Naples Bay Resort and Marina

The property is in an excellent location and has fantastic facilities. Kerry the bellman is so knowledgeable and friendly, he have a local tour en route to the beach.

Nothing!

Nice room

Tennis court close at 1:00 on Labor Day ! No marmaid in the pool 2 hours no access pool

Muy cómodo el departamento, éramos 3 personas y nos resultó muy funcional . El personal muy amable y atento. El transfer a la playa muy cómodo, lo único que te llevan a una playa donde no hay servicio de Restaurant o para comprar bebida

Había una bomba en funcionamiento con un ruido muy molesto drenando la bahía. Lo único que no sabíamos que teníamos que avisar que nos limpien la habitación y cuando llegamos de pasear a la noche no teníamos toallas limpias, enseguida lo resolvieron.

Spacious appt , great facilities .

Superb in every way. Spacious rooms. Excellent onsite dining options. Attentive staff. Great location.

Nothing.

We loved the spacious two-bedroom apartment, excellent kitchen facilities, and thoughtful extras such as the beach chairs and towels. The shuttle service was incredibly convenient, and the spa, steam room and sauna were fantastic. Everything was well organised and made our stay really comfortable and relaxing.

Unfortunately, there was an issue with our original room as it did not have air conditioning. The manager was very accommodating and kindly moved us to another room. We really appreciated how quickly they helped resolve the issue. However, I am still waiting to receive the refund from Booking.com, which has been disappointing. Not the resort’s fault.

Prachtig hotel met veel faciliteiten. Enorme kamer met alle luxe. Twee dagen genoten. Je wordt echt in de watten gelegd.

-

Everything! Absolutely beautiful.

Kitchen was a little dated, and a few places where carpet was torn in the hall…but overall fantastic!

Fabulous place. Wished we had stayed longer. Staff very kind and helpful. Facilities are great. Can walk to Tin City

We stayed in a 3 bedroom cottage. Nice pool area, a gym and a shuttle bus, driving us to the beach and restaurants. The drivers were super friendly.

A bit worn down

Nada, alugamos a cabana pela primeira vez, fomos puxados todas as noites, chamaram uma empresa não acharam nada, só recomendaram uma limpeza profunda. Meus netos odiaram serem puxados e disseram que nunca mais querem voltar lá. Ainda estamos em Naples, mas em outro hotel.

Tudo, alugamos a cabana pela primeira vez, fomos puxados todas as noites, chamaram uma empresa não acharam nada, só recomendaram uma limpeza profunda. Meus netos odiaram serem puxados e disseram que nunca mais querem voltar lá. Ainda estamos em Naples, mas em outro hotel.

Mooie ligging, mooi complex, mooi uitzicht, leuk en lekker koud zwembad

Niets

Las habitaciones estuvimos en una como apartamento con cuartos independientes lavadoras y todo los suplementos súper bueno

Que la piscina quedará lejos

The rooms were very spacious, comfortable and clean. We had a suite with living room and kitchen and nice balcony overlooking the marina.

Pools, hot tubes

It’s a beautiful resort. Its location and facilities make for a relaxing holiday without having to travel far (or at all).

Bit of noise from other visitors.

The rooms was very clean and comfy.

woman in charge of pool security is ridiculous and disrespectful. All weekend she wouldn't let us swim because, according to her, it was raining 10 miles from the hotel. It's disrespectful to pay such an expensive hotel and then be told you can't swim because it's raining 10 miles away. They don't allow alcoholic drinks in the pool, or even bringing in a bottle of water. The front desk staff are very rude and treat people terribly.

Everything !!!

It’s in a wonderful location, the room are bright and pleasant, the resident restaurants and amazing.

One thing, my safe wasn’t working in the room.

Beautifully presented

We liked everything in this place. Great suites, swimming pools, gym, sauna.

N/A

Suite was well situated, though starting to get tired again. Staff are lovely especially Tony and Hope who are super friendly and always pleased to see us back at NBR. Bed was comfortable enough

Pool area, especially the lap pool and adult pool were disappointing. People drinking in the pool despite staff asking them not to ( It was Memorial Weekend- I saw people in the pool hiding their drinks under the disability hoist cover). The waiting staff were keen enough to take your food order but then didnt move the dirty used plates despite walking past and looking at them. Lady manager walked past but didnt pick up an empty beer can that had blown in the pool. Happy hour menu is limited and certainly the prices didnt make me happy so didnt bother buying. We have been visiting NBR for over 10 years and this is the first time Ive not been delighted.

Wir hatten, als Familie mit zwei Kindern eine Suite mit Blick auf den Hafen. Küche hat alles, was man braucht und die schöne große Terrasse lädt zum Frühstücken ein. Wir waren sehr viel unterwegs, daher kann ich über den Rest nicht viel sagen, sah aber toll aus. Würden wir wieder buchen.

Rooms were spacious and clean

Main pool was on the other side of the complex

Schön gelegen. Schöne Poollandschaft, allerdings ein paar Minuten zu Fuß.

Haben den Shuttleservice zum Strand genutzt. Hin war prima, zurück leider nicht. Wir mussten dreimal anrufen (jeweils bis zu 15 min in der Warteschleife bis überhaupt jemand ans Telefon ging). Wir würden wieder hier wohnen, aber nicht mehr den Shuttleservice nutzen.

Service en locatie

L'accueil et le service ont été à la hauteur, malgré un faux surclassement au début, l'equipe a su nous mettre à l'aise et trouver une solution à nos attentes. Merci encore pour le séjour et le départ tardif accordé. Ainsi que pour les prets des chaises et serviettes pour la plage

la facilté de reglage de la climatisation et surtout le bruit qu'elle fait.

EL HOTEL ES IMPECABLE LAS HABITACIONES GRANDES COMODAS MUY LIMPIO LA VISTA A LA BAHIA ES UNICA, VOLVERIA SIN DUDARLO

The room was very spacious, overlooking the marina. The pools available were very nice, and we really appreciated the valet parking and the fitness facilities, both on-site and a short walk away. The room was spacious with a nice kitchen and amenities that you need. On-site restaurants were very yummy and reasonably priced.

pool closed for a day and lazy pool next day

Nice comfortable room Friendly staff

Pool area outdated Spa services not so good, facial products not explained and smelled old

Location is the best, and outstanding staff

We stayed at the cottages with two kids under 5, the facilities were very clean, it was easy to get in and out of, spacious cottage and lovely being near the pools.

The cottage had nothing, so we had to go purchase everything from hand soap, trash bags, paper towels, dish washer tabs, detergent. Would have been helpful knowing going into the stay we needed to purchase all of those items for the week.

VUE SUR MARINA ET PERSONNEL TRES AGREABLE

Great 2 Bedroom unit, spacious and clean. We enjoyed Blackbird and the tennis facilities.

On a busy street

Beautiful, comfortable room for our family of six. Staff were all very pleasant. Check in was a breeze and since both valet and self park were same price we chose to valet and always had our vehicle within minutes. Grounds were immaculate and property centrally located. Easy drive to restaurants, mall, and beach. We will visit again!

Heated pool and hot tubs

We liked everything here

Nous avions un bel appartement avec 2 belles chambres, 2 salles de bain et une terrasse magnifique qui donnait sur le port. Le lave linge et sèche linge dans l appartement était un super plus ainsi que le jacuzzi dans la chambre parentale. L'espace piscine et spa est magnifique.

-J'ai eu beaucoup de mal a dormir avec un bruit insupportable et répétitif. Et c'était pendant les 3 jours de notre séjour. On pensait que c'était la barrière du parking mais au final ce n'était pas ça... - nous aurions aimé une terrasse un peu mieux aménagée avec des matelas sur les chaises longues car elles n'étaient pas très confortables. - L'espace piscine , spa, est incroyables mais éloigné des chambres. Il y a une navette qui nous emmène gratuitement mais c'est fatigant de l'attendre à l'aller comme au retour. Heureusement nous pouvions le faire à pieds.

Pools weee nice and view of marina awesome. Good walking to downtown or parks

The valet staff wouldn’t allow me to take a cart for my bags. I have a young family with lots of stuff and it’s not that I didn’t want to tip but with all the car seats and extra baby stuff I just wanted to do it myself but they refused

Brianna Fuentes, Naples Bay Resort is the best, a true professional with client satisfaction is on the top of her list! We had booked through a 3rd party and due to a Nor’easter/ Snow Blizzard in Boston we were delayed 2 days due to flight cancellations. Brianna worked with our 3rd party and got us a refund. Lesson learned - we will book next year’s trip directly with Brianna.

The three bed cottage within the resort had everything you could want for a week’s holiday, really well stocked kitchen, you could tell that it was well looked after by its owners as opposed to just having the basics. Great swimming pools, beautiful grounds excellent gym, good selection at the cafe for breakfast, varied lunch menu with service from the sun loungers. From the cottages it’s more like a 25 minute walk to Naples downtown as it’s about a 10 minute walk to hotel reception. We loved our holiday, thank you x

Only point to note is that the primary bedroom and en-suite were massive whereas the two double bedrooms were quite small and they shared a tiny bathroom. Nothing can be done now but shame that the cottages weren’t configured differently when they were built.

Rooms very spacious. Lovely balcony overlooking the marina. Blackbird and cafe restaurants were delicious. The beach and 5th/3rd street shuttles were very convenient. Renting bikes, kayaks and boating all right there on property. Naples Bay Club pools and facilities were enjoyable.

No complaints

I would say this resort was average at best. Room service closed too early and it’s not easy to get snacks or drinks when the restaurants are closed. The pools were nice but far away from the resort rooms and even though they advertised shuttle services they were never available. The housekeeping staff were impeccable and greatly appreciated. The rest of the resort staff was not always very helpful or friendly. The location is great but the room we were in faced the busy street and the front bedroom was noisy and the window didn’t lock. The room overall was a great size and clean. The sink faucet leaked and the washing machine did not work. For the price I would expect them to maintain the property much better than they do. It is in a great location. Close to 5th avenue and tin city. But this is a mediocre resort for a premium price. The service is certainly not at the level of a 4 star resort.

Beautiful place to visit. Great amenities with lots to do. Will definitely go back and would highly reccomend.

Beautiful boat marina located at the hotel. Excellent rooms, very spacious,luxury furnishings Onsite restaurants excellent.

Staff at check in need a little more experience,however this does not take from this beautiful hotel.

From my very first inquiry, Melissa Ryan, National Sales Manager, was incredibly responsive and thoughtful, offering great suggestions that truly helped make our meeting a success. The room she recommended was exactly what we were looking for -- a beautiful, naturally lit room, featuring spectacular views. Isla and her banquet team were hands-down the gold standard. They took great care in setting up both the meeting room and cocktail hour, and everything looked stunning. Junior did an incredible job managing our technology, and the service and food team were timely, efficient, and an absolute pleasure to work with. We truly appreciated the care they took to ensure everyone was taken care of and how quickly they adjusted to any changes. Nicole Rosario, Director of Guest Services, was a tremendous help with guestroom coordination, and everyone, from Gabriela Roja and the front desk team to the valet and transportation staff, was incredibly hospitable and went above and beyond to assist in any way possible. I can’t recommend Naples Bay Resort and Marina enough. A huge thank you to Melissa and the entire team for delivering such an exceptional experience -- we couldn’t have asked for more!

My husband and I stayed here for one night to celebrate our anniversary, and we were pleasantly surprised by how lovely the experience was from start to finish. Everyone we encountered was incredibly kind and welcoming, and the property itself was beautiful and well maintained. What truly made our anniversary feel extra special was the thoughtful recognition we received — a welcome card and a small bottle of wine waiting for us in our suite. Those little touches really meant a lot. I also loved the bathrobes and slippers in the room — such a cozy, luxurious detail. The bed was very comfortable, the air conditioning was perfect (which matters!), and everything felt clean and relaxing. We enjoyed both cafés on the property and had a few drinks by the pool, which made for a really enjoyable and laid-back getaway. Overall, it was a wonderful stay and exactly what we were hoping for. We would definitely return and would happily recommend this property to others looking for a special escape.

the condo was nicely furnished and lighted with a comfortable screened in porch

no cable TV subscription

Nice room overlooking lake regular stayers

Noise from private planes all day every day has gotten worse bigger planes

Die ganze Anlage war ausgezeichnet. Vor allem die große Terrasse mit Blick auf den Jachthafen war wunderschön. Auch die Küche in der Suite war großartig. Nur schade, dass wir hier nur einen Tag verbrachten. Hier wären wir gerne eine Woche oder länger geblieben, um die tolle Anlage zu nützen.

The resort was very nice. The staff extremely helpful and very nice to work with. Our condo was in a great location and very spacious. The kitchen was well equipped with good quality small appliances. The king bed was comfortable and the bathrooms had plenty of storage and space.

The condo was not cleaned very well before our arrival. Specifically the kitchen counters had not been properly wiped down…we found crumbs on both the counters and the floors. The dining table had not been cleaned properly. We found dirty pans and utensils in the cupboards and needed to wash things before our use. There was an old dirty coffee filter with old grounds left in the coffee machine. The lint filter in the dryer had not been cleaned after previous tenants use. We were disappointed with the cleanliness of the condo upon our arrival.

This was our eighth two to three-week stay during late December/early January at the resort. Naples is probably the nation’s most sophisticated resort town. For the “Foodie”, the resort is within walking distance of many four & five diamond-rated restaurants. We've always found our accomodations comfortable and well-appointed, The staff goes out of their way to ensure each guest is well-treated. The addition of Indulge, which ranks as one of the top restaurants in Naples, along with adding an adult section to the pool area are welcome changes. The fleet maintained by the Marina is in great condition and renting either an open-bow boat or trItoon makes for a great outing. I wouldn't stay anywhere else.

The room was excellent all the way around. The best one we have been for sure. The pools are not so big but are well taken care off.

The pool bar food was NOT GOOD & grossly over priced. Had 5 order only the kids macaroni & chees was good. My BLT burger came undercooked & greasy, My Wife's Fried rice had a lot of ginger.

The room with the balcony overlooking the water was amazing. Bedding and sheets were fantastic.

Charge for parking.

Ana at the front desk was most accomodating and we had requested if available room 206 a one bedroom suite on the marina side in Oct and she was able to get it for January for my wife's 75th bd celebration. Ana is a great asset to the hotel and look foward in making new reservations again

Layout, rooms, Pools and restaurants

Pool hospitality is very poor. We have been coming to naples bay resort for over 14 years and have had great experiences up until last 3 ish years once the older lady managing pool area was hired. Many guests are complaining. 2 years ago she threw my family's items on our chairs in garbage bags and gave our seats to others. We had been sitting in our chairs for over 4 hours. My family went swimming in pool I went to condo to get a new book. Came back items in garbage bag and no offer to help us find new seats. This year day one of vacation, I sat down in chair. Got told I couldnt save any for my husband and daughter who were coming to pool shortly. Was also asked to give her exact minutes til my daughter would arrive. There were over 65 empty chairs and 2 other guests at pool and this was 11am. Not a packed pool day. I get no saving seat rule but we are using them and getting awful treatment. We are also very conscious pool guests and have been for years here. There are much better ways to treat guests and handle pool seats. We feel we can't even swim long, eat at outdoor restaurant or enjoy lazy river long because we feel we have to get back to sitting in seats. Many, many guests are fed up! Don't recommend until this improves.

Sehr luxuriöses Appartement.

Lage direkt an der Hauptstraße. Sehr weiter Weg (Nachbargelände) bis zum Pool.

Sehr schönes Resort in Toplage! Die Anlage ist gepflegt, ruhig und trotzdem nah an Downtown Naples. Große, saubere Zimmer, bequeme Betten und ein toller Poolbereich. Das Personal ist sehr freundlich und hilfsbereit. Perfekt für entspannte Tage in Naples – klare Empfehlung!

Eine Nespresso Kaffeemaschine anstelle der vorhandenen Filterkaffeemaschine wäre wünschenswert.

Semplicemente tutto: la camera per 5 era un appartamento con due camere, due bagni, lavatrice e asciugatrice, due docce e una vasca da bagno. Cucina, divano letto e grande terrazzo sul porticciolo. Il servizio navetta comodissimo e puntuale

Tutto perfetto

HORRIFIED! It's December 18th and they overbooked and just cancelled our vacation. We booked a 3 bedroom cottage with a kitchen (for a family member with severe food allergies) six months ago and now have less than a week to find new accommodations. They're blaming it on Hotels.com, which in turn is blaming it on the resort. I'm beyond devastated. We had booked my parents and sister's family a cottage as well. They still have their reservation. But the whole point was to all be together on what will most likely be our last vacation with my father. I also cannot believe that the hotel company would make an employee, Nicole, deliver this news to a family just before the holiday. Our flights and car rentals and excursions are already booked and I truthfully have no idea what to do. The resort said they they have every right to cancel our booking without compensation since we booked through a third party website. I'm on with Hotels.com which is not able to find us anything.

This is a review for the spa. If you want the best massage of your life come to the Naples Bay Resort spa and ask for a deep tissue from Nasleidys. I had arrived on vacation with a debilitating kink in my upper back causing an awful migraine. She worked her magic and went above and beyond adding icy hot and warm stones to the area. She saved me. 100/10 amazing. I have had massages at some of the top spas all over and nothing compares!

Similar to a recent review completed by Katie Z..., my family also had a reservation for a three-bedroom cottage at the resort. We had booked the accommodations and prepaid in full through Booking.com four months ago. It was to be a family vacation, including our two grandchildren. The reservation was for the first week of January 2026. On December 16, 2025, we received an email from Booking.com that our reservation had been cancelled. The cancellation was initiated through Naples Bay Resort and Marina. We were told by the Director of Guest Relations at Naples Bay Resort and Marina via a "templated apology" email that our cancellation was due to "unforeseen circumstances." It was also confirmed that there would be no relocation or further assistance provided. Attempts to speak with the Director who authored the email have been unsuccessful. Several attempts at calling and leaving voice messages have also gone unanswered. We are now left with scheduled flights, a car rental, and booked excursions, and no secured alternative accommodations, no support from Booking.com, and, more importantly, from Naples Bay Resort and Marina. Hoping that I eventually receive my pre-payment back in full. In closing, the irony in all of this is that if you go to the Naples Bay Resort and Marina website and try to make a booking, they show that a three-bedroom cottage is still available, along with a variety of other suites/rooms. Some accommodations are even listed at a discounted rate for the date(s) on which my long-standing reservation was cancelled due to "unforeseen circumstances."

Las instalaciones

La recepción

Excellent c’était parfait !!!! Tout était bien !!! Le personnel très gentil, serviable…. Magnifique !!!!

Rien