JW Marriott Hotel Shenzhen

The room is clean n bed is comfortable

The toilet tap is abit loose

Friendly and helpful staff after identifying this hotel was not suitable for our stay.

Air conditioning is not cold, would not recommend staying at this property in summer. The property is quite outdated. We left upon check in and did not stay.

Nice room, delicious breakfast, polite staff, really spacious bathtub. Not too far from subway. Easy for quick didi to pick up out front. Was really happy with it.

Maybe a little expensive for a Sunday night. The view wasn't anything special but these are minor quibbles.

Check in time so long, the teams in front desk didn't know well to communicate in English. The way of solving problem not that level of service as we known as JW Marriott standard. A bit disappointed, and seems a bit old.

Check in service need to improve and faster, and customer service should improve a bit more, sometime the guest may not know how to operate the shower or any facilities in room, suggested to send someone right away to solve. And the English level may need to be improve especially front desk service.

The space is good, decor is nice, breakfast choices are variety of western and Chinese cuisine.

Sound proof the door

因為第二天是凌晨的飛機，第一天沒用的行政樓層權益就讓我第二天使用了，十分感謝酒店的理解和協助

沒有

Just returned from a weekend stay at Shenzhen JW Marriott and couldn't be happier. Eden at reception was super helpful and made check-in a breeze. The Executive Lounge team – Donna, Amelia, and Rayna – were all warm, attentive, and made us feel right at home. And Yvette, the chef making fresh eggs, clearly puts so much care into every dish. Great hotel, but the people made it truly memorable. Highly recommended!

Nice large room with friendly staff

Have to continue what we didn’t like as it doesn’t fit below: Disappointing Executive Club Lounge Experience: We went to the Executive Lounge at 5:30 PM on Friday, June 19th, looking forward to a relaxing evening. It was an awful experience. The hot food stations (pasta, sausages, noodles) were completely empty, and the charcuterie board looked like it had been dropped because there was absolutely nothing left on it. There were no replacements brought out, leaving guests aggressively scrambling for whatever scraps were left. We specifically paid the premium for club access to enjoy this amenity, and it was entirely pointless. We didn’t bother going on Saturday. Poor Food & Overpriced Coffee: The general breakfast options at the Executive level were very poor. The lounge coffee was so terrible that I went downstairs to purchase one from your cafe. I was shocked to be charged 68 RMB for a machine-dispensed coffee that wasn't even barista-made. We have stayed at the Shangrila Shenzhen and I recommend you visit their establish to compare their offering with yours.

We booked a suite and an additional guest room specifically to celebrate my mother’s 70th birthday and Father’s Day. We chose the JW Marriott expecting a relaxing, premium experience, but unfortunately, our stay fell short of those standards. We would like to highlight several issues encountered during our visit: Construction Noise: Our suite was located directly next to a massive construction site. We have a 3.5-year-old child and go to bed early, but we were subjected to construction noise until 10:00 PM- even on a Saturday evening ! We live in a quiet seaside home in Clearwater Bay, Hong Kong, and we certainly did not expect to pay for a holiday only to be subjected to noise pollution. Subpar Suite Amenities (Room 2318): The air conditioning in our suite was loud, weak, and left the room smelling stale. It felt incredibly outdated and ineffective for a luxury property. Our other room 2015’s aircon was great. Lack of Pool facilities & Zero Service: The pool area is much smaller than advertised (I overheard this sentiment from another Hong Kong family who was also at the pool). Given it was a public holiday weekend and a hot summer day, the pool was visited by families (which gives a great atmosphere) yet there were only three sun loungers available. I even witnessed guests having to pile their personal belongings on the floor. Furthermore, there was no food or beverage service available at the pool. My husband had to spend effort just trying to explain to your team how to help us order a drink by the poolside.

The stay was good. They had good breakfast range. Had a situation were someone was smoking in the room but they moved me over to another room

It is my first time in Shenzhen and I chose JW Marriott hotel in Futian because back in my home country Singapore JW Marriott hotel is my favourite. The service and hospitality here is amazing and staffs are helpful and polite. Special shout out to housekeeping staff Ms 唐西彩 who made our room throughout our stay as she is so lovely and helpful. In addition, I would also like to thank the concierge and front office staffs who helped us. Will definitely choose this hotel when I come back to Shenzhen again.

The spa , the bed and how nice some of the stuff were to me

Language barrier, and some stuff seemed frustrated by it . But it was okay

I had a wonderful stay and am truly grateful for the excellent hospitality shown by the entire JW Marriott Futian team, special mentions of Morgan and Penny from Concierge ("礼宾部") —everyone went above and beyond to make us feel welcome. I was also pleasantly surprised by the value for money; we had the JW Suite with Executive Lounge access, given the room rate, the size and comfort of the suite were exceptionally generous.

My only minor gripe is the Wi-Fi connection, which was frustratingly weak and made it impossible to access Google, YouTube, or WhatsApp reliably. A friendly tip for future guests: save yourself the headache and rely on your own international phone card or mobile data for anything important, rather than depending on the hotel network.

Very helpful and knowledgeable staff, great room

Peets coffe stops serving fresh brewed coffe after 10PM

Very cozy interior room , modern and clean ! Great breakfast!

Location are isolated

We loved our Deluxe Room, the Executive Lounge and the Breakfast Buffet. Staff were polite and our questions were answered. The lobby decor looks a bit dated and hard to relate to, but that is minor. The room was comfortable and the location was excellent, near the mall and the Futian port going back to HK. Would consider going back.

Na

Na

Лучшее в этом отеле - его расположение. Завтрак был вкусным, разнообразным. Номера чистые. 3 минуты до метро CheGongMiao.

Отель немного уставший, не новый. Дороговат, соотношение цена/качество.

Отличный реконструированный отель. Красиво выглядит. Номера уютные, свежие, широкие, с удобной кроватью и удобными подушками, с полным набором ванных принадлежностей (зубная щетка, паста, ватные диски и т.д). В отеле прекрасные завтраки, кухня как азиатская, так и европейская. Отель в 150 м от метро, очень удобно.

Всё понравилось, только не хватает гигиенического душа в туалете.

The people working at this hotel were awesome particularly the manager who helped me fix one of the problem created by me! The shower, the bed and the amenities offered were up-to par!

The breakfast needs to be looked at a bit…

Le confort du lit, la grandeur de la chambre, le personnel aimable, les kits/accessoires dans la salle de bains.

La piscine n'était pas chauffée. La chasse d'eau ne se remplissait pas bien, le carrelage dans les toilettes était un peu abîmé (des morceaux se détachaient) et les joints dans la douche étaient un peu grossiés pour un établissement de ce standing.

房間寬敞舒適，有大浴缸，行政酒廊下午茶可以當晚餐輕食。 早餐非常豐富，款式多，味道亦好

位置稍為偏遠，從地鐵站步行到酒店要10-15分鐘，出口近，但由月台至出口是非常遠的，附近亦沒什麼可逛，但考慮到價格，也算合理。 浴缸太跣，直接躺下會有危險，應該要加防滑墊。

We stayed for four nights and enjoyed it very much. The JW Marriott Shenzhen has all the modern conveniences of a five-star international brand. The rooms were contemporary and well kept, and the staff were friendly and very hospitable. Despite not all staff being fluent in English and our lack of Chinese, everything flowed very well. If you enjoy big breakfasts, the buffet breakfast option is exceptional value for money. The gym was also very well equipped and maintained. The only two downsides: the check-in experience was somewhat slow and confusing (this was just our personal observation). Also the property is not really walking distance to any of the major attractions or shopping areas. However, the subway station is less than a five minute walk away, and ordering a car service via the Didi app is very fast, convenient and reasonably priced. These are not dealbreakers, and we would definitely recommend this hotel.

沒有噪音的話整體來說CP值很好

對面的工地在施工很吵，晚上也會有噪音

Stay Experience – Very Disappointing Hardware / Room Facilities: The air conditioning was practically ineffective. The room remained uncomfortably warm throughout the entire night even after I turned the AC to the lowest temperature. An engineering staff member came to check, gave it a very quick look, declared “no problem” and left within 2 minutes. Nothing was actually fixed, and the cooling performance stayed poor the whole time. Service / Front Desk: The front desk service was extremely disappointing, particularly from the staff member named Eden. I arrived very late (early morning hours) and was hoping for at least basic courtesy. Unfortunately, Eden displayed an arrogant and impatient attitude from the beginning. She was unwilling to listen to or patiently explain check-in requirements, spoke in a raised and aggressive tone, and seemed intentionally trying to embarrass or intimidate me during the process. This was by far one of the worst front desk experiences I’ve ever had at any hotel. Overall, both the hardware (ineffective AC) and the software (terrible attitude from front desk) made this stay very uncomfortable and frustrating. I would not recommend this property based on this experience.

Kids play room that didn’t need money to play arcade. The buffet options both breakfast and dinner. Location was great

Nothing

Très bon service ,Parfait petit déjeuner

Friendly staff, clean

Good.

這次幸運check in 時遇到Ashley，對客人非常用心，這應該會是我這輩子最難忘的住宿體驗！謝謝Ashley

Lad instalaciones y lq amabilidad del personal

We paid and stayed at the 60M2 King Studio Suite with Golf View - High Floor ( Level 21 - 3 nights and Level 27 8 nights ) between 15 Dec 2025 to 31 Dec 2025. We expected a spacious room as presented to us. Size of the room, Bathroom suite and Wardrobe space are reasonably planned, well used space for 2 persons ( couple ). The View is good on the Higher floor. We get to view the sky despite the weather. One of the young Reception staff ( Amelia ) at the Hotel Front Desk is nice and good in Customer services, although she is new to the Hotel job, but she has a very nice smile and politeness, she did try her best to serve her hotel guests better than most of her peers.

Bathroom - Marble floor in the main Vanity area has a big crack that can easily cut the skin of bare feet if you step over it. Outer rim of the Bathtub has a big gap to the top ( facing the shower ) Sealant - Maintenance workmanship on the Floor and Wall joint was poor and not properly removed prior to proper seal to all wall / floor joints. This is the job of JW Marriott Hotel Engineer / Housekeeping department. It appears that no one pays attention to WEAR and TEAR over the years. Seating zone - Large and Armchair were in POOR condition ( upholstery fabric, cushion supports ). It should have been totally replaced 3 years ago. It appears that the seating set was installed from the Hotel opening years ago. Executive Lounge - Food and Beverage ( other than fresh fresh fried / boiled eggs, selected pastries, fresh fruits and water ) are POOR ( quality of the produce and cooking ). Executive Lounge - Uniforms for the EL staff are POOR. Their uniforms are un-ironed, old and unfit, however, they are wearing it daily to serve. Housekeeping must take care of this aspect. Executive Lounge - New Interior design is desperately required, as the space layout, furniture, fitout, lighting etc are very old and dated. It is DEPRESSING to be a guest using this executive lounge. Staff - They are good, and try their best to serve customers. It will be helpful if the English language comes at ease for some of them.

We paid and stayed at the 60M2 King Studio Suite with Golf View - High Floor ( Level 21 - 3 nights and Level 27 8 nights ) between 15 Dec 2025 to 31 Dec 2025. We expected a spacious room as presented to us. Size of the room, Bathroom suite and Wardrobe space are reasonably planned, well used space for 2 persons ( couple ). The View is good on the Higher floor. We get to view the sky despite the weather. One of the young Reception staff ( Amelia ) at the Hotel Front Desk is nice and good in Customer services, although she is new to the Hotel job, but she has a very nice smile and politeness, she did try her best to serve her hotel guests better than most of her peers.

Bathroom - Marble floor in the main Vanity area has a big crack that can easily cut the skin of bare feet if you step over it. Outer rim of the Bathtub has a big gap to the top ( facing the shower ) Sealant - Maintenance workmanship on the Floor and Wall joint was poor and not properly removed prior to proper seal to all wall / floor joints. This is the job of JW Marriott Hotel Engineer / Housekeeping department. It appears that no one pays attention to WEAR and TEAR over the years. Seating zone - Large and Armchair were in POOR condition ( upholstery fabric, cushion supports ). It should have been totally replaced 3 years ago. It appears that the seating set was installed from the Hotel opening years ago. Executive Lounge - Food and Beverage ( other than fresh fresh fried / boiled eggs, selected pastries, fresh fruits and water ) are POOR ( quality of the produce and cooking ). Executive Lounge - Uniforms for the EL staff are POOR. Their uniforms are un-ironed, old and unfit, however, they are wearing it daily to serve. Housekeeping must take care of this aspect. Executive Lounge - New Interior design is desperately required, as the space layout, furniture, fitout, lighting etc are very old and dated. It is DEPRESSING to be a guest using this executive lounge. Staff - They are good, and try their best to serve customers. It will be helpful if the English language comes at ease for some of them. Lobby Lounge - DEPRESSING and AGED.

Roman at reception is very nice

The hotel experience exceeded my expectations due to the design finesse and attention to detail. All expected amenities were available. Breakfast buffet had a wide variety of international cuisine aside the Chinese. I liked the modern atmosphere and presented technology. The central location in Futian offered me an optimum location to the business and some museums. The cost is reasonable.

I wish the tv program would have had more international and English language channels

This hotel was next to golf club so recommend a room with golf view and CBD skyline view. Club lounge provided a not bad happy hour buffet and breakfast. Marriott elite members also can choose breakfast buffet in the restaurant which was much better than breakfast in the club lounge. Notice the outdoor pool was in seasonal close from Dec to March.

Molto bella ed elegante

Scarso cibo alla Lounge

The aircon is too warm cannot adjust

房間空間觀塘

房間冷氣不能調校到我心目中的溫度

Ambience, friendly staff, varied breakfast options, spacious rooms, easy access via DIDI to all the locations. Their executive lounge was outstanding.

Nothing

房間空間很寬敞，環境非常靜，訂房時，說明是慶祝生日或紀念日，酒店方會佈置房間

淋浴間的防水設備不太好，淋浴時水會滲漏到隔離位置

Shower was great, room is big

Room smells smoke although I asked none smoke rooms

The staff and the cleaning

Gutes Frühstück.

Schlechte Lage.Hässlichster Pool aller Zeiten.Badekappenpflicht. Langweilige Bar mit Kunstrasen.

The property was very modern and clean. Amazing service from the staff members especially Cecillia, we had a few requests and she was very efficient and effective in meeting our needs which gained our upmost respect for not only her but this property. Will definitely be staying again in the near future

Absolutely nothing was disliked. Amazing property with amazing staff. Especially Cecillia

Fris ruikende inkomhal, comfortabele bed

Absoluut geen Wifi beschikbaar. Niet bruikbaar als business hotel. Beperkt ontbijt.

I don’t usually leave very negative reviews but given people are paying money to stay in a hotel I think this warrants it. There’s municipal construction around the whole hotel, you can hear it day and night even staying on the 25th floor. Unlike Europe it doesn’t stop at a reasonable hour, the first night it was still going at 2am. This isn’t just a niggle, you will be disturbed. The front desk leave a note and supply earplugs so that tells you all you need to know. Next thing is how thin the walls are, I could hear my neighbours and their kids especially the little ones given they were screaming at each other frequently. Stay elsewhere, the Hilton is so much nicer. I’m sure the other JW is better. If you’re paying you should be able to rest and sleep. Not possible here currently.

First time visit and stayed in JW Marriott Shenzhen. Beautiful hotel and I was able to used and confirmed my BonVoy suite room request ahead of my arrival. The hotel has great and attractive lobby. The suite hotel was great but missing welcome amenities which something that maybe a miss from the team. The lounge was nice and cozy. I had few drinks and cocktails during the happy hour. They also have interesting games and items available in the lounge which you can play and enjoy. I enjoyed the suite room and on top of all these, the breakfast selections were amazing! Can’t try out all the varieties. Happy stay and already planned to come back again in 2026.

Viihtyisä hotelli hyvällä sijainnilla.

Henkilökunnan kielitaito heikko. Apua kyllä löytyi tarvittaessa.

We recently stayed at the JW Marriott Shenzhen, an elite five-star hotel, and were impressed by its outstanding service, luxurious facilities, and the overall guest experience. From the moment we arrived, the staff were welcoming and professional. The Executive Lounge and pool area were superb — a real highlight of our stay. We would, without hesitation, highly recommend this hotel and would happily return. However, there was one significant issue which had a major impact on our stay and unfortunately can’t be overlooked. On arrival, we were escorted to our Executive Floor room by the receptionist. The moment the door was opened, we were hit with a strong, unpleasant smell of cigarette smoke. The room had a small white unit switched on, presumably to deal with the odour, so we hoped it would quickly resolve the problem. We regret not saying something immediately, but assumed the machine would work while we enjoyed the hotel facilities. When we returned later that evening, the smell was still horrendous and unchanged. The machine was flashing an “FF” error. After some Googling, we discovered this simply meant the water tank was full. Housekeeping brought a replacement, but the same error appeared. We emptied an overflowing tank ourselves and realised the machine was just a dehumidifier, not an air purifier — so it had done nothing to improve the air quality. The smoke smell made it very difficult to sleep that night. On checking out, we realised the extent of it — clothes in my suitcase from that room reeked of cigarette smoke, to the point they had to be sealed in a separate bag to avoid contaminating the rest. Our biggest disappointment is that the receptionist, who entered the room before us, must have been fully aware of the smell but still handed the room over. In our view, a room in that condition should have been taken out of service, not offered to guests. We didn’t raise it at the time (something we regret), as we are confident the hotel would have add

Location is convenient

Property needs renovation. The room I stayed in was newly renovated, but the corridor and common area is old and looking tired

很滿意，入住體驗非常好，房间很新，是喜欢的现代装修风格

没有

Berbattı

Çok kötü

Breakfast and all the services from the hotel was perfect

Clean and comfortable

They are not flexible for check in and check out time .

I arrived on August 27th to spend one night, and was welcomed warmly by Billy who ensured a efficient and professional check in, and provided me with extra informations about what I could do during my stay. So a big thank you to Billy. The only flaw that I would point out is that I reserved a room on a high floor (16th floor or above) and actually ended up in one of the lower floors room. Which was a bit disappointing. But overall the rooms are nice staff is nice and welcoming

It was clean

They are not flexible about check out time, I had to do check out at 9 pm and I suggested late check out with half of price the room but they said it is only until 7 pm. After 2 weeks stay in their hotel they didn’t accept 2 hours late check out.