COMO Castello Del Nero

Lo staff eccezionale

Nulla

We were celebrating my mother’s 60th birthday with our family, and the service exceeded every expectation. From the moment we informed the hotel about the occasion, every detail was thoughtfully arranged. A bottle of excellent wine and a beautiful selection of treats were waiting for us in our suite upon arrival, making my mother feel truly special. We had also booked a full-body treatment for her at the spa, and at the end of the treatment she was presented with a thoughtful gift from the spa team. It was such a lovely surprise and a wonderful personal touch. We were absolutely speechless when we stepped into our suite—it was even more stunning than we had imagined. The historic castle, elegant interiors, and breathtaking Tuscan views made an unforgettable first impression. The service throughout the entire hotel was flawless. Every member of staff was genuinely warm, attentive, and highly professional. Every detail had been carefully considered, from the suite and breakfast to the restaurants and the spa. This was truly one of the best hotel experiences we have ever had, and a place we will always remember.❤️❤️❤️❤️❤️ 5+ stars!

Every aspect of our stay exceeded our expectations.

Alles

La Vista

Siento q esta muy high overrated para q lo recibes

Tudo

Nada

I had a truly wonderful two-night stay here. Surrounded by nature, it was the perfect place to relax and recharge. During my stay, I enjoyed playing tennis and taking peaceful walks, which made the experience even more special. The staff were all incredibly kind and attentive, and the service was exceptional throughout. Both the breakfast and dinner were absolutely delicious. It was a heated swimming pool, but a bit cold to swim in May. However, we were glad that we could use the jacuzzi with our child before the opening hours, which was very nice. I sincerely hope to return soon and stay for a longer time next visit.

Wyjątkowe miejsce, klimatyczne obsługa na medal

Petit déjeuner bien

Chambre à 1400 € : une cellule grise sans aucune décoration . Pas de plinthe : un simple coup de peinture ! Pas de liseuse ! Surtout on a participé à la douche du voisin . Des trous au plafond entre les chambres . Salle de bain : pas de wc indépendant . Pas de douche indépendante

Personale accogliente, struttura raffinata ed elegante

The whole experience of staying at the hotel was exceptional

N/A

Absolument tout! Nous avons passé un séjour absolument parfait. Le personnel était très attentionné, les lieux splendides. Toutes les attentions dont nous avons bénéficié (comme être surclassés dans une suite) ont fait la différence. Les 2 restaurants ainsi que le petit déjeuner étaient parfaits. Et en plus, l’échange avec le directeur (français 😉) était très agréable.

Rien!

an excellent location — very close to Florence yet surrounded by the peaceful beauty of Tuscany. The views during breakfast and meals are absolutely stunning. Our room was beautiful, tidy, and equipped with all the main essentials. All the staff were very friendly and welcoming, especially Diletta at the restaurant reception, who was exceptionally kind and professional. We stayed for two nights and enjoyed every moment. The food was good, the spa and facilities were excellent, and parking was easy with valet service available. This is the perfect place for anyone who wants to enjoy the Tuscan countryside without long drives from Florence. The whole experience was smooth, relaxing, and truly memorable. I would definitely stay here again with full confidence.

Nothing

Beautiful surroundings - beautiful rooms - very nice restaurants Central location for visiting San Gimignano, Volterra, Siena, Florence, Pisa, Lucca, ... Very friendly staff

big room, but with no view (windows high up walls) which is a pity for that price

otelin konumu ve doğası çok güzeldi.oda büyüklüğü çok iyiydi.

oda tuvalet kokuyordu.otelde buna camı tuvaletin camını açarak çözüm buldu:)ayrıca 1 ay önce 1900 euroya aldığım odanın daha üst kategori odası odaya giriş yaptığımız gün 1400 euroydu.bunun nedenin 1 hafta geçmesine rağmen hala söyleyemediler...

Amazing facilities, large plot of land with many activities, beautiful wine cellar, great preservation of rustic architecture

NA

Das Zimmer liess keine Wünsche offen.

Pulizia e struttura

Se si chiedono 1.400/1.500 euro a notte si richiedo un altro livello su servizi, amenities ( livello medio ), servizio bar lento e dozzinale ( es. Si versa il vino senza primo farlo assaggiare per ben 3 volte… etc ) ripeto posto bello e non eccezionale e livello medio sul resto

Beautiful!

Very clean, beautiful setting, great facilities, attentive staff

The imposing views and location

The space, relaxed informal atmosphere.

We stayed at Como Castelo Del Nero in June for our babymoon, and it truly exceeded every expectation. From the moment we arrived, we felt completely looked after. The doorman greeted us with a warm smile and took care of our luggage, while the lovely reception team made check-in feel effortless and welcoming. Right after check-in, Giulia gave us a warm tour of the property and walked us to our room—which was absolutely stunning. Spacious, elegant, and with views that immediately made us feel relaxed and spoiled. Later in the day, we met Fabio, the hotel manager—gracious, attentive, and clearly passionate about creating a memorable guest experience. The hotel is set in the most peaceful and breathtaking surroundings—rolling hills, vineyards, and a calm that’s hard to put into words. We spent hours on the terrace, soaking in the view over delicious lunches and romantic dinners. Every dish was wonderful, but a special thank you goes to Chef Giovanni—I’m still thinking about those ricotta pancakes at breakfast! The pool was perfect for a gentle dip and some quiet sun time, and the housekeeping staff were incredible—our room was always spotless, fresh, and beautifully maintained. This trip gave us exactly what we needed: time to unwind, reconnect, and enjoy some stillness before becoming parents. We left feeling rested, happy, and full of gratitude. We couldn’t recommend Como Castelo Del Nero more—it’s not just a beautiful hotel, it’s an experience.

Beautiful place to stay and enjoy .

Beautiful hotel set in picture-postcard stunning Tuscan hills. Wonderful team at the COMO, great food and wine, fabulous spa, we stayed for 5 days and look forward to returning. The table supper in their olive grove was a fun and delightful surprise during our stay. Thanks to the team for looking after us!

Do Not Be Fooled by the Views - This Hotel Was a Huge Disappointment Jun 2025 My family and I stayed here for two nights and I must say, this is one of the most overrated hotel stays of our life. Sure, the view's nice. And that is where the pros end. Staff check-in took over an hour with attitudes from staff even though we were polite. We had two rooms-one Como Suite and one Estate Room-and both were outdated and underwhelming. Bare walls, horrible. The Estate Room had a terrible moldy smell-so much so that we all left with coughs and sinusitis. When we complained, the staff just said "okay" and that was the end of it. We also requested twin real beds in the Estate Suite-we received a queen and an awful, old, rollaway bed that was so uncomfortable my other son had to sleep on the couch-and he spent the whole trip in a bad mood due to lack of sleep. Ridiculously unacceptable for this price. Staff operates a Michelin star restaurant? A simple three course meal took three hours. There were no a la carte options. Which was an issue since one of are family members is pescatarian. The "non-fancy" restaurant was equally disappointing. The food was fine but it was a battle of hand waving to get the servers’ attention after waiting 15+ minutes. The pool was beautiful, but there was one overworked (and admittedly lovely) server forced to help 20 people, so again, service was tough. The pillows on the couch in the Estate Room smelled funny. We told staff and they did nothing. WE STAYED IN ROOM 403 AND 404. DO NOT STAY IN 403.

The location is beautiful, the facilities are wonderful and the food is delicious.

The service is extremely inconsistent, making even small requests hardworking. This makes the whole experience not as smooth as it should be in a resort of this level.

Service could truly be improved. The amenities are okay but the views were very pretty.

One of the most beautiful and delicious place in chianti - and what a view! una cartolina, it is close to firenze yet you feel on holidays immediately. It’s a place where dreams come true. Thanks for the warm welcome, it was a joy! We can’t wait to be back in this serene paradise

View is great. Staff information is incorrect. Main dining is not good.

When I first booked this hotel (to attend my friend's wedding), I thought this was overpriced. But, it was very much worth it! Undeniably - this is the BEST hotel breakfast I've ever had. This place makes a Ritz Carlton breakfast taste like school cafeteria food. The tiramisu I ordered via room service was better than tiramisu I had in US Italian restaurants with tasting menus. Overall food here, is on a new level! The room was cozy and had phenomenal views. Turndown service came with gummy candies that were on a new level. Lastly, The team strikes the last balance of professionalism and warmth. Receptionists and restaurant staff always were attentive and came with a smile. Would probably nudge Michelin to give this place 2 keys, instead of 1 key.

Fantastic staff, warm but professional! Great recs and helped with booking good transport. Breakfast was the best I had in Europe! Amazing views

Beautiful property in a stunning location. Large, well appointed rooms. A wonderful stay.

We stayed here on a family vacation with a rental car driven from Rome. In looking at the map, I was unsure how the location would work out, as our goal was to drive to small Tuscan towns each day. Turns out this was a great location and a great property. The room was clean and large, staff was very friendly and accommodating, food was good we had breakfast and dinners, and the setting is very pretty. We have a special needs son, and everyone was very kind and helpful in handling any special requests we had to meet his needs. We left this property to go to Florence, and in retrospect wished we had stayed longer at Como Castello. The hotel is well located for driving in Tuscany - we enjoyed the pretty ~1 hour drives to some of the smaller towns we visited, and the roads are good. There is a small town near the property for gas, and a few restaurants. Overall a great location, superb friendly and helpful staff, and great property. We would absolutely stay here again.

Great overall

We stayed here for 3 nights as a side trip to our stay in Florence. The hotel is spectacular! It’s a castle overlooking beautiful Tuscan hills and olive groves. Amenities were top notch. Breakfast in the Pavilion was so delicious and everything was so fresh. Yoga with Giulia facing the hills in the morning was a wonderful way to begin our day. What made our stay even more special was the staff. From the bell hop to the breakfast wait staff everyone treated us like we were well liked family members :). Giulia at the front desk, Maria at the spa and Francesca , Valentina and Giuseppe at the Pavilion deserve special mention. If you are planning a trip to Tuscany you must stay here!

The hotel Como Castelo Del Nero is a beautiful property. However, for this resort to feel more comfortable and welcoming as resort it will require a few changes: The rooms are to bright. The lights system are designed for business only. There are not one single dimmer in the entire room or bathroom. Secondly important thing are the steps to access the bathroom. Definitely is not recommended for elderly people. Another thing, there are no place for a makeup station. The heritage room is too big and not cozy at all. The fireplace it was only a decorative piece of art. The hallway needs a rugs for a better acoustic sound. The walls are missing pictures with a nice landscape of Tuscany or either a little bit of historic moments about Italy. It perhaps about the Nero… anyway. I have been traveling to over 68 countries, and I have had great experiences around the world. So I can feel the difference between welcoming resorts or a more business experience:

A manager who was the only one who really cared about the guests and was in fact the only one who understood the workings of a 5-star hotel

All the details were well taken care of. Excellent service and stuff. Amazing view and overall great place to relax, unwind and enjoy the Tuscan scenery and food in luxury (the Michelin star restaurant within the hotel was amazing)

One of the most impactful properties I have visited and I will highlight a few desired improvements. My photos will also tell an impressive story. PROS: tranquil, serene, beautifully styled, gorgeous gardens, 10 mile vistas, incredible breakfast service, location CONS: limited private public areas, at peak service hours staff pressed, some rooms may be compact and lack views, dimmer lighting at Taverna and Pavillion in evening. My first COMO and I will try others. Used PLAT AMEX got upgraded to 201 suite which was incredible. Friendly and warm staff!

We stayed here for 2 nights of a Backroads cycling trip in Tuscany. The hotel is pretty with magnificent views of the hills and valleys of the region. Our room (204) had a nice view. The breakfasts were lovely and we also enjoyed a nice dinner outside on the terrace one night during our stay. The pool is lovely and offers incredible views. We utilized the spa at Como Castello del Nero and give our experience mixed reviews. The hotel only has about 50 rooms, but oddly feels much bigger and offers less intimate service than expected.

The view is fantastic, the service phenomenal, the food is good, and location convenient to visit Chianti towns with a car - all within 30 minutes. Our room was gorgeous, a suite, with fantastic views and large bathroom (albeit small shower); very well appointed. Bath products have a really strong smell fyi. Be aware that this hotel is VERY modern, almost too much for the setting, and it has some real misses in terms of design that will affect the quality of your stay: -there are eye sores everywhere, from the horrendous ATM machine, the fire extinguishers (could be placed in different corner), the mirror room, and the absolutely hideous main restaurant; more on that later. There are also HUGE misses on leveraging their fantastic view: -the pool has zero view, so it was a huge let down. The tree is beautiful but they really should trim all hedges around. Also, you look directly into the hideous towel stand; that should be moved. -Only 4 pool chairs have a view, four!! -their terraces feel “stale” once you sit down, you have zero view- again, they need to trim the plants. Also, the chairs where you’d have a view are turned the other way(!). They are also too modern and gray and drab. This place needs a professional visual designer to maximize their view; that’s why we’re there for. In addition, staff constantly walks back and forth on terraces carrying carts of glasses, food, electric equipment, etc. It’s honestly hard to relax with so much back and forth; felt stressful. They need to figure out a more discreet path for all the work. But the biggest eye sore is their main restaurant. It’s literally a makeshift tent and hideous. I couldn’t believe it when I saw it. It gets cold and damp if chilly or rainy and hot when hot outside. Has hideous fans on the ceiling and plastic sides. Forget white table cloths. Really unacceptable for this hotel category. AND is outside, so if it rains you’ll need an umbrella or walk through the dark gym. Not a great experience. The food was excellent during the week and disappointing on the weekend. Their bar inside is again too modern but aside from the Vegas style atm, you CANNOT order ANY food here. So if you’re hungry and it’s wet outside and don’t want their Michelin restaurant, you’re stuck with eating at the tent restaurant. On the good side is their proprietary Como wine - phenomenal, worth a trip for that. Their jacuzzi was the best ever, big and so so fun. Nice spa too. The service from Mattias, Matteo, Gabriel and Giulia (frontdesk) was outstanding. Ask for their printout sheets when visiting towns. Super helpful. In September, they have harvesting of grapes and an olive tree grove dinner that was totally worth it and lovely. Very unique and fun with music. Shuttle to siena/Florence only runs on specific days and leaves at 10am and comes back at 6pm, so rent your own car! Overall, we may come back but I’d be looking for more eye pleasing hotels before returning and definitely waiting for improved restaurant structure and a pool view.

This was one of our last stops through Italy and a great choice! Rolling Hills and Vineyards the grounds are absolutely stunning with Rolling Hills and breathtaking views around every corner. The hotel sits on 740 plus acres and has great hiking/walking trails. It is located in the heart of the Chianti region and a shirt trip to San Gimignano and Sienna. I would especially like to give a shout out to Matteo who was very accommodating to any request we have. All of the staff was very friendly and accommodating. We did not have a chance to try the Michelin star restaurany inside of the hotel but I heard it is absolutely wonderful from the other guests. I would highly reccomend!

Amazing property in a great location to see many of the villages in Tuscany. Room Sizing was great and views from the room were AMAZING. The spa services were great BUT very expensive (we travel very regularly). Staff in areas except for the reception were pretty amazing! Breakfast area - Gabrielle is one they need to keep! He is so amazing always happy to appease! Pool side - Jay was so great always preempting our requests and always happy! Day Spa - Eva is a talented masseuse! The La Torre restaurant wasn’t as great as i expected considering the high prices.

Reception staff could be a little friendlier and more helpful in organising external activities. At this price point an accessible activities/services planning support would be helpful. We requested services to Florence and the reception were not very helpful (yes they offer a shuttle but the timing did not suit us). We needed options so that we can have a private drop and pickup vs taxi due to the fear of being unable to get one back to the property at night after dinner. The reception weren’t very helpful which was frustrating. Overall improvement should be made to support activity/stay planning upon checkin as we would have loved to know about the Hot Air Balloon option, that we only found out about our last day because we saw it during breakfast. Upon arrival we were greeted and shown around by a lovely lady who also runs the yoga on-site. She was so engaging and genuine (I cannot remember her name but upon she is the perfect selection for greeting new guests! The grape harvest activity was pretty great! The staff and organisation of the activity considered attention to detail. Improvement could be made in communication in terms of what to wear and what to expect on the day. We also had a private Vespa tour with Samuelle (our private tour guide who was AMAZING). It was an experience that we will never forget. I was a little nervous but Samuelle (who is young but more mature than his age!) was great at providing me the confidence I needed. The activity was super expensive but one we won’t regret or forget! Etched memory!

- nice welcome, with drinks and refreshing towels - the view in the vecinity of the pool and from the terrace and restaurant is wonderful - occasional complimentary fruits and refreshing towels while at the pool - a lot of kid-related welcome gifts

- while they offer you a lot of kid-related welcome gifts, it's disappointing they don't allow children under 16 in the spa area. They promised they will call us when nobody is around to allow us in the spa area with children but they never contacted us during our stay - the castle feels too much redesigned, not feeling the vintage vibe anymore - very expensive daily activities (hundreds of euros for wine tasting / cooking classes / bike rides / etc) - barely any towels at the pool and also very muddy area / grass. Service is also quite limited

Amazing experience, really enjoyed.

The hotel setting is just magical. The views from the room, and restaurants are picturesque and there is an overwhelming feeling of serenity. The rooms are spacious and the shower is heavenly (especially the bath products). We were fortunate to have dinner in the olive grove which was a fun experience, with excellent food! All the staff who are extremely friendly and gracious, with a shout out to Gabriel, who provided us with information on wonderful places to visit and outstanding service! We can’t wait to come back!

We spent four beautiful days at Castello del Nero in July 2024. It was our fourth time and it is truly one of our favorite hotels we have ever stayed at. We were three friends and we received the gorgeous and huge Heritage Suite 116. We love that spacious Room so much: it has a separate living room with studio and desk, a fireplace (provided with candles). The highlight is the amazing high ceiling with frescos. Having an afterdinner drink with candles in that room was a magical feeling. The bedroom is separate and connected to a large bathroom with walk-in shower. Coming here from 2011 makes the Castello del Nero more special to us from time to time. Also the fantastic staff makes us feel very welcome. You can see and feel they really want guests to feel good and special. The hotel is an ancient beautiful castle throning on a hill with a spectacular and vast 360 degrees view on Tuscany. The huge Pool has a pleasant temperature in which we spent hours. We would like to thank the fantastic staff for the room and the special treatment. We will never forget this and look forward to coming back again in our Tuscan home.

Our room was awesome but the staff wasn’t very friendly. Transportation was extremely expensive to go just a mile away. We would not go back here.

We dined in the al fresco pavilion in the main hotel. Delicious food, unbelievable views but terrible service. When we mentioned to Matteo that they forgot four out of nine meals he acted like we were the crazy ones. We would have respected him more if he just apologized for the mistake. It was his arrogance that made me write this review.

**Overall Experience:** COMO Castello Del Nero is a stunning property that has recently undergone renovations, and it shows. The entire facility is polished, with everything working perfectly. The rooms are spacious and exude the perfect Tuscan vibe, making it a truly luxurious stay. The hotel's location is ideal, situated centrally between Florence and Siena, providing easy access to top wineries, San Gimignano, and Rinuccio, which is acclaimed as the best lunch destination in Italy. **Positives:** - **Property and Rooms:** The recently renovated hotel boasts a polished and well-maintained appearance. The rooms are spacious and embody the Tuscan aesthetic perfectly. - **Location:** Positioned perfectly between Florence and Siena, the hotel is only a 15-20 minute drive to major attractions and renowned vineyards. - **Wellness Packages and Activities:** The hotel offers comprehensive wellness packages, including a memorable truffle hunting experience. The surrounding area also provides excellent hiking opportunities, which the family thoroughly enjoyed. **Areas for Improvement:** - **Staff Training:** A significant portion of the staff appeared to be young and possibly on summer jobs. Their training seemed insufficient, as they often strictly adhered to rules without showing flexibility or proper customer service. - **Incident in Jacuzzi:** My daughter was swimming with me in the hot jacuzzi when staff asked her to leave, citing a policy against under-16s when other guests are present. After explaining there were no other guests, they eventually allowed her to stay. - **Dinner Service:** At dinner, I requested my food earlier and was initially refused, being told I had to wait for everyone else. It took an escalation to the manager to resolve the issue and get the food served earlier. - **Pool Service:** The pool service was lacking. We had to search for the pool attendant to get water instead of having it brought to us automatically, which is expected at a luxury hotel. **Conclusion:** While the property itself is beautiful and the rooms and location are excellent, the service at COMO Castello Del Nero needs improvement. The predominance of young, possibly temporary staff who are not fully trained leads to customer service issues. This contrasts sharply with other luxury hotels, such as the Four Seasons in Florence, where senior staff provide exceptional service. Although these issues were resolved after complaints, they should not have occurred in the first place. With better training and service standards, COMO Castello Del Nero could become a top-tier destination. **Additional Note:** - **Room Recommendation:** Avoid the loft suite during the summer, as the bed area does not cool properly. Opt for a standard room or a suite without two floors for a more comfortable stay. Overall, while the experience had its disappointments, there is potential for improvement, and the hotel could become a favorite with some adjustments in staff training and service delivery.

Como Castello del Nero delivered a true 5 star experience. As other reviews have said, the hotel is ideally located to explore Tuscany. We had a rental car, but the hotel offers a shuttle to both Florence and Siena as well. The aspect from the hotel is beautiful and exactly what you hope Tuscany will look like. The amenities were excellent, and we found the staff extremely helpful. The service was not as formal as some Italian hotels which we appreciated, and all the staff had some English (and were tolerant of our attempts to speak Italian!) We ate at their casual restaurant each night of our stay and the food and service were perfect. We also really enjoyed aperitif’s each evening on their terrace. The pool was great - really warm, and there were enough loungers for everyone (one day there was not and the staff bought out more). We had a room on the top floor and the views were very good. In all, one of the best hotels we have stayed at, and we would strongly recommend.

Love this place first time in como hotel !

Agree wit the other reviews....5 stars is definitely not enough! What an amazing property and the views are incredible. Breakfast was served outside with a view of the vineyards and dinner is in a Michelin Star restaurant. We had a room with loft and it was perfect. The attention to detail and the way you are treated you will feel like royalty. And the location is perfect!!!!!!!!! Would definitely return!

“The food was outstanding, the staff were incredibly attentive, and the view was simply breathtaking. Highly recommended!

The pool is incredible when its sunny. The breakfast is also outstanding. Staff are very friendly.

The gray interior throughout is quite depressing. The restaurant and bar decor are so bad we decided not to eat at either restaurant during our stay. This property could be phenomenal if the common area decor including restaurants were updated.

The location is beautiful and the hotel is also beautiful. For sure it has a 5* service and facilities. We definitely will go back.

I believe the prices are above the market for what the hotel is. For 800 euros/night in low season you can stay at Ritz Paris or any hotel at this level.

The most amazing and enchanting property. We absolutely loved it our stay at Castello Del Nero. This is definitely a five star experience. The staff are incredible and their attention to their guests is quite unbelievable. Nothing was too much trouble and we felt like we were staying in a guest house. The food was also amazing!

The food and beverage was a little over priced

The decoration and the atmosphere is perfect

Less activity and mostly on retreat which i find it's too much

November being an unpredictable weather month the breakfast was served in a patio room with plastic screens not very cozy. With the rainy conditions it would have been better to serve in the indoor dining room

The hotel really needs an indoor dining room which it has but is used only by the Michelin star restaurant

everything was wonderful! made our trip to Tuscany even more special. Great staff, nice rooms, good food and perfect views. will be back for sure.

Location

I can’t say enough good things about this hotel. It sits in a beautiful area surrounded by excellent wineries. Every detail of the hotel is perfect, from the rooms to the dining to the common areas, and the staff is friendly and attentive. I hope to come back soon.

Everything. The staff are very nice and accommodating. We went with our kids and they were very understanding and friendly. Really enjoyed our stay.

Honeymoon stop that had breathtaking views, amazing staff members, incredible amenities, and conveniently located. We will be back one day!!

The room was very nice it was clean

Overpriced facilities

Good service, big prperty, nice

Superb luxury. Every detail was attended to without needing to ask. The staff was exceptional, the room was beautiful while bring comfortable and the property is breath taking!

I didn't stay longer.

Great property and people.