Hampton Inn & Suites Greenville-Downtown-Riverplace

Staff was very pleasant and welcoming. Enjoyed the view of the river.

A bit noisy with the people walking outside late.

I wasn’t denied a late check out. I asked for 30 extra minutes. Pretty customary to allow a courtesy late check out.

Location and rooms with Balcony the rooms were spacious and bed very comfortable

Location

The location

Very easy to walk around town and not use the car at all

Location was no parking, Had to use valet. Breakfast was bland. room chairs were very uncomfortable, desk was set up close to air so you could not use it.

Better room chairs. re arrange desk away from AC. Provide maps to parking and local events.

Horrible customer service at the front desk. Could not be bothered and made my check in process extremely stressful. Would not recommend this property after what I experienced. Rooms are also gross.

Location on the falls

Nothing

The location was great and so was the staff

The comforter had some spots on them and when I pulled back the covers there was hair in the bed. They took care of the issue promptly and moved me to another room

This was our second time staying there because we enjoy everything about it. The staff; concierge, breakfast staff, room maintenance, everyone was the best. Breakfast great. Location is excellent.

Good hob!

Bed was very hard.

The location is perfect! We had a nice view of the Reedy River, and we walked to Fluor Field for an event. The staff was very welcoming. The room was spacious and comfortable. We have already talked about plans to return!

We liked everything! No complaints at all!

Location, quiet

Value.

Great walkable location!

The pillows weren’t great, and breakfast could have been better.

Breakfast location

The property is centrally located

The charge for the first night was very high. After all it is not a luxury hotel.

Great property and location

Breakfast was excellent.

I was happy with all services and facilities.

Location was excellent. Very clean and comfortable! Valet service was very quick and efficient for downtown.

Check-in was too slow because there was only one person on duty during prime check-in time. Breakfast was lacking, and items on the hot bar were not quickly refilled. Had to be somewhere at a certain time, so we had to go somewhere else to get a decent breakfast.

Location great, front staff both men and 2 ladies awesome, close to all the great places. I booked through Booking.com and paid extra for balcony and River view room but neither was there. I blame this on Booking.com and not staff.

Room with balcony and river view but Booking.com messed that up.

In walking distance to shops restaurants and trails

Convenient to all shopping and restaurants, love this walkable place

Location to downtown

View was not what we expected - not for a higher price

New or recently remodeled, very clean and friendly staff. Parking was very convenient and inexpensive.

My only complaint is the fitness “closet” was the smallest one I’ve ever seen.It only had one treadmill and one bike, crammed in an extremely small room with one bench, dumbbells and cable apparatus. There was only space for 1-2 people (MAX) at a time to exercise.

Location, breakfast, parking.

Excellent location

Nothing

The location was excellent!

Six star view from the River Front Suite. Excellent breakfast and great location. Highly recommend.

The breakfast staff was fantastic and very friendly. Enjoyed the omelets and waffles. Valet was super friendly and engaged in friendly conversation. Room was clean and comfortable and the kids enjoyed the balcony and bell clock. Location is great for a nice walk with stores and river front. Close to the Zoo and Children's museum. Both great attractions. Recommend and would stay again!

Only thing that could have been better, is if we stayed longer.

Great location in the city of Greenville river walk area

The5th floor hotel room window looked into a narrow alley like space. Only thing visible was the adjoining building.

Location to everything

The toilet was to low

Everything was great!

Pillows are too full.

Location

The air conditioning unit was extremely loud. Made it difficult to sleep soundly.

Staff, location comfy

Prices and extra fees lil high

location

My daughter stepped on glass in our room. we had to change rooms. Our next room did not have a view 😞

Great location. Excellent staff

Very plain accommodations and breakfast

Location

Water level was very low in bathroom faucet… Tub water would not fill up due to slow leak

Wonderful location with ready access to everything downtown. Very walkable city. Great variety of restaurants, coffee shops, etc. Loved the Riverplace and all that city offers. Pleasure staff, very accommodating to our needs and request.Front desk attendant, Only went above and beyond to assist with a room location issue and quickly got us moved to another room much better for rest and relaxation.

Wish we had been made aware of construction by the city next door. The surprise of our balcony room being right above the construction was jarring at 7am in the morning. Awaking to drills and hammering was not what we expected. But the staff worked immediately to accommodate us when the matter was addressed.

The hotel is in a good location.

I paid for valet parking and received my car back in less than 24hrs from what I was told the "tree lot" and not the parking garage. The breakfast option was decent. There is no good outdoor seating.

I LOVED the staff, location, and omg the shampoo, conditioner, and body wash! It smelled WONDERFUL! The front desk staff and guys at the valet were SWEETHEARTS. We can’t wait to come back!

That I didn’t book the entire weekend.

Great location!

Excellent breakfast-always enjoy your breakfast.The scones were delicious.

Love the downtown location and the hotel. It's always clean, the breakfast is good and staff are friendly.

Clean modern great location and pleasant staff

Nothing

Nice and clean, Staff was friendly, We would stay there again, The breakfast did not have any cut up fruit and only plain bagels but otherwise good.

Location cleanliness

Elevator was sketchy

The location was close to many downtown attractions. The valet staff was outstanding provided excellent meal choices.

the quality of tissue in the bathrooms was far below what was expected, public bathrooms have better quality. For the price of the room two ply toilet tissue isn't too much to ask for. The hvac was loud sounded like it was going to explode any second.

The staff is beyond exceptional. All kind polite caring and all around fantastic!!!!

Cost

Super convenient walking around location. Super clean and bright. Super easy self-park deck below.

Bring back the Manager's welcome cocktail party!

Breakfast was good. We love the town. Definitely be back for another visit in the future.

Nothing

breakfast was very good, shower was nice and large, location was perfect, parking was also perfect for area

check in was longer because reservation couldnt be found, asked front desk about which floor had vending machine and they said all of them found none of the floors had a vending machine, elevator was very noisy and unpleasant, room ac was very loud had a normal setting but would turn on and sound like a trash truck very loud then stop for awhile instead of just a nice steady run, tv remote was terrible would go back and forth trying to select channels.

One of the best Hampton Inns we've stayed at in a very long time. From check-in to check-out, top notch service. The breakfast selection was pretty good as well. The breakfast staff were very helpful and pleasant. In my opinion, most Hampton Inns are going downhill, definitely not this one!!! Highly recommend.

Breakfast was very good. Hot & very well supplied. Betty was exceptionally helpful & such a joyful jewel to your property. The hotel was clean & conveniently located. The only surprise was that parking at this property is located underground almost a block away. Valet parking was $25 per night which I opted to pay as a female traveling in the rain & bitter cold, I didn't feel safe parking & walking in the dark. I wish that would have been disclosed on the website. Other than that it was a pleasant stay & in a beautiful area.

The usb port & outlet between the beds on the night stand in room 617 don't work.

The view from the room was lovely. Just what I was hoping for.

The bed was saggy and uncomfortable. The breakfast was disappointing. Plastic utensils and plates, eggs had a weird texture, little variety. We ended up skipping breakfast and walked Main Street until lunch. The staff at breakfast was very good. Attentive and thoughtful. Coffee was good and hot.

We liked that it was in the riverfront and we could walk down Main Street easily. Enjoyed the balcony as well.

The a/c system was very loud but not a deal breaker😊

Riverwalk location! Valet parking offered great service.

Good value for money. Fancier hotels nearby, but not with this price point

Great location

All good

Great location and parking was easy and convenient.

Perfect location!!! Courteous, friendly, and helpful service. Clean and comfy rooms. Lived the blueberry waffles!!!

No almond milk or turkey options for breakfast.