Grand Metropark Hotel - Hangzhou West Lake

Room size was generous, staff were very helpful & the buffet breakfast had variety to suit all. We were upgraded to the 20th floor & could see West Lake.

Shower over the bath wasn't great.

المكان فقط

الصور غير عن الواقع

There was at least one person at the reception who could speak English.

Cigarette smoke smell in my non-smoking room.

موقع الفندق جدا ممتاز . قربه من المراكز التجاريه مشيا. قربه من البحيره مشيا. يبعد عده دقائق عن المدينة القديمه في خط واحد. كما توجد مطاعم الحلال الإيغور باتجاه المدينه القديمه بعد الإشارات يسار. ومخبز مخبوزات. وبقالات متنوعه. ابوليان 🕊️

أثاث الفندق قديم ولكن لا تعد مشكله.

Staff are quite friendly which adds extra points to the hotel. Breakfast is not bad. Location is very good.

It's a bit of an old fashioned hotel, which I didn't expect. Sometimes I could smell cigarettes when I stepped in.

Le personnel à la réception ne parle pas anglais et est très lent.

The staff are very helpful. The room is clean and comfortable. The buffet breakfast is very good with sufficient varieties of Chinese and western food.

The sound isolation could be improved as phone ringing in the adjacent room can be clearly heard.

Very good breakfast, plenty of choices. A lot of tasty cooked food, many fruit juices, vegetables .... Very nice and big room, they upgraded me on arrival to a kind of suite, at 36th floor, with beautiful view

Dinner in the restaurant just basic, not too many options to choose from, some noodles soups and few other international dishes. I went there once, I tried a noodle soup that wasn't that great, just average. Very difficult to explain to waiter what I wanted, poor or no English at all in the restaurant, translation and speak needed via smartphone, that is simply ridiculous and I don't like that method. However there are few other restaurants around the hotel. About the location, is not true that hotel is 6 mins walking from the West lake as they say: it is a well 15 mins walk (not slowly) via the most direct street (Pinghai Road).

Eve though the metro station is a bit far away the location is very good to easily reach the west lake. Very good breakfast and helpful personnel. Comfortable room.

For some reason there were issues with the booking that resulted cancelled even if I never cancelled it, but the problem was solved by the desk lady.

Room is big, near the mall walkable distance.

Not much overseas tv program mainly in Chinese.

Great location , great breakfast , good service , changed our rooms immediately when I said I didn’t like the view of the back of the hotel. They arranged street view on higher levels .

Location was good

No English speaking staff at all, horrible outdated room , bad food

near to West Lake

The hotel is located near the West Lake where it is easy accessible to the busy areas and night life. The breakfast offered both Western and Chinese options. The staff were polite and professional. Well recommended.

Maybe, the room facilities could consider updating at some stages. Nonetheless, it is on a high standard.

This hotel is at the heart of some busy restaurants, and old shopping streets, that maintain their charm. It is also relatively easy to access from the highway.

I have been visiting this hotel for years, but much of the hotel as not changed, and improved in a long time. Some of the rooms are quite dated now, and haven't been modernised. The swimming pool and gym were closed, these were a key selling point of this hotel.

It had food available and the location

It was too hot, our first hotel smelled of cigarette smoke and then we were moved to another. The next one it was so hot, we were told that the A.C could not go below 23* mind you it is summer and super hot. They said it was again regulations. We got our money back and stayed somewhere else where the regulations didn’t matter and it was 19/20 degrees. The pool… oh man! It looks like it was out of a horror film in 1970’s, I did not let my kids in there and neither did anyone else. I think this was one of the worst places I have stayed.

Good breakfast, nice rooms, helpful staff

For some reason, the booking wasn't in the system, despite I had confirmation

The breakfast was OK location good

The rooms seemed old or not renewed after coved. The but tub small. Same for the bathroom

Reception staff was extremely helpful in spite of the occasional glitch in our communications.

None

Nice hotel, clean, quiet, well located, easy access by subway. Staff was very friendly and happy to help.

Very convenient location

Location. Staff clean the room well.

Aircon not working

The staff was experience, especially Manager Mark. We checked in very late at night, and his experience helps us with our room together and upgraded. Another is the concierge manager 邓宇 who helps to us to get a premier taxi with his own hp.

Need to keep the air conditioning turned on in the building when the temperature requires it. The rooms were too hot, no option of air con. That is the same around China at the moment... but if the weather is warmer than expected, turn it back on again!

I have stayed here a couple of times. It is excellent value for money with comfortable, quiet rooms at a good price. Staffe are friendly and the location is 10 mina from the west lake and longxiaqi station.

Limited room service menu

Good location and comfortable

No

Convenient location

NA

Location is good

Feel a little damp

Good location. Beautiful hotel.

Great location, clean and nice facilities

friendly staff

small room and both room

Good location, clean, great breakfast.

There was a lot of construction running around there and very noisy.

THEY DON'T SPEAK ENGLISH. IT'S A FREE SMOKING HOTEL. PEOPLE CAN SMOKE IN THE ELEVETOR. SPIT IN THE ASHTRAY

Reasonably good location. You are short walk toWest Lake, and the walk to the main area has lots of nice tourist shops and coffee shops along the route. There are amusing cleaning robots in the lobby. The staff are helpful and patient.

The view from the window isn't much to gaze at (it's just the fairly boring city really) The exterior of the hotel was undergoing a big refurb when I visited - it looked like a building site from the outside. That said I didn't hear any construction noise in my room.

From first entry to check-out, nothing really pleasant to say about this hotel.

The rooms smell like the dust of the last 50 years is still in there. The gym was closed without any information in advance, no hair dryer, really old fashion interior, none of the staff speaks English well enough to communicate.

Very nice view at 12th floor with no noise at all. and the facilities are quite new and it looks like it’s just newly decorated. The breakfast can be provided from 6:30-10:00, with many different food and cuisines. I like the wonton very much. :D The location is also not bad. 700m away from subway line 1. Close to Shopping malls like in77. Special thanks to Eileen WAN for being very caring and helpful.