Bay Gardens Beach Resort and Spa

L emplacement..les chambres le service

Le buffet était moyen pqr rapport au prix

Toujours bien reçu client chaque année

Tout le petit déjeuner

Staff was amazing- food was amazing and location was great and right on the beach.

Didn’t like it when there was a lot of Ferry guest coming onto the beach and took over it. We was on the beach early one day and then about 10:30 a group came in and put their sun beds right up next to ours which I mean they where touching together. Think the hotel just needs an upgrade. But would visit again has the positives outweighed the negatives.

Everything! If you can put digital alarm ⏰️ clocks by the bedheads in the bedrooms that would be great. Thank you!

No alarm clock with display time and no mat in front the toilet. I laterally fell!

Exceptional Staff. Exceptional Service. Exceptional Smiles.

Shower! Dangerously hot, then freezing cold and cyclical repeat.

The breakfast was nice and delicious, location was perfect. The shuttle between hotels was a lovely amenity and the rooms were spacious. The hotels pool was large.

There was a strange smell in the room from the bathroom when we arrived and there was some kind of mosquito infestation daily. The staff weren't warm and I found service to be very slow at times. Both times I went to the towel hut and no one was there for around 20 mins, so I had to wait. On the second day they didn't provide us with enough towels or hand washing soap. Food was pretty expensive for what it was.

Oui

Location is great. Compound is well kept. Staff are professional. Food is good. Rooms are comfortable and clean.

The gym isn’t great. Housekeeping seemed not to be providing towels or soap even after I requested. Restaurant menu needs to be expanded. The door to my porch never opened.

Personnel disponible et à l écoute. La chambre est complète en équipement et agréable.

L'ACCEIL LE LIEUX EST MAGNIFIQUE LA PLAGE ET LES ACTIVITE PROPOSE DERIVEUR ET AUTRE LES MASSAGE LA MER LE DIVERTISSEMENT DU SOIR ET AMBIANCE A COTE DE LA PISCINE ET SPECTACLE AVEC UN PERSONNEL AGREABLE ET AU SERVICE

CE QUI PEUT ETRE AMELIORER JE PENSE QUE LE SIPHON DE SOL DE LA SALLE DE BAIN DROIT AVOIR DE L EAU OU DE LHUILE POUR EVITE UNE REMONTE INSECTE

Breakfast was very good with a decent choice. Location suited due to its proximity to beach

It was expensive

Great location by beach. Good pool. Staff friendly and helpful. Free hire of kayaks, dinghies, and paddle boards for guests. Yoga and stretch classes were good. Evening entertainment good.

Slightly noisy during the day with rather loud music by the pool. Perhaps suggest that guests don’t ‘reserve’ sunbeds with towels when not using them

Freundliches Personal. Es wird einem immer geholfen. Die Liegen am Strand sind mit Sonnenschirmen jederzeit verfügbar. Immer frische Badehandtücher. Die Lage direkt am Strand ist wunderbar und es gibt jeden Abend einen Sonnenuntergang.

Am Pool fehlen Auflagen und Sonnenschirme. Die Plätze mit Schatten werden teilweise morgends um 7 Uhr bereits von Gästen mit Handtüchern reserviert. Teilweise sind diese Liegen dann Stunden lang unbenutzt und es ist niemand zu sehen. Dasselbe ist dann nachmittags der Fall. Dies sollte vom Hotel unterbunden werden, damit alle Gäste die Chance haben die Liegen am Pool zu nutzen. Ein paar saubere neue Auflagen wären auch wünschenswert. Toilettenbürsten in den Zimmern und ein Handfeger, um Sand zu beseitigen wären auch eine gute Ausstattung.

We got a recommendation from a local doctor, and we really enjoyed our stay. Suite was at the pool, beach was nearby, everything was easy and people were nice. Maintenance was good. With two kids we can’t remember such a good experience and such a nice family property to relax and enjoy. My suggestion is all inclusive definitely. We hadd food and drinks all the time, something was open at every moment.

Maybe sometimes the service was slow at dinner, when we had to order, and not eat from the buffet. But they have a lot of people, they are just easy…

Typical beach resort, all is present.

They are building an extension to the hotel which during the day is not much of a problem. However in the night there were loose items banging away. Security guards should in the beginning of the night check if all avoidable noise can be removed. I also made in the early afternoon a deal to bring me a kind of breakfast at 2000hr (in the morning I had to leave very early for a hike and wanted to go to bed early) but only after several notices from me they brought it finally at 2215hr.

Location. On the Beach and the fact that the facility provided breakfast due to the disappointment with the view.

My Deluxe Garden view room was not what I booked. I ended up with a room with a view of their construction site.

Agréable avec un personnel très attentif et dévoué

La douche glissait et le manque d'informations sur les repas entre autre

Mario was the best and deserves a raise

I wish there was wider menu with more basics for pickier eaters, eg chicken tenders and fries especially at dinner. Also the option to have some small bites options to eat during the day between meals would be nice (nachos, fries etc). The appetisers were quite big and could be smaller. I ordered an appetiser and a main and I felt guilty for not being able to finish my appetiser salad, as it was the size of a full meal salad.

La plage en face de l’hôtel

Très bruyant car il y a des travaux en face de notre chambre

Bygge som granne som väsnades under kvällarna!

The location is wonderful - right on the beach with wonderful views of Rodney Bay and Pigeon Island. The food was delicious- especially the buffet breakfast- with lots of tasty creole options. The staff were extremely friendly and helpful. The 1 bedroom apartment was very large and the kitchen was well equipped. The beds were so comfortable I slept for hours ! Air conditioning worked well. I enjoyed having my morning cup of tea on the balcony overlooking the pool.

The only improvement I can suggest is some oven gloves for the apartment kitchens and a baking tray.

The restaurant hi tide

The tidiness

The staff is very friendly and approachable. Any issues were promptly attended to. The area is well kept and the beach is actually steps away.

Staff were attentive to my needs.

Great stay, easy and quick to check in. Very good staff.

Fabulous location. Nice upgrade room to sea view which was amazing. I went for the half board option supper value. The food and especially the breakfast is great and to top it the staff just couldn’t do enough for me especially the staff on reception who made sure I got my diabetic injections stuff that I accidentally left in the fridge that was so appreciated. Thanks again can’t wait to return.

Room not really clean. Had to clean marks on toilet seat and in shower. Hairs and marks on floor areas. Room was tired and needs renovations. Looking out from room to building site not a pleasant surprise.

The placement of this property is very convenient to get to many places. The view was great but this property is outdated and needs a lot of work, Everything in the facility is old, and with the money that one is paying there's no perks that you're receiving. The customer service in the front desk needs to be better. As a first-timer in St.Lucia I was disappointed with my stay and not the island because as far as accommodation I made my own arrangements.

We had a great time at Bay Gardens Resort and the staff was friendly and amazing! It was right by the beach which was lovely and also had a pool.

Hotel staff was amazing. Rooms were spacious and clean.

My stay was suburb

The access to the beach and certain staff were welcoming. A lot of drink varieties.

On the first official day we were pestered by one of the marketing to rent one of their rooms and sign up for travel packages, which we agreed on a time to talk, but then she kept calling the room to find out where we are and pressuring us about waiting in the restaurant, when we got to the restaurant it was quite a discomfort with her at the table as me and my partner would have preferred to enjoy our alone time on this 4 day trip which was supposed to be a get away from all things stress related. The fact that they told us the spa was not a part of an "all inclusive" ordeal which costs the amount which it did at the rate of £350/day which came to over £1400 for the entire stay because it was "booked on booking.com" but still had the audacity to say it was not included aswell as not trying to find an alternative for the lack of non-dairy butter in the mornings as my partner has a dairy intolerance but they just looked at us as if to say "what do you want me to do about it?" Instead of as a welcoming party just buying 1 tub of sunflower butter would have helped as the shop for such is not too far away but they had no idea what dairy free meant. On top of that, the food was exceptionally cold on more than 1 occasion as we waited 30 mins+ for everything to arrive at once instead of just serving it hot as it was ready. Also during the orientation it was noted that they will provide some sort of food for when we return from an excursion later than expected, but when we returned late due to the drop off time of the excursion company the staff at the restaurant shut us down many times stating there will be no food until later, which is upsetting returning hungry from such an ordeal just hoping for some sort of empathy on the matter. As for the room, the room had flooded a few times from the use of the shower head water pressure being far too heavy causing water to seep and saturate the bathroom and flow into the actual bedroom area.

Tout. accueil

Rien

It’s a nice property. The room was nice but the beds are hard. Plus no elevators. Get ready to drag your luggage up stairs.

Wonderful time spent here

Fantastic friendly resort with a great waterpark

The place the staff food etc was great thanks

Over priced and poor value

It was easy to maneuver on the property. Access to the beach was quick and easy. I was disappointed in that my room was described as "Deluxe Garden View King". It was far from that. My view was men working on construction from 8 am to 8 pm. My television did not wotk and had to be switched out. I had issues with the safe. I had to call the front desk to ask for washcloths. Overall, I paid too much money for what I received.

great

the distance

L'accueil, le repas , la vue de la chambre, la piscine, la plage , tout était beau et parfait.

Rien à dire

Staff need more training, customer orientation and motivation. The resort itself is in need of maintenance - toilets don’t flush well, broken doors, unfinished or badly finished repairs, old, rocky steel frame beds, etc.

Female staff need to improve on being more approachable. Horrible customer service from the women who work there. Smile a little.

The rooms were relatively clean. The beach was lovely. Some staff were helpful. There are a lot of facilities that are not functioning or removed. The garden view is a construction view.

The hotel had good location but there were issues relating to the hotel. There is currently construction work on the site of the hotel which was very disturbing. Upgrade was given after complaining about the disturbance. The hotel had issues with water where there was no water on site for several hours in the morning. The menu was set with the same food except for one day a week, which was not a positive thing. Breakfast was alot better. Staff were friendly and tried to be accommodating on issues after complaining that the cleaning staff had taken items from our room.

Great for family

The staff were very understanding and caring. Wity our family and ypung kids they were treated with care

Resort is well rounded. Great for a quick weekend get away Customer service in consistent though.

The beach by Bay Gardens was excellent for kids to play. The obstacle course was excellent for the whole family. Overall ideal place to take the entire family including babies

Tout

Tout

We stayed here for the night after staying at Bay Gardens Inn. The room was nice but sink was broken,TV didn't work view said garden but it was of a construction site. Would not spend the money on this hotel. It is not in great condition and you don't even get the mediocre breakfast included. I would stay at the inn and just use the pool and beach at the resort. Didn't even recognize the vip status and had ask them about the discount.

Nice experience

Clean friendly staff

Would be nice to have a microwave and ironing board in room

Nice beach, big rooms, comfortable bed.

No water one morning (none, not a drop for bathing, drinking, etc). Had to bath in the pool, which is a bit scuzzy, not cleaned frequently enough. No apology and no offer of a partial refund.

We stayed 7 days with our 3 children. The accommodations were above what we expected. All of the staff we encountered were wonderful and patient with us. Savannah in the dinning area was exceptional and always brought so much joy to us. The grounds were always kept tidy and clean of debris. The food was so good we overate every single meal. 10 out of 20. Would recommend.

The food choices needs improvement, and the check-in experience can be vsstky improved so that all guest are able to settle into their rooms by 4 PM or before.

We enjoyed our stay at this resort. It was our first time at St. Lucia and we felt very welcomed. Everyone was kind. The resort itself was a bit smaller and in average condition, a bit on the older side; however, the beach view and sunsets make up for it. The "Hi-Tide Restaurant" was great! We had a large selection of food and drinks to choose from. Staff was friendly, specifically Savaennah. The resort also offered live entertainment, which complemented the dining experience. Would definitely recommend for a more lowkey vacation. Thank you Bay Gardens!

While the staff at the property were friendly and attentive, our overall experience was affected by poor communication with management, which caused several setbacks. The food was disappointing often too salty, bland, or served cold which led us to dine off-property at times. Although breakfast was the highlight of the meals, the overall menu was limited, repetitive, and many items were unavailable. Unfortunately, the dining experience did not meet our expectations.We reported that the air conditioning in our room wasn’t working properly, and it took three days and a second complaint for the issue to be addressed. Additionally, despite informing the hotel of our early arrival, we were made to wait over five hours for our room, even after a long and exhausting flight. After raising concerns, we were given an upgrade, but it did little to make up for the inconvenience.

The Bay Gardens was an adequate stay for us. Nothing extraordinary. It was a 3 star hotel trying to pass off as a 4 star resort in our opinion. We were disappointed that Bay Gardens and the rooms did not match our expectations with the posted pictures. The rooms were clean and all. Nothing wrong there. But the bathroom had a musty smell all the time which we didn't enjoy. And the bedroom would get so hot and humid. And being next to the bathroom, when the AC works, that musty smell would get into the bedroom. It's just not a high-end resort as they try to project. And we think it was over-priced for the quality. We will not return to this resort again, not in the condition it is in. They are building some new extensions to the place. Maybe those will be better.

Property was nice and clean and was in close proximity to the beach and pool.

Wonderful experience!

Staff was friendly, excellent customer service skills

Got an accessible room when not requested

Great entertainment and great staff

Some limited availability on the menu

My stay was fine, the hotel is old - staff is nice and friendly, there is only one restaurant. i thought it was a bigger hotel with more options.

The virw was outstanding and the staff were extremely friendly and helpful. I did not like having to climb the stairs, although we got assistance with the luggage but I think there is a need for an elavator.

The beach was beautiful. That was the only nice thing about Bay Gardens Resort. It was not a resort at all. Hardly anyone there yet they had no beach towels, they were being washed. Breakfast was skippy at best. Food was poor quality. Staff looked annoyed to be there. Our bathroom had a moldy bath mat. The gym was a shack with old furniture. If you’re used to nice places when you travel this isn’t it. I felt I was at a motel!

Beds were to hard for our liking, the resort food was over priced,only ate there 1time,the grounds are beautiful and staff was wonderful, they have daily and nightly themes

Big room, in front of a nice beach! But music could be very loud

Beach, pool and inside my hotel room.

The Property was clean, and the staff were very friendly. I liked that the room had all the items needed for a short stay. Would recommend!!

The property was okay. there's construction going on so that was a downer. my main issue was that I wasn't able to get an upgrade and that breakfast was not included in that astronomical price for this hotel category. At $200 USD per night most 3 star hotels offer breakfast all over the world. This was not the case and a huge negative for me especially in the Caribbean

The Bay Gardens Beach Resort and Spa met and even exceeded all of my expectations. I would definitely like to return on my next trip to St. Lucia.

I have a fabulous time. The staff was great. The food was great. The beach was great.

I had the VIP status but they still put us in a room with construction happening right outside. I couldn’t sit on the balcony because of the noise and we couldn’t leave the curtains open because of the lack of privacy. The resort only moved us after I made many requests and sent a message to Expedia. Once I did message Expedia, we were moved quickly. Our next room was good. The reception staff were friendly and some of the restaurant staff were nice but we felt that many of the resort workers were unhelpful and unhappy. Because of this, we all felt uncomfortable asking for anything even though we had the all inclusive package.

5 star for the beach very nice clear and calm water good for the kids specially the water park, the property is great walkable to restaurants and shopping mall. Service is not good, staff is not approachable and not smiling but thanks to ANVILLA (BGBR) who serves us with a smile makes us very happy with her service unlike the other ones sims not happy with their job. And shout out also to HELLENA and BIANCA from the sister hotel (BGH) serves us with a smile uswell like ANVILLA giving 3 of them a 5 star for their service. Food is okay sometimes they don’t refill the food if you came late for buffet. But still happy for the BEACH and WATERPARK highly recommend for the little ones!

I loved rhe access to the water park. My son had a blast. The staff was kind and helpful. I enjoyed the food and drinks. The beach was clean and well maintained. I'd go back again without hesitation.

Overall The staff was very accommodating and attentive to your needs- the dining room staff- especially Candi was extraordinary. They were consistently pleasant and accommodating.

Fantastic stay! We were offered a free upgrade on arrival; amazing location with the room 2 minutes walk from the beach, acces to watersport. Staff super friendly;

My daughter who lives in St Lucia accidentally left some money under her pillow. We realized very soon. Called hotel they said they had the money. Got to hotel they did not have all the money. It was $500EC SHORT! We went looking for house keeper and she was gone. Staff went looking for her. General manager called my daughter after and said they would do an investigation into it!!! My daughter has gone back to hotel several times and called. We even tipped housekeeping. I was going to bring family and friends to St Lucia next year. Not staying here! I do not recommend this HOTEL!! They keep giving my daughter the run around.

My daughter who lives in St Lucia accidentally left some money under her pillow. We realized very soon. Called hotel they said they had the money. Got to hotel they did not have all the money. It was $500EC SHORT! We went looking for house keeper and she was gone. Staff went looking for her. General manager called my daughter after and said they would do an investigation into it!!! My daughter has gone back to hotel several times and called. We even tipped housekeeping. I was going to bring family and friends to St Lucia next year. Not staying here! I do not recommend this HOTEL!! They keep giving my daughter the run around.

The staff was very friendly and in particular the front desk were very nice. The property is dated. the restaurant needs to be updated and provide better food options. the hotel area seems unsafe and anyone from the public can gain access to the premises relatively easy.

We stayed at Waters Edge Villa 1. I think the staff at the desk, Vernel from housekeeping and George James the shuttle driver were excellent in their duties, and had a great, friendly disposition. John (last name not noted), the other shuttle driver, had a perpetual, unfriendly attitude, was rude, always angry, berating, and therefore unsettling to be around. Krishnal, the manager, who had ample opportunity to fix much-discussed shortcomings at the villa, failed us miserably, as she did not fix nor communicate to us the status of the issues that we complained about on almost a daily basis. One room never had hot water for their showers during our entire stay causing another couple to have to get up early so that the couple downstairs could use their bathroom, and the dishwasher never got fixed causing us to hand wash and dry dishes, cutlery, glassware, pots and pans for 10 people after every meal. This took forever and took away a lot of the enjoyment out of the stay as it ate up a chunk of my leisure time. The oven did not work properly, as well as the lights in the dining room. At least on the second day, the dining room lights got fixed but everything else did not. Way too much money was spent to have had to deal with these major inconveniences.

Had a book for last minute cause our Airbnb wasn’t ready. They were great made the process very smooth, amazingly friendly nice resort.

Bay Gardens Beach Resort was a nice family friendly place for vacation.

I thought the staff was the best part of staying there. Everyone was extremely friendly and helpful