Hilton Baltimore BWI Airport

Room is clean and huge

Nothing

Very clean, employees very happy to help.

The only thing that was bad, was we could not find the hotel. We had to call to find the hotel. It was tucked up behind the Hampton Inn. Had to take the road before the hotel to get to the hotel.

Great -variety-scrambled eggs could have been warmer

See above comment

Had to restart the fridge and all of our things melted

Didn't have breakfast. Location very convenient to airport. Bedroom clean and comfortable with all necessary amenities.

Reception staff were rather surly and unwelcoming

Comfortable bed, on site restaurant bar with thoughtful staff, quiet room. Great flavorful salad for dinner (except chicken dry)

Chicken overcooked at dinner, breakfast stopped at 9 so I missed it (jet lag) 9:30 would have been great.

The location was convenient as I was going immediately to the airport in the morning. The shuttle was also useful and appreciated. The staff at the restaurant were wonderful.

The language skills of the front desk staff when I checked out could have been better. The patio furniture is weathered and worn.

Everything was clean. Staff was nice and good service.

The outlets were loose so it was hard to charge our phones. As well as some just did not work.

The entire hotel was beautiful, clean, and the service was impeccable. Kym at the front desk was incredibly accommodating.

Breakfast was great.

Don't like that dog's are allowed.

I stayed at this hotel for a month, and it was a wonderful experience. From the service, amenities, and overall hospitality made our stay comfortable and enjoyable. One thing I really appreciated was the 3:00 PM check-in and 12:00 PM check-out, which is more generous than what many other hotels offer. What truly made our experience special, though, was the shuttle service and the amazing shuttle drivers. Lay, Melvins, Shaq, Ahad, Syed, the two Erics, and Timmie were all incredibly helpful, friendly, and accommodating. They were always willing to assist us whenever I needed help, and their kindness made me feel welcomed throughout my stay.

A special thank you to the shuttle drivers—Lay, Melvin, Shaq, Syeed, Ahad, Eric N., Eric S., Timmie, and Warren. I truly appreciate your patience, reliability, and friendly attitude every time you picked me up or dropped me off. Your excellent service never goes unnoticed. Thank you to the entire Hilton BWI team for making every stay a pleasant one. I highly recommend this hotel to anyone looking for outstanding hospitality!

Lay was awesome! Very friendly and willing to help everyone get to where they need to go!

Everyone I encountered was so friendly and courteous! Very impressed

Staff was very friendly, especially Lourd!! Clean and spacious; breakfast was great!

Lay the shuttle driver was pleasant and very accommodating during our time here ar the Hilton BWI.

Lay was very professional, helpful, and a pleasant driver.

Power driver, Lay, both took us to the Baltimore airport and picked us up after our trip to the Midwest. We had a lot of baggage, and at the start a lot of people to fit the vehicle. He was very accommodating, friendly, and made what could’ve been a stressful experience and enjoyable one.

Shuttle driver Melvin is excellent! Professional, kind, and personable.

Lourdes did a great job making me feel welcomed

Melvin was amazing! He gave us such a warm and genuine welcome. It's this type of service that keeps me coming back to Hilton! Thank you Melvin!

Everything was great 👍 , especially the shuttle driver name ( Lay ) , he shared stories in wisdom and made me laugh. He's a good listener and a hard worker. So whoever visits this hotel say hi to( lay ) the shuttle driver. 🙏

Nice community of workers. The bartender Paul was great two thumbs up.

Lay was my driver from the Hilton to the Delta gates. He was friendly and easy to talk with. I left my phone when I got out of the shuttle and he quickly returned it back to me. I am very grateful that he found it and was honest.

I wanted to recognize my shuttle driver, Lay. From the moment he picked me up until we arrived back at the hotel, he made sure I had everything I needed. He shared information about the hotel, recommended local restaurants, and answered every question I had. After a long day of traveling, that kind of genuine hospitality and warm welcome makes a big difference. He represented your team extremely well.

Lay was absolutely amazing, very polite and respectful, knowledgeable and helped share some day trip ideas for me and the kids! Wonderful guy and very helpful!

My wife and I arrived at the BWI Airport on Saturday night, July 25, 2026, on a flight from Punta Cana, DR (PUJ). Unfortunately, our flight arrived too late to make our connecting flight to Atlanta, and we found ourselves thrust into having to find a hotel room and dinner. Regretfully, every hotel we called was ‘sold out’. But, when we called the Hilton Baltimore BWI, we were told where to catch the airport shuttle, and to ‘come on over’! Our assumption was there was a room available. However, upon arrival at the hotel, we found that not to be the case! The clerk had mistakenly thought we had a reservation, and regretfully stated, they too were ‘sold out for the night’. We found a comfortable seat in the lobby, where we began making more calls, trying to find a room. Minutes later, I noticed a gentleman about to pass by. Recognizing his hotel name tag, I asked him if he might offer some assistance or insight as to where we might find a room at that late hour. After explaining our situation to him, he identified himself as the Night Auditor, and introduced himself as Lourd. He seemed to understand our plight, and asked for us to hold on while he searched their room inventory. Minutes later, he came back with a King room, that had been taken out of their inventory for some earlier carpet cleaning. That was all he had to offer, but it was available to us, if we wanted it. Of course, we said, yes! We were ecstatic to accept his offer. He assisted us with our check-in, provided us a couple of courtesy breakfast tickets, and the names of several restaurants which might be open that night for a late meal. The room was perfect for our overnight needs. And, we were able to find a late night restaurant that could provide delivery service. Lourd had truly become our savior the night…no pun intended! Thanks to Lourd, we were in a safe place, not far from the airport, and one that offered shuttle service the next morning back to BWI Airport. We are so thankful to Lourd for his much needed assistance and willingness to help us, a couple of senior citizens, that basically had nowhere to go. We are deeply grateful for the time and professional service that he offered. He even went so far as to text later that night just to make sure that everything was OK. The next morning we had a great breakfast before departing, via the shuttle, back to BWI. My wife said it best, “thank the Lord for sending us Lourd”! Together, they turned what could have been an absolutely horrible experience into one of great customer service, and faith in the goodness of others. Steven & Barbara Nibbs Metro Atlanta, Georgia

Lay was our main shuttle driver during our stay. He was friendly and knowledgeable and got us to our train station destination and provided a great overall experience

We had a wonderful stay at the Hilton near the BWI Airport. The hotel was very busy with 7 functions going on yet everyone was always attentive and very helpful. We had a wonderful stay at the Hilton near the BWI Airport. The hotel was very busy with 7 functions going during our stay yet everyone was always attentive and very helpful. We particularly enjoyed the option of using their complimentary shuttle to and from the airport as well as within a 3 mile radius. We were blessed to meet Melvin, one of their shuttle drivers, he was so welcoming, friendly and the most helpful in suggesting local restaurants etc. My kids and I were in town for a concert at the M&T Bank Stadium, Melvin owns and operates a private transportation business as well, Legacy Logistics, and was the best and most reliable option to and from the concert 30 minutes from the hotel. I highly suggest reaching out to Melvin for any private transport in Baltimore with room for 1 to 10 passengers. He was a fabulous host!

Nothing special about this hotel—the description said “modern,” but it felt pretty dated to me. The room was just okay, more like a 3-star hotel. I had to wait over 20 minutes for the shuttle, which might not sound terrible, but I arrived late, and one of the reasons I chose this place was its proximity—I thought I’d get there quickly, but that wasn’t the case. It doesn’t seem like the shuttles run on a loop; I had to call for one when I arrived at 10 p.m. They also wouldn’t pick me up from the rental car center, even though it’s within the 3-mile radius. Overall, the experience wasn’t as convenient as I had expected.

Melvin picked us up at the airport and drove us to Hilton BWI. Melvin is very courteous, kind, respectful, professional, and a safe driver. He is approachable, accommodating, and easy to converse with. Melvin also drove us to the port and picked us up after our cruise. Melvin is very personable and an asset to the Hilton BWI staff. Please extend our heartfelt appreciation to him. Joseph and Amabel Albuquerque, NM

I would like to share that I had a excellent time there with exceptional service From Carmen working at the restruant I felt she did above and beyond with such a great personality for a young waitress it was a pleasure going there hope to go back and would definitely recommend ! Thank you Carmen for making a bad day change into such a good Day !

My husband and I and a friend had our flight cancelled at BWI airport due to stormy weather and tornado watch that passed through the area. Hotels, Car Rental Services, Amtrak was sold out. We had no where to go until our friend checked out the Hilton Baltimore BWI airport hotel. We were fortunate enough to book two rooms through Expedia. Lourd, the front desk representative, was able to assist us in getting into our rooms and getting settled after a long grueling day of cancellations and disappointments. Lourd is to be commended for his patience, kindness and professionalism. Getting us into our room as quickly as possible was a blessing. What he did for us caused our day to have a very pleasant ending. Thank you Lourd👏🏽👏🏽

Had a great time with Lourd everyone was so nice

Outstanding shuttle service from Lay! He was incredibly friendly, professional, and had excellent knowledge of the area. He made our trip so much smoother and even gave us some great local recommendations. Highly recommend this hotel!

Ok cant stop talking about the PHENOMENAL service i experienced at this hotel. I was in goods hands from the word go, Steve, Aron and Kareem were attentive and made sure i was cared for in every way imaginable.... whenever i return to Baltimore im staying at BWI HILTON, and i suggest you do as well..... Thankyou Thankyou Thankyou.... Respectfully, R.Holliday

Tia was excellent she was professional. She was helpful and she was extremely pleasant.

Better than average stay and convenient to BWI. The stand out individual, however was Lay, the airport driver. We were lucky enough to have him as our delightful, engaging Embassador for the hotel and the area. He even helped with restaurant recommendations, and they were spot on.

Our room had not been cleaned - the bed was like someone had stayed there, there was a trash bag with food and towels on the floor. But when I went to the lobby I had a new room ASAP, that was cleaned and nice.

Great customer service Angel H

Melvin W shuttle driver….Courteous, helpful, professional. An exceptional representative of Hilton!

After our airline canceled our 10:00 a.m. flight at midnight the night before (for an unknown reason), we basically didn't get any sleep as we were had to change to a flight around 6: 30 am. After getting to the airport, we learned around 5: 45 that we had been bumped from our 6:30 a.m. flight to one that wasn't leaving until 6:45 p.m. as we have gotten essentially no sleep and head over 12 hours until our flight, we looked for a day use hotel near BWI. We chose the Hilton and it was the only thing that help make that entirely awful travel day somewhat bearable. It started with the shuttle driver Ahad (or maybe it was Aphad - apologies!) who is extremely kind picking us up so early. He heard our travel story and expressed sympathy for our situation and what awaited is. But then he went above and beyond and escorted us to the front desk when we went to check in. He then shared our situation with the front desk people which was totally unnecessary and unexpected. They kindly offered to try to get our room available as soon as possible even though we were a couple hours early for a day use check in. In addition the front desk offered us breakfast coupons for the buffet for us to use what we waited for the room. This was a very kind offer as well and we gladly took them up on it. In addition when a room was not ready at the expected time, they told us we could use the room for longer to help offset that which was wonderful because we needed to sleep. The room was so comfortable and wonderful compared to the airport and led to some very badly needed sleep and recovery. When we left the hotel to take the shuttle back to the airport Ahad was there again for us with the shuttle and he again was very helpful and very kind to us until he dropped us off at the airport. Thank you to the entire Hilton team for again being the bright spot in our horrible travel day (our late flight ended being delayed another two hours!) and especially to Ahad for the kindness he showed us. It was so appreciated!

Sometimes the support staff does not get the credit he deserves. Melvin W., transported us from the airport to the hotel. It was the most pleasant introduction to Baltimore and its culture. Melvin. I thank you for your conversation and your service.

Lourd was great and helped us out. Our flight was changed to the following day which caused us to have to find a last minute hotel at 1 am.

Melvin W. provided excellent customer service throughout my stay. He was friendly, professional, and always willing to assist with a positive attitude. He went above and beyond by sharing helpful information about Baltimore, including local insights that made my visit more enjoyable. His kindness, hospitality, and attention to detail truly stood out and made my experience at the hotel even better. Thank you, Melvin, for making my stay a memorable one!

Everything was nice except the first couple of days there was no intent. Melvin W had EXCELLENT CUSTOMER SERVICE. He was always willing to take us wherever we wanted to go with a smile.

Tia was so great of a services for your establishment, excellent mindset, excellent disposition. Great personality.

Shuttle driver was great. He helped with my bags and very easy to talk to.

The options overall were excellent.

It could have been hotter

A total fiasco when it came to the airport shuttle. The schedule is off the front desk gave us incorrect information. We ended up having take an Uber. If you were lying on this property to get to the airport in a timely manner, you need to think twice. I'vebeen trying to resolve this with the property for almost 3 weeks, but they do not return messages.

Room was not clean for 3 days

The waiter/bartender Paul was great.

The rooms are so old and dated. The white bedcovers had spots all over them. The pool area was filthy. Trash on the inside of the pool area and candy etc. all over outside along with cigarette butts. It was worse than staying at a Motel 6.

Melvin Williams, Jr was my shuttle driver from the airport to the hotel. His service was excellent, his demeanor was cheerful and attentive. Thanks Melvin!!!

Lil Paul is amazing at Aqua! He quick on service, loves his customers and knows everything!

Melvin W…..was the highlight of our trip experience. Melvin was outstanding as to representing your company and treating the customer ‘old school’ style (with respect and importance). Promote him, increase his salary, don’t lose him to your competition. I’m Joe Tarantino from KCMO and met Melvin for the first time on my trip to Maryland. Regards and sincerely truthful as written. Joe T

Paul the bartender was outstanding! He has a cool, calm, and relatable energy that made my experience so enjoyable. Great service, great personality, and the kind of genuine hospitality that keeps people coming back. If you're lucky enough to have Paul taking care of you, you're in good hands. He definitely made a lasting impression and would be a big reason I'd return!

Rent og hyggelig sted med fine fasiliteter for trening. Veldig god frokost.

Very clean hotel. Easy check in process with Lourd. Excellent customer service. Can park our car till we return & use their shuttle! We will be back for sure Manager on duty was very personable and customer service forward!

Facility was clean

Staff was courteous, but we were part of a wedding party, My boyfriend was the best man and the staff wouldn't give us a gift bag because we booked through booking.com

We were on our family trip at the Hilton and Melvin W picked us up from the location 1. He was very professional and kind to us from beginning to end. Melvin was very knowledgeable of the area and gave us some amazing suggestions of locations to eat that made our experience here awesome. Melvin creates an awesome atmosphere for his guests and that feels like magic. Thank You Melvin W for making our visit unforgettable. -The Tanner family-

Kawan was very helpful! Great communication!

Kawan was a great help and very friendly at the front desk with good customer service.

Paul was above and beyond, service was excellent!

Steven at the front desk was very attentive and pleasant!

Lourd was the night guest services associate. He was very kind, professional and took care of all of us guest who arrived late due to flight delays. Outside of the issues we had the stay was fair.

The overall breakfast wasn't great. The omelette station was disgusting and the bacon wasn't cooked all the way. The staff in the breakfast was quite rude and talked amongst themselves instead of serving the guest. The phone in our room didn't work and housekeeping "accidentally" gave us one dirty towel when our room was turned over.

Dinner to price

I needed to book a hotel last minute and chose the Hilton Baltimore hotel at the airport. The Hotel was fine, but the service was even better from Lourd. I arrived really late in the evening but to early for my booking to arrive in the system. He helped me through the entire process, and made my stay even better.

The staff at the hotel was amazing..Melvin the shuttle driver was outstanding, courteous and charming. The clerk at the welcome desk,.Scott was equally charming and cheerful. As a business owner, these employees would be a welcome addition to any staff!

Melvin W was great. He was very congenial and friendly. He wanted to make sure we were comfortable and that we had everything we needed for a safe ride. I would ride with home anytime.

I was able to catch the shuddle bus to the airport. I left my car at the hotel for $15 per day. When I returned from my trip the shuddle bus came to the airport and took me back to the hotel. The shuddle service was excellent.

No complaints

Comfy airport hotel. Parts looked a little frayed around the edges. Had both dinner and breakfast. Both were really good and the service at the restaurant was great.

Very nice hotel, with clean , spacious rooms. The air conditioning was not working properly in our room. Front desk promptly had maintenance try to fix it, to no avail. They moved us to another room just down the hall. Melvin W. one of the shuttle drivers goes out of his way to take care of you . Friendly, knowledgeable and very professional. This is our second year at this hotel for yearly business. Always excellent service. Highly recommend!

Tia did a wonderful job and made my breakfast today awesome

Melvin is AMAZING! Always friendly. Always courteous. Always helpful and service with a smile. 10/10 Highly recommend!

The hotel was clean, the wait for the elevator was short. The bed was very comfortable. I really liked the darkening curtains that were in the room.

The hotel overall was very good. I wish the room had a small refrigerator. The staff leads a little to be desired. There was confusion during check-in. There was a language barrier and the check in person was very soft spoken. She didn't inform me that parking was not included. I had to inquire after seeing so many vehicles with what appeared to be a parking pass on their dashboard. Parking was $15 extra. No big deal. However, there was an event going on at the hotel, which made parking scarce, If I am paying to park, I shouldn't have to illegally park in the fire lane and risk getting towed away. Also, the cleaning crew came at 8:30 am on a HOLIDAY to clean my room. I had the do not disturb sign up and they tried to enter the room anyway. Luckily, the door was blocked and they couldn't gain access, but they should pay more attention to the signs.

Stayed here twice for the location and the free shuttle to/from the airport. Rooms are very nicely appointed and staff is friendly and helpful. While many outlets are provided in the room, on both stays we noted outlets that either didn’t work or that would not hold a plug. We also noted that the front desk was understaffed at times—we had difficulty reaching it by phone on two occasions, and we had to wait to check in. In general, we would recommend it and would stay here again.

Tia the breakfast server was very kind.

Check-in was easy and friendly - Kawan gave us a great room and got us through the process quickly so I could get my kids up to the room, which was comfortable and clean.

Spent one night for business. Room was spacious clean and well appointed. Easy check in but you do have to run outside and put your paid parking permit in your car. Breakfast buffet in the morning was good but a little over priced at $22. Overall if you need a hotel near BWI it is a good choice

Hotel is nice and clean. The only complaint I have was our room wasn’t ready when we checked. Check in is listed for 3:00 pm, we arrived at 4:30 pm. Heard this same complaint from other guest

I booked a day use hotel so that i could be near the airport for a late flight. It was my first time booking a room like that and I arrived a little early. Angela at the front desk was super helpful and made the check in process a breeze.

Tia, the morning cook provided outstanding morning meals to start off my day. Her bubbly personality, her outstanding and tasteful food are unmatched. I look forward to having breakfast at Hilton at BWI airport in Linthicum.

Our stay at the BWI Hilton was incredibly pleasant. Steven at the front desk was very helpful at check in, and gave us excellent advice regarding our itinerary in and around Baltimore. Thank you, Steven!

Stayed at Hilton BWI for 4 nights for a friend's wedding. Shout-out to Lord and Angela for the 5 star attention and service! I felt attended to and cared for when making requests. I also appreciate them for the lovely talks, sharing stories about themselves. It made the interactions feel comfortable and welcomed. Also the breakfast was cooked EXTREMELY well. It was my favorite part of the day. Well done and thank you.

I stay at this hotel a lot. Steven at the front desk is always very courteous and very helpful and always has a fantastic attitude. Room quality varies room to room. It can be noted that the higher floors, while they are upgrades, tend to have temperature control issues because the units can’t push the heat or the cool up to the top of the building. Most times when I stay on floors six and seven, the temperature control is just fine but usually when I’m on the 10th and 11th floor, the room temperature is a lot more like ambient. It’s actually a pretty significant gap in the hotel experience. Good hotel, overall, especially near the airport.