Grand Mercure Shanghai Century Park vs Similar Hotels

Rooms described as big and spacious and generally well maintained, but several comments about worn beds, dated furniture and soft pillows lowered this category.

Rooms were described as spacious and comfortable.

Room quality was described as comfortable and appealing.

Rooms are clean but some noted that they were dated and in need of renovation.

Mostly reported as clean and tidy in many reviews, but several mentions of cigarette smell in rooms/corridors and a few notes of rooms being 'a little dirty' lowered this score.

Mentioned as clean, but the smoke smell detracted from the overall cleanliness.

No specific sentiment; inferred standards from overall hotel rating.

Some comments about unclean areas, specifically the breakfast room carpet.

Location frequently praised (close to Century Park, nearby stores, restaurants and halal options); a minor note about being a bit far from the metro for one reviewer did not materially reduce the strong location sentiment.

Convenient location close to the expo center and easy access to public transport.

Guests appreciated the hotel's proximity to attractions and transport.

Excellent location close to metro and city center.

Service repeatedly praised (helpful, friendly staff; specific positive mention of front-desk staff upgrading a room), though one serious complaint about a disputed extra charge reduced the score slightly; overall boosted to reflect consistent positive staff feedback.

Service at the Chinese restaurant was poor, specifically mention of rude hostess and bad experience.

Concierge services were below standard; however, some staff were excellent.

Multiple positive mentions about the staff being friendly and helpful.

Repeated praise for diverse, tasty and excellent breakfasts and strong coffee/espresso justifies a high score in F&B.

Breakfast was praised, but the Chinese restaurant experience was negative.

Breakfast options were appreciated, but late-night refreshments were lacking.

Breakfast widely praised for variety and quality.

Good on amenities commonly cited (breakfast, pool, self-service laundry, strong espresso), but inconsistent WiFi performance and some basic-room comments reduced the score slightly.

Decent amenities with a club lounge and breakfast offering a variety of options.

Health Club and Club Lounge experiences were disappointing.

Amenities like WiFi and spa are appreciated, but some issues with WiFi stability noted.

Mixed signals: many guests felt the stay was good value for the level of service, but the reported incident of unexpected/held charges and payment dispute negatively affected perceived value.

Some reviews mentioned the price being high, affecting perceived value.

Value perceived low given the cost versus experience.

Best value for money according to some reviews.