Renaissance Shanghai Yu Garden Hotel

很好，Quinn 服务很热情周到！

Perfect service especially of Ms Barbara on the front desk very kind and professional

Quinn service so good , Excellent service.

Excellent service.

Location is great. Staff is extremely helpful & courteous especially a guy called Quinn.

Room a bit dark.

Hannie and kurt is good

Friendly staff, Honney at reception was particularly good.

Becky was super

Barbara was great

De locatie is top, op loopafstand van Yu Garden Bazaar en de metro. De ingang van de metro is aan de overkant van het hotel. Het zwembad is binnen wat ook fijn is met kinderen.

Nanjing road en the bund zijn niet op loopafstand. Ik raad niet aan om te lopen, de afstanden zijn lang.

Hannie was excellent! The best’s

Front desk staff was exceptional, especially Hannie. Very friendly and informative, always willing to help.

Nothing

Old run down hotel. Breakfast felt like cattle feeding time, furniture and bathroom from 20 years ago, patched up bathroom... they try to buy a good review on booking.com with a departure gift...

Duży wybór na śniadanie. Lokalizacja przy Starym Miescie

Niestety pokoj 3 osobowy okazal sie dwojka z dostawka co za te pieniadze jest wrecz skandaliczne. Widok na miasto okazal sie widokiem na jakas budowe a basen na szczycie to maly basenik dla dzieci.

Nice view from my room. Everything was clean and staff always ready to help.

Ubicacion, estilo elegante y habitación cómoda

Al llegar me indicaron que la reserva costaba 250 €, pero al pasar la tarjeta me cobraron 400 € sin avisarme de que incluían un depósito para posibles gastos de bebidas y lavandería (la lavandería no está incluida y cobran 1 € por prenda). Cuando les dije que podrían haberme avisado antes de pasar la tarjeta, me atendieron de malas maneras. Su respuesta fue cancelar el cargo y cobrarme los 250 €, pero los 400 € quedaron igualmente bloqueados durante una semana en mi tarjeta vinculada a Alipay, causándome bastantes problemas durante el viaje. No recibí ninguna disculpa ni cortesía ante una queja muy razonable. Además, el trato fue poco amable y nos asignaron una habitación en una planta baja y con muy malas vistas. Una experiencia decepcionante por la falta de transparencia y atención al cliente.

Supet OK

nie ma słsbych tron

Quinn was nice

Friendly international staff.

Best location, friendly staffs, especially Ms Hannie, definitely stay next trip and recommend to friends

地理位置非常方便，服務人員的態度也特別好，讓人感到賓至如歸。感謝Concierge Fancy小魚的服務！

無

Quinn and Barbara was super,I will come back again

Great view and location

Nothing

The staffs here, Quinn at the reception and Tim at concierge were very good. They went out all the way to help us with want we wanted like solving my alipay/Didi problem and also ordering local Shanghai food online for us. Their help is very much appreciated. Thank you. Anna

Nothing

L atenció del personal

Tot bé

Os hoteis Renaissance nunca defraudam os hospedes. desde o Pequenos almoço, jantar disponibilizado sem qualquer custo, localização em Xangai para estadias curtas, nada pode ser mais agradável!!

Ellen was extremely good in supporting us. Position is very Close to the Bund and from top flora there is a magnificent view.

Hannie and kurt were so nice!

Barbara was great

Quinn

Barbara service was great, I will come back again

Barbara service was super

Me encantó todo. La ubicación era increíble, las vistas, hablaban inglés perfectamente. La recepción fue muy buena y tuvimos un problema con el vuelo por lo que llegamos al día siguiente de haberlo reservado, pero hablamos con la gerencia de recepción y fue todo genial y no nos cobraron la noche que no estuvimos porque al final llegamos al día siguiente. Los dos recepcionistas Mary creo que se llamaba la chica y Daniel fueron súper amables. Con este tema, las vistas fueron increíbles el baño era enorme el Hotel ha sido un 10 de 10 en todo momento. El desayuno súper variado superbién la gente que nos recibió en el desayuno también súper majos y súper amables.

Nada malo que decirte de este Hotel

Hannie and kurt was good

Barbara quinn is fantastic

Good sized room with great views of the Bund. Hotel was in the perfect location for sightseeing and with a Metro Station just outside made travelling around the city easy.

Вежливый персонал Отличное месторасположение Останавливались уже в этом отеле и по прибытию в Шанхай снова забронировали номер в этом отеле Заселение с 15 часов, прибыли раньше, оставили багаж, ушли гулять Выселение было ранним из-за вылета, собрали завтрак с собой (круассаны, йогурт, груши)

Struttura di buona presenza

Risoluzione poco rapida e poco efficiente dell’hotel

Esta cerca del bund para ver el skyline, desde el hotel a aproximadamente 20 minutos caminando. El hotel estaba muy limpio, bonito y el desayuno muy bien.

hannie is very good

Отель находится в очень хорошем месте в центре города. Сам по себе отель очень уютный и гостеприимный. Завтраки отличные, очень большое разнообразие. Останавливаюсь в Шанхае только в этом отеле. На фото вид из отеля и места рядом

-

Отличный отель! Вид на город был великолепен! Все понравилось!

El millor l’atenció del personal, especialment de la Hannie, en tot moment disponible per WeChat, la qual cosa és guai perquè té traducció simultània i es més fàcil la comunicaciò. Son molt atents, també en Kurt ho va ser. Van tenir detalls amb els nens, inclús un robot ens va portar aigua a l’habitació! L’esmorzar el millor de tots, amb moltes opcions per a occidentals, ho vem agrair moltissim. les instal.lacions, piscina, gimnàs… també molt bé. I les vistes des de l’habitació espectaculars

Tot molt bé.

위치도 좋고 직원들도 친절하고 아침식사는 안해서 답변 어려움.

내부 시설은 기대했던 것보다 별로임.

Posizione, vista, servizi, pulizia

Un servizio lavanderia gratuito, fruizione h24 della piscina, maggiore cura della zona piscina anche con una maggiore cura degli arredi e dell’area piscina.

Die Lage, gutes Frühstück, tolle Aussicht.

Unser Flug wurde storniert und wir hatten um Hilfe bei der Kontaktaufnahme mit der Fluggesellschaft gebeten, leider haben wir keine erhalten und uns wurde gesagt, die hätten schon zu, obwohl es einen 24 Stunden Service gab. Wir mussten 2 mal das Zimmer wechseln. Einmal war der Teppich komplett nass. Im zweiten Zimmer hat es dann rein geregnet.

Hannie and Kurt gave goods support and fantastic suggestions to visit the city

Rain good

Rain good

좋았고 깔끔했어요. 물새는 문제가 있었지만 바로 방 바꿔주시고 조치해주셨습니다. 예원 주변이라 교통도 좋습니다. Ellen Wang과 Rain님이 참 친절하셨어요.

Atención y desayuno

Mucho aire acondicionado

야경도 너뮤이뿌고 근처 놀거리들이 많았어요.

-

-

Personnel very kind and helpful

Nice rooms, swimming pool, great room view and location

Hannie Is very good, the hotel Is nice

We had a wonderful stay. The hotel is great, just over the old city, very confortable and the service was great. Selina and the rest of the staff were very supportive and nice to us.

Tesis çok iyidi, odalar ve yataklar konforlu. Yemekler lezzetli ve çeşitli . Personel, özelikle Barbara çok yardımcı oldu

Отель отлично расположение, очень много достопримечательностей в пешей доступности. Номер новый, очень комфортный, завтраки тоже отличные. Обязательно вернемся

Все хорошо

Ellen from reception was so kind and helpfull. nice stay

all

Las recepcionistas Ellen wang y Barbara fueron muy agradable y la estancia con todo el personal también. Muy buena ubicación. Buena comida

Room was large and spacious. The bathroom was nice l. The beds and pillows were comfortable.

There are no electrical outlets and USB plugs on both sides of the bed. This is a must to add IMMEDIATELY to every room because everybody that stays at your hotel charges their phones while in bed and it's a big inconvenience if the plugs are one one one side of the bed. Free breakfast not included in the rate. No concierge available to handle requests during the day.

Location and service from Quinn

Elles Wang fue muy amable en recepción

Ellen magnifica

All

Nothing

Espaço

Cheiro de cigarro

Great location within walking distance of Yu Garden and local old town. Less than 5 minute walk to a metro station. Large clean rooms - mine had a stunning view over Shanghai Skyline.

Mk e’ piaciuta molto la struttura e la signora Ellen Wang , ci ha aiutato

Tutto ok

Location very close to YU YU garden

Room were a bit small for 3 people but in the end kids liked it

Club room menüsü, konumu, temizliği süperdi

Mooi en proper hotel, top

Довольно чисто, хорошие завтраки, вода без ограничений

Неудобные подушки, неудобная внутренняя связь в отеле (на телефонных аппаратах не указано ни кнопки лобби, ни консьерж, ни рум сервис - первый раз встречаю такое). Отношение персонала на ресепшен к гостям не просто формальное, а совершенно отстраненное и недружелюбное - первый раз встречаю такое. Осталось ощущение холода и это во многом испортило впечатление. Кроме того, вид из окна был очень печальным - стройка.

We went to Shanghai to celebrate my wife’s upcoming birthday and also provide a memorable experience for my son. We chose to stay at Renaissance Shanghai Yu Garden as it conveniently located near Yu Garden and is also part of the Marriott Hotel Group. Our family of four wanted to stay in one room and one of the key strength of Renaissance Shanghai Yu Garden is that it provides different types of family rooms. I would like to thank everybody in the guest service team (Selin, Steven, Thomas, Daniel and Ellen) for all their excellent efforts to make our stay memorable. I say this because everybody contributed. Their shifts and working hours enabled everybody to contribute to make our stay memorable. When I first called the hotel I was kindly provided an email address by Daniel to send in my requests. It seems the staff don’t have their own corporate email address but a shared corporate email address. I waited a few days but strangely there was no reply. That’s why I called again to check if Daniel received my email. This time I was directed to Steven. Steven managed to track my email. He noted my requests. He provided an alternative communication method, which provides a faster response. I really thank Steven for this because through this alternative communication method I was able to get a faster response and also get to know Selin and Thomas as well. I would like to provide special thanks to Steven and Selin first. As two of them really coordinated well together to show excellent teamwork to confirm, which floor my room (City View Three Beds Room, Family room, 2 Double, City view, 1 Extra bed) will be on and my early check in and late check out times. We were happy a small cake, two San Pellegrino sparkling water, hotels special snacks and the bed was decorated to celebrate the special occasions. I also like to thank Thomas for also proactively interacting with the housekeeping to make sure that the extra bed is in good condition, number of hangers we requested are there and the necessary glass cups are delivered to my room. I would like to thank Daniel for taking the initiative to liaise with a pest control company for cleaning our room when there was an incident and providing wine and hotel snacks as an apology for the incident. Daniel also recommended an external driving company for our trip to Shanghai Pudong International Airport and helped put back the wine glasses after it disappeared. It was also great to meet Ellen who provided a smooth checkout experience and gave us two souvenirs upon checkout. She even came down with us to the first floor to make sure we were able to find our driver. Biggest praise goes to Selin. This is because as we bought the largest room a family can stay in and upgrading our room was not possible. Therefore, it was great to hear from Selin that our family could access the club lounge during our stay. Selin also alerted me that our room was ready by email when we arrived at Shanghai Pudong International Airport. I asked how to pronounce the hotel name in pinyin. Selin not only provided the hotel name in pinyin but also the Chinese address of the hotel. We were able to show it to the taxi driver to take us to the hotel. Once we were in our room Selin sent housekeeping to make sure that we had extra towels and the right number of bathrobes and slippers in our room. It was an exceptional high class tailor made service for guest provided by Selin. We took the Maglev from Shanghai Pudong International Airport to Longyang Road Station as its new and we wanted to check it out. To take the Maglev from Shanghai Pudong International Airport from the arrival area you just take one escalator up a floor and follow the signs of Maglev. Original price of the Maglev is RMB 50. But as we showed our same day boarding pass we got RMB 10 discount on it. Once we arrived at Longyan Road Station there is a taxi stand and we took the taxi to the hotel and it cost us RMB 138. Once our taxi arrived at the hotel. Our luggage was kindly taken out by Hao Chen. Then Hao Chen passed the luggage to Gary at the entrance of the hotel and Gary gave us our luggage ticket. He pressed the elevator and kindly informed us to go to 4th Floor/L Floor, which is the lobby of the hotel for check in. Once we arrived at the L Floor we went to check in counter. We were greeted by Marry who handled our check in. She was professional in handling our check in and our check in process was smooth. She even asked us how many room cards we needed before we asked for it. Once I passed the luggage ticket to her she informed us that our luggage was already delivered to our room. She gave us a sheet (see the attached photo), which has the overview and summary of the hotels opening hours for each venue/service. She also kindly informed us that the afternoon tea time at the club lounge has started. We were kindly guided to the elevator by Marry. The hotel has a total of 21 floors. On the 21st floor is the swimming pool and gym. The club lounge is located on the 17th floor. L Floor has the hotel lobby, Yu Garden Café, Yu Gourmet, Yu Bar and E Shop. The hotel rooms are located from the 5th floor to 20th floor. The hotel has two big family rooms that can cater for four people, which are the Superior Family Twin Room, Family Room, 2 Double (For Four People) and City View Three Beds Room, Family Room, 2 Double, City view, 1 Extra bed (For Five People). City View Three Beds Room Family Room only have one room per floor and is facing the city. While Superior Family Twin Room had two rooms per floor and was facing the Bund and Yu Garden. After comparing both rooms we chose the City View Three Beds Room Family room over the Superior Family Twin Room because it guarantees a larger, fixed size of 45 sqm (compared to 39–41 sqm) and includes an extra bed. Although the Superior room features king beds and a premium view of the Bund and Yu Garden, we prioritized the guaranteed extra space since we will spend most of our time touring Shanghai. We were assigned room 2026. Once we arrived at the 20th floor we went to room 2026. Gary was waiting for us outside our room. Once we opened the door Gary kindly put all our luggage into our room. He was kind enough to take a picture of us in our room. Once you enter the room to your left you will see some switches (please clean up, do not disturb and lighting switch). Also the key card for the electricity/power to the room is already inserted when we entered the room. Once you pass that to the right of the room there are two doors. If you open it there are hangers, bathrobes, slippers, safety deposit box, one umbrella, ironing board and several shelves where there is a plastic bag to put your clothes in if you want them to do some laundry at the hotel. As you walk further towards the room you will see three beds (two double beds and one extra bed). Before you move further on the wall next to the toilet entrance is the exhaust fan, light switch to the toilet and the air conditioner temperature control area. From there to the left the first thing you see next to the wall is a large wooden area where you put your luggage on. If you open the draw underneath its empty for you to put your clothes in. Next to it is a large TV on the TV stand. If you open the draws under the TV stand its empty for you to put your clothes in. Next to the TV stand is a large wooden luggage rack where you can put your luggage on as well. Next to this luggage rack there is a wooden cupboard. On top of it there is the complimentary water bottles from the hotel, coffee maker, electric kettle, three coffee cups and three glass cups. There are also a separate Evian water and large size San Pellegrino sparkling water, which are both chargeable if you drink it. Behind them is the minibar menu. If you open this cupboard there is the empty minifridge, a shelf with tea bags (two jasmine green tea bags, two English breakfast tea bags, two instant coffee (Douwe Egberts) bags, two freeze dry decaf instant coffee (Douwe Egberts) bags, two brown sugar, two white sugar, two non-diary creamer, two equal sugar and two Nescafe coffee capsules) and ice bucket. Next to the cupboard there is a large glass working table and a comfortable chair. On this table there is a phone, note pad and an electric light stand. To the right of this glass working table are two electronic sockets where you can put in the international adaptors for you to charge your phone or put in the charger of your notebook. When sitting on the chair to the left there are two large sofas. Between the two large sofas is a small table and a light stand. Behind the glass working table is the view of the room, which is the city view. In between the two double beds there is a table with a phone and clock. Also, in between the two double beds on the wall there is another electric socket where you can put your international adaptor. There are switches to the lighting of the room there as well. The switches are for the large long light between the two double beds and the two electronic lights pointing to each double bed. Once you enter the toilet to the right there is a toilet seat. Next to the toilet seat there are two toilet tissue rolls, which are from Hearttex 4Ply Toilet Tissue Roll-Tea Classical (100 grams and 101 mm x 140 mm). On top of that there is an emergency button and a telephone. Near the toilet seat there is a rubbish bin. Next to the toilet seat there is standing shower area, which is concealed with a glass. You have a choice of the water coming from the shower head or hand shower. You can control the water temperature easily from cold to hot. For the shampoo, conditioner and body wash the hotel uses the Argus by Margot Elena brand (360 ml). Inside the shower area to the right there is an area where you put your own toiletries. Next to the shower area is the water basin where you wash your hand. On top of the water basin is the mirror. To the right there is also a small circle mirror, which you can adjust and pull out. On the bottom right of the mirror there is an electric socket for you to put in the hair dryer and shaver. To the right of the water basin there are four cups to wash your mouth, tissues from Kleenex and soap. To the left of the water basin there are hand wash and body lotion from Argus by Margot Elena brand (360 ml). Below the water basin there are draws. If you pull out the one on the top left hand side you will find the hair dryer there. If you pull out the one on the right hand side you will find the amenities area where there is toothbrush, cotton buds, sanitary bags, razor, shower cap, comb, 5 grams toothpaste from signal and a 10 grams shaving cream from Dove. The club lounge is located on the 17th floor of the hotel. We went there on the first day at 4:30 pm for afternoon tea. During afternoon tea they provided juice, soft drinks, coffee machine, sandwiches, biscuits, onion ring, hashbrown, pork floss bread, croissant. fruits, desert (see the attached photos). It’s the only hotel that I have stayed in that has grape juice, which tasted great. I really liked the hashbrown as it was small circle sized. From 5:00 pm the staff were preparing the happy hour food and drinks, which starts at 5:30 pm to 7:30 pm. We originally planned to stay for afternoon tea only but we decided to stay for the happy hour food and drinks as what was prepared is the most extensive I have seen and was very impressive. It was more like food served for dinner than happy hour food and drinks. See the attached photos for the food and drink offering during happy hour food and drinks. My favorite dish during the happy hour food and drinks was the fried beef as it melted in my mouth. The club lounge was facing the Yu Garden. It had a great view of the Yu Garden from the 17th floor. During the afternoon tea and happy hour food and drinks there was Johansson, Charlie, Coco and Cammy. We were welcomed by Johansson and Charlie at the entrance of the club lounge and were taken to our seats. All of them worked very hard to prepare for the transition from afternoon tea to happy hour food and drinks. They were all very polite and nice. But one point of improvement was that once we finished our dishes they don’t take it away for a long time. That’s why the finished dishes kept on being piled up on our table. We had to ask someone to take it away or we had to give it to the staff. We also had breakfast once at the club lounge. Club lounge provides a more quieter option than the breakfast at Yu Garden Café, which had a slightly more extensive offering. But it basically had most of the things you need for breakfast. See the attached photos for the food and drink offering for breakfast at club lounge. Once we entered the club lounge for breakfast we were greeted by Charlie and taken to our seats. He asked if we needed coffee. We all went for iced coffee. Eggs were perfectly prepared by Jensen. But again the finished dishes weren’t promptly being taken away. We had breakfast at Yu Garden Café three times. Once you reach the entrance we met Halcyon. He would ask for your room card. He will beep it on a card reader. I was taken to our table by Eric one day and by Alex twice. On the first day I met Alex she guided me to a table in the inner side of the restaurant. Once a table near the window became available I asked Alex if I could change and she promptly helped me change the table. That’s why on the second day I met Alex she knew that I liked the window table so she took me there and arranged it together with Rainbow. See the attached photos for the food and drink offering for breakfast at Yu Garden Café. Breakfast at Yu Garden Café generally tasted great and I really liked the wonton, which is made by the machine once you input the order in the iPad. The only issue was that the fried noodle was cold. I think it’s better you put the fried noodle on a heating plate. During breakfast Ethan, Rainbow and Tony were all on top of things. When we asked for something they would promptly deliver with a smile. We thank Shawn for taking picture of our family. Eric and David promptly took away the finished dishes. Chanlder made one of the finest eggs at the egg station. Victor kindly informed us through the translation app that breakfast was up to 10:30 am. I used the 24-hour gym and the pool (open 8 am–10 pm) on the 21st floor every day. Staff is on duty at reception during swimming pool opening hours. To get a locker key and towels, you simply write your room number at reception and scan your room card to enter the changing rooms. Male changing room is on the right of the reception. Female changing room is on the left of the reception. Each changing room features multiple lockers, three showers, and a steam room. Since the steam room takes 10 minutes to heat up, I recommend turning it on before your workout so it is ready when you finish. I managed to meet Ellie and Michael at the reception on the 21st floor on different dates. Both were very nice and polite when I met them. But sometimes I couldn’t find them. It would be good if they spent more time at the reception. If they need to go other areas then it would be good to ask other colleagues to come and stay at the reception to handle customer inquiries when they are away. To get to the swimming pool and the gym you just need to climb up one stairs. In the morning time before 9 am the gym is more busy than the swimming pool. While after breakfast the swimming pool is more busy than the gym. The gym has five running machines, two cycling machines, three elliptical cross-trainer machines, various gym workout machines, dumbbells and gym floor mats. The swimming pool was 14 meters long, 6.5 meters wide and 1.2 meters deep. It was good to do the laps. For each lap I was able to do about 15 freestyle strokes. Right next to the swimming pool was a small jacuzzi, where the water was warm. I thank Choong Tien for taking picture of our family at the swimming pool. The hotel has an excellent location. 1) First, right across the street from the hotel is the Yu Garden station, which serves lines 10 and 14. From the hotel entrance to Yu Garden station is 1 minute 30 seconds by walk. It’s only one station away by line 10 to East Nanjing Road Station, which is where there are many department stores, international brands and street food stalls. 2.1.) The entrance to Yu Garden is only about 5 to 6 minutes away from the hotel. To get to Yu Garden from the entrance of the hotel on the first floor you turn left and then left. When you walk down the slope you turn right and walk straight and cross two pedestrian crossing. Then to your right you walk past chj jewellery and then you will see an entrance. On top of the entrance on either side there is a clock and a number 2, which is door number 2. This is the entrance to Yu Garden. 2.2) From the Yu Garden entrance to Yu Garden, walk straight past Heytea and Chagee on your left, and Bosideng on your right, until you reach Shake Shack. Turn left into the narrow walkway past the red "Golden Square" sign. Near the end, you will see Dahuchuan Shengjian (Since 1932). From here you can either go left (2 minute by walk) or right (1 minute by walk) as both directions will take you to Yu Garden. But if you want to buy ticket to go inside a specific area of Yu Garden then you can turn left here. Most visitors start from the left and loop around to the right. 3) The walk from the hotel to the Bund takes 15–16 minutes. From Yu Garden Entrance (door number 2), walk 2 minutes toward Gucheng Park, passing Li Ning and the blue sign which states ‘’Individual Visitor Entrance of Yu Garden.’’ Opposite it across the road is wonton noodles rice shop and fried chicken barbecue shop. In front of it is the entrance to Gucheng Park. Enter Gucheng Park and walk straight toward the Citi building, which is where the bund is. Exit the park, go down the stairs, cross the pedestrian crossing, and walk straight to arrive at the Bund. Incidents at Hotel 1) On Saturday, 25th July, we found a cockroach in our bathroom. Selin immediately sent housekeeping to spray the room and kindly offered an upgraded room to sleep, though we declined as it was past midnight. The next day, Daniel coordinated a deep cleaning and a professional pest control inspection, replacing all bedding and amenities. He also apologized with wine and hotel special snacks. While the snacks required a quick follow-up with Thomas due to a miscommunication, the overall response from this Marriott property was exceptional and turned a disappointing situation into a positive experience. 2) On Monday, 27th July, we requested room cleaning before heading out. Upon returning, a bedside light was mysteriously left on, and our used wine glasses had been removed despite the wine being unfinished. I went to the lobby and met Daniel in person. He quickly had replacement wine cups delivered to our room and provided helpful recommendation for an airport transfer company for our departure to the airport the next day. These issues could have been avoided with more thorough housekeeping inspections for pests during room preparation. Moving forward, closer communication between housekeeping and the front office is recommended to ensure guest amenities, like active glassware, are not prematurely removed. About 20%-30% of guest are foreigners (American, European (British, French, etc.), Asian (Korean, Indian, etc.) while the remaining 80%-70% of guest were Chinese. Despite the hiccups I will give it a 4 star rating due to the exceptional service provided by every member of the hotel especially the guest service team. When we visit Shanghai again we will definitely consider coming back to stay at Renaissance Shanghai Yu Garden.

The property is located in a prime location and everyone is really nice. The staff was always very helpful!

The hotel is aging

Hotel fantástico, muy bien situado, al lado de la old city y del.paeque yuyuan, usares muy animados , llenos de tiendas y restaurantes para pasear, comer, comprar en cuanto sales del.horel. A 10.minutos caminado del Bund. Se puede caminar a todos los lugares de Shangai fácilmente y además tienes el metro justo enfrente, aunque no lo usamos.porque cuando necesitamos trasladarnos usamos Didi que funciona genial y es muy barato. Las habitaciones familiares son muy amplias, muy cómoda la cama y el baño y perfecramente limpias. Tienen cafetera nesspreso , co.n 2 cápsulas que van reponiendo diariamente. Dese la ventana las vistas a la ciudad son estupendas das y se ve parte del río y la perla oriental además. El.personal muy amable y te entiendes bien en inglés. El.desayuno buffet genial, con muchas opciones occidentales estupendas ( tortillas y huevos al momento, pan de todo tipo, variedad e quesos y repostería...) Tras mucho dudar y leer algunas opiniones desfavorables, puedo decir que la elección del hotel fue acertadísima y lo elegiría de nuevo sin duda.

No poder desayunar el delicioso desayuno el.últi.o día por tener que irnos demasiado temprano y haber apurado el tiempo al.máximo para ver acabar el partido de la final del mundial y ver a España campeona!! Lo que pudimos hacer cómodamente desde la cama en la Tv de la habitación!

If you are in Shanghai, and in Puxi, stay at this hotel. I am a 25 year Mariott Veteran, currently Titanium Elite, some years, Ambassador, and I write a review when I encounter exceptional service at hotels that I stay at. This hotel is one - I have stayed here several times over the years, and I must stay, the service offered by all staff at this hotel - whether room service, housekeeping, front desk - everyone, including the entrance - is exceptional!! The staff go well above and beyond what is required, outlined by policy, or is necessary, to take care of the customer. This is what the service industry is all about. Breakfast is exceptional. The hotel facilities (while old and dated) are maintained and exceptional. I will stay here again when I am in the area. I highly recommend you do too. I value service above everything in the service industry, and the hotel and its staff must be highly recognized for what it does. PS. Dont stay at a Hilton please. I stayed at one in Shanghai and found the service objectionable.

Comfortable and good location.

First day check in gave the wrong room that I selected. Small room and different view. Upon check in already show and highlighted my booking. The staff are rude and purposely arranged the different room. Already paid the deposit still ask for extra deposit.

Clean, great location.

kind of old and small. Very bad internet wifi. I had to use my phone hotspot to get online.

Otel konumu açısından çok iyiydi. Nianjing road a 10 dakika yürüme mesafesi, Yuyuan old street 4 dakika , Huangpu nehir kenarına 10-12 dakika da ulaşılabiliyordu , metro istasyonuna yakın olması harikaydı. Şehir içi ulaşımı trafikten dolayı büyük problem ancak metro hayat kurtarıyor.

Odalar eski ve küçüktü, dışarı seslerini rahatlıkla içeriye alıyordu. Kahvaltısı yetersizdi. Son gün uçak saatimiz 22.20 de olmasından dolayı ücret farkı ödeyerek geç çıkış talep ettik ancak, hiç bir açıklama yapılmadan bunu yapamayacaklarını söylediler. En azından daha samimi ve içten bir açıklamayı her konaklayan hak eder. Maalesef, Wenzhou, Tianjin deki konaklamalarımızdan sonra biraz üzdü.

Great location, very central. Only issue is the bottleneck of traffic at peak hours, best to walk a bit to skip pass the traffic area, would be good to walk till Westin hotel. The traffic clears up around that place.

Great location, very central. Only issue is the bottleneck of traffic at peak hours, best to walk a bit to skip pass the traffic area, would be good to walk till Westin hotel. The traffic clears up around that place.

地理位子

房間煙味

Fantastic hotel in an unbeatable location. It's right next to the Old City, so you can step outside and immediately enjoy one of the most beautiful areas of Shanghai. There are plenty of great places to eat, explore, and shop nearby, with the metro and the waterfront also within easy reach. The room was excellent, the breakfast was great, and overall everything exceeded our expectations.

Ontbijt was geweldig een 10+, veel opties en heel vriendelijk personeel. Locatie is perfect, op loopafstand is er veel leuks te zien en er zijn genoeg winkeltjes te vinden.

De badkamer is oud en vervallen. Veel schimmelplekken en niet heel schoon. De bedden en kussens in de kamers waren naar onze mening veel te hard, en we hebben daardoor niet zo goed geslapen. Het zwembad is klein, zwemhanddoeken waren niet altijd aanwezig en de sfeer was daar niet zo prettig. Na een paar dagen gingen we er niet meer heen. De WiFi is slecht, nergens in het gebouw genoeg verbinding om een pagina te kunnen laden.

Hôtel idéalement situé. Notre chambre, avec la vue exceptionnelle sur le BUND. La qualité du petit déjeuner, ainsi que l'accueil et le service

Great location, amazing staff - they arranged all our requests, helpful with everything; breakfast was good

Relatively older property, but still clean

An excellent location, right next to the subway, take exit 1 and you are right beside the Hotel. Easy walk to the Bund. We really enjoyed our stay here. Our room had amazing views, the staff were super friendly and helpful

The Hotel is getting a bit dated, often the breakfast was cold, but there was a good selection and mix of european and asian food.

Hotel bem localizado, a 5min a pé da parte antiga da cidade. Bom pequeno almoço e óptima relação qualidade preço.

Lo que más me gustó fue el desayuno, por su variedad y calidad, así como la atención recibida en el Café Bar del hotel. El servicio en esa área fue muy bueno y contribuyó a que la experiencia fuera agradable.

Lo que menos me gustó fue que el hotel no estuvo a la altura de lo que esperaba de un establecimiento de cinco estrellas. La iluminación de las habitaciones, los baños y los pasillos era insuficiente, lo que hacía que los espacios resultaran demasiado oscuros. Además, la habitación estaba situada junto a la zona de carros de limpieza, por lo que hubo ruido frecuente que afectó al descanso. También eché en falta una mayor cantidad de agua embotellada de cortesía, algo que considero habitual en hoteles de esta categoría.

Good location, clean, allowed early check-in.

Muy bonita recepción! Bien ubicado, cerca del metro!

A pesar que la recepción está muy bonita, las habitaciones tienen cosas ya muy viejas, tapete que daba mal olor, muy caro para lo que realmente es !

Un hotel maravilloso y muy bien situado!!

Todo ok!!

None

Breakfast

Its location is excellent. The staff are very friendly. Especially, Coco who works at Club Lounge is very friendly and works very hard to meet our needs. Room cleaning person works very hard to keep our room clean. The room is very spacious and clean.

None

Staff was helpful.

It a bit old

Posizione eccellente, metro di fronte all’hotel e camera con vista sui grattacieli del Bund che vale davvero la pena, vicinissimo allo Yu Garden quindi la sera strade piene di negozi e posti dove mangiare. Camera grande spaziosa, elegante e ben tenuta, letto comodo e colazione internazionale con ampia scelta, direi davvero un hotel super consigliato. Un grande ringraziamento alla receptionist Honnie super gentile e professionale.

Niente

The property is in excellent conditions, but the best is how kind everyone is and their availability to always find out a way to help!

Breakfast was great. Lots of variety and both western and eastern choices. Staff was friendly and helpful esp Stephen

None

床、枕頭軟硬適中，大床房不是兩張床拼在一起的那種，還有獨立衣帽間可以使用。一樓就有迪士尼販賣機台，早餐種類豐富，隔音佳，離外灘、豫園、比較繁華的街道都很近。

入住時員工態度差，講話就不太客氣之外房卡丟在桌上給我，不像是五星級飯店的服務。

Good location

No shopping mall within walking distance

The location is closed to the Yu Garden not only convenient to visit the old part of the city but also for the nice shops.

I liked everything

Coco and her team from the lounge have been amazing. They have been extremely helpful and friendly. They have accepted us longer than expected so we could enjoy their services while waiting for our flight. The staff from the hotel has also been very professional and helped us navigating the city and office.