Mercure Telford Centre Hotel

Room was clean, freshly decorated, a good size and new bathroom. The bed was very comfy. Food lovely in restaurant and staff helpful.

The room and in particular the bathroom was old and tired and in need of a major full refurbishment. The bathroom in particular was poorly lit and tired to put it mildly. Having paid £237 for this room i felt absolutely robbed!

Very friendly staff at reception greeted us with a smile will definitely book again in near future nice clean rooms and very organised.

A lovely hotel staff amazing .pool and spa facilaties excellent.breakfast great great choices

Very convenient hotel, plenty of parking, close to Town Centre. Room was pretty good, and public areas were pretty good too. Service was pretty poor, often no-one manning the reception or the bar, and if you flag someone down, you get that look that suggests they have better things to do.

Excellent value for the International Sports Centre. Great location for Ironbridge and the RAF museum.

I booked this hotel for the spa facilities but I didn’t use them as it wasn’t a relaxing and particularly clean area. The changing rooms were a state with wet towels all over the floor and the general areas were tired and worn out. The corridors throughout the hotel had worn and stained carpets and the whole place just felt a bit grotty. We were staying there for a sporting event at the International Centre so didn’t spend much time in the hotel so it was fine as the room was clean and the breakfast good, but it needs some work to update the public areas. The staff were lovely and very friendly though

Excellent service from check in to check out, rooms were big, rooms were serviced everyday and althoigh i didn't have dinner at the hotel the breakfast was excellent. Managed to use the gym, pool and steam room whilst staying at the hotel. When staying in Telford again i will make sure i book again at the Mercure. Very close to shops, restaurants and even a cinema across the road!

Bed was super comfy, staff were very friendly and gave us a cheeky upgrade which made our stay that much more enjoyable.

Great staff all very helpful and hotel was just what I needed for this trip

Great hotel would definitely recommend and stay there again

Unfortunately I can’t remember the name of the staff on reception but she was excellent. So friendly and welcoming. Thank you!

Great hotel in good location Clean room . Bathroom could do with spruce up. Good facilities. Lovely breakfast. Friendly staff and helpful.

Breakfast was pretty substandard and food was cold they had cue for various elements of the breakfast and the coffee was cold as well

The photos attached are from room 501 that we were given on 4-7-2025 As you can see the bathroom was extremely dirty & the extractor fan was not working. The safe was also not working which we reported but were told there was no maintenance team on site to re set it so we had to take our valuables around with us each day. Also one of the lamps didn’t work which again we reported but nothing was done about it. We went for a swim in the pool where I found the ladies changing rooms to be in a dreadfully dirty state with slimy, filthy floors, rusty & broken locks on the lockers which were also very dirty inside. Peeling paint & black mould around the edges of the floors. The water in the jacuzzi was way too hot & was overflowing with deep foam so was too uncomfortable to use. All of this was reported to deputy manager & manager with photos as proof. My dinner that evening was inedible. The batter on the fish was very under cooked and the fish inside was horrible so they gave me another fish & chips which was the same standard so I went without a meal. The waitress gave us a bottle of water to compensate. We told the receptionist & she refunded our money. We were given another ‘superior’ room which was a little cleaner with a working safe. We asked for a refund on our stay but were told that because we had booked through ‘Hotels.Com’ we had to go through them to get our money back. We hope that this can now be arranged.

Bathroom was mouldy, sheets are rough, I ordered room service for it to take 2 & half hours to come and when arrived it was over cooked and tasted burnt.

Nice hotel. Good service. I don't like the idea of paying for parking when you are a paying guest.

Very nice. Clean . Friendly and helpful staff Room very nice - well equipped serviced daily. Breakfast and bar meals very good. Thank you for an enjoyable experience

Extremely convenient spot, 6 minute walk from the train station. Excellent facilities and staff

We had a disabled room linked, but locked, with a room next door. Our room was very cramped, difficult to get round the bed. Noise from the adjoining room was very intrusive. However, your staff and service were excellent.

Clean tidy, friendly staff and would use again

facilities are very basic and dated! no after hours service and not able to contact reception!

Only one thing which I was unimpressed with the whirlpool I used as it wasn’t powerful blower and no bubbles. I enjoyed the heated pool. I stayed there four nights. The breakfast service are great. One of staffs know that I liked two poached eggs on toast. Before I asked for it, she quick reply ‘ you want two poached eggs?’. It made me smile

I like that I’m able to get off the train and walk straight to the hotel which is less then 5mins walk

The hotel is not worth the money. It is very tired and need some TLC. There was rubbish in the plant pots. The carpet is thread there. The shower was broken. The shaving mirror was hanging off the wall. The bottom of the shower door was waterlogged and all the paint was peeling off the staff for the swimming pool, sat about on their mobile phones and ignored customers. The swimming pool ceiling is massively stained. All the lockers were dirty and the locking facilities wobbled. I will not stay in this hotel again. It is not worth the money.

Reception arrival was pleasant, my room was great: large double bed, good size bathroom, TV and heating. Had a fabulous hair dryer which most hotels don't provide, normally they haven't got enough power and then takes ages to dry your hair. Breakfast was wonderful, from full English to continental breakfast. The staff during breakfast service were amazing, very friendly and always topping up the breakfast stands. They have a fabulous swimming pool and gym to add. I would highly recommend to anyone who would like a comfortable stay. And it's also only a short walk from the station too.

Had quite a pleasant stay up to the point that I was woken at around 8 am to the sound of drilling, banging, then at around 9am a lady knocked on my door and asked if I was checking out ! I told her that I had until noon and then mentioned the noise that I had been woken up to , she just shrugged her shoulders and said they are fixing doors ! So decided to check out on arrival at check out desk the lady just asked for room number and didn’t even ask if my stay had been ok, if she had have done I would have told her about my experience,I feel really sad that I wasn’t told that there would be noise disruption and I certainly didn’t expect a knock on my door to ask if I was checking out, very disappointing.

Dissapointed to be stung for £10 parking when no other option available and the delights of a couple screaming at each other from the neighbouring room at 1am. Room was the other side of the leisure facility, stunk of swimming pool, worn carpets and just plain tired.

The staff in this hotel were just outstanding. My father had passed away and my sister and brother both stayed the night of the funeral and honestly they made our stay better. It was spotless and they have the comfiest beds. Going back in May.

Depends on the price . Whatever you get quoted add £10 for car parking charges. Otherwise other basic hotels offer overnight parking for £1.60 at Southwater. This was a weekend stay and was a great location. Walkable to train station and shopping centre and huge car park. The onsite pool and steam room and sauna are a great bonus for the morning after a great night out.

Started well but then when room was cleaned they left the rubbish bag on the bathroom side next to the sink... £24 just to hire some darts for a quick throw... Mould on net curtains , condensation on window Shower that had to be angled just to make sure water stayed in bath , if turned too much the hose kinked and stopped the water coming out.. Little things could improve

I don't live locally and was meeting some friends for dinner. I was made to feel really welcome at the hotel, the room was clean and really spacious. The bed was so comfy and the shower was lovely.

I ordered an accessible room, when checking in I was informed that all accessible room came with a bath which in the end makes the room "non accessible" I was then given a normsl room with no hold bars and no emergency bottons, also the room did not have a phone, so impssible to call for help. This hotel should not sell its self a accessible hotel if the rooms are not.

Great 3 night stay, while visiting family and friends. Reception, bar, restaurant and housekeeping staff were all friendly and helpful. Would definitely recommend and stay here again.

The restaurant in particular was excellent. Staff couldn't do enough for us. Lovely stay!

No hot water, one day yes and one day no. I stayed there 11 days, imagine how it was!

It was ok the staff were generally friendly , information on the leisure facilities needs to be available at the main desk . No hot water in the morning I did report this to the receptionist and was advised it was something that was affecting that side of the hotel - too many people trying to shower at once .

The walls in the hotel rooms are the poorest i have stayed in. Our room unfortunately was an joining room. The walls are that thin you can hear everything below you and at the side of you. Even if someone is in the shower. Was woken every morning at 6am from other neighbours rooms.£178 i was really shocked and disappointed. Staff in the mornings cleaning were also really loud not very considerate to people sleeping still.

nice place

Very quick check in, easy walk to shopping centre

Incredible service, Incredible stay.

Unfortunately receptionist on check-in appeared uninterested and lacking interest in what they were doing. This contrasted markedly with a mid evening experience and upon check out (although the receptionist was on a call - they happily indicated for us to leave our key). Staff in restaurant were appropriately attentive and happy to advise on choices. Pool facilities are ok however the area feels tired and could do with an update, whilst changing rooms are clean, the lack of locking lockers is disappointing (you need to provide your own padlocks). Bedroom- comfortable, bathroom ok

Had a lovely stay, staff were great, first room, tv wasnt working but staff quickly resolved that by changing rooms, stayed in room 102 with being right by the stairs you can hear the door always slaming, but other than that no complaints, we didnt eat at the resturant, we ordered takeaway to hotel with no issues, asked staff for forks they quickly sorted them we have stayed here a few times never usually have any issues, parking is a bit expensive for only 1 night £10 but same price if ur staying more nights

Room heaters (both aircon and radiator) make too much noise during the night. Room doors are closed so fast it does a loud bang noise that is heard all rooms in that floor. Cleaning was good. Breakfast and the bar was my favorite.

Comfortable and quiet

great place to stay, close to food outlets but quiet surroundings. my only issue with the hotel was my room 607 was very dull with very little lighting.

My stay here was enjoyable because it’s a clean well presented hotel. The staff were very friendly and helpful. I will be staying here again.

VERY GOOD overall

First room noisey 2nd room smelt of paint 3rd ok

Great hotel great breakfast friendly staff the only thing is that when you book your reservation they don’t tell you that you have to pay £10 parking charge.

Very good hotel all round

Lovely hotel. We stayed for one night on a shopping trip. Convenient location and nice bar area to chat in the evening

Comfortable hotel. Great staff. Excellent value.

Room was very pleasant with everything that you needed but the corridors were dirty and needed deep clean or replace the carpet. Staff where helpful and friendly considering it was Boxing Day. However it wasn’t made clear when booking that we would be charged an additional £10 to park the car for the night. Would probably stay again.

Receptionist steph awesome No water this morning no tv either When water turned back on it spurred out dirty water on myself

Has 2 nights at this hotel. Breakfast selection was great. Pool facilities included in the price was great. Would definitely stay there again. Room was very presentable. 5*

Our two night stay at the hotel was excellent. The staff, especially Steph on reception went over and above to make sure we had everything we wanted. Everyone we encountered was polite, helpful and a credit to the hotel. Breakfast was superb and kept very well stocked, the bar food was also great. Bedroom clean, had everything we needed and comfortable. We will be back

Service by Yuen Dan and Steve excellent. Looked after all guests. Hotel room a little dim and one lamp not working but overall decent

Carpet was not hoovered prior to our arrival. We stood on small items that previous patrons had dropped. Heating wasn't working in the room, it was very cold. Took over an hour for them to locate a heater for the room; we had to visit reception 3 times to resolve this. There was only 1 robe provided in the room for the spa and by this point, I just did not want another trip to reception to ask for anything more. Restaurant seating by the window for evening meals and that was also very cold. My chicken burger was pink but they seemed short staffed so I didn’t bother saying anything. Vegetable soup and Fish & Chips were nice. Breakfast staff were lovely and this food was much better. Good choices. In general, the hotel comes across as trying to look high end but isn't actually maintaining the property well enough. In summary. Overpriced. Breakfast great. Hotel room not the cleanest. Service too slow.

Very comfortable bed but it was hard to sit up as the lit headboard creaked a lot and didn’t feel v sturdy. Photos show a coffee machine but that’s only in upgraded rooms. Room was v spacious. Excellent shower Very tasty breakfast with a good selection of cooked and continental options to choose from

Really impressed with this hotel. Staff, especially Alex at the bar was so friendly & helpful. We had the king room & loved it. The bed was so comfy, didn’t wake up until 10am. We will definitely return.

Lovely hotel, they upgraded my room and it was really clean and comfy - no issues there. However they charged me for parking but there were no spaces. And the entry from the car park with luggage is a bit of a pain. They also didn't actually check me in when I checked in, which caused issues when I got back that evening. All sorted out and they gave me a free drink, but it was still not the smoothest experience

The hotel is always great, along with great staff, special call out to Sam the room cleaner, he was absolutely brilliant and so helpful.

Good for a cheap stay, but rooms and pool area are very tired and in need of a refurb. Very basic rooms too.

Friendly staff, clean and comfortable room.

The bath room was lucked and I needed to call for it to be opened and noisy a bit apart from these it was extremely excellent

Great food drinks bar and other. Well recommend

Really regretted booking this hotel. I travel weekly for business and chose this one for its 24 hour check in because I knew that I would be arriving late and I paid extra for free cancellation. I arrived at 11pm after a very long drive and checked in to my room to find that there was no hot water in the bathroom. On reporting this to Reception, there had apparently been issues with the hot water all day, they had not mentioned this to me while I was checking in, and my only option for a warm shower was the pool showers which were now closed for the night. I do feel like this is a significant issue, and had I been informed of this, I would have cancelled my booking and gone to the hotel across the carpark instead. The next morning, the hot water was still not fixed, and I suspect the issue had been significant and going on for a while. While I appreciate that things do sometimes malfunction, the lack of transparency or communication concerning this issue before or after I arrived was very misleading, and having spent £142 for a 8 hour stay in a hotel where my journey times meant that I had no options for anything other than a cold shower was ridiculous. Not even a refund of any kind on the price paid!

Excellent hotel and very friendly staff

The room was soooo noisy with fan noise from an adjacent building. This should have been advised during booking. No other was available - so I was told

The foyer and restaurant looked spotless. The staff that booked us in was friendly, although lacking information about the hotels facilities. The room was lovely, appeared newly decorated. The windows were old and let in some cold, but the heating was on all the time so didn't notice unless near the window. The heating was noisy and the bathroom although clear had mould on the grout. Of note also is there was no hot Wtaer by the time we showered about 11am. The swimming pool, etc were lovely, a little small but it was quiet. The changing areas weren't good at all though, cold, dirty, old and broken locker doors.

Had an excellent stay. The staff were friendly and helpful. Room service was quick and convenient. The room was cleaned and the bed made whilst we were out. Overall a good hotel. The only thing which was slightly inconvenient is the parking charge which was not very well advertised prior to arrival. It would be good if that charge was built into the room cost for at least 1 vehicle as based on location - it is unlikely many guests would not be parking there.

Had the best stay, super dog friendly, great location, friendly staff, lovely gym and spa facilities! Would definitely come back! Thanks to the staff for letting me sit in the bar with my dog for the breakfast buffet :)

Room was dirty and floor covered in blood spots, pillows covered with blood marks. F&B manager Dean confirmed and was horrified, gave me a drinks voucher and changed my room. No one picked up phone at reception so had to go down 3 times as room was so bad

In the main the hotel and staff were great. Our only issue was (what appeared to be?) poor sound insulation to the room, so when other guests were off to bed after midnight, voices in the corridor and banging of bedroom doors sounded as if our room door was wide open (which of course it wasn’t!)

Comfortable stay. Good rooms. Good breakfast and pool area is decent

The stay was good but I did not like the illuminated bed headboard and the absence of a hook to hang coats etc.

Out of order pool, no one told me about. £10/night parking charge.

Amazing had best night sleep and can't wait to stay again Many thanks

Lovely room but horrible pillows. Either lumpy or rock hard 😞

Lovely hotel. Plenty of parking space. Did not like the breakfast set up. Prefer buffet style. Not that many options. Daughter disappointed that no Nuttela available. Went somewhere else for breakfast the next day. Nowhere to get a snack or drink. Just the bar! no vending machines. Nowhere nearby apart from KFC to get snack or drink either. On the plus side, pleasant reception staff, clean, comfy rooms, we had 2 adjoning ones due to family. Nice pool and jacuzzi with towels provided but lockers not secure. No key for them. Had to take a chance when using them which wasn't a comfortable feeling.

- upon booking the stay I did ask for it to be made special for our anniversary. This was not done - upon reaching the hotel we were greeted by a staff member more concerned with helping there young daughter get McDonald's rather than checking us - we had to pay a £15 charge for parking which was not passed on to us at the time of booking. - our room was not made special at all. Instead we were met by mouldy windows, a skittles on the floor, a mouldy bathroom, with yellow stained floor mats. - the gym: the pool was closed throughout our visit. The gym equipment had a lot of variety, but was old. The staff were all extremely friendly. And to get into the locker room you needed a separate code and so needed to wait for staff to get in. - the gym does not provide padlocks and the lockers do not work with smaller locks. The locker room is not clean and looks outdated, the showered were mouldy. the steam room was not clean and was mouldy and the sauna also did not feel clean and had broken pieces of wood. On one occasion there was workmen in the area and one was topless which was unnecessary. - The front line staff didn't really seem like they wanted to be there. They did meet every request but didn't seem so keen. - pool tables cost to use. You can't bring food from outside and eat in the seating areas in the hotel as they expect you to buy there food. - The windows have no safety locks. - the cleaner did not replenish our toilet paper or tissues.

The pool was closed not informed previous to arrival .dissapointed 12 yr old grandson .probably reason why i booked so he had free time so upset .

Fantastic

Suitable for overnight stay

Lovely friendly staff nice hotel but we had no hot water and had to have cold showers which resulted in us getting a partial refund

Excellent hotel great value for money comfortable stylish rooms. I would recommend staying here

Location was good for trip and staff very friendly plus bed was super comfortable. However, food in bar wasn’t great (had a pizza and garlic bread) and the bartender could not understand I wanted a normal Coke and gave me Diet Coke even after asking twice. While I got a good nights sleep, the attention to detail in regards to cleaning is severely lacking in the room. Old spiders webs, dirt, some red stuff on bedside light switch and very old hard water stains on shower seals. Would have complained but overheard at the check-in desk that they were fully booked so would not have done much good. Bottomline, nice staff and easy location off M54, but room conditions let it down massively. I do not plan to stay there again even with the low price offers. Disappointing.

Nice room, friendly staff and easy checking process

Hi Unfortunately disappointed with general customer service and lack of correct communication. On arrivals after a long day of traveling and work i asked if the pool was available for use and was told yes by check in/reception staff. However then when I went to use it i was told it was closed and had been for a while and wouldnt be opening any time soon. Couldn't use the steam room or sauna either. Very disappointing as was much looking forward to some down time. The food however was lovely and the staff in the restaurant were also so polite.

All in all,, I was pleased ,,only downside was the swimming pool was closed due to repairs being done

A great place to stay.

Nice property with comfortable beds and pillows! has a good restaurant, pool and spa facilities. Burger king, KFC, Costa and shopping area in walkable distance.

Would be a 5 but pool and leisure area needs major TLC. Hotel was lovely large room good shower. Breakfast was very good great quality and lots of choice. All the staff we met were great. Main let down is the pool and spa area. Needs complete overhaul. If you booked for the spa you would be disappointed

It was brilliant just issues with lift apart from that very good

Good hotel useful central location

Had a booking, went to check in and the booking was not honoured which lead to having to find alternative, more expensive accommodation

We arrived around midnight as the hotel had been informed in person earlier in the day. When we got to our room , (passing down corridors with napkins and cutlery scattered at random intervals) we found a trail of toilet paper scattered around the room and filling the toilet. 2 napkins lay on the floor. The duvet was creased, suggesting the bed had been used recently, confirmed by that side of the duvet being untucked and the mattress underneath creased. We were too tired to treck to reception demand a room change, especially having been told the hotel was full. While one may expect this might happen in a £50 pn hotel one doesnt expect it in a £110 pn hotel.

Our 2 need time staying here. Lovely clean hotel with friendly staff. Although we did have an issue with check in this time around. Arrived just before 2pm and was told our rooms weren’t ready yet (not an issue itself as we were slightly early) but we were told to take a seat and someone would let us know when our rooms were ready. We sat waiting for over 20 mins and nothing so my partner went back to reception only to be told the rooms were ready and there must have been a miscommunication. Not the best start but everything else after that was great. The breakfast here is amazing, absolutely everything you could think of, spoilt for choice, and the staff are more than happy to help with any special requests you may have. We will be heading back later in the year for our 3rd visit with hopefully a smoother check in.

Everything is fine, but I was surprised to find that there was no air conditioning in the room. This was particularly disappointing as I had specifically chosen to stay on the hottest day of the year, based on the hotel's description which mentioned air conditioning.