The Ritz-Carlton Beijing, Financial Street

The staff flawlessly delivered on the high expectations of the Ritz-Carlton standard. While you could certainly stay at a Hyatt, St. Regis, or Hilton, this stay served as a perfect reminder that the true Ritz-Carlton experience prioritizes unparalleled service above all else. They truly live up to their historic credo of "Ladies and Gentlemen serving Ladies and Gentlemen."

Maintenance needs attention, particularly at the jacuzzi. The sloppy waterproofing application is a glaring eyesore and falls well below the standards expected of a Ritz-Carlton property.

Liked the location, staff's service attitude and breakfast service. Rooms are clean and serviced twice daily. They accommodated our request to book peking duck restaurant in town and our special thanks goes to Itziar Maroto who navigated this for us.

N/a

Расположение удобное. Рядом много кафе, торговые центры. Недалеко от достопримечательностей. Чистый отель, персонал всегда готов помочь. На завтраках шведский стол. Выбор еды достаточный. Персонал приветливый, многие знают английский. Номер, конечно, «уставший», но хорошего качества мебель, текстиль, сантехника. Поставила оценку ниже, потому что в номере был запах табака, сильный. Уборка каждый день на «отлично». В общем, хороший отель.

В номере был запах сигарет, сильный. И еще пора обновить ремонт, все таки сеть отелей хорошая.

Staff super Camere bellissime Ottima colazione

Ci sono due fermate entrambe a 10 minuti a piedi

Breakfast cleanliness and location of the facility

Отличные завтраки, разнообразные, все вкусно, очень внимательный персонал.

Все было отлично!

Средне

При заселении удерживается на карте депозит в 200% от стоимости проживания (4000 CNY), прошло два дня после проживания, а разница по сумме депозита (2400 CNY) на карту ещё не вернулась. Отель совершенно не соответствует уровню Ritz-Carlton, очень среднее качество, цена как бы тоже не заоблачная, но сервис и отношение к гостям не соответствует даже такой цене, все намного хуже. Отель вообще не новый, в комнатах пахнет сыростью и никотином, из душа выливается вода и заливает весь пол ванной. Итальянский ресторан не рекомендую, не вкусно и не красиво: окна закрашены как в больнице, вид на город отсутствует, дизайн и сервис оставляет желать лучшего. Это было мое первое посещение Пекина и, к сожалению, из-за этого отеля впечатление было испорчено.

Perfection and the super high standards of any ritz, beautiful room and premises, super conveniently located and the most amazing staff

The most incredible and helpful team of people specially the client relations in charge who assisted me while I was not feeling well. The service was perfect.

Good

Good

מעולה

Прекрасное расположение, завтраки и персонал. Все классно.

Номерной фонд уже уставший и требует ремонта

Цена прямо сильно ниже, чем уровень отеля. К счастью) Ритц это ритц, по качеству вопросов нет. Два момента: 1. Еда после 21-00 могла быть вкуснее :))) 2. Не весь персонал хорошо разговаривает на английском) хотелось бы чуть больше гибкости в этом отношении) В остальном - адский восторг)

Location is great, next to a upscale mall. Restaurants, Café, many choices that suits foreigners. There's a fresh supermarket and Popmart next to each other in the basement level. Perfect for last minute shopping.

Interior furniture needs a update, bathtub sealing needs find a real skill worker. Breakfast station is so scattered, a fresh pot of hot coffee would be much better than a cold machine,guests have to wonder how to operate.

Das Zimmer war groß und sauber. Die Lage war topp und mit Didi alles einfach zu erreichen. Besonders hervorheben und bedanken möchte ich mich bei Itziar und Candy aus dem Club. Itziar hat alles super für meine Frau zum Valentinstag vorbereitet. Der Blumenstrauß war riesig und das Zimmer toll geschmückt, auch für unserem Sohn lag ein kleines Geschenk im Zimmer. Candy hat uns im Club jeden Wunsch sofort erfüllt und war wunderbar. Wir kommen gerne wieder.

Excellent staff Comfortable room

Nothing

Everything - rooms, staff, pool area and especially the breakfast

Другие отели стараются, а Carlton даже стараться не надо)) хорошие торговые центры рядом, отличный сигарный клуб в самом отеле, отличное место.

breakfast and food

police visited room ask my departure date with staff without any call explaining their visit

Conforto

Conforto

Spa and room size

Not enough clean (mirrors and windows)

Great location, lovely staff

Good staff of reception,kindly & friendly

Great property with excellent breakfast and friendly staff

A bit worn out and probably need a refresh

الموقع

رائحة دورة المياه سيئة جداً

It's been 20 days since I departed, and I still haven't received the refund for the deposit.

Kompetentes und freundliches Personal

Nichts

Our family stayed for a week and we were pleased by the facility and service. We especially enjoyed the Buffet at the restaurant within the hotel. The manager Chris was friendly and very accommodating to our needs.

The room was clean and the service was good. However, I can only rate my overall experience a 3 out of 10 due to two major issues. First, when I checked in at 4 PM, the front desk informed me that no double rooms were available, even though the official check-in time is 2 PM. This delay is unacceptable. Second, the swimming pool had three or four children receiving swimming lessons from a coach. It was clear they were not hotel guests and had no affiliation with the hotel. This reflects poor management and lack of proper facility oversight.

Great

This hotel was next to financial street mall and not far from forbidden city. The pool and gym on the basement were very impressive with a huge sized relaxed area and sauna room and jacuzzi pool. I received a room upgrade to a suite which was very comfortable and luxurious. Every staff was accommodating and helpful.

Very old property. There is a musky smell in the room and corridors. Feels more like a 4 star hotel than a Ritz Carlton

Location of the hotel.

Some problems with the bathroom shower door and floor mat. The breakfast food was either cold or hard. Juice bottles were empty for long time without refill. Staff were not attentive.

The hotel is really nice and clean. The lobby is beautiful and comfy! Love the breakfast! The food were all well prepared! Extremely impressed by the cleanliness and freshness of the fruit and salad! Staff members were friendly and helpful! Really like the location of the hotel! Connected with a big shopping mall, there are quite a few restaurants to choose! Definitely will come back again!

I recently stayed at The Ritz-Carlton and while the service was professional and the staff were genuinely helpful, I was left disappointed by a key aspect of the experience. One of the main reasons I chose this hotel was the advertised spa. However, upon arrival, I was told the spa is only accessible to female guests—a policy that was not disclosed anywhere during the booking process.

Location

While checking in they charged some extra amount and was told that same would be credited back to card in 24 hrs after checking out but even after 3 days the amount didn't came

Friendly staff

Dirty bed and room, Not serviced furniture, Not working aircondition

The mall connected to the hotel has everything: an upscale supermarket, great restaurants. The Italian restaurant Bosco inside the hotel is fantastic.

The café in the lobby, the deserts are overpriced but not up to the Ritz quality standards. The concierge uses an app to call taxi for guests. The fee I paid to the hotel was double compared to what my friends did without using the hotel's app. I am okay with the hotel charge a service fee,just not double or triple.

Nice and comfortabel

Toilet seat wad too higj

thankyou

Highly recommend. Very nice, as would expect at the Ritz. Large bathtub with TV great to relax. Huge shopping mall conveniently next door full of luxury brand stores.

Excellent customer service at the restaurant and front desk. Very friendly staff. Ready to help with a smile. Good location. Near great restaurants. English speaking staff. There is a mall attached to hotel and a grocery store in the mall for any basic and local goods.

Beautiful hotel. Everything about it is luxurious. Staff very nice.

Super competent Concierge

Lounge Staff speaks very little English

Ah, the Ritz-Carlton—where the price tag screams luxury, but the service whispers "Oops, did we forget you're a guest?"   Let’s start with the basics: simple words like “orange juice” are apparently rare vocabulary gems here, and asking for a latte feels like rolling the dice at a casino. Will it be a cappuccino today? Who knows!If chaos is your vibe, you' II feel right at home. But hey, if you' re Chinese, you might actually experience that elusive 5-star service! For the rest of us, it's 5-star prices without the service to match. Special mention to Sunny, among all their colleagues at the restaurant she was the only one who at least tried to give us a decent service.   Service? Well, let’s just say it’s more of a DIY project with a side of indifferent staff glued to their phones, Club Lounge, breakfast area, lobby, etc. And heaven forbid you have a problem—because, naturally, laughter is the best solution.   The check-in experience was especially memorable. You’d think they were running a race with how quickly they handed over the room key, without a single word of explanation. But let me take a moment to appreciate Sophie and Itziar. These two ladies are the only reason we felt like we were in a Ritz-Carlton at all. Sophie greeted us every morning with a genuine smile. Itziar gave us thoughtful advice that made our stay much more enjoyable, she was always ready to help, stepping in at check-out to ensure we left with at least one pleasant memory, please run into her if you need help setting up some Apps that will make your life in China easier. If only the rest of the staff could learn from them… Without Sophie and Itziar, this place would be a complete disaster.

Fantastic location great service good breakfast buffet excellent spa and great executive lounge

Large room and bathroom Friendly staff and extremely helpful

Fantastic stay in Beijing with an excellent room. Staff arranged me a suite and it’s really a generous offer especially in this high demand season. The room is clean, nice, decent and next to the shopping centre. Very convenient. Special thanks to Vida TANG & Itziar for their great anniversary celebration arrangement. It’s really a remarkable and memorable. The management and staff are excellent, experienced and professional. Highly recommend.

I had a comfortable stay at the Ritz Carlton Financial hotel. The bed was very comfortable with soft nice pillows. It’s an older hotel, but well kept. The buffet breakfast had a lot of options Chinese and western food. The bell men and front dest were very polite and helpful when I needed something. Location was great!

No thing special!

Bathroom, inside doors of shower and toilet.

Quality of service. Consierge - !!!!! If you want really find a solution to support&enjoy your plan of the visit their support is SUPER

English as always in China ........

We recently stayed at the Ritz Carlton Financial Street in Beijing and had an overall good experience. The hotel is generally clean, and the staff across all areas—from Entry, Concierge, Reception to the Club—are exceptionally friendly and accommodating. The service quality varies, ranging from okay to very good, and at times, even superb. However, the hotel is in need of renovations and upgrades. Some areas feel dated, and updating the facilities would greatly enhance the overall guest experience. One notable challenge was the language barrier. The majority of the staff have limited English proficiency, which made communication difficult and occasionally impossible. I often found ourself relying on a translator app to convey basic requests and questions. A standout during our stay was Itziar, the Guest Relations Manager. Without her assistance, we would have left the Ritz Carlton hotels altogether. She went above and beyond to correct a booking mistake related to an upgrade and consistently supported us throughout our stay, making it truly memorable. We can’t wait to return—if Itziar is still part of the team. Advice for Management: To enhance the quality of service for international guests, consider empowering Itziar with more managerial responsibilities and investing in English language training for the entire staff.

The high standard

The price of drinks and food was a very high cost this spoiled the price

A good hotel for a business trip. Functional rather than lavish, for a 5* hotel. Breakfast options good and wide-ranging.

Amazing service! The facility is definitely dated and could use updating/renovation, but very well kept still. Top 2 hotels I’ve stayed at in China so far.

Absolutely beautiful hotel. Comfortable, luxurious and clean. We had a top floor corner room and it was exceptional. Excellent pool and gym facilities.

It’s a long walk from any of the underground stations. We’d booked for 3 people (booking.com said our 15yo could stay free) but when we arrived we found we had to pay another £50 per night for him to actually have a bed. Fortunately we were in a position to pay this, but we might have come unstuck.

Needs to be upgraded for the 5 star hotel

Excellent staff

Had truly memorable stay at the Ritz Carlton Beijing Financial street This property is beautiful, and it clearly befits the Brand Its location is also excellent it is joined to a huge mall and less than a 10 minute walk to the metro that can conveniently take you anywhere in the city. The staff here are truly exceptional. Every staff member that I have met and has been very friendly and helpful. I Especially want to mention the staff from the from the executive lounge. ladies willing to go beyond their duty To help and show genuine interest in how your day has been I nearly forgot to mention that the food provided in the lounge during the day is amazing breakfast, lunch and the happy hour Also want to sincerely thank the front desk staff for upgrading to amazing executive suite it truly a luxurious room I can highly recommend The Ritz Carlton Beijing Financial Street due to its wonderful staff and the other mentioned reasons

When we arrived at the hotel, we were greeted by doormen. The check-in staff were also very friendly and especially Miranda helped us to check in smoothly and provided us the information we asked. She also upgraded our room. The room was nice and clean and spacious. It also has a wonderful view. Don't have any complaints. The only thing that might be inconvenient for some people is that the hotel is about 20 mins walking from the subway route 2 and over 10 mins walk from subway route 19. Everything else is great.

Completely shocked that this was a Ritz Carlton properly. AC didn’t work properly and room was too hot to stay in. Bathroom was full of mold/mildew and place was dirty. Booked 2 rooms for 3 nights and both rooms had same issues. We requested to check out after 1st night.