Bay Gardens Marina Haven

La variété du petit déjeuner, la possibilité de diner sur place et la proximité avec la marina pour mon bateau retour en Martinique

L'hotel est à 150m environ d'une route où il y a beaucoup de circulation

Emplacement et le calme

Pas de bouilloire le premier jour Après bouilloire impossible de brancher Équipement pas adapté

Nothing - we had the change our reservation there and thank god it was only for 1 night. After the guy at check-in had spoken to the reservations team I was told we would get a refund for the unused nights - I am still waiting!!

the location is poor and facilities are even poorer. The room we were allocated did not have a marina view and had a strong smell of damp. I would not stay there ever again....

B.Fast was good

I find you could of gone to the table and your own tea 2.I find it should have a sign from by the steps if you not Dinning don't pass throw.

L accueil , tout etait très bien

Le personnel au bar au restaurant et à l’accueil ils sont très accueillant aimable toujours disponible il mérite une prime pour leur professionnalisme

Nous étions 3 et les lits sont un peu petit pour deux personnes

Personal sehr nett und freundlich.

Essen im Hotel Restaurant dauert bis es kommt.

Hôtel correct, personnel correct, un 👍 pour Joël à la réception. Important à noter un service Shuttle entre les différents hôtels 👌 très utile et bien organisé.

A revoir la distribution des bouteilles d'eau insuffisante pendant le séjour. Quatre petites bouteilles pour 2 personnes en 5 jours...

Very good breakfast, helpful and happy staff. Shuttle bus between sister hotels, town and beach. Spacious rooms, good pool area, lovely little souvenir shop

The 'voluntary' charitable donation that was added to the bill without explanation - happy to pay it but left an awkward feeling for questioning it.

TOUT

Bra läge, fin pool och bra frukost

C est très beau et très bons les repas . Merci

Il y avait rarement de eau chaude !

Staff friendly

No water for half my stay on Jan 2/3.... Over priced at £252 for the room and no water couldn't shower or brush teeth.. no refund made

Very friendly staff, great breakfast with plenty of variety. Good sized, clean and functional room with nice views (top floor). Great location for Rodney Bay marina.

Not much to complain about. It’s not the most modern or plush hotel but it’s great value for money and it feels really authentic, which is preferable to it being another forgettable formulaic modern hotel.

Convenient

Bel hôtel avec piscine, Personnel accueillant

Staff

Le personnel est adorable

La femme de ménage passe très tôt

The best part of this place is the staff they are so friendly.

Just a few issues when booking via theird party for billig.

Everything

Our second last night the room had a smell, we reported it but was told that we wouldn't get a discount of the room but off our next visit. I think this could have been handled differently.

L ensemble

The crew is very nice.

Beds aren't comfortable, food isn't that good, the check in is too late and check out is early, doesn't have elevators, also the room is less than simple.

L’emplacement, et le cadre

Le café La propreté de la piscine

Good 👍

Location and most staff willing to help.

Reception communication between each other and other staff within the larger team. Cleaning unsupervised so places were missed.

Front desk service was not good. Yes I came in about 3:30pm the front desk person was busy chatting at the side with another coworker. My presence was never acknowledged until I had to shout “hello is anyone home” another staff walking by said “someone will be with you shortly”. I had to wait for room to be cleaned which was understandable, however getting to the room is smelled of insect repellent. I was in the shower there was a knock at the door seems the housekeeper forgot to put pillow cases on all pillows. I told her to please give me 5mins to get some clothes on. She said she would come back she never did. I called front desk and was told the staff already left. I slept with no pillow cases. The entire experience that night was not good. Seems there was a party or something in the adjacent building so it was noisy until about 2am so I did not fall asleep until morning so I missed breakfast. Same thing the Saturday night. I was very disappointed overall.

There was loud music by the pool from 4pm to 10pm. This cannot be acceptable if we would like to rest.

Très agréable séjour ,personnel très sympa et efficace.

Great Hotel. Worth the stay

La chambre spacieuse, l’emplacement à proximité de la Friday Night

La chambre au RDC n’a pas de balcon délimité et aussi on est obligé de garder les rideaux fermés en permanence car les résidents ont la vue directe dessus

Location

The cost of a late check out. $90US is ridiculous, especially since it only covers 2 hours. Total madness.

We were satisfied with the breakfast, food was well prepared and tasteful. The room was very comfortable and welcoming. The service staff was very accomodating and informative.

The idea you had to live the hotel to sign up for tours.

It’s okay but not as top quality as it is online

Property was clean n tidy

Convenient

Nous avons été accueillis par un agent dont l’attitude manquait de cordialité, et l’agent de l’accueil s’est montré encore moins aimable. Les serviettes présentaient toutes des taches, et la présence excessive de chats dans le restaurant était dérangeante, ….

Onika at the front desk is my new bestie!! Professional, empathetic and customer service savvy. Give this young lady a raise!! Ive stayed here about 3/4 times. It's the same. Dated and average but clean and convenient. The main thing about this place is the breakfast/food is always excellent and the chef is very accommodating .

L’emplacement , proche des commodités

Salle de bain défectueuse avec traces de moisissures et dégâts d’eau.

Great location (if you have a car) with decent breakfast and good. Size pool. Good value for money

Quality of the room was comfortable but a bit dated

The property is lovely, the staff are really warm and inviting. Each and everyone of them made our stay so much better than we expected. WE will definitely be back as soon as we can.

the buffet breakfast was great the shuttle service between this hotel and the other 2 Bay Gardens was very convenient

Maintenance required

Overnight stay after staying at Sandals for a week. We liked the room overall. Bed was comfortable. We stayed on a saturday night and there is a music venue close by that was rather loud until about 1:30am. it really didnt keep us awake but just be aware. The onsite restaurant was on the expensive side, $50 usd per person for a buffet. Not to mention they have a bug zapper just above the food service area. Breakfast was good and included.

.

Additional dining options required. One restaurant on property, close at 9.30pm. Self service snacks and drinks machines will be good improvements.

The convenient for everything.

Good basic hotel accommodation for the area.

The receptionist was more focused on havin her dinner. She forgot to give us wrist bands and welcome drink tokens and pool tokens , also forgot to tell us the time for breakfast and the WiFi password. She then stated I had to ask for assistance with my bags to the room. The first room given the bathroom had a terrible smell. The second room had a leak . The third room the television didn’t work . The towels were dirty. The fourth room given the ac had an issue. I gave up by then.I will never be staying there again .

Enjoyed our stay. Very quiet and staff were friendly and helpful. Nice view of the marina and eating options are within walking distance

The view of the Marina was amazing and the option to access the room from the front or back door was great.

The place is very clean, staff nice and professional. Nice music ambience by the pool. Bartender /DJ very welcoming and courteous. Will definitely recommend and come back👍

This was our second time staying at Bay Gardens Marina. We had such a great experience the first time that we decided to visit again, purposely driving to Rodney Bay for the night before heading to stay at our friends airbnb in Chatlotte for the remainder of the week. We booked through Expedia the first time, so we did the same this time around. Check in was, once again, smooth, and we paid the small remainder collected by the hotel. We were shown our room, got freshened up and changed, and went to Keebees (our local favourite) for dinner. We came back and visited the outdoor bar, paid for two "YooHoos", shout out to the bartender, who was great. For our second round we billed it to our room. The next morning we had our included breakfast, stopped to check-out, where we were told there was a "small amout" to pay, which I assumed was the two drinks. My husband paid the bill and we were off. Once home, I checked our credit card bill, and we were charged $ 167.91 upon check-out. Knowing there was no way 2 drinks totalled this I tried to reach the hotel, both before leaving the island and upon arriving home. I have received one response with a picture of a 2 buffet dinners and 2 pitons that were charged to our room. I have sent them a picture of our Keebees receipt from the night, with time, and offered to pay for our 2 drinks, and they have never responded to this, or a follow up. I suppose our next step is to see if Expedia can help, and report to our credit card.

Loved it.

Very noisy on Friday and Saturday nights till 2am from nearby bar music

Staff was not really attentive,training needs to be done on staff service,menu knowledge and communication skills

Pool

Staff

Beautiful resort

Absolutely awful staff that fails on every professional level that exists. Property manager has zero integrity whatsoever and needs to give up. They do not care about customers and their wellbeing. I would never recommend this place to anyone.

Friendly ….

Overall, the hotel was a ok place. Pretty old but for a quick stay at a reasonable price this would be the place.. the staff were very nice and sweet and made you very comfortable. the biggest complaint that I had was that Friday night and Saturday night. I’m not sure if there’s a club behind the hotel but up until 3 o’clock in the morning nonstop music unacceptable

There was not much to like about the property. The images did not represent what was shown of the property online.

Send the moment I stepped into my room. I was shocked to see how much it didn’t look like the images on Booking.com. Some of the furniture was broken and very outdated. None of it matched which gave you a feeling of untidiness. The balcony door was broken and leaky And due to there being no cover was completely drenched, especially with the tropical weather so could not leave anything out on the balcony and was too small to even sit on. The bedsheets on arrival and those that covered the bed were dirty and mouldy. The bathroom had a small window that would not close and again was dirty and could see the bugs on the outside. The shower curtain was full of mould and the shower curtain still was rusty and damaged. The drain cover was dangerous with screws raised and sharp edges. The main negative was that it was on a roadside and so noisy in the evening so could not get a decent night sleep. I only remained there on the evening on arrival and then had to leave because I was so disgusted with the property.

Close to the Marina. Restaurant had good service and food

Some nights the restaurant didn’t seem to have vegetarian options (although they might have been able to prepare something if we’d asked)

Good location for the marina

Very poor communication I left some items in my room by mistake. I contacted the hotel 3 times by email, no reply. I went to the hotel reception approx 10 days after my stay and spoke to a receptionist who told me she would look into it and contact me. Superise suprise she did not! Poor!