Hilton Garden Inn West Palm Beach Airport

Amazing location to downtown and cityplace! So close to the airport too, almost impossible to miss your flight back home!

The cleanliness of the hotel was excellent and made the stay feel much more comfortable. The room was clean, organized, and well maintained when I arrived, and the common areas throughout the hotel were also kept in great condition. The bathroom, bedding, floors, and furniture all appeared to be properly cleaned and cared for. Overall, the hotel’s attention to cleanliness created a welcoming environment and made the stay much more enjoyable.

The only issue I experienced during my stay was that the refrigerator in the room was not working properly. While this was a little inconvenient, it did not take away from the overall experience. The hotel was clean, comfortable, and enjoyable, and the staff provided good service throughout my stay. Despite the refrigerator issue, I still had a pleasant stay and would consider staying here again.

De dame van de receptie was zeer hulpvaardig en aardig. Het was alleen heel druk op het moment dat ik haar om hulp vroeg, maar toen de rij bij de receptie weg was, kwam ze wel. De communicatie naar mij toe kon wel beter, omdat het al laat was, wilde ik gaan slapen in een kamer waar het licht in het halletje wel uit kon. Ze heeft me kunnen verhuizen naar een andere kamer daarna.

de lamp in het halletje van de eigen kamer ging niet uit. Daardoor moest ik verhuizen. Ik wilde niet in een kamer slapen waar het licht niet uit kon. Verder vond ik het hier en daar niet heel schoon in het hotel, en bij de liften was het tapijt ook niet schoon op de verdieping waar ik verbleef.

Had a lovely time!

All good

The pool

No inside pool because it rained the entire weekend

Overall the cleanliness was great

Shower handle was loose. Bottom of shower had an area of mold. The toilet would continuously run.

Nice location. Great service. Facilities were nice. Very comfortable stay.

There wasn’t anything that I didn’t like. The pool was out of service for my stay. That was the only negative.

The room was nice, clean

The resturant was understaffed, food took over an hour to be served. Charged an undeserved tip on are check.

לא אכלנו ארוחת בוקר

שלא היה מה לעשות במלון - חברתית

It close by the shopping area and restaurant

It close the busy road. You can hear the cars. It should be a free breakfast. It should be charging for parking. $5

It was at a good location.

We usually stay at a property with free breakfast. We had to pay for breakfast and parking. Also we had issues with the TV in the room, it wouldn’t come on and we had to wait for maintenance to come and fix.

Clean room and well stocked with essentials.

A very clean and superior hotel above the rest, especially in this area will definitely be back. Thank you for the hospitality, the delicious food and the friendly faces! Absolutely a must for a hotel stay if you need to be near the airport. Very convenient! Complementary Shuttle Service.

All of the above

Properties were very nice inside and outside Staff very friendly and helpful Very flexible when issue came up with AC

Could have used a little more care with certain items to be fixed Our bathroom threshold was missing , our first room the AC wasn’t operating properly The pool was under construction so was told to use the sister companies pool next door

Muy bonito hotel, las instalaciones excelentes y el trato del personal es excelente

Lo único que tal vez no me gustó y pudo ser mi culpa es que en Booking indican que incluye desayuno y si bien es un excelente desayuno el desayuno es de pago! No está incluido

Every employee I encountered was polite and super helpful. It was easy to check in, everything was clean when we arrived.

Everything,

The bed sheets was very clean no stains I love that part overall the room was very nice and staff was nice.

No complaints at all.

Staff

I just wanted to shout out Keisha and Lorren they both helped in different ways and show their class and the quality of services of the Hilton brand standard! When I arrived here for my birthday me and my girl went to the front desk and Keisha arranged a gift basket unexpectedly which was a great surprise May 31 on Sunday I had burnt some food in microwave and Lorren helped me switch different rooms but the same category type of room and it was done quickly and we sincerely was happy with that and truly appreciated that both five start quality employees

Everything

Nothing

Great people in the restaurant!

The front desk and sales team at this property have been a joy to work with while planning my summer trip. Nick in sales has been so so helpful and very patient while booking new reservations and adjusting existing reservations. His responses were prompt and clear. He even stayed back to make sure I had all of my reservations in order for my upcoming stay. Lori at front desk is incredibly sweet and always greeted me warmly on the phone. Everyone that I've spoken to at this property has been very professional. Highly recommend Hilton!

Laurie at the front desk was the sweetest lady i’ve ever experienced. She went out of her way to accommodate us even so much to upgrade our room. She extremely helpful with any questions we had. Shes a valuable employee 🫶🏻🫶🏻

Very pleasant I’m a Hilton member so it’s always a pleasure to stay at any of them

This doesn’t apply to the Hilton

We booked a double queen room, but when we arrived at 1am after a late flight, that room was not available. Instead, we got one King bed and a very uncomfortable pull out couch. The person at the desk would not check us in without a $100 deposit (though we had paid the full cost of the room in advance) and all of our credit cards were declined on their machine. These same cards worked perfectly fine everywhere else for the rest of our trip! They would not accept cash or a business check, so because of their faulty machines, we had to stand around forever in the middle of the night before finally getting the wrong room without bedding for the pull out couch.

Room and bed

It could have more amenities

The location is great, the place is very clean, and the employees are very polite.

The hallway and elevator was hot and I had trouble with my coffee pot in my room. The bedroom TV didn’t work or I couldn’t operate it correctly.

The room was large and clean but lacked character, decoration not nice. Room did not have a pen or any stationery

It is about time breakfast was included in your rate.

Great location

Elevated are really hot

You guys stole my money

You guys stole my money

The staff was great. Particularly Ashley and Timothy were friendly and went above and beyond.

I love this place its so clean and comfy

The room and location was awesome, BUT THE SERVICE WAS AMAZING! Laurie, was amazing. She was kind, easy to talk to, gave amazing recommendations. She seriously deserves a raise. Highly recommend if you stay here to get your food recommendations from her.

Room was very clean, larger than expected. Staff was friendly and very helpful.

N/A

Location is dark and dingy. Hotel not properly noticeable due to lack of signage. A very poor representation of a Hilton

Wonderful experience, clean rooms and great service. Nice atmosphere, no noise and amenities work well. Couldn't ask for more for your money

I wasn’t able to stay and they didn’t refund me

The hotel is very nice and clean and the rooms are spacious. The staff especially Laurie, at the front desk, were exceptional. Laurie went out of her way to help out a lot of the members on my trip.

Laurie was of great assistance to ensure we were taken care of during our stay despite some booking issues. She handled things efficiently and I appreciate her customer service

I had a wonderful stay at this hotel and would happily return. The staff were incredibly friendly and welcoming, always ready to help with a smile. My room was clean, comfortable, and well maintained, making it easy to relax after a long day. The location was convenient and close to everything I needed, and the overall atmosphere of the hotel was calm and inviting. From check-in to check-out, everything was smooth and enjoyable. I would definitely recommend this hotel to anyone looking for a comfortable and pleasant stay.

I had a great experience at this hotel. Hotel staff were very friendly and accommodating. The property was very clean . Also very convenient location with the airport being very close. I highly recommend a stay at this hotel.

Great location and easy check in. I wish I could remember the front desk agents name she was fantastic. Very informative about area. Thank you

Big bang for your buck! I can go on and on, and I will cause I’m chatty. Heather the general manager AND Yachel the assistant general manager were so hands on and reliable. Orelbe( spelling, sorry) was kind and assisted with extra towels when we needed them. Ashley in the bar is excellent, Tulio was gracious and so sweet! Rooms were clean, sheets were crisp, beds were comfy. Bathroom was immaculate. We had a great little family trip. Can’t wait to come back!

Excellent service, family friendly, super clean hotel convenient to airport and West Palm Beach points of interest! General Manager was very accommodating towards our family and our requests!

I had a great experience at the Hilton Boca Airport. The front desk staff were incredibly helpful and welcoming from check-in to check-out. The room was very clean and comfortable, which made the stay even more enjoyable. Breakfast was delicious with a nice variety of options to start the day. Overall, a wonderful stay and I would definitely recommend this hotel.

Great Location. Everyone was so nice and accommodating. The bed was plush for a good nights sleep. We will be back soon for more sun and fun.

Laurie, at the front desk, was super helpful when we checked in late after a delayed flight, directing us to the one place nearby where we could get a much-needed drink and meal.

Another fantastic stay and absolutely everything we’ve come to expect. That’s the real trick, isn’t it? You stay once or twice and it’s great but how will it be the very next time… or even the one after that? The answer: Exceptional. Every. Single. Time. And that level of consistency doesn’t just happen by fluke. It takes extraordinary employees like Laurie to make it happen. She absolutely puts her heart into her job and genuinely cares about people. (You Can Definitely Tell) Her kindness, attention to detail, and positivity have made every stay feel warm and special. She’s also ready at a moment’s notice to help with any questions or concerns, whether it’s transportation details or nearby events. As I can certainly admit from all of the questions we've asked prior with Laurie... Patience is a virtue but she really shows it! 😊 Team members like Laurie are what truly set this hotel apart. Yes, the rooms are clean, the dining and drinks are excellent, and the amenities are abundant (pool, microwave, fridge, & everything you need). But the icing on the cake is being welcomed back not just as guests, but as returning friends. When we walk into the lobby to check in and see Laurie at the desk, we know there’s not only a familiar smile waiting for us but someone who truly cares as well! Thank you so much Laurie for everything you do! We look so forward to seeing you again very soon! RS

I truly enjoyed my enjoyed my stay at this location. Tulio at the front desk was attentive and responsive for every request that I had.

N/a

A great hotel!! Loved our room! Everyone was so helpful and friendly the breakfast was by far the best I have ever had will definitely be going back

Hotel was awesome! Staff were friendly, welcoming and efficient. Rooms were very clean and the beds are very comfortable! I will be definitely staying here again!

My stay at this hotel was truly excellent. The level of service stood out right away—staff were professional, warm, and always ready to help with anything I needed. The room was spacious, immaculately clean, and very well-appointed, making it easy to relax and feel at home. Everything from the comfort of the bed to the overall upkeep of the property reflected a high standard of care. It’s rare to find a place that gets both service and accommodations so right. I would gladly return and wouldn’t hesitate to recommend this hotel to others.

I had a wonderful experience at this hotel. The service was incredibly friendly from start to finish, and the staff made me feel welcome the moment I arrived. Everyone was helpful, attentive, and genuinely cared about making my stay enjoyable. The room was comfortable, clean, and well maintained, which added to the overall great experience. Everything came together perfectly, and I left feeling relaxed and well taken care of. I would definitely stay here again and recommend it to anyone looking for a pleasant, hassle-free stay.

Great hotel, the location which is close to airport which made it convenient for us. Rooms were clean and staff was friendly.

First time here, I came for a little get away staycation. Upon check in I was welcomed with a warm smile from the front desk agent Laurie. The room was nice and tidy! I really enjoyed all of the amenities on property. What a great location too! Would highly recommend to my family and friends.

Great location near airport with Shuttle

Night assistance wasn't very helpful with snack check out or utensils

A very bad place.

My family needed a place to stay the night before our flight. We picked this hotel as Hilton Honor memebers and because the reviews were pretty good. We experienced the exact opposite. The pictures of this hotel on their website are outdated. This hotel is old and needs a major update. Although we did not use the pool we could see it from our room. It was in terrible shape. The concrete is coming off the inside of the pool in several areas. Our room was unacceptable. First the shower had yellowish stains. The blanket on the bed had pulls all over it and I found a long hair in the bed. The floor has a run under the bed but the rest is some type of vinyl which was sticky in several places. The a/c is a unit under the window and is very loud and goes on and off all night. We asked for a shuttle to take us to the airport at 4:30 am. We were told they could accommodate that. Yet, the shuttle did not show up until 4:43 am. When I inquired at the front desk, I was told the shuttle is never on time as it picks up at several other hotels. Had I known this in advance, I would have called an Uber so I did not miss my flight. The lobby was the best part of this hotel as it looked clean and maintained. I would highly recommend going elsewhere until they decide to renovate this hotel.

Kudos to Ms. Laurie who went above and beyond to make us feel welcomed!!! Very professional, courteous and most important friendly.

The room was super clean and the staff was great

No complaints

The staff was very friendly and helpful. I felt at home and well looked after.

Very few staff for breakfast, lead to frustration for others because one staff member was running the floor with many guests.

This hotel is everything you could ask for! Great location near the airport, great rooms, great food options! But most of all it was the people at the desk! Missy, Fabio, and Laurie were polite, efficient and a joy to be around! Can I give it more than five stars!

Loved the Comfy King sized bed

That the hotel right next door had a very similar name they said everybody stops there first.. but they were kind and directed me to the right Hotel

Airport shuttle was great to and from. We stayed before our flight and after our return flight. We booked our room online along with a breakfast. We were given continental breakfast coupons at the front desk. The first day we were told it included everything on the breakfast menu. When we returned and stayed we were told it only included the continental breakfast. Not sure if it was because the first day was a menu breakfast and the second stay was buffet, either way need to be consistent. When we booked online through 3rd party website it only said breakfast which we paid extra for. Other than that the place was good overall.

We recently held a meeting at the hotel, and Aaron went above and beyond to make sure everything ran smoothly. He was attentive, professional, and incredibly helpful throughout the entire day. Aaron made sure our meeting room stayed well-stocked—constantly refilling water, coffee, and supplies without us even having to ask. His attention to detail and friendly attitude made a huge difference and allowed our event to go off without a hitch. Thank you, Aaron, for your excellent service and dedication—you truly helped make our meeting a success!

I do a lot of traveling and I frequent hotels normally near the airport for easy access getting back-and-forth to my flights. This hotel offers a complementary service from 4 AM to 1 AM seven days a week including weekends and holidays. There is an on-site restaurant available seven days a week in the morning and six days a week in the evening as on Sundays, they are closed in the evening. Breakfast will consist of made to order meals so everything is freshly made when you order it. The property looked new but I found out that They renovated not so long ago and that’s why everything is actually new! When you first enter, you will undoubtedly notice the very fresh scent “clean” in the lobby . The staff is over the top friendly. The beds I find are extremely comfortable. I had a little time so I was able to enjoy the pool, which is heated and towels are already out there for me! I took their complementary shuttle that they offer to go downtown for a while several restaurants best ice cream shop and did a little shopping. ! Nicely updated comfortable and very clean, delicious food. A heated pool , fitness center and the most friendly staff I’ve ever come across. It’s been my go to hotel! Highly recommended!