Empire Inn & Suites

Comfortable bed

Coffee cups to small for a Kerig pod. They should put some small coffee flavoring in the fridge. Also sample bottle of shampoo and conditioner

Room wasn’t available. Booked a jacuzzi king room through booking.com. Went to check in and room was reserved.

Didn't have the breakfast.didnt know about it.

Chairs outside of rm to sit.considering the picnic tables were always busy.having the people to have respect when they are at the tables with the noise.amd dogs barking early morning.

Low budget hotel but completely fine. The bed was comfortable. The fan in the room removed street noise. Our room contained a full size fridge and a small stove and microwave. Everything worked perfectly.

If you drive north past the hotel on the frontage road the road becomes only one way north and you have to do a loop out and around back to the hotel. Also very limited food options in the area. Most are on the other side of the highway.

It could have been way cleaner, the walls looked dirty, and the bathroom wasn’t cleaned very well (shaved hair in and around the sink). The staircase smelled entirely of urine (I had to hold my breath), the office like cigarets and our room had an odd oder as well. We stayed in a deluxe suite but had a view of nothing but a wall and our room was 10feet away from the highway, the door didn’t seal fully so we could hear the highway loudly the whole time. We paid extra for the jacuzzi tub that we didn’t use out of fear it was unsanitary.

The heater worked well.

I wiped a tissue on one space of the floor, and it was so brown!! The outside of the door was filthy. The sheets were thin and old. The furniture was marked and old. The bathtub was not clean. Perhaps because it was so old, the grime would not come out easily. I didn't shower because I didn't trust the towels to have been washed properly.

no breakfast

too expensive

Friendly staff

To close to the highway, noisy

The shower was clean

The three spiders I had to kill

Parking was in front of the door

the room and furnishings are very run-down/worn out.

There was no breakfast.

Ants in the motel, suddenly charge us 6x more for our dogs than originally told us. Put us into a dirty room at first, then put us into their only handicap room taking it away from disabled people.

Fair price.

No

service

Comfortable stayed in the room with the Jacuzzi suite in gasoline alley a bit noise from the highway traffic but overall friendly staff and comfortable

The front desk staff you had on that night was really good and the night was quite

The location as nothing close to go get something to eat even a 24 hour gás bar a good 2 milles way as thats about it

Location.

No breakfast in the morning

Perfect location for our needs being close to galaxy cinema and costco. Friendly and helpful staff

Cigarette burns in the blankets, tub and tables. Definitely in need of minor updates. We had planned a getaway staycation and were unable to connect firestick to the TV

Never had a chance to see anything at this facility. Their front desk was not able to direct me to the facility! I had to sleep in a my car in a parking lot!!!

Everything!!!!

Location is key

There was mice in the room it was very unsanitary.

The staff are very friendly

There’s too much drug activity and sketchy people roaming around at night between the bottom row of rooms. Stepping out to your truck and seeing people smoking meth was a big turn off. Unfortunate because the room was clean and the staff are great.

The room had bed bugs. They did let me check out and reimbursed me.

Its a nice place

It was comfortable to sleep and the room size was nice! The man who checked us in was awesome! Buuut it seemed sketchy and a bit just ran down

I was talking to a couple who was staying in two doors down from us and they had cockroaches and bed bugs in their room

Smell of mold and smoke, never been offered a room cleanup, towel change, or even toilet paper. I put my garbage bags out the door myself, and it took the crew 3 days to pick it up from there.

I would stay there again

Nice and clean

The location to Westerner park was perfect.

The motels wifi wouldn't connect in the room. You had to go outside into the parking lot to get it to connect, it would then disconnect once you were back in the room.

The beds very very comfortable towels and shower very good

I was on business thus really needed my wifi!! Sadly it was non existant in my room! It only worked out on the rainy outdoors! I went 4x to the front desk for help, yet no luck.

Staffs were nice. Updates like the kitchenette with induction stove, counter and sink plus a regular size fridge was a bunos. We liked the wood flooring too. Suggestions: check the condition of the AC, it blows hot air, doesn't work its purpose on summer time, costs higher bills to the owner and inconvenience to your customers. Also change the old blue towels to white. Coffee maker and freebies like coffee, cream or sugar will be nice. Be true with what your signage says, none smoking. It's a recommendable place to stay when in a budget.

The staff is amazing! We were so thrilled to be greeted with such kindness and helpfulness!

N/a

Received my $200 refund from my initial deposit. Room smells smoke from cigarettes. Bedding has a bit stain unsure what is it. Things I didn’t like, l Called the staff about it but nobody came to check it, no choice to sleep using those beddings .

not good

1. It is strange that the hotel charge, not pre-authorized credit at the beginning. 2. The damage deposit pre-authorized charge was $200 and the staff shared that for some rooms, the deposit was $600, much higher than other hotels. 3. I am not sure if they should keep a copy of my ID?

Very kind and smart staff.

Would never recommend this property. Felt very unsafe

Comfortable beds, complimentary coffee, large tv with boths apps and cable. Both air conditioning and heat worked well and were quiet Convenient parking

The floor was dusty

Best bang for your buck in red deer, great rooms, friendly staff!

Upon arriving at the hotel, I was greeted with a smile and a cheery "good afternoon". There was an issue with the pet room request as the hotel was not notified by the booking site. They were very helpful with this and they accommodated my dog and I without worry. The room was big and comfortable. The area was quiet, even though the highway was nearby. There is an off leash dog park close by (10 minute drive) which my dog absolutely loved!

The room was not "tidied" while I was there for the 5 nights. It would have been nice to have the sheets changed and the towels replaced at least once.

The room we had was dirty. There were layers of dust and grime on the baseboards etc. The bathroom vent is filthy. The door hooks fell off the door. It really needs deep clean. Disappointing because the recent reviews were positive.

Freshly updated room, good bed, shower was good. A bit of noise from the busy highway but wasn’t an issue for me. Overall a good stay

Elevator and breakfast clean

The price to stay was good.

Remote area not close to everything.

Clean

friendly staff!

Fine

Our motel room at Empire was remodeled and clean at a very reasonable price. We stayed one night.

Older place but well maintained in my experience. Nice for a day or two stay.

A very clean, economical motel with pleasant staff. I had reserved a queen kitchenette but ended up with just a queen regular room which was okay but I really needed a fridge with a freezer of which there was just a fridge, no freezer in it. Otherwise, a decent motel for the money.

I will never stay at this motel again. the room was not properly cleaned. There was dirt and mold in the bathroom. No coffee pot in the room. And the room had a kitchenette, but no cups. In general, I will never stay at this motel again

Amazing stay .. staff was helpful .. location is quite good next to highway .. room was good … well maintained property … I needed warm water at night .. staff was quite helpful … I recommend this motel to everyone if needed to stay while going from here

Good clean rooms. Friendly staff. Only complaint was water in shower did not get hot. Just barely above luke warm

Always great

My friend and I stayed at this hotel and it was fantastic before we got settled into our room we checked the beds and they were all clean, bug free. We enjoyed having our own fridge cooktop and big sink and there was a big countertop. The beds were okay slept very well. The TV is not smart so no Netflix or anything but we had a tablet that we watched Netflix on. There was only one big plate one small plate very little silverware and one big pot one small pot and one frying pan everything worked very well for us we would be staying at this place again.

clean room comfy bed friendly staff. quiet fur baby friendly

An older property that has been updated. It's clean, was quiet. Nothing special but cheap, cheerful, and an affordable place to crash. I felt comfotable staying here the night when roads were bad. Not bad at all

Terrible property, tried to overcharge from rate booked with Expedia. Then demanded $400 security deposit paid in cash. Door key would not work (proximity) & was told staff would have to let us in room each time. DO NOT BOOK!

Non-smoking room. Smoke smell so bad that my coat might need to be dry cleaned.

Staff was friendly, my first room was really stinky, smoke and dirty smell..second room was much better but cigarette burn hole in the comforter, was good for a night I guess for the price.. nice kitchens in the rooms if you wanted a place to cook staying longer.

it was ok

unhygienic, extra charges for no reason

Location the heater worked

The damage deposit wasnt returned as promised & the staff did a walk through flipped the blankets. Very rude.

Nice hotel. Would definitely recommend it

Had to do a last minute booking due to weather and front desk was easy to deal with and cost was fair. Will be my go to place if weather seems it necessary.

One word BED BUGS!!

Nothing

Everything

Enjoy sharing the hotel with the homeless

The rooms were dirty when we got there I used its cloth to clean up and was charged $40 because I got the towels dirty was told I should’ve came to the front and asked for a mop. I was willing to go to Walmart and replace towels with better quality towels, they said it was their policy and they offered me to take home the dirty towels.

Decent for a work stay. Room had a kitchenette

Room reeked of old cigarette smoke. Bed full of stains. Will never come back.

Its always clean

The Property charged me a different rate upon check in. Told me the rate I booked at is not right because I have to pay their commission for booking through a 3rd party. I could have stayed at a much nicer more comfortable Property for less due to them charging whatever they felt like after booking.

Great location and access to highway and excellent staff named Ms. Shivani.

Good location. The facilities in the room works.

The room did not look very clean. The room had a bad smell. The sheets were not very clean. I and my family did not have any breakfast at the facility because we weren't impressed with the cleanliness.

When I arrived early for check in, I was told very curtly that my room would be ready at 3pm. I returned at around 2:40pm, got my keys, and payed the $200 deposit (pretty high and actually cost more than what I paid to stay for two nights) and was told the room would be ready at 3pm. I waited in my car, and at 3:15, the room was still not ready (highly unprofessional cleaner who enjoyed taking his sweet time regardless of the check in time). I started to walk back inside to ask, and was shouted at by i'm assuming the receptionist in the parking lot that it would be just five more minutes. I saw the cleaner, and despite saying I needed to be in the room asap since I had a place to be at 4pm, he reiterated the 5 minutes. 10 minutes later, he was still not done so I went inside to ask what the holdup was. Begrudgingly, the same receptionist said she would book me in another room, and I finally got in half an hour after I was supposed to be checked in. Needless to say, I was also late for my 4pm appointment. Overall, considering what I paid for the room, it wasn't a bad hotel aside from the general location, but the extremely poor customer service just soured everything else about it.

Great place to stay however sound proofing could use some work