Craiglynne Hotel

Stayed here on a golf trip, 12 lads, we read the poor reviews prior to our visit and also spoke with the hotel direct. Given what we therefore expected, the place, food and staff were excellent. Despite the negative posts, you offer a great service at a exceptional price, yes there are far better places, but for the money, this place is excellent. Thank you for being open and honest with us, if we golf here again, we would stay with you, without hesitation

Will be back!! Visited for a two night stay with my mother. To be honest we chose this hotel due to the price. Due to the low cost we matched our expectations to this and we were pleasantly surprised. Yes it is like stepping back in time to a childhood coach tour hotel. The room was spacious, hot water, spotless and very nice small buffet breakfast. We didn't try evening meal so cannot comment. Plenty staff and all very friendly and helpful.

From certain staff that were arrogant, the left hand didn’t know what the right hand was doing. Supposed to be 3pm check in to be told it was 3:15 then might be later. Eventually got checked in, very tired hotel in complete need of refurbishment Floorboards were constantly creaking and doors relentlessly banging, ceiling fan hanging off the ceiling, no toilet roll holder, water didn’t drain for a long time from shower tray, nearly overflowing, button for on off shower was missing, curtains were hanging off rails in bedroom. As I said, terrible and please look at anything else but this hotel. Only good thing was location, so that says it all. I stayed 1st August 2026 for one night

On approach this hotel looked promising, but it lacks so many things, so went downhill from there. I wasnt the only one left disappointed, more in line with 2 star rating. Rooms vary, bedding wasnt big enough for bed, bathroom needed update, poor shower and no shower gel. Breakfast options were over cooked/kept warm and basic... cheap cereal options. No fresh fruit or pastries. Full fat milk or oat milk only options. Staff polite but not very friendly or accommodating, had excuses and wouldnt provide anything unless you request in advance or when you book.

Excellent location on the outskirts of town. Nice building with lots of character and charm, expansive grounds. The room was clean, comfortable and quiet. The staff were very welcoming and helpful. Overall outstanding value for money.

Lets start on a positive - breakfast lovely , thevgardens are pretty and the hotel has a lift. That's where the positive ends. The rooms are shabby, the bathrooms are cramped, dinners were poor standard and follow up communication shocking AVOID

ROOM 106. This room should not be used by this hotel. It has a double bed in it, but no room for bedside tables. It has a basin behind the main door and a sliding door to a micro shower/toilet room. You can see the person on the toilet from the bed. See photos. It is noisy. When other guests use their toilet you can hear it in our room. The downpipe outside our window leaks and water splashes against the wall. The towel rail in the micro shower room is over the toilet. Unhygienic. We asked to be moved and there was no alternative. 'It is what it is'

The hotel looks impressive from the outside, but inside needs refreshing; the bedroom we occupied was distinctly tired. The TV was one of the smallest I've encountered in a hotel room for many a year. The poorest part was the restaurant food, dinner being reminiscent of school meals. For 5 nights the 'fresh fruit salad' consisted of a few cubes of melon, and the service was more miss than hit.

I actually come from grantown on spey but moved away many years ago, I was disappointed with the room as it clearly needed decorating and the bathroom was old and tired, the size of the room was good, tea and coffee in short supply ok if you like decaf coffee but no normal type,2 nights the main course was only warm not hot, the first night too tired to complain but the second night i did, i was disappointed that as a scottish hotel in the highlands there was a lack of scottish staff, lastly my husband accidently left his shaver in room and 2it took nearly 3 weeksto receive it back despite ringing several times, paying over the phone to get it returned, not impressed with this. overall average stay, average room and average food.

Our room was average, a little tired. No net curtains in a huge ground floor bay window. Good breakfast selection. Four basic options for evening meal choice. No individual choice of food. Bar good prices. Lovely helpful staff.

Even without heat on the room was unbearably warm (30 d celsius), bathroom hotter. Not really possible to vent effectively because window did not fully open. Mattress seemed worn since springs were felt through the overmattrass. Cleaning seemed so and so since wall to wall carpets obviously had not been vacuumed for a while. Restaurant food and breakfast good. They served not only englis breakfast an cereal, but also toast.

I loved it here. While my Daughter, Husband, and Granson stayed in a room at the front, I was in a single room at the back. My room was small and wasn't posh, but it had everything I needed, was clean and bed comfy. The food was good, staff were great. What I really loved was all the twisting corridors between rooms. It felt like I was in The Shining film. I had so much fun taking a video to show my friends and they agreed. I'll definitely and happily stay here again. Thank you to all who work here x

Stayed for 2 nights on a motorbike tour with friends. The front lawn area is very nice and parking g for bikes was good. Hotel was clean , rooms fine , food very good at breakfast, with very friendly staff . Good value for money and I would return.

Not good drive way. Deep gravel to get to the hotel from our coach on the street. It’s impossible for wheelchair or walker users. The rooms are very disorganized to find. Shower was bad, while you shower other part of your body is cold, because the pressure is disappointing. Staffs are nice trying their best to help.

Spent 2 nights here with Shearings coach tours, doing the NC 500. Without a doubt the worst/dirtiest hotel I have ever stayed in, and I’ve been backpacking in India.

We woke up early on Friday morning to start packing for our trip to Scotland, only to find a message from the Craiglynne Hotel informing us that they were cancelling our booking the next day. Fortunately we found a local B&B as a replacement. As we past the Craiglynne hotel on the day we were suppose to stay, there was a coach load of people arriving. However, I am sure the hotel didn’t cancel our one nights stay for another booking, but whatever the reason it was a very disappointing experience.

A glorified hostel. Room freezing, toilet leaking at base. Not disabled friendly. Not hoovered carpets throughout. Castle image is hugely deceptive. Microwave meals hence the limited menu. @£30 tiny portions . Look elsewhere

We have just returned from a 2 night stay at this hotel. We were a little disappointed with our given room as we were up in the attic. Three years ago when we stayed here on the same deal we were allocated a front facing room which was very comfortable. However, the room was adequate for us and comfortable enough. We did have a problem with the shower control as it was loose but the spray was good. On our second night and last morning we had no hot water whatsoever so boiled the kettle to have a wash. If we had been staying longer, we would have reported this to reception straight away but didn't want any disruption at the time. The food was excellent and nicely presented. There were plenty of chairs in the public lounge area. All the staff were friendly, courteous and helpful. We enjoyed our stay despite the few issues we had.

The hotel is in a excellent location for touring the Highlands; we were on a six day tour with Newmarket Holidays. We had a lovely welcome and were allocated a cosy, quiet, recently refurbished, spotlessly clean room with a reasonably sized en suite. There were a couple of teething problems which were quickly sorted out. We found the hotel staff very helpful and cheerful. Nothing was too much trouble at breakfast, poached eggs & porridge cooked to order in addition to the ample buffet. At dinner there was a choice of 3 or 4 items for starters, mains and desserts, we all found something we liked and service was slick. As a three star hotel we weren't expecting any 'amenities'. However the lounge sand bar were very comfortable and the garden would have been inviting in warmer weather. There was entertainment on two evenings and a Scottish Piper visited us during dinner one evening. Seems he played at Madonna's wedding. Would we return to The Craiglynne Hotel - Yes we would.

When we booked to stay in this dog friendly hotel. The communicstion seemed good. The hotel contacted us directly to remind us of check in times and to bring our itison paperwork to hand over at check in When we checked in I noticed a pre printed sheet of paper stating the kitchen was closed for refurbishment purposes. I alerted the receptionist that the hotel had done themselves proud by communicating prior and wondered why they failed to alert us of this. The hotel had just reopened having been closed for winter so i wonder why this refurb wouldnt have taken place then. The room was clean and spacious but cold despite the additional stand alone heater. The bar prices very very reasonable. The breakfast was served promptly by a very friendly Gentleman. I pointed out that my cutlery was dirty and a clean set was brought over quickly. The breakfast produce was ok. We were informed the dog could stay in our room or theyd find somewhere for us to sit with her but we would be required to leave the hotel from the back door and re enter the reception to be taken to a place for us.... doesnt scream out DOG FRIENDLY TO US.... good job she is well behaved and likes the car because she spent both mornings in there. Our 1st morning the chef seasoned the sausages and they were lovely, 2nd day not so nicely done. The POWDERED SCRAMBLED EGG was just awful, most if not all plates were being returned with the egg untouched. We enjoyed Grantown as a place to visit and if in the area we would opt to stay in the Garth Hotel as we enjoyed lovely food, drinks, service and ambience. Unfortunately we wouldnt return to the Craiglynne Hotel.

Everything was amazing from entertainment Food loveley staff nothing was not to much for thomas His family were loveley best new year i had. Shame it closed this year

I read some really rough reviews on this hotel, and I cannot imagine why they were written. The staff was wonderful and went out of their way to make sure we were taken care of even though there were 3 TOUR BUSES there. Yes, we had to wait a bit because they were stretched pretty thin. The front desk clerk was off fixing a TV for a bit but was very kind when he came back. The wait was maybe 5 minutes. The dining room staff was doing their very best (maybe 5 of them) to handle everyone as quickly and kindly as possible. The room was lovely, the bed was comfy, and the grounds were very pretty. Those whining about the walk may not understand that the property was originally 3 buildings that had been joined, so yes, you needed to walk through the dining room to get to the 3rd building. For my husband and I, it was a nice end to a miserable day of Storm Amy.

Good location, arran on reception was very cheerful,made welcome, and we had a laugh with him,room was OK, needed bit of a clean ,towel rail falling apart ,tv wasn't working properly kept buffering..,noticed cups ontop of radiators in the hallways wen we arrived sat afternoon still their and more on the Sunday, door handle on bedroom was very loose .. ladies toilets in the public bar was absolutely disgusting The smell of sewage was worse than wen we walked in the hotel ,their were beasts, not flies or ants but whatever they were they were everywhere in and around the toilet ,sink,floor and walls absolutely horrendous smell which I did mention to Arran,don't think he believed me ....The barman Brett was very chatty ,cheerful ,had a laugh...However would we stay again ?NO..Breakfast was ok ....

Good location of hotel. Guy at check in was very friendly and helpful. Free parking outside the hotel. Good size bedroom and WiFi was good. Check out at 11 instead of the usual 10. Reasonably priced.

TV was to small in the room. No water pressure from shower. Old building so very creaky. Mattresses not the best.

Good location and helpful staff

Shower head falling apart. Noisy when other guests passed the door Did not get parked on the property - short walk up the road

Friendly staff big room nice view

Decor was tired damp on wall shower had black mould on grout and seals

Location

Trek to our room through a labyrinth of corridors , room s are functional but pretty tired Being asked to pay £20 for our dog , this was not mentioned at time of booking , seems a bit much most places we stay is £10

Das Nachtessen, das nicht im Preis inbegriffen war, war gut. Das Personal (nicht der Vorgesetzte!) war freundlich.

Das Hotel ist alt und schmuddelig. Die WC-Spülung hat nicht richtig funktioniert. Haare waschen war unmöglich, da die Brause kaputt war. Mehr als ein freundliches Entschuldigung gab es nicht. Wir hatten zwei Zimmer gebucht – eines mit Gartenblick und eines ohne. Das ohne Gartenblick war sehr hässlich – der Ausblick ging direkt auf eine Wand, und man hätte sogar über ein Dach ins Zimmer einsteigen können. Unsere Kinder wollten dort nicht schlafen. Obwohl wir als Familie gebucht und Zimmer in der Nähe verlangt hatten, lagen unsere Zimmer weit auseinander. Alles war sehr hellhörig. Insgesamt viel zu teuer.

Position on edge of town. Good access from main road. Good base for walking, hiking or , in my case, photography.

Nothing

We stayed for one night, and our room rate included dinner and breakfast. Our room was clean and comfortable. Staff were friendly. Our three course evening meal was tasty and breakfast was plentiful and good too. Managed to park at the side of the building as we arrived later in the evening.

Comfortable room for price paid.

We would have appreciated two chairs in the room.

Le parc et l’emplacement

L’hôtel ne correspondait pas aux photos qui se trouvent sur booking et au standing vendu.

Room was very dated and had water damage down the wall, requested another room which was better but the sheet didnt even fit the bed , whole hotel had a musky old smell , got a lesser room but didnt get my £20 back that i paid for a king room, wont be back here again .

Staff and cleanliness good, needs updating

The building is beautiful with great architecture, the rooms were quite spacious and very clean. Recently updated I believe. The lobby and bar, restaurant were lovely as well. Friendly staff too! My booking through Expedia did not go through and we were lucky they had availability and the manager was able to sort it all out.

Where do I start? The Hotel looks nice from the picture, but that’s where the dream stops. It is an old, tired and very run down hotel. On a positive note, the staff are lovely and welcoming. We had a ground floor room in what appeared to be an old extension of the building. The room was freezing. The sash windows are single glazed and the sash cords burst in all of them. It is labelled an en-suite room, but the toilet is behind a sliding door, that doesn’t shut properly and the sink is in the actual bedroom. The space is so small and narrow, and the shower cubicle tiny. The WC is leaking, with water round the base. The main heater in the room does not work and we were given a small radiator. When the radiator was on at maximum, you could easily place your hand on top of it, which we did, without burning yourself or having to take your hands off it. It was inept for the room size. We slept with our fleeces on in bed, due to being so cold. We reported this to Reception, but were told they couldn’t help us due to the hotel being full and no spares of anything were available. We asked for blankets or spare duvets, but again were told that due to the hotel being full, they couldn’t give us any. How can a hotel not carry spare duvets, pillows or blankets? What if someone took ill in the middle of the night, which can happen? The pillows are an inch thick and inadequate. We asked for spares as there was only one spare one in the wardrobe, but you’ve guessed it - due to the hotel being full, they couldn’t give us another pillow. The whole experience was dire. The cleanliness of the room left a lot to be desired. Cobwebs hanging from the ceilings, dust on the skirting boards. The TV stand thick with dust and the tray the kettle, cups and milk were on was dirty. We didn’t use the cups in the room and brought them from the restaurant. Tour companies need to stop using this atrocious hotel because it is not fair for their clients to be subjected to sub-standard conditions. The Restaurant was nice and the staff were lovely. The food was awful, but the breakfast reasonable. We would never stay here again and we would definitely not recommend anyone else to do so either. PLEASE AVOID THIS HOTEL.

The room was quite dated but overall clean and tidy. Unfortunately, the shower was a letdown—temperature control was erratic, swinging from freezing cold to scalding hot, which felt unsafe. The TV in the room was very small, making it hard to enjoy any downtime. That said, the space was functional for a short stay.

Unfortunately, my experience was marred by a serious payment issue. Upon arrival, I noticed two pending transactions for the hotel stay on my bank account. By the next morning, both had been processed. I raised this with the receptionist, who showed little interest and simply said he couldn’t help but would speak to accounts and call me back. Ten days later, I’ve received no call and no response to the two emails I sent, both of which included the separate payment IDs clearly showing I was charged twice. Extremely disappointing customer service and no resolution to date.

Didn't confirm booking and wouldn't answer the phone

Extremely disappointed with this stay. Arrived to find no disabled parking or room provision for less able. Would not stay here again as too many issues to record here. Advise all other interested parties to check out all these reviews as they demonstrate the “couldn’t care less” attitude we encountered at reception

Looks nice from the outside, but the bedrooms leave a lot to be desired. Went for 2 nights on a coach holiday. We were given a room with windows that had been painted shut, so no access to fresh air. Wash hand basin was in the bedroom. Shower and toilet were behind a sliding door that didn’t properly close and the extractor didn’t work. Shower room with toilet was about 8 feet by less than 3 feet, but I might be exaggerating the sizes. Room needed a good clean. Window sills ingrained with dirt that had been there a long while. Hand wash needed refilled. Rooms won’t be serviced unless you request it, apparently in an effort to be economical friendly! Cleanliness is definitely not their strong point. Most of my fellow travellers had similar issues. Food was ok. Reception area,dining room and bar were ok. No entertainment. No one on the coach would ever return to the hotel. The positives off the hotel were the dining room staff and the charming and helpful Australian young man on reception. I would not return.

The hottest room I have ever stayed in!

friendly staff proactive towards the guests needs. Being elderly and disabled this was particularly welcome and although i had not disclosed this when booking the staff changed my room to a floor where i was able to use the lift.

very little

El hotel tiene un sabor a pasado, a nostalgia. Su estilo victoriano te traslada a otros tiempos. A mí me ha encantado. Si es verdad que le vendría bien una renovación, un lavado de cara. Pero igual perdería su sabor. Y seguro que no tendría el precio actual.

El parking es un poco caótico, pero entona con el resto del hotel.

The scenery 😍

Nothing

Friendly staff, good location

Menu choices - heavy food could be more imaginative. I ate at the hotel once and could not face a second time. I also object to having to pay £15 per night extra to bring my dog for supposed extra cleaning charges when I was there for 5 nights without my room being cleaned - appreciate this was for 'green' reasons but the hotel can't have it both ways and I don't understand what extra cleaning is required. IE a bit of extra mud for example would get dealt with by normal laundry/ hoovering. A one off/weekly charge would be fairer. It felt like a rip off.

I knew we would be arriving late and leaving early so booked somewhere 'cheap and cheerful'; i therefore did not have high expectations. However i was very pleasantly surprised, our room was lovely, staff were friendly, helpful and efficient, and all aspects of our stay were good.

It is a big hotel and some of the communal areas are a little tired

Die Lage ist gut und man hat ein Restaurant vor Ort.

Das Aussehen von außen täuscht. Das Hofel is marode und benötigt einige Renovierungen. In meinem Zimmer ist beinahe die Decke runtergekommen.

Loved staying in such an interesting historic building. Our room had a great view and wS very spacious. The bed was large, which we specially asked for.

Was happy with what we paid for.

Clean room, friendly and helpful staff, WiFi easy to use and good signal

The staff, and especially Aaron at reception were very friendly and helpful. The lobby, bar and dining areas were pleasant and nicely set up. Our room was clean but a little tired-looking and required electrical maintenance, including repairing the fan in the bathroom.

I booked a budget room for a 1 night stay, and was so impressed with what I got that I booked an additional 2 more nights. The single room was everything I needed and more, and exceeded my expectations for what I paid. The bed was comfortable and the shower was nice and hot. The staff were lovely, particularly Aaron who was friendly, helpful & accommodating. The breakfasts were great value for money, and had nice variety. The hotel had a busy buzz with lots of other tourists, I found the location a perfect base for my explorations around the highlands. I will definitely be back.

I liked everything.

Un edificio del 1800 y pico en un ambiente bucólico. Enorme. Habitaciones muy grandes, al igual que el comedor, con buen desayuno y espacios comunes cómodos.

Necesita una reforma urgente. Está bastante dejado y sucio (manchas en las paredes, basura debajo de la cama...).

Internet was great! Easy parking. Reception staff was excellent

Breakfast was lovely. The building looks nice from outside. Easy to find.

On arrival the smell as you walk in is sickening it smells like an old nursing home. We got to the reception desk and had to wait 10 mims as two customers we stood making a complaint about their room. We tried to ho straight in for food and despite the dining room being empty with only a handful of diners they said they were full and couldnt accommodate us so despite it not saying anything on the booking, if you want to eat from their tiny basic menu you need to pre book. The parking isn't great so we had to park outside the grounds. We were given room 231 so took the lift to the 2nd floor and spent half an hour looking for our room we realised it wasn't there. We got back in the lift down to the reception and back to the first floor where all the rooms begin with 1 obviously. But there was a sign saying 231 with arrows to follow. So we followed them through a labyrinth of 8 long and 2 short corridors with steps in-between till we finally reach the far end of the building and we're faced with a large two flights of stairs. This led to a tiny landing with the door to our room it took me almost an hour to reach it from the reception desk. The room itself was a tiny loft room, mediocre cleanliness, dated furniture and shower. The mattress was absolutely appaulling. I was unable to leave the room most of the stay as the journey to the car from the room was just to far and difficult for me . The mattress massively exacerbated the physical pain of my own disability. The current labelling of rooms is far to confusing . There was a fire alarm o cut short our day so we just left. We stay in alot of hotels and enjoy camping, caravans etc so roughing it doesn't bother us at all as long as the correct comfort is there to support my disability and my distances planned so not make myself worse than what I know I can manage. So I feel extremely upset that I am having to write it hasn't been written lightly at all.

It’s ok

Staff were friendly and accommodating, especially reception staff snd breakfast staff. Bed was comfy, my husband loved it so much. Location was good and a lovely seating area outside

N/A

Room only basis - the room was very comfortable and had everything I needed. I did not eat at the hotel, I have family who live in the town and spent all my time with them.

There was nothing I did not like

Room only - 2 night stay. The room was quite small but clean and had a good ensuite shower room. Unfortunately the bed was rather firm for my liking and i found it quite difficult to get a good nights sleep on both nights. My partner suffers with arthritis in his hips but he does bring with him a supplementary mattress but still suffered with pain on sleeping. I would suggest that the mattresses in rooms are reviewed and possibly replaced.

Room far too hot

Shower old and broken

staff were good and very chatty

Just back from staying at the Craiglynne hotel and it’s the worst hotel I’ve ever stayed at. Went on a Loch Lomond Tour Called Lunch on a steam train with friends, on arrival from the outside the hotel looked nice but what a shock we got when we’re given are room, it was dirty dark with 2blacked out windows which hide the walls out side the bathroom widow was overlooked by a room so we could be seen. We reported the room immediately and asked for a change of room as this room wasn’t fit for use The duty manager tried to find us another room but was told by his boss nothing was available after a lengthy discussion we had to stay in the room that night so the next day we asked again to be moved and the duty manager said there was a room available but again his manager told him we weren’t to be moved we explained this was a celebration weekend for my wife’s 70th birthday but they didn’t care we spent most of the weekend in the lounge UNTILL we had no other option but to go to bed . In general the hotel staff weer really nice but the higher management were to up there selves and could be bothered with trying to help so anybody going on a Loch Lomond tour to this hotel don’t bother it’s a complete waste of money

£51 for two courses whaichvwas poor especially the starter (tok hard 2 pints and crisps. " i will bring your pint to you

Bathroom was dirty, rooms were damp, furniture was dated, beds were uncomfortable. It did not smell good.

Dated and smelly

Stayed at the Craiglynne Hotel (two double rooms for 3 people), and had an extremely disappointing experience. Most concerning was the complete lack of basic hygiene items — no soap at all in one room, and an empty shampoo dispenser in the shower. We raised this with reception immediately, later when we checked if it had been resolved we were told the hotel was entirely out of soap and waiting on a delivery. We never received soap at any point during the stay. There were also broken blinds, a damaged bathroom bin, shower doors that didn’t seal, and visible cobwebs and stains, suggesting the rooms weren’t properly cleaned or maintained. I contacted the hotel several times by email afterward and never received a response. Booking.com has now taken over trying to communicate with them— but it’s clear the hotel is just ignoring the issue. I have photos and videos of everything. Would absolutely not recommend this hotel. Poor cleanliness, no basic supplies, no accountability, and no customer service.

A beautiful old place and loved it had a lift. The bed was comfy.

The creaking floors had us laughing really.

The bed was terribly hard with wires poking in our backs. The pillows were not comfortable. The coach people in the hallways were extremely loud when we were trying to sleep. You could hear every word as there was no soundproofing at all. We could hear people talking loudly through the wall in the dining room in our bedroom late at night.The bartender was cranky and said he doesn’t make cocktails. You had to order whatever he had straight from the bottle. The breakfast offerings were decent.

Very comfortable and friendly hotel lovely to come back to after a busy day. Excellent food produced in the restaurant. Staff were particularly pleasant and helpful especially young Aaron who went out of his way to make us feel at home. We will definitely be back.

Nothing

The double room we had was very poor

Too old full of coach parties

The free machine coffee in the dining room. Parking was good. It was very quiet. Staff were very welcoming.

Location to the main street is good. Bed was very comfortable, staff were helpful and friendly.

Regular hot water in our bedroom would have been nice, hot water tap on basin was faulty and needed attention but despite numerous complaints to staff, it still hadn’t been repaired on our departure.

We were in a refurbished room at the back of the hotel which was excellen for us as we could take our dogs outside without going through reception. The room was clean and comfortable and not too noisy. We would request this room next time we stay.

The back area of the hotel is scruffy but otherwise the parts of the hotel we were in were perfectly adequate. We did not have breakfast or dinner at the hotel so cannot say what those were like.

Nothing

The amount of dust in my room was a health hazard

Room was clean and warm. Tea / Coffe etc very good

The beds were extremely uncomfortable for both of us. The mattresses springs dug into our backs and we did not sleep at all well. The soap dispenser in the bathroom was difficult to use and seemed to be empty. There were no glasses in the tumbler holders in the bathroom. There was a large piece of the toilet bowl broke off and looked unsightly as were the chips I. The enamel of the bath. On the plus side the bathroom was very clean, the water was hot and towels were pristine white.

Mattress worn out, no air conditioning, tv 18 inch, musky and smells like mildew.

La façade Le petit déjeuner Le matelas

Hôtel très beau de l’extérieur. Mais de l’extérieur uniquement … Chambre 123: moisi au plafond, mur qui se décolle. Tuyau de douche salle, robinets qui fuient, toilette qui fuit, plafond qui craquèle . Mauvais insonorisation… On ne peut pas ouvrir les fenêtres

vriendelijk personeel en zeer lekker ontbijt. ook lift was ok.

We checked into the hotel and a young person, he did not identify himself, gave us the room key told us where to find the room. No welcome and did not check payment details. The room is a walk through the bar, through the restaurant, a porch area and then you find the room. The room itself was gloom but did look like it had been refurbished in the past few years. The cleanliness was appalling, the ceiling light was full of dead flies and other bugs. The wall under the tea and coffee station was stained with tea and coffee. The surfaces were covered in dust, as were the table legs. The shower in the bathroom had dirt on the shower screen and had not been cleaned in a while. The glasses in the bathroom still had water in them from the previous guests. I got the impression that the staff forgot they were there for the benefit of paying guests and not themselves. The Management need to provide training and ensure al of the staff are presentable. Breakfast the following morning was OK except the staff shouting across the dining room to each other. I went to check out and was asked if we enjoyed our stay and I had nothing to pay. I asked if he was sure as I knew I had a balance to pay as we were not asked for this on arrival. He then check and said 'oh yes you do'. If I had not mentioned this how was the hotel going to obtain the payment. I then passed on my comments regarding the housekeeping and lack of cleanliness, who knows if the comments will be addressed. Going by the previous reviews it would seem unlikely. I asked how I can provide feedback and was given a card with an e-mail address to send my feedback and this would be sent onto the General Manager. I would encourage anyone looking to stay in this hotel to find somewhere else, I know I would never return here.

Aaron on the front desk was very friendly. The food was great and at reasonable price. Had car parking.

The King room was nothing like the pictures on Booking.com. The bathroom was really old. There was no toilet roll holder and the toilet seat was totally loose.