Shenzhenair International Hotel

La amabilidad del personal!! Muchos hablan inglés y los que no, se esfuerzan por lograr una buena comunicación con los huéspedes. La habitación tiene un muy buen tamaño y es muy cómoda. El desayuno muy variado con platos de oriente y occidente, todos deliciosos!

Más que no me haya gustado, es que me llamó la atención el hecho que cobran un depósito al ingresar al hotel. En nuestro caso fue de 1000 Yuanes, nos dijeron que se reembolsa automáticamente, han pasado 8 días y aún no lo veo registrado en mi tarjeta de crédito.

Great location in Futian, close to Nanshan and One Avenue. Hotel personnel was polite and helpful. Room was very spacious and clean.

Nothing

Très propre et très biens située

Todo limpio, instalaciones de buena calidad, buen gimnasio

Nivel de inglés de algunos empleados pero nada que se pueda resolver con traductor de Google

Clean, had many restaurants, pool and even a Finnish sauna stove - however, the amount of water poured on the stove from a push of the button was inadequate, and it just fell through the stove. Please add more stones and increase the amount of water to make it a real “steam room”

For an international hotel, not too many spoke English at all. But everything was sorted out, thanks to translation apps.

The hotel was relatively good but the location was not good. far from the city. I took a taxi to the city every time about 35 Rnb * 2 (for return trip). No shops or restaurants nearby. The internet did not always work and not that fast either :-(

Location was not good at all and that there were no shopping centers, shops, restaurants, etc. nearby. I had to pay a lot of taxi costs for the daily round trip to town by taxi.

Faciliteiten waren compleet, zwembad, gym en restaurants

Geen

This hotel exceeded my expectations and was amazing value for money. A huge gym, really friendly staff, great breakfast, clean rooms with comfy bed, great wifi and really handy location.

I guess I was charged twice for a room

Non ho fatto colazione; dalla uscita A della metropolitana non ci sono cartelli: ritengo utile una migliore segnaletica.

Le indicazione dalla uscita A della metro.

房間乾淨，酒店人員服務很好，看到我手上很多東西會主動幫我拿到房間。有請酒店幫忙代收包裹，包裹找不到，酒店人員很認真幫我尋找，超讚的

沒有

Helpful staff, great rooms and an excellent gym!

All was good

Posizione, camere, comodità del materasso

Non parlavano tanto inglese. Nemmeno alla reception

とにかくきれい アップグレードがあり広いバスタブがあったこと 飛行機が好きな人にとってはたまらないオブジェやアートがたくさんあった

水圧が弱めなこと 朝食会場が一回と二回に分かれており、わかりにくいこと

Everything was fine

Nothing to dislike as such

Nice hotel, the breakfast was okay.

Everything was okay.

Les instal·lacions son modrrnes i luxoses, el bany espectacular, el personal no sap gaire angles però s'esforça moltíssim en ajudar-te.

Res

Чисто, аккуратно. Интерьер и стиль отеля

es un hotel de mil estrellas el mejor que he visto en mi vida, tmb es mi primera vez en paises con una economia mas devaluada que el euro sigueme en instragram @psdg_psoe_carla o tik tok carlagh5

que el bus de recogida del aeropuerto , no te explican bien donde esta aparcado, y espera este chofer con cartel esperando la llegada de los diferentes pasajeros, se va a su hora sin tener en cuenta que los aviones sufren percances horarios, luego desde la recepcion del hotel logre comunicarme y tuve que espera hora y media tras un agotador viaje pero bueno logre me recogieran y descansar algo

The front office staff is helpful.

The breadfast spread could be improved.

酒店的服务非常好。不论是餐厅，大厅还是前台都非常热心。对这次入住体验非常满意。

工作人员的服务态度很好， 会主动帮忙拿行李上下车， 帮我拿包裹上房间， 看见我的外套掉在地上， 马上提供一个袋子给我装。全体工作人员服务都很赞

Very clean facility on the outside and in the lobby. Staff very friendly

Cigarette smell in the rooms. I had to request room change two times. The third room had less smell. Looks like smoking in the room is a common thing over there.

Totul a fost perfect. Micul dejun fabulos si camera exvelenta

This is the third time we stayed at Shenzhen Air Hotel. My son loves the aviation theme and the room and bed are very comfortable.

excellence front desk service

Very convenient

Excellent hotel

Ottimo hotel molto curato

Non centralissimo

Vi hadde et fantastisk opphold på dette hotellet. Luksus hele veien. Robot som leverte mat på døra. Dette var helt utrolig. En yngre mann med navn Huang bar koffertene våres og tok godt vare på oss. Smilte hver gang vi kom til hotellet. Det gjorde oppholdet vårt enda bedre!

В комнате пахло сильно сыростью, на потолке были грибки от влажности

Персонал не знает английского языка, даже на ресепшене, сложно с ними взаимодействовать иностранным гражданам в этой связи

상태 좋고 청소도 잘해주시고 서비스도 좋습니다.

Staff is very friendly

Lady Mia is the only person that I recommend for English speaking people to deal with. She understands the hosting business and is responsible about guests. The hotel theme is nice .

Nobody speaks English except Ms. Mia. They split the breakfast restaurants to Chinese and Western but 4 of 5 people was Chinese in the Western buffet and we found free tables as shared with a Chinese couple. The waiter whispered them the availability of free table later that we felt uncomfortable.

Hotel staff are not very nice, they tend to be very silent not very friendly when you check in/check out. The room is quite small compared the picture, for a 5 star hotel and the money paid, nothing is surprising or impressive. We stayed in a 4 star hotel afterwards which is much more comfortable and spacious. This hotel is lack of service and amenities (no coffees offered at the lobby). Overall for the money paid the hotel just meet the expectations. Service needs to improve.

직원들과 소통이 어렵습니다. 실제 예약 금액 보다 많은 호텔 차지 비용까지 청구가 되었으며 아직까지도 호텔 차지 비용이 취소도 안되고 있습니다. 짜증나네요....

Central, clean good staff

Nothing

Clean, quiet, spacious room. The front desk & housekeepers are helpful & approachable. However the breakfast selection is very limited & the taste of the food isn’t great. Point to improve.

TIENE GIMNASIO

Very comfortable and spacious rooms. Thoughtful amenities in room - even has Chinese herbal tea sachets. Rooms are quiet even though next to main road. Not very close to subway though but u was using taxi most times so not an issue

The hotel is walking distance from 2 main transit stations and lines which makes it very helpful to get around the city. Great service from the staff, particularly from Cherry and Emily who helped us with our luggage, and Jesse who arranged our airport drop off (free with the hotel stay). The gym and pool were also very nice. The room is spacious and had a great view of the city.

Great hotel! Clean and convenient location. Nice facilities like gym and swimming pool though gym is a little crowded as it is open to external membership too. Great if staff can speak a little english!

Yes

Personal of hotel is very friendly and helpful

Quiet and lot of space.of rooms

Thanks Emily, John and Bob for their help on finding my parcels. What's a great team! The lobby and hotel room are clean and spacious as well. Love this hotel!

The staff are very friendly and helpful, especially at the doors when we needed help with translation for the taxi drivers. The room is clean, spacious and well appointed. The breakfast buffet is very good for the small size of the restaurant. The gym is excellent, with a variety of open spaces and equipment areas. Although the immediate area is rather empty, the subway stations are just a few minutes walk, and there are plenty of taxis at the entrance.

The smell of air freshener (presumably some kind of signature aroma) in the lobby is unpleasantly strong. The hotel bar is comfortable enough, but there is no real bar to speak of - just a digital menu delivering from an internal location - and it was empty most of the time. The swimming pool features in the advertising but there is no mention of the need for a swimming cap, so my children were disappointed when they could not go swimming.

Excellent

清潔感

The room is very spacious and has a good layout. Very modern. Honestly I can spend a whole day in my room feeling homely. The beds are very comfortable. The aerospace theme makes it extra interesting. The only issue I would point out is that the shower door is a bit leaky, and the shower drain is slow. Every time I take a shower, some water leaked out to the floor outside. It is a minor issue.

Convenient location. Good service at reception and great breakfast experience.

Emily the ground staff was extremely helpful and friendly. Very presentable

The hotel was a lot nicer than I expected. Easy check in and check out. Interesting design for lobby and lift. Nice design for room and clean.

Really nice service

The beauty and elegance of this hotels. The lobby was specially very attractive.

The rooms can be bit bigger. It was very small. The lights for bathroom is but confusing.

航空發燒友必選

Good price-quality ratio and delicious Chinese breakfast.

Best staff I've ever experienced, superb customer relations, the extra distance the staff go to is spectacular. I specifically wish to congratulate two duty managers, Kevin and David and Eva in tje Executive Lounge was incredible. Best of all, head Concierge Dean went above and beyond tto solve my transit issues, accompanying me to buy the ticket I need and will assist me getting my luggage from the hotel to the transport. I have a lot of travel experience and can safely say that this is the most exceptional customers erice I have ever experienced. Thank you to the team also, I know that great leaders depend on great teams.

The location was convenient for travel transit reasons but otherwise it doesn't give a true feel for tje exciting city of Shenzhen.

Room is neat and tidy,air con is strong

Upgraded my room for me for free. Overall experience is good . Will be back again

Great staff, modern rooms with amazing city and sea views. We truly enjoyed our 5 days stay and will definitely come back next time. Top notch service all the way!