Trump International Hotel & Tower Chicago

Excellent location, excellent staff, especially in Terrace16, Markus and Roxanne were perfect!

Amazing service. Hospitality

Dont touch the Snacks. They have sensors and charge Dubai prices🥲

Location

It’s outdated and need some renovation and adjustment, rooms are old

Atendimento primoroso. Destaque ao Sr Pablo, dedicado a buscar atender nossas necessidades com boa-vontade e simpatia. A suíte é perfeita e a vista deslumbrante. A cozinha é completa e os equipamentos de primeira qualidade.

Falta um bom restaurante, o que seria esperado de um hotel desse nível. O bar no terraço, que também serve o café da manhã e refeições, tem um cardápio reduzido, sentimos falta de um cardápio mais sofisticado para jantar.

Alesandro amigo is amazing he helped us with everything we needed

Була у двох номерах і у двох були проблеми з каналізацією.

Alejandro had great , I mean the most spectacular customer service I’ve seen thus far was understanding of me the whole time definitely would come back and let him serve me again!

Alejandro at terrace 16 is the best! He made our dining experience wonderful!

Food was delicious View was amazing Franklin did a great job!

Josh was very kind and the breakfast was delicious

Wow!! Franklin did an amazing job welcoming us to the roof top. It was the best service I have ever had and we travel a lot. Great job!!!!!

Great experience as ever. Always come here when I'm in Chicago. A special shout out to Sanaa for his great service.

Jesús was WONDERFUL and professional. I had a sensational time. Can’t wait to come back.

Alesandro is the best server, thank you so much my wife had an amazing experience, we are coming back . Our new favorite place

Today we had the pleasure to meet Alejandro, our server his customer service is excellent! Very attentive and polite. He made our night x10 better!

Our server Alejandro was personable, kind, and upfront about how long our service would take!

So clean such a nice hotel. Definitely am coming back!

Alejandro was an amazing server, very kind and respectful

Awesome service! Friendly and welcoming. Super fun experience!!!

Guillermo was welcoming and incredibly friendly! Chatting with him at the bar was the highlight of our visit!

My family and very much enjoyed our experience here, not only was the view gorgeous, but the service was amazing too! Our server Alejandro made sure that we were well fed, gave great insight of food and drinks, and made sure that we were being rushed with our food, ensuring that we would have a great time here. We really appreciated the resturant for the food and him for his service.

Alejandro was awesome! He anticipated our needs and provided top notch service! He made a delicious latte for me which rivaled popular coffee chains. Stefon was also awesome! He engaged in conversation with us to make sure that we’re having a great time! He should be promoted as soon as possible!

Everything was perfect,nice food , beautiful view , our server Alejandro was great Definitely we will come back

loved the facilities, location and care we got

House guests should be able to get dining reservation preferences at the hotel restaurants.

Great view with awesome service

Cleanliness, comfort, and location

Nothing

Great rooms and staff

Nothing

View, Luxurious hotel room, and 5 stars services.

None

Fabulous room, upgraded at check in as we had an extra family member staying with us. This set a really great tone for the stay. The room was perfect for us. The gym is exceptional. Location excellent. And we had some good meals. The room staff were truly excellent, remembered us by name and so pleasant and professional. We will def use Tump International as our go-to when coming to visit our son who is now studying at Purdue.

Good location

Some Staff was not local, giving wrong information.

Alejandro is the best waiter at Terrace 16! He provides excellent service and makes the whole experience even better.

We celebrated my birthday here with my husband, and we had such a lovely time. The place is beautiful, the atmosphere is great, and the food was absolutely delicious A special thank you to Alexandro for the amazing service. He made our evening even more enjoyable. We’ll definitely be back

We are visiting Chicago from Seattle and could not be more impressed with your restaurant and in particular our server Alejandro. He was perfectly attentive, great energy, made us feel both welcomed and respected. An excellent experience.

Alejandro is phenomenal. Very personable and entertaining while staying professional.

Location and view

Uncontrolled children throughout property including the bar at night

We had a great experience! Even with the restaurant being super busy, our server Franklin was still very attentive and made sure we were taken care of. He even remembered my boyfriend’s birthday, which was such a thoughtful touch. Great service and a really nice experience overall!!!!!

Alejandro gave us a wonderful service, very professional and quick. Good job, We had a great time! Highly recommended place to hang out.

Everything

Bathroom doors (no locks & don’t close completely)

Great views and even better service from Alejandro! From seating to helping us with recommendations. Perfect in every way.

Alesandro was lovely ! Great service consistently even though they were a bit short staffed this night. He was kind & welcoming! He made this experience top notch

I thought I would have a better view of the city for 2300 other then that it was wonderful

Worst hotel experience. Room was dirty and no maid service 2 days in a row. Ordered room service for burger and it came 1 hour later and was cold and not as I ordered.

Everything was so perfect 🤩 🙏

Super locatie, mooie kamers met prachtig uitzicht, goed verzorgd en netjes, groot zwembad en mooie gym

Het restaurant terrace 16 is een fijne locatie laar de gerechten en de service zouden beter kunnen.

Everything

Property was perfect

Alyse @ The Spa was so kind and helpful! She seemed to really care about customer experience from booking over the phone to setting up the best experience possible! Thank you Alyse.

The suite, the location, the staff.

We came to Chicago for Lollapalooza, and it turned out to be the best weekend of our lives! The hotel was amazing, and everything exceeded our expectations. A huge shoutout to our server, Franklin, for making our stay even more special excellent service and always a smile. Thank you to the entire hotel team for making this trip so memorable. We’ll definitely be back the next time we’re in Chicago!

Fantastic place to stay! Great location! All the employees were very pleasant!

Josh proved an excellent service.

Service was exceptional from the moment we valet and every staff member we passed greeting us. We came for the view, food and highly recommended by a dear friend. The service was top tier and Alejandro, Stefania, Emanuel (valet) went above and beyond during our dinning experience. Come for the view, food and drinks and leave with a remarkable experience that cannot be taught and it speaks highly of the leadership at the top. Perfect for a parents nights out after a busy week with prime location.

Great food, great service. Our server Alejandro was very friendly and attentive to our needs. Would highly recommend and will be back

Everything about our visit was amazing. The cocktails were creative and delicious (Paloma sister was my favorite) the view was breathtaking, and the atmosphere was perfect. A special thanks to our server Franklin who went above and beyond to make our experience memorable. He was professional and genuinely kind..

Lovely atmosphere with incredible views over the city, we were attended to by Alesandrea throughout our visit who was excellent. Suggesting lovely drinks and food the whole evening. Great experience and make sure to listen to his recommendations to make it even better.

Went to Terrace 16 and had Alejandro as our server. THE BEST!!! The most welcoming, fun and warm personality. Made sure we were taken care of and always ready to assist us. Definitely recommend if he is your server. Hope to have him next time.

Alex was wonderful, respectful and polite, I like that vibe. Nice place, fantastic view 👍

Die zentrale Lage, die Sauberkeit in den Zimmern. Die Freundlichkeit des Personals.

Der Pool war nicht perfekt sauber, sondern etwas trüb und am Boden befanden sich kleine Steinchen.

Excellent service 👍🐕‍🦺 thanks for your support

Cold ❄️🥶

Miły personel. Bardzo piękny duży pokój , czystość.

Nie mam zastrzeżeń

The wonderful views of the river and lake! The decor of the room. The toiletries were well thought of and appreciated.

The room needs a little touch up - painting.

Location is veru good. Steps from N Michigan Ave ! Easy to get around. Great resatrants nearby. Room ws very very spacious. We were 4. My wife, me and 3 sons... All perfect. Bathroom was perfect and the spa worth speding 3.00

The only thing we did not like was the brealfast. But nothing related to food it self but realted to the waiting time. We orders. Omelets and lattes and it took over 40 minutes. Managerwhen notified was very efficient and honest

Muy buena atención!!!

Their service was outstanding.

Ubicación, limpieza y personal

We decided to give a Trump property a chance for this trip, and we did enjoy our overall stay at the Trump Chicago. We found the property to be well-appointed and well maintained. We had no issues with our room and found it to be clean, comfortable and luxurious in the corporate luxury sense. The roof top bar/restaurant was also very nice, and we found the service up there to be exceptional. There were a few misses though that will likely keep us from returning to a Trump property in the future, because candidly these types of things just do not happen at the St. Regis, Ritz, Four Seasons or Kempinski properties that we favor. Upon arrival around 6pm, we were checked in with no issue and headed up to our room. Heading out to dinner a couple hours later, we noticed guests in the lobby that were checking in being offered complimentary champagne. This was a theme we witnessed for the entirety of our trip. Not sure why we did not merit the same treatment we saw offered to every other guest that checked in, but apparently, we did not. When housekeeping knocked the next morning, I apologized for not tuning on the do not disturb sign and explained that we would need approximately 2 hours before we would be heading out because we were celebrating a birthday. About 15 minutes later, we got a call from housekeeping demanding to know when we would be exiting the room.

Housekeeping stayed front and center in our stay, because the next day we returned to our room a little before 3pm for a quick break. Our room had not been serviced, and as soon as we sat down, housekeeping knocked. Actively having to manage housekeeping is ridiculous and nothing close to 5-star service. Upon checkout we checked our luggage with the concierge. When we returned to the hotel later, we still had some time to kill so we headed up to the roof bar. When we came down for our car service, the concierge took our claim ticket back to the porter and advised our bags would be right out From that point we waited, but our bags never came. After a few other guests arrived and presented their claim tickets and promptly received their bags, I asked a porter what the issue was. It seemed the issue was that none of the porters on duty had our ticket. k. When I mentioned that we had a car waiting and a flight to catch, rather than assist me directly, the porter left to try and find the concierge who was no longer available. Luckily as I was speaking with the porter, we moved to an area where there was a view into the baggage area, and I was able to spot our bags. Once the porter abandoned me to go look for the concierge, I had to take it upon myself to grab our bags and head to our car. Checking in on a Thursday at 6pm and checking out on Sunday at 11am while spending almost $4,000 in a hotel should get you the warm check in process provided every other guest. It should also get you housekeeping service that is unobtrusive and doesn’t need to be managed. And finally, when it is time to leave, your bags should be brought around in a timely fashion. Trump Chicago misses on basic things that 3 & 4 star hotels provide seamlessly, which means that this does not come close to being a 5 star property. Based on this, It is doubtful that we’d give a Trump property another chance because it kind of makes no sense.

Отель шикарный. У нас был люкс однокомнатныс видом на город. Нам дпли с видом на реку. Огромные номера. Кровати удобные, большие. .в номере есть все. Вся посуда. Можно даже готовить при желании. Принесли нам сразу упаковку воды на 2 дня. Есть все гигиенические средства. Холодильник просто заполнен. На территории 2 ресторана. Завтрак по меню. Вкусно!

Absolutely gorgeous property and the most perfect location in Chicago

Probably the greatest massages we have ever had. My hubby and I both were blown away by the skill and the care of everyone at the spa. Must go!!! We are so thankful. ❤️ The Browns

Alejandro was on point. What a great place to celebrate 64 laps around the sun. Food was as perfect as was my beautiful wife. Thanks DJT for a great view and a great restaurant.

Service was A+++. Best hotel stay we’ve ever had!

Penthouse was pricey but you get what you pay for. Beautiful with exceptional service!!!

Alexandro was great! Super attentive, very helpful recommendations within the menu, and provided an overall amazing experience! 10/10 would recommend.

Very nice hotel, nice location and a 5 star hotel

Things did not work in our room, lights/TV and Microwave

I made an account just to leave a review because in no universe is this hotel worth $1,000+ a night. The curtains were decrepit and ragged, and clearly have not been replaced in over ten years. Light switches are instead buttons that need to be pressed one or two times (depending on the switch) to toggle. Since there was only one bed in the room and three people, I slept on the couch bed, which didn't come out all the way and forced me to sleep on essentially a "V" shaped bed, hurting my back immensely (and I'm a young guy!). To top it all off, when I was using the "business center," which is two monitors and a printer, a pair of massive security guards came in and told me I had to immediately leave the hotel, and only relented when I showed them my keycard (which I luckily had, else who knows where I would have slept that night while wasting $1,000) and verified the name of my room. When I asked why they came, it was apparently because while I was talking on the phone and walking around that floor, which was composed entirely of empty conference rooms, I looked like a "suspicious" person even though I'm a 19 year old, pale Asian college student. I would rather sleep on the streets than ever come back here again.

Location, Staff, Atmosphere and services.

No issue with property at all.. the only thing that I didn’t like was noise from outside which is normal in busy city.

Really good service and food was amazing. Our waiter, Alejandro , was super nice and helpful.

We flew in from Wyoming for a country western concert, Morgan Wallen on June 18 and we went upstairs and the Trump tower to the Terrace 16 bar. You know your meal to be done with me no problem. I wanted my hamburger to be done no lettuce and our server. Alejandro did a fabulous job and made us feel really welcome. We kept him running back-and-forth each all the time and he was fabulous and very professional so I want to make note of it for management. His service and friendliness was a big part of our evening.!! -CJ

Alesamdro was the best! Great service.

It is very difficult to get good service hotels like in Dubai in the US. Trump International was excellent

Alejandro and crew were accommodating and knowledgeable. Clean, great food, amazing view...

Elegant place to treat yourself and your loved ones

Incredible service , great food !!!!

The views at Terrace 16 are amazing, the service was wonderful and would definitely recommend!

Ubicación y comodidad

Herşey çok güzeldi. Bir daha gelmek için sabırsızlanıyorum. Odamızı upgrade etmeleri çok önemli bir favor oldu bizim için. C-in den c-out a kadar herşey dört dörtlüktü. Manzara, konum, temizlik, oda, personel unutulmazdı

Trump is one of our favorite places in Chicago. We lived here for 13 years. The staff has had very little turnover and most have been here since the opening. Sylvia who cleaned our room everyday was spectacular. So kind and hard working she went over and above.

Awesome experience with Alejandro! Super attentive and nice.

Came to celebrate my birthday with my twin and Alejandro provided amazing service. The food tasted great and the atmosphere was beautiful.

Great hotel. Great location. We enjoyed every minute. Thanks for the hotel staff who helped us to enjoy our stay.

We had a fantastic dinner at Terrace 16 during our stay at Trump International Hotel & Tower Chicago. The timing couldn't have been better. A thunderstorm rolled through Chicago while we were dining, and the views from the restaurant were absolutely spectacular. Watching the storm over the city and river made for a truly memorable experience and highlighted what an incredible viewpoint Terrace 16 enjoys. Alex was an exceptional host throughout the evening. He was friendly, knowledgeable, attentive, and genuinely couldn't do enough for us. We started with the naan bread and humus to share, and both chose the chicken breast with spring onions, carrots, peas, and tikka masala sauce, which was absolutely delicious. We finished by sharing the mille-feuille, which was equally impressive. Great food, outstanding service, and one of the best dining views in Chicago. Highly recommended, and we'll certainly be back.

Tudo perfeito

Nada

My friend and I went there to celebrate her birthday. We sat outside and enjoyed the beautiful weather and the amazing view. One of the highlights was taking great pictures while enjoying the food and the atmosphere. The place was clean, the food was delicious, and the service was excellent. The only downside was that our outdoor table was a bit shaky, which caused us to spill our drinks a few times. A special thanks to Sanaa, who took great care of us. He was friendly, funny, and attentive, and everything was served quickly. Overall, we had a wonderful experience and would definitely come back.

Amazing service. Alessandro is the best waiter I have ever had in my whole life. Treats everyone like a VIP.

Our server Alejandro was every time looking out for us and very kind. He gave us lots of good recommendations. Highly recommended the mini lobster rolls.

El hotel es excepcional, la limpieza un 10. La ubicación inmejorable.

Todo muy bien!

Clean Location

Nothing

Локация , размер номеров , вид из окна, чистота , все новое

Сотрудники ресепшен , ошибочно заблокировали не ту сумму, тоже срок было в баре

As a first-time visitor to Chicago and a first-time guest at the Trump International Hotel & Tower, my single-night stay was an absolutely magnificent, exhilarating, and thoroughly flawless experience. Nestled majestically right along the Chicago River, this soaring architectural masterpiece offers an elite vantage point that makes you feel completely immersed in the city’s world-class energy from the moment you arrive. The sheer scale and opulence of the property leave you breathless. The room was an absolute triumph of luxury—spacious, beautifully appointed, and featuring floor-to-ceiling windows that framed a jaw-dropping, cinematic view of the river and the surrounding historic skyline. Watching the city lights reflect off the water from high above was utterly transcendent. What truly elevates this five-star stay is the exceptional hospitality and organization. Every member of the staff was remarkably polite, organized, and enthusiastically attentive, executing their duties with a level of professional precision that ensures total comfort. Despite the grand, high-energy atmosphere of the hotel, the service felt deeply personal and welcoming. My short stay was an unforgettable metropolitan highlight, delivering absolute satisfaction from check-in to check-out. It is an absolute masterpiece of luxury hospitality.

la atención del personal

es un poco viejo, pero impecable

Staff: 10/10 Lake View Suite: 10/10 View: 10/10 Location: 10/10 This was truely an exceptional stay, would come back anytime!