Hacienda Tres Lagos

Ubicación muy cómoda, desayuno completo, restaurant excelente, atención de todo el personal impecable

Sin comentario

Notre séjour à l'Hacienda Tres Lagos était merveilleux : lieu incroyable, chambre magnifique avec une vue à couper le souffle sur le lac, accueil parfait. Les plats du restaurant sont délicieux, et le petit déjeuner parfait. Des chevaux en liberté aux les chiens & chats accueillants qui veillent, tout était vraiment merveilleux. Nous avons hate d'y revenir ! Merci :)

Sim muito confortável

great location, Stuff, very clean, Comfortable, Great view

Buena atención y muchas alternativas de cosas para hacer

Todo bien

La extraordinaria amabilidad y servicio del personal

De las 5 piezas que tomamos, hay 2 que requieren mejoras en varios aspectos

Sehr schönes Zimmer in separatem Haus, speziell eingerichtet, bequemes Bett, freundliches Personal in Rezeption und Restaurant.

Zugang zu Haus/Zimmer

Hacienda Très Lagos was a truly fabulous hotel. It is peaceful with amazing views across Lago Negro and the surrounding mountains. The rooms were comfortable and well appointed. The restaurant was excellent as was the wine list. The staff were impeccable in service, friendliness and hospitality. I can’t recommend this place highly enough. It’s just a wonderful place to unwind, go horseback riding, visit the marble caves, visit the confluence or the Neff and Baker rivers or just relax.

We didn’t stay longer. 🙁

Atención en Recepción, desayuno, restaurante, aseo habitación

Todo

La estadía muy buena y la atención excelente. La comida muy buena y muy linda vista.

Nada.

La vista es preciosa y la comida deliciosa!

El baño de la habitación. Creo que necesita una remodelación ya que la tina es incómoda.

O lugar é fantástico! Tem um lago próprio, que pode-se entrar nadar ou fazer kayak, tem cavalgadas até uma vista fantástica do lago general carreira, muitos animais e uma vista deslumbrante! Muito cômodo, romântico e o restaurante é o melhor da Patagônia chilena! Como eu comi bem! Carta de vinhos excelente e o staff muito simpático com destaque para Flo* e para o Domingo! Voltarei sempre!!!

El personal es muy amable y amigable, dispuestos a ayudar y resolver dudas y problemas en todo momento. La ubicación del hotel es buenísima, cercana a Puerto Guadal y Bertrand, con entornos privilegiados y paisajes insuperables.

Las opciones de comida en el restaurant son limitadas y mal ejecutadas. Soy de la región y se que es difícil mantener un adecuado stock de productos, pero al menos la mitad de las cosas de la carta no estaban disponibles. Pedí una ensalada y sólo me dieron un bowl de lechugas, sin aderezo. Además, siempre hubo confusión con los servicios que solicité, pedía una cosa y pensaban que había solicitado otra. El hot tub estaba helado a la hora requerida, pese a haberlo pedido con 2 días de anticipación.

The very friendly staff at reception and in restaurants, view from our room, fireplace in our room, horses roaming, rainbows and really delicious breakfasts and dinners!

Couldn’t find one of the trails up to a viewpoint …. Chelenko, should have asked for someone to go with and show way.

Animales rodeaban las instalaciones. Limpio. Bosca en la habitación y calefacción centralizada. Mucha calidad humana en la atención. Excelentes tours y mucha variedad. Amigable con el medio ambiente. Está a orillas del lago negro.

El largo camino de ripio que hay que recorrer para llegar desde Coyhaique, pero vale la pena una vez que llegas. Poca variedad en el desayuno.

Poor breakfast quality, especially poor coffee

Recepcionados por Margarita y Alexandra. Y Flor en el restaurante. Atención de cocina muy lenta pero simpática. Y en el baño hay un tacho para tirar todos los papeles porque tienen tratamiento particular ecológico de las aguas servidas. La hacienda, es un oasis en la zona. Volveré sin duda

Le faltaría una mesa con silla y un espejo de cuerpo completo, en el dormitorio. Y que haya camino pavimentado plano para llegar al dormitorio con las valijas. Fuimos ayudados, ergo, se resolvió

E excelente ubicación y entorno. Buena comida en el Restaurabt

Facilities algo descuidadas, desayuno con cosas añejas (pan duro, jugo aguado, quesillo con olo)

The breakfast was nice and we were able to use the sauna. The dinner menu was varied and service was welcoming. We were provided with guidance, and staff of this hotel seemed generally very nice.

Other facilities had issues. The game room was very dusty (ping pong table), the pier was dilapidated and partly immersed in water, there was even a sunk boat next to it. One of the saunas was broken. In general, the hotel seemed quite outdated and gave off a depressing vibe. The fishing tour was not possible because their van was apparently broken. The worst part, however, was the fecal/sewage smell of the tap water and filtered water once it reached room temperature. It was a completely revolting experience. I don't know if this is a sewage maintenance issue, but this completely ruined our stay and I would not recommend this hotel to anyone as such. I think it had a lot of potential, but is sadly under-maintained. This was one of the most disappointing stays ever.

Tranquilo

La experiencia de pesca...no hubo captura de peces

Excelente

This hotel is located in a beautiful location. The views over the lake were delightful. Breakfast was very nice. The staff, Belen, in particular went above and beyond. She could not have been more helpful or kind and for this she really made our stay enjoyable.

Our room (in the main house) was very nice but it was above the restaurant so would be noisy. It would really benefit from having a kettle, tea and coffee in the room. The balconies were lovely and some furniture in the front balcony would be good. Appreciate that it was early in the season so this may arrive later. The shower in the bath was particularly difficult to access. This would benefit from having a modern walk in shower. Some comfortable chairs would also be a welcome addition instead of the current uncomfortable ones by the rear balcony door. No television. With Starlink now readily available, it would benefit from having TVs in the rooms. Being early in the season with no other guests, the hotel was a bit soulless. With no TV, some board games would be good, chess, draughts, perudo etc.

La habitación es muy comoda. Todas las instalaciones muy lujosas y Domingo es un excelente anfitrión, siempre estuvo pendiente de nuestras necesidades.

Nada

A wonderful place with beautiful landscapes! The service from all the staff was phenomenal—Javiera, the receptionist, Maria, the waitress, and the chefs, who cooked exquisite meals. Highly recommended! The week we spent at the hotel was unforgettable. The room cleanliness was excellent, the fireplace in each room was super cozy, and the landscapes were breathtaking and unforgettable. We will be back soon!

Beautiful view on the lake. The breakfast was delicious. Personnel was very helpful when we had car troubles. Diner was delicious.

Great place in absolutely amazing nature. Fantastic service - super friendly and helpful service staff

Property poorly maintained - leaking bathroom sink, no hot water (gas boiler was eventually repaired), had to ask for towels etc etc

A lot of charm with many souvenirs of settlers

Very close to the road

Literally everything! The room was perfect with stunning views and the wood stove was an added bonus. The staff were beyond friendly and helpful for whatever we needed. The food was spectacular and I especially enjoyed the animals roaming the property who appeared very well cared for and loved.

Nothing

Wunderbar und erholsam. Toller Jahreswechsel.

This property has the potential to hit top mark. However the kindness of the staff and the magnificent location -although extremely remote- cannot make up for everything. A very poor wifi - that the absence of tv makes even more painful- the absence of laundry and an overall lack of good maintenance of the place and appliances in general makes it a tiny bit too bohemian to my test. This being said, I loved my stay at the Hacienda!

Très bon accueil. Cadre magnifique. Chambre spacieuse et claire avec une superbe vue sur le lac et les montagnes environnantes. Bonne restauration. Nous avons rencontré un problème : les radiateurs étaient arrêtés, de même que dans le restaurant. Il y avait un poêle à bois qu'il fallait alimenter toutes les heures. Le gérant et toute son équipe ont fait le maximum pour régler le problème mais, après que le gérant ait eu son boss au téléphone, nous avons compris que c'était une volonté du propriétaire de l'établissement.

Excelente lugar para descansar,bien atendido,comida rica y abundante, brindan un excelente servicio,limpio,muy agradecida y recomendable 100%

especial mension a la prontitud y eficiencia de la administracion al modificar reservas y devolver montos comprometidos.

Vriendelijke ontvangst, zeer behulpzaam en gastvrij personeel, prachtige locatie.

rustig gelegen aan het meer. De kamers hebben allemaal uitzicht op het meer.

Esperabamos algo mejor. El lugar maravilloso mal aprovechado

Lugar increíble, personal muy atento y amable

Hacienda Tres Lagos is in a beautiful location and had a pretty large estate with very many facilities. Unfortunately, the whole complex is a bit dated and they seem to struggle to maintain it all. Offering half as many things done really well would be much better. If you expect a luxurious hotel experience you'll be disappointed but if you come for the nature and want to stay in a comfortable place with pretty good food (for the region) you should be well served here. The staff seem to be changing with the season, with some staff members only in town for a few weeks so the food might vary in quality. We really liked the many animals roaming freely around the big estate but that does come with the odd pile of horse dung here and there :). Our room was very comfortable, spacious and had a good view of the lake. Although the staff was very friendly and helpful, we paid upfront a significant amount for a Christmas Gala dinner which was promised to be slow-roasted lamb on a fire (a speciality from Patagonia) which was then changed last minute for the salmon you can get everyday (at a much lower cost). They actually visibly prepared the lamb the whole day but actually the staff ate it instead in front of the guests! This was quite a surreal experience for Christmas Eve with no explanation or apology.

Amazing location. Clean and comfortable cabins with log stoves. Great staff - and staff dogs. Good food.

Muy buen lugar para descansar y desconectarse, todo el personal muy amable.

La verdad que este lugar es un paraiso!!!!!, Lastima que pasamos solamente un dia por estar de paso. Es un lugar, para disfrutar y descansar. Hay muchas cosas para hacer ahi mismo, te atienden muy bien, siempre atentos a todo....

1.- Habiamos hecho una reserva con varios meses de anticipacion, cancelamos y el dia que llegamos al hotel pareciera que no nos estaban esperando. La habitacion no estaba calefaccionada y no tenian cena para darnos porque no habia nadie en el hotel. 2.- La calefaccion era una lucha, siempre habia que pedir que nos prendan las estufas o el hogar a leña.