The Ritz-Carlton Bal Harbour, Miami vs Similar Hotels

Received a different room than booked with no ocean view.

Some complaints about room size and amenities, but overall quality noted as decent.

Rooms are spacious, well-appointed, and comfortable.

Rooms reported as outdated and not matching advertised quality.

Gym equipment needs to be cleaned much more often.

Multiple mentions of poor cleanliness in rooms and common areas.

No specific feedback was provided, assumed standard quality for this hotel tier.

Multiple comments on dirtiness and moldy odors noted.

Restaurant and beach facility is phenomenal.

Consistently praised location close to beach and restaurants.

The property is in a wonderful area of Surfside, which enhances the overall experience.

Location near the ocean is a strong positive point.

Excellent in every way; especially the staff!

Mixed sentiments with some positive mentions of staff, but significant issues with housekeeping.

Staff were attentive and went above and beyond to make the stay pleasant.

Service was inconsistent; some positive mentions but also confusion and lack of assistance.

Food was good, but might be impacted by other service issues.

No specific mentions, assumed standard for hotel tier.

Some restaurant experiences did not meet the expectations set by the hotel's reputation.

Breakfast options received negative feedback; not meeting expectations.

Amazing facility overall, but some hidden fees.

Good amenities like the rooftop pool, but issues with room service and mini-bar model noted.

Amenities are top-notch, contributing to an exquisite stay.

Some amenities were either lacking or not of expected quality, specifically kitchen equipment.

Price paid is not worth what you get.

Concerns about pricing versus the quality of service experienced.

Prices are high and some dining experiences were disappointing given the cost.

Guests felt the hotel was overpriced compared to the quality offered.