

Le petit déjeuner

The breakfast was good.

Good

Ok

Tidiness was okay but staff were rude

Very rude and even though early check in’s was available the staff named Lucy yang she wanted us to wait and in last although the room was already ready she didn’t respond us. We had to go to her and ask if the room was ready after the time as well. We don’t expect that in a so called Hilton. I come every 2 month to china. This is the worst hotel in china I have ever stayed.

Clean

the breakfast

Well it is a big hotel and even too late check in I found something to drink and eat. Self serve in the hotel.

It smells damp.

Чистота и персонал

Мы оставили новый костюм из хлопка белого цвета и темная джинсовая ветровка. просим их направить нам по адресу: Россия, г. Улан-Удэ, ул. Подлесная д. 120. Оплату гарантирую We left a new white cotton suit and a dark denim windbreaker. Please send them to us at the following address: Russia, Ulan-Ude, Podlesnaya Street, 120. I guarantee payment. 我们留下了一套全新的白色棉质西装和一件深色牛仔风衣。请将它们寄到以下地址：俄罗斯，乌兰乌德，波德列斯纳亚街120号。我保证付款。

I did enjoy my stay at the hotel. Everyone was friendly. Especially I want to praise Mr. Daniel Jiang to the sky. He saved my day. He helped me get over charged taxi fare by using his time n efforts. I can not thank him enough. Much appreciated! Daniel.

Расположение не удобное. Завтраки так себе. Считаю за эту цену можно было бы найти и лучше

the staff were courteous.

Great Staff Michael in reception.

location

friendlinessof counter staff

Hello, We stayed at your hotel from May 3, 2026 to May 9, 2026. Guests: AINAZIK ZHUNUSOVA KOLBAEVA MEERIM We paid for the stay via Alipay during check-in, but money was also charged from my bank card ending in 6003. Could you please check this transaction and refund the amount if this was an additional charge or deposit? I attached screenshots and payment confirmation. Thank you in advance.

Hello, We stayed at your hotel from May 3, 2026 to May 9, 2026. Guests: AINAZIK ZHUNUSOVA KOLBAEVA MEERIM We paid for the stay via Alipay during check-in, but money was also charged from my bank card ending in 6003. Could you please check this transaction and refund the amount if this was an additional charge or deposit? I attached screenshots and payment confirmation. Thank you in advance.

THE HOTEL IS CLEAN AND TIDDY

THERE WAS A CONSTRUCTION GOING ON AND IT CREATE NOISE, WHICH IS NOT GOOD FOR THE SLEEP IN THE AFTERNOON....THE HOTEL SHOULD LET US KNOW BEFORE BOOKING TO AVOID THIS KIND OF FACILITY

breakfast spread was too good. that is the best thing during my stay

ac control is very difficult. to swith it off and on it is cumbersome

No issues except it floods in the front of the hotel during heavy rains.

Situated in good and decent location, clean rooms and lovely restaurant

Location and some of the staffs were very helpful

Network sucks

This appears to be a relatively new hotel.

Poor breakfast. The "grocery" shop in the lobby. It appears to have minimal facilities

La seule chose positive de mon séjour a été que l’hôtel a accepté de me changer de chambre après réclamation. J’avais réservé, avec supplément, une chambre avec vue sur la ville. À mon arrivée, on m’a attribué une chambre avec vue directe sur un bâtiment, ce qui est inacceptable au vu du tarif payé. La chambre présentait également plusieurs problèmes : salle de bain sale, climatisation défaillante générant beaucoup d’humidité (au point qu’un déshumidificateur était déjà installé dans la chambre, ce qui laisse penser que le problème est connu). Après un voyage de 18 heures, ma première nuit a été particulièrement difficile : réveil très tôt à cause des portes qui claquent en permanence et de nuisances sonores importantes (bruits de marteau-piqueur dans le bâtiment). La chambre était située au fond du couloir, à proximité immédiate d’un escalier de service, ce qui explique probablement ces nuisances. Pour un séjour de deux semaines, ce niveau de prestation est clairement insuffisant et ne correspond pas du tout aux attentes ni au prix payé.

Ce que je n’ai pas apprécié concerne le niveau de service au restaurant/bar, qui est très en dessous de ce que l’on peut attendre d’un établissement de ce standing. Lors de mon séjour, il m’a été indiqué que le service du restaurant était assuré jusqu’à 23h30. Le lendemain, à 22h45, après une journée de travail particulièrement longue, je me présente au restaurant et me vois refuser l’accès, au motif que le service est terminé. Au-delà de cette incohérence, c’est surtout l’attitude du responsable présent ce soir-là qui pose problème : aucune solution proposée, aucune tentative d’accompagnement, aucune considération pour un client séjournant sur une longue durée. En tant que client habitué à voyager régulièrement et à séjourner dans des établissements de qualité, j’attends un minimum de cohérence et surtout un sens du service irréprochable. Se retrouver contraint de quitter l’hôtel pour aller dîner à l’extérieur dans ces conditions n’est tout simplement pas acceptable. Je précise être déjà venu en octobre 2025, avec une expérience globalement positive. C’est d’ailleurs ce qui m’a conduit à revenir en avril 2026 pour un séjour de deux semaines. Malheureusement, cette expérience a fortement dégradé mon appréciation de l’établissement. À l’avenir, je privilégierai des hôtels offrant un niveau de service plus constant et réellement aligné avec les standards attendus.

Extremely rude staff, black mold in the rooms

Остановились в отеле на 9 дней. Район оставляет желать лучшего. Нет хороших кафе или ресторанов поблизости. Погулять рядом с отелем негде. Если заказать у сотрудников отеля такси, то цена будет в 3 или 4 раза выше, чем по счётчику. Так что пользуйтесь приложением для такси. На завтрак голодными не останетесь. Для деловой поездки пойдёт. Второй раз в отель скорее всего не поехали бы.

Breakfast buffet was good.

The afternoon and night time Bar and Meal service is very confusing and disorganised. No obvious place to order,no table service , it does not much it conducive to come back to the hotel and enjoy a drink.

Proximity to the subway -10 minutes walk to Lines 6 & 11. Clean and comfortable rooms. Very good breakfast with great variety of Western and Chinese options.

Area around with not much places to go.

Proximity to the subway -10 minutes walk to Lines 6 & 11. Clean and comfortable rooms. Very good breakfast with great variety of Western and Chinese options.

Area around it.

L'hôtel est très propre avec un personnel accueillant. Aussi, un très bon emplacement par rapport au centre ville. Je profite saluer le professionnalisme de l'agent placé devant l'hôtel. Je recommande cet endroit et je pense que j'y serai à mon prochain voyage à Guangzhou.

Les chaînes étaient tous en langue chinoise.

Everything was okay . After getting dissed by one of the staff members , I was upgraded by the other one

A mr jimmy at their reception. He was very rude

Cleanliness and facilities

There is no halal food

Clean and experienced customer care

Location was quite close to railway, close to Tianhe district and lots of food options nearby. The self service laundry machine was 25rmb for a wash and 25 rmb for dryer but the machines were great and easy to use. The inside of the hotel is being refurbed so bathrooms and beds are all new. Room is designed nicely with cool wall paper.

Paying dor laundry.

Very dirty hotel. It got a weird smell all over. I had to request for room change because I couldn’t sleep. But is the same smell in the new room. My friends that we went together also said the same thing about the smell. Avoid this place at all cost

One of the worst hotel I have ever stayed. Cleanliness was very poor.

The worst hotel I have ever stayed. It got a very weird smell, I couldn’t sleep all night. They changed my room, but still it got that smell in the new room. I noticed that all the rooms smells that way, because we went 3 of us, all my friends complained about it.

Nothing to like about this hotel. Very dirty as well, cleanliness is very poor. I recommend Hilton to revoke their license

Nice porters who help with luggage and taxi, clean, good breakfasts

There were two unpleasant moments: firstly, since payment was made at the hotel, the man at reception cheated us and charged us $100 more than the amount listed on the booking. He wanted to charge TWICE as much for a three-day stay. Secondly, when we couldn't get water downstairs, we called room service. They said they'd bring it, but it never came, not even after an hour or two, and they just hung up on us.

The location was near the metro and the ability to travel around easily.

Unfortunately, the room had a strong damp and unpleasant smell on arrival, which made the stay less comfortable than expected. It’s something that really needs addressing, as it gives a poor first impression. That said, we were only staying for one night, so we decided to put up with it rather than go through the hassle of changing rooms. The rest of the stay was acceptable, but the smell was definitely the main drawback. With better ventilation and attention to room freshness, this could easily be improved for future guests.

Комфортно жить

Гарний готель для відвідування виставки в Гуанчжоу. Номери мають все необхідне для проживання. В готелі проводять ремонт, але це не заважає, сподіваюсь після реконструкції буде ще краще.

Staff were very helpful

Все супер