Hotel Ilusion Calma & Spa vs Similar Hotels

Several issues reported: weak/noisy air conditioning, poor soundproofing, worn mattresses, empty minibars and some maintenance needs prompting suggestions for refurbishment.

Comments about aging room facilities and comfort issues.

Mixed feedback about room conditions, with some mentioning outdated facilities.

Mixed reviews on room quality, with some noting issues like noise and outdated furnishings.

Mixed reports: several guests praised cleanliness, but multiple mentions of rooms not clean on arrival, slippery/oily restaurant floor and inconsistent room housekeeping.

Recurring mentions of cleanliness issues (dirty bedding, bugs).

Negative sentiments related to cleanliness, including dirty bedding and inadequate room cleaning.

Several reviews mentioned cleanliness issues, such as dirty rooms and mold.

Generally strong: convenient for airport and public buses, short walk to the beach, shops and bike rental nearby; well-located for short stays.

Many reviews highlight the excellent location of the hotel.

Multiple mentions of great location close to beach and amenities.

Numerous reviews praised the hotel's proximity to the beach and airport.

Consistently positive: many comments highlight friendly, helpful and hardworking staff (reception, cleaners, bar and restaurant staff), with specific praise for bar employees.

Mixed feedback with some noting friendly staff but also reports of rudeness.

Staff was described as friendly and helpful, with specific positive mentions.

The service from staff was frequently highlighted as exceptional and very accommodating.

Food is plentiful and varied with many positive remarks, but several complaints about repetitive buffet menus, too much seafood/vegetarian focus, temperature of desserts and occasional quality issues (frozen fruit, seasoning).

Criticisms of breakfast quality and variety.

Food quality noted positively but with significant issues regarding breakfast service.

Food quality was positively noted, especially breakfast options.

Mixed: spa appreciated but has restricted child hours; pool area seen as overcrowded and in need of aesthetic improvements; wifi problems and lack of extra pool towels noted.

Standard amenities noted, with some positive feedback on provided services.

Some amenities like breakfast received criticism for quality and variety.

Amenities such as breakfast options and location received positive mentions, alongside some concerns.

Frequently cited as excellent value: multiple reviewers explicitly call it great value for money and praise price/quality balance.

Value perception is balanced, some reviews find it worth the cost.

Generally noted to be good value, particularly in terms of location and service.

Several reviews indicated strong satisfaction with the experience versus the price paid.