Pousada Forte Horta

Die Lage beim Hafen mit dem Swimmingpool

Das Hotel ist etwas in die Jahre gekommen. Leider ist das Restaurant dauernd geschlossen. Da es wenig brauchbare Restaurant s in Horta gibt, wäre eine Vermittlung durch das Hotel wünschenswert

Расположение в центре, в старинном здании. Персонал ресторана очень отзывчив, старается запомнить предпочтения и на следующий день предложить то, что было накануне. Отдельно заказывали яичницу, сделали без вопросов.

На сайте booking.com был заказан номер Habitación Familiar Superior, в описании Tamaño de la habitación 27 m² На деле нам предоставили небольшой номер, размер которого был порядка 18-19 метров. На наш вопрос, является ли данный номер именно тем, что мы заказывали, нас уверили, что да, это оно и есть. В этот маленький номер поставили раскладушку для ребенка. Места было очень мало. Ванная тоже очень маленькая, есть гидромассаж в душевой, все остальное явно требует ремонта. Wifi в номере практически отсутствует. В один из дней где-то совсем рядом была дискотека до 3х ночи, даже с закрытыми окнами (окна очень старые) было отлично слышно. Нас уверили, что у них есть на это лицензия, что должно, видимо, было нас успокоить и примерить с ситуацией. Однако, предложили вариант, если такое повториться, поменять номер - не повторилось за те пару дней, что нам там оставалось, мы не воспользовались. Своего паркинга фактически нет, есть несколько мест прямо перед входом - нам везло, всегда было свободное место. Учитывая размер номера, очень явное несоответствие цена-качество.

Location and accommodations.

Nothing.

Localização, mesmo no centro da Horta. Quartos confortáveis, pequeno almoço adequado.

Hotel a necessitar de renovação. O edifício é fantástico, mas entre quartos, salas comuns e corredores, o hotel precisa de renovação.

Location, historical building, very clean and well maintained , breakfast was very good

Restaurant was closed

La gentillesse du personnel. L'emplacement exceptionnel

Toutes les chambres ne donnent pas sur le mont Pico.

Localização e serviço pequeno almoço

A relação preço / qualidade

I recently stayed at the Pousada Forte da Horta, and to say it was a disappointment would be a massive understatement. What should have been a historic and relaxing stay felt more like a dodgy, unsettling nightmare. By far the most alarming part of the stay was the room's setup. There were bizarre electrical components positioned directly facing the bathtub. They served absolutely no logical purpose, had no apparent function, and left me with a deeply unsettling feeling that they could easily be hiding a pinhole camera. The entire stay felt like a massive invasion of privacy, and I couldn't relax for a single second in my own room. Because of this, I felt forced to drape towels and other items over these strange fixtures just to protect my family's basic privacy. The unprofessionalism didn't stop there. One morning, I walked outside and saw one of the hotel's breakfast staff members sitting on the bench right in front of the hotel, openly watching pornography on their phone. It was incredibly trashy, highly unprofessional, and set a terrible tone for the entire establishment. As for the property itself, everything felt incredibly old, neglected, and dodgy. The outdoor pool was unusable—completely filthy and covered in pigeon droppings. It was clear that basic maintenance is entirely ignored here. The single saving grace of this hotel was the cleaning staff. The cleaning ladies were genuinely friendly, polite, and did their best with what they had. Unfortunately, their warmth couldn't make up for what was otherwise a deeply uncomfortable, stressful, and poorly run experience. I would strongly advise anyone looking for peace of mind and basic hygiene to steer clear of this place.

Great range of choices for breakfast with helpful friendly service.

Room quality is very bad. Service is mixed. 50% excellent, 50% completely unacceptable. Breakfast is actually ok, probably the best part of the stay. We had to cut our stay short - instead of 3 nights stayed just 1 night.

The rooms overall are outdated and absolutely in need of renovation. The days we stayed they had a festival next to the hotel - I understand it's beyond their control, but they placed us in the room that faces the festival and during those days has no business to host guests.

The restaurant is worthwhile a visit. Its menu contains Azore specials. The food is well prepared. Great are the fish soup, catch of the day, Azore wine choice and the gin menu card. The flammed ananas …. GREAT you can awake me in the middle of the night for another serving!

מיקום מצוין, מלון מיוחד הממוקם בתוך מבצר עתיק. מאד מיוחד. ארוחת בוקר טובה וצוות אדיב

במלון יש ריח טחב . מעט מיושן אבל מתוחזק טוב.

Hotel is very pleasant with rooms overlooking the harbour. Room was spacious and clean. Pool was very pleasant and not busy while we were there. Breakfast was adequate but cannot comment on lunch or dinner as we ate elsewhere. Central for activities. Unfortunately there was a 4 day festival next door that kept going until 1-2am but noise levels were acceptable

All the staff members were marvelous!

A localização

Nada de relevante De referir contudo que reservamos e pagamos 2 suítes e 2 quartos duplos para o nosso grupo de 7, e só nós foi distribuída 1 suite (quarto 121). Agradeço v/análise e possível devolução da diferença de preço

Het ontbijt was uitstekend. De restaurant was uitstekend. Het personeel daar was zeer vriendelijk.

De ontvangst bij onze aankomst was slecht. Zeker 2 maanden vooraf boekte ik 2 'superieure tweepersoonskamers', met balkon, en zicht op zee. Dan verwacht je geen kamer op het gelijkvloers, zoals één van de twee kamers. De receptionist wou van geen aanpassing weten. Uiteindelijk was het zelfs de schuld van booking.com, die het niet correct doorgegeven hadden.

Die Lage dieses Hotels ist gut am Hafen und der Promenade - der Blick auf den Pico - wenn nicht in Wolken gehüllt - sehr schön. In den oberen Zimmern wäre es wohl noch schöner.

Dieses Hotel hat keine 4* verdient. Das Zimmer, welches wir im Erdgeschoss für 3 Nächte hatten, roch abgestanden und alt, der Boden war staubig und mit Haaren übersät beim Einzug. Der einzige Sessel im Zimmer hatte alte Flecken, der Balkon war wohl schon länger nicht gereinigt- wir wären am liebsten wieder umgedreht und gegangen. Es gibt keine Möglichkeit sich Kaffee oder Tee zuzubereiten. Das Bad ist sehr klein, warmes Wasser gab es erst nach mind. 5 min Öffnen des Wasserhahns … es gibt bessere Möglichkeiten zu übernachten in Horta.

We stayed for 9 days as part of a whale watching trip with Whale watching Azores. From Rui at check in to Fernando at breakfast, to the housekeeping staff - a massive thank you and appreciation for your hard work. We had a wonderful stay. Our room was big and overlooked the harbour and Pico. Breakfast was really good quality and excellent service. When we checked in , we requested a kettle for the room and Rui immediately brought one with cups and saucers. Water is provided daily and the fridge is lovely and cold. We enjoyed a small white port every evening on our balcony before dinner. Well done everyone for a great experience in a lovely building in a gorgeous place

Beautiful views in a historical building. The breakfast was great (specially thanks to senhor Pacheco for this).

The beds could be of a somewhat better quality and be a true double bed in stead of 2 single beds placed together. The rooms are very well kept but deserve some renovations.

Today I had breakfast at Pousada de Santa Cruz in Horta and the experience was excellent. Besides the spectacular views and the unique atmosphere inside the fort, the staff were very friendly and professional. The breakfast was very well prepared, with a great variety of options, excellent quality, and a strong focus on regional products, which really makes a difference. It is a very special and beautiful place with an amazing setting. Definitely an experience worth repeating.

Nice location, excellent breakfast!

La posizione

Sporca, vecchia, colazione sotto le aspettative. Ci vuole poco per dare una sensazione di pulizia e accoglienza. Ogni volta che entravo in stanza avevo una sensazione (e non solo sensazione) di incuria e sporcizia. Il bagno è la doccia non commentabile

Die Lage direkt an der Marina und an der Uferpromenade.

Zimmer klein, Hocker vor dem Schreibtisch ging kaputt und es dauerte 3 Reklamationen, um ihn zu ersetzen. Badezimmer sehr eng. Nicht jeden Tag Wasser am Zimmer zur Verfügung gestellt. Zimmer roch muffig (altes Gebäude) und die Eingangstüre zum Zimmer klemmte. Dem Kellner im Frühstücksraum kam kein Lächeln aus.

Recepción excelente , Muy amables , la atención en check in muy bien.

Bonne situation. Le petit déjeuner est varié. Un des réceptionnistes était très aimable.

L'hôtel est très vétuste. Il aurait besoin d'une rénovation importante. La chambre supérieure avait une belle vue sur Pico mais l'état de la chambre laissait à désirer (panier poubelle déchiqueté, cabine de douche en plastique très vieillotte, un tiroir en bois fendu, miroir avec rayures...). Certes c'est un endroit historique, mais le prix n'est pas justifié par rapport à d'autres pousadas au Portugal. Il manque d'élégance (fleurs, tapis, meubles, etc.)

8/10

Schöne Lage, nettes Personal

Muffiger Geruch des alten Mauerwerks

Amazing location and views, Top Staff Very comfortable beds and pillows

Very small and old fashioned bathrooms

Location and pool were both great.

Everything is old and dated. The food was not very exciting. The room was small and not very comfortable. Even the linens seemed 20 years old.

Buena ubicación e instalaciones, y personal muy amable

Nada que destacar

La struttura è in una posizione invidiabile con vista sull’isola di Pico e in pieno centro a Horta. Di per sé, se ristrutturata sarebbe bellissima

L’hotel ha 20 anni e ne dimostra 30. I materassi sono sfondati, i cuscini pessimi. La stanza era poco pulita ( capelli e peli). Colazione basica in un ambiente un po’ triste. Ad agosto abbiamo speso 350€ a notte che totalmente ingiustificato. Vista la dimensione dell’isola molto meglio scegliere un appartamento

The staff was very professional. The service was exceptional. The breakfast was great and we had one of the best dinners of our 10 day trip was at the hotel.

Can’t think of one thing.

The swimming pool and the location

The room isn’t well furnished …the bathroom too.

Working this time. That´s not the first time that I came to Faial to work. since the hotel that my company uses was full, I choose Pousada for staying, because I already stayed there during vacation time this year. This is simply an amazing place to stay, I just love them. To all the Staff - They are so nice. Breakfast is very complete, a lot of options. The room was so nice and clean. Thank you very much. I will stay again!!

Cadre, personnel discret et sympathique

La posizione. Il personale è gentile.

La struttura è un po’ trascurata e cupa. La nostra camera, al piano inferiore, aveva un fastidioso odore di umidità ed era rumorosa ( gli infissi/porte lasciano filtrare ogni rumore esterno). Colazione davvero triste.

Very friendly staff, great location.

Outdated, very old hotel and rooms.

Echt ouderwets maar heel goed hotel. Prachtige locatie en erg goede bedden

Het is echt te gehorig, er was een feest in het restaurant tot na 2 uur en dat was echt niet fijn. Je hoort mensen op de gang praten.

Mais uma Pousada de Portugal que não desiludiu. Bem situada, confortável e muito limpa. O staff é muito simpático e atento para que nada falte. O pequeno almoço bastante diversificado e abundante. Voltarei certamente!

The situation is unique, staff extremely pleasant and they gave us an upgrade for the first night

The hotel actually needs maintenance, rooms were nice (the one i booked with booking.com, but we could see haven’t seen much of maintenance for many years, the facilities of the swimming pool in poor state… which is a shame for such an amazing place. The breakfast was nice but the presentation could be better and “blaming the clients for the quality of some of accessories “ is to say the least not very nice. If you present cheese, ham and others in plastic areas… the least we could say… please get in right…

Superb pousada - when aren’t they ! A wonderful location on the waterfront in a converted C17th fort. To open the curtains onto our balcony to a picture perfect view of Pico volcano was the icing on the cake ! The room was spacious, bed comfy, balcony & chairs all kept spotlessly clean. The reception area, bar & restaurant all with interesting features. We had breakfast included in our booking & it was plentiful & fresh - once again with the views to Pico & its volcano. The breakfast manager was very friendly & we tried regularly to converse with our limited languages. We ate in the restaurant one evening & enjoyed a lovely local slow cooked meat meal. Plenty of other restaurants & the town sights are within 5/10min stroll. A particular mention & thanks to Rui on reception for helping us & booking taxis & trips - his English & knowledge was really good & we enjoyed just chatting to him in general about life in the Azores. Horta is a beautiful centre from where to explore the Azores.

Bardzo miły personel, bardzo duży wybór na śniadanie. Śniadania pyszne. Hotel w samym centrum, wszędzie blisko. Parking na ulicy. Hotel posiada basen.

Pokoje bez balkonów bardzo małe, już dosyć mocno zużyte. Jeśli okna wychodzą na ulicę słychać hałas. W pokojach czuć nieprzyjemny zapach starych murów.

Très bel hôtel dans une ancienne forteresse (pousada). Le confort des chambres et la gentillesse du personnel que ce soit à la réception ou au petit déjeuner.

Pas de parking mais possibilité de trouver à proximité.

emplacement idéal, le petit déjeuner excellent, le service, le batiment historique, piscine très agréable

Qualité/prix - la salle de bain mérite rénovation

Perfect location and the view from the veranda was absolutely spectacular. You are in walking distance from all the great restaurants

Et unikt hotell i historiske omgivelser og med en flott og sentral beliggenhet.

Der Blick vom Balkon über den Hafen bis zum Pico ist fantastisch.

Lage super. Frühstück draußen mit Ausblick auf pico

Zimmer nah am Kamin von Küche

Extra attentive staff!!

We stayed one night at Pousada Forte de Horta and absolutely loved it. The hotel is full of character with a unique historical charm — you really feel like you’re stepping into a piece of Azorean history. The location is unbeatable, right inside a fortress overlooking the marina, with a breathtaking view of Pico Island across the water. The room was comfortable, the staff friendly, and the atmosphere peaceful. Wish we had more time here!

Sehr freundlich!!

Das Frühstücksbuffet war das beste, das wir auf vier verschiedenen Inseln hatten. Die Heizung hat sehr gut funktioniert. Man konnte abends das Auto stehen lassen und zu Fuß unterwegs sein.

Die Lage

Das Haus hat mich an einen Agentenfilm der 70iger Jahre erinnert. Es war alles dunkelbraun und rot. Es roch im gesamten Haus muffig.

Well, I’m back tonight for another stay. So that probably should say at all.

A unique stay in an old fortress right in Horta. The location is unbeatable, with stunning views of the marina and Pico across the water. The blend of historic architecture and modern comfort made it a really special experience. Rooms were spacious, comfy, and clean. Breakfast was rich, with local touches we appreciated. The staff were so friendly!

Nothing

We loved our stay here. The reception staff are so helpful. They put us in touch with a lovely family (Miriam and family) who provide a wonderful taxi service all over the island. They are the best place to go for any advice. Food was very good. But the best part was the amazing views from the dining room which looks out across the swimming pool to Mt Pico. The clouds change by the minute and the sunsets are fabulous. Take your camera. You can sit inside or out. You get the same view from rooms facing the harbour. Highly recommended!

Great stay in Pousada da Horta, the staff are great, very professional The reception gives you a lot of information, if you are planning to go to another island or maybe to have a tour around Faial, they simply make it happen easily. I also used the restaurant. They have a breakfast with a lot of options, the staff is very nice, and I also had lunch, the food was very good and well served. That was a wonderfull stay!!!!

Personeel was extreem vriendelijk en service gericht. Zowel bij de receptie, als de meneer van het ontbijt, als ‘s avonds in de bar. Ontbijt was zeer goed verzorgd. In Horta kan je goed en gratis parkeren. Hotel is verder wat ouderwets, maar de kamers zien er netjes uit en de locatie is prachtig. Ik raad aan een kamer op de 2e etage te nemen of achter in de gang. De kamers op de 1e etage in het midden grenzen aan het Atrium van de receptie wat rumoerig kan zijn.

Lovely setting with view on the ocean. Staff was very helpful.

Superb staff, plentiful high quality breakfast, unbeatable location.

The hotel is in the old Fortress in Horta. It's in a great location and the rooms are very comfortable. The breakfast was great with some real flavour and local specialities on offer. Dinner was good but the service was a little slow. I would stay again!

Everything about the hotel and location was perfect. It was exciting to be in a "former" fort with walls and cannons around. I would definitely recommend staying here.

A localização era perfeita!

Pouco espaço com o berço. Janela era difícil de fechar/abrir.

The hotel is beautiful and they upgraded me and put me in a beautiful room with the most wonderful view.

They have music in the lobby that is very loud! I could not sleep for a long time! They should not have music in the lobby.

Struttura splendida, vista mitologica dalla camera, colazione eccezionale

Camera bellissim ma troppo piccola per 3 persone

A stunning and well-preserved fort right in front of the sea with spacious and impeccably clean rooms with private balconies, an outdoor swimming pool, and a delicious breakfast with local products from the Azores.

Like the Pousada, We use them regularly. Great service from reception and breakfast.

Perfekt läge, bra service

Center of town. Location is excellent for boat or diving trips. Small historic property.

Rooms facing the back (not sea view) are very small. Sea view rooms are better. Breakfast is nice but could be improved. Did not offer early check in.

La situation de la pousada est idéale! Le long de la marina dans le centre ville. Pour ceux qui viennent en voiture, un parking gratuit se trouve devant la pousada. Le hall de la pousada est joli mais les chambres devraient être renovées (en tout cas la mienne au 1er étage côté rue). Une bouteille d'eau est mise à disposition. Le restaurant de la pousada est très bien. Le petit déjeuner, très varié, est servi dans une belle salle avec vue sur la piscine et le célébre Pico! Le personnel est très agréable, surtout la petite dame à la réception.

La salle de bain est un peu beaucoup vieillotte et sans charme. La sonorisation laisse un peu à désirer aussi, dont la fermeture de la porte de la chambre qui est assez bruyante.

This property is a 16th century fortress repurposed as a hotel. Our room had a view of the harbor and it was very entertaining watching the yachts come and go. Our room (#106) was large enough, nothing fancy, but had a relatively large balcony with table and chairs. The bathroom was a little tight. Our room had air conditioning which we used only at night. There has been some……. to the room and bath, …..: Service at the front desk was good, especially from Ricardo. The breakfast buffet was decent and they will make made to order entrees even though they don’t promote the service. There are some shortcomings. Twos. 1. While in our bathroom we could clearly hear conversations from the bathroom in the room directly above us and also noise from doors shutting, closets closing etc. in adjacent rooms and 2. the WiFi connection and throughput from our room was inconsistent. Also, there was quite a bit of mold in our bathtub - a pet peeve of mine. But in all, a great location and decent hotel.

Great location!! Everyone was so nice!

The views were stunning especially from our room with sea view. I liked the location, my family was fishing everyday and I loved seeing the boats come in from my balcony and going to the harbor to greet them. The balcony was where we spent evenings playing cards and having drinks overlooking the harbor, that was perfection!

We would have liked some service at the poolside. It is such a beautiful spot but there was no one available to offer any snacks or drinks. I feel like the hotel has a huge opportunity to make that experience much better, even have some soft lounge or localized music by the pool would have been lovely and relaxing. I think the lunch and bar business could multiply 100 times if there was more effort to grow that business. As a former restaurant owner I noticed many people stop to look at menu and then walk inside and there was no one around to offer them a nice lunch experience or to simply stop and have a drink. I felt like they lost many customers due to this. Maybe this is the way the business wants to operate but I saw such massive opportunity and because the hotel is so special I wanted more for them.

Staff muito atencioso, atentos e preocupados com o conforto dos hóspedes, excelente pequeno almoço. Bem localizado. Mas o serviço foi sem dúvida a melhor parte da estadia.