The Sir Thomas Hotel vs Similar Hotels

Mixed comments: some rooms modern and a good size, others small, dark, very warm or with a damp smell; bathrooms sometimes excellent but some cramped.

Mixed reviews about room quality; while some found it acceptable, many mentioned the need for upgrades.

Several guests expressed disappointment with the room's condition and facilities.

Some rooms had issues such as leaking and outdated fittings.

Mostly praised across reviews: rooms and bathrooms described as tidy, spotless and impeccably cleaned, with a few isolated mentions of a damp smell in one room.

The cleanliness was criticized in several reviews, with mentions of bits on the carpet and needed deep cleaning.

Numerous reviews highlighted dirtiness and unpleasant odors in the rooms.

Issues mentioned regarding worn flooring, unpleasant odors, and general cleanliness problems.

Consistently highlighted as excellent — very close to attractions, station and city centre; considered a major positive of the hotel.

Numerous reviews highlighted the great location of the hotel, particularly its proximity to the city center.

Location is frequently mentioned as fantastic and central.

Location is suitable and convenient, no negative comments noted.

Staff repeatedly described as friendly, helpful and brilliant; breakfast service struggled at times but staff were said to be trying their best.

Many reviews praised the friendly and accommodating staff, indicating excellent service.

Staff were described as helpful and accommodating, especially in resolving issues.

Received a warm welcome; staff attempted to address issues promptly.

Polarised feedback: some guests praised breakfast as excellent/wonderful, while others reported chaotic service, long waits, missing items or cold/over-heated dishes.

No breakfast service was a common critique, impacting the overall satisfaction related to food services.

Breakfast was positively mentioned in multiple reviews.

Breakfast was good; however, some items were served cold.

Shortcomings noted: no in-room fridge, no air conditioning in some rooms, weak water pressure, outdated hairdryer, and limited breakfast crockery/teapots in service area.

Amenities were often considered basic, with comments about the lack of a bar, restaurant, or modern facilities.

Breakfast and some amenities like a tea and coffee machine were positively noted.

Basic amenities met expectations but missed some key items like cold drinks.

Several guests called it good value or well worth the money despite some minor drawbacks (deposit hold, décor issues).

Value for money was mentioned with some reviews indicating acceptable pricing despite the quality concerns.

High price points noted for poor room quality and unexpected fees led to dissatisfaction.

Perceived as lacking given past experience and issues encountered.