Renaissance Indianapolis North Hotel

Just a beautiful place! Love the bar area, food and staff are always great!

Moisture control.. no exhaust fan in the bathrooms

Location

Not a good value. Costs out of line with a better quality hotel I stayed at the week prior in same area. Bed pillows were awful for four night stay. After three trips to front desk to try to get different pillows I finally bought two at local store. Tried to ask house keepers directly for bed pillows but none spoke English. Very low water pressure in shower.

One star — my room was reassigned while I was still an active guest. I booked a three-night stay at the Renaissance Indianapolis North Hotel, checking in Sunday and scheduled to check out Wednesday. I arrived in good health. During the middle of my second night, however, I began developing congestion in my throat. By the following day—the same day this room incident occurred—I had developed a severe headache that persisted throughout the day. On Tuesday evening, I briefly returned to Room 319 at approximately 5:00 or 6:00 p.m. When I returned again around 7:30 p.m., my room key no longer worked. I then discovered that the hotel had reassigned my room to someone else even though my reservation had not ended. I went downstairs and spoke with Jank at the front desk. She told me that I would be moved to another room and asked whether I would accept a room with two beds. I agreed, provided that the hotel could also assist me with headache medicine because I was already feeling sick and dealing with a significant headache. After I accepted the replacement room, I continued asking about the medication and was ultimately told that the hotel could not provide it. I understand that the hotel may have policies concerning the distribution of medicine, but that did not make the situation any less frustrating. I was already feeling unwell, and I was simultaneously dealing with the stress of discovering that my room access had been terminated and my room had been given to another guest. The central issue is not the medication. The central issue is that, during an active reservation, my key was deactivated, my room was reassigned, and I was displaced from the room I had paid for before my scheduled checkout date. This raised serious concerns regarding guest privacy, security, room-control procedures, and the handling of personal belongings. The front desk’s response did not reflect the seriousness of what had occurred. Being moved to another room did not adequately address how or why an occupied room was reassigned in the first place. This was an unacceptable experience and is the reason for my one-star rating.

Henry was absolutely incredible. He made us feel like family. We all connected with him so much and will be back to see him!

Henry is fun, generous, creative, kind, professional, and just the best server. We really appreciate him and adore him. Thank you!!

Writing this a little late but, I had to make sure I got this out before I forget. I need to shout out the front desk attendant Liz. Before I arrived I was so lost and had a ton of questions and Liz stayed on the phone with me the entire time and answered every single one. she even let me go on a little spill before we ended the call. To my surprise, when it was time for me to check in, she was the one who tended to me and my family. even with all my questions she never made it seem like I was a burden. I didn't get a chance to say thank you before leaving because I didn't see her upon check-out but I had to write this as my way of saying thank you and hopefully we will be able to return!

I wanted to recognize the outstanding customer service I recently received from Kristina at the Renaissance Hotel in Northwest Indiana. I had a reservation, related to a team meeting, I was unfortunately unable to make the hotel portion of the trip, due to a personal unexpected event. I had called to cancel my reservation but wasn't sure if it was done within the required timeframe. When I later saw that I had been charged for the full stay, I called the hotel expecting to simply ask about the policy. Kristina was incredibly understanding, professional, and kind throughout the entire conversation. She took the time to listen, spoke with her manager on my behalf, and even called me back personally with an update. To my surprise and gratitude, they approved a full refund of the room charge. What could have been a frustrating experience turned into a reminder of how much great customer service matters. Kristina treated me with empathy, respect, and genuine care, and it made all the difference. Thank you to Kristina and the management team for going above and beyond. Highly recommend this hotel based on the exceptional level of customer service alone!

We had 2 exceptional interactions with hotel staff. Henry made us feel welcome at the bar and seemed to take a genuine interest in everyone in the restaurant. He even coordinated a singing of happy birthday for another guest. The 2nd exceptional service came from the front desk. The complimentary clothes dryer was broken, so we were about to head out to a local laundromat but the front desk offered to run our clothes through their in house dryer. We went to grab dinner and had it ready for us as we walked in. He even folded the clothes.

The hotel is excellent for a team trip. Huge lobby/restaurant area for hanging out. Rooms were quiet. Starbucks right in the lobby - Henry was always very cheerful and a great way to start the day.

My big family came to Carmel to support my son at the 2026 International Piano Competition. I booked serval rooms with so many visitors. The manager on duty and all staff at the front desk gave me excellent support. Their service is outstanding. We all enjoyed the stay at this hotel. I want to say a big thank you to all of them.!

The staff was pleasant

The bed creaked way too much and the matress was as hard as a rock. I wasn't made aware that breakfast WASN'T complimentary until after I had already eaten and then they handed me the bill. It just seems that everything costed money. I'm surprised they didn't charge me to watch TV or to use the bathroom. Very disappointing.

Very nice and clean hotel. Henry at the coffee counter was the best. A cheerful greeting in the early morning made you feel so welcome! Best service and great coffee!!!

The staff went out of their way to make it a incredible to make us so comfortable from the morning to the nightlife so much fun don’t even need to leave the hotel from breakfast to the nightlife they took the time to know what was going on in our life’s and helped make our lives comfortable

I flew into Indiana for work and stayed at the Indianapolis North Renaissance. The rooms were clean, the property was well kept, and the amenities were great. What really made my stay, though, was Henry. Every morning he greeted me with a smile and made sure my coffee and breakfast experience were always top-notch. He was friendly, attentive, and genuinely seemed happy to be there. After a few mornings, I felt like I was being welcomed by a friend rather than hotel staff. It’s employees like Henry who make a hotel stand out. Thank you for your kindness, great service, and for making my stay that much more enjoyable. Renaissance is lucky to have you.

Bhas was our bartender last night. Idk what i wanted to drink so I told him sweet, fruity. He asked if I wanted rum or vodka base; vodka mixed well with a lot so I went with it. It didn't have a name so he called it the Kathy Special. A friend offered to get me a drink, I told the friend to get a Kathy special and Bhas remembered the drink.

Stayed at the Renaissance and had a wonderful stay! Very helpful staff, great amenities. Henry was amazing! So friendly, made a great coffee, and helped make my morning positive. If back in he area, I would definitely stay at this hotel !

Henry was great! We had a great experience during our stay here

The comfort was amazing and rooms were very clean.the staff at time of check in was friendly and on point with a quick check in. Our request of rooms close together was meet.

We asked for feather for rooms and coming in from Chicago to see a musical show at 730. We checking in at 530 and had dinner reservations at 530 so running behind we double checked at check in that rooms were feather free . As in a hurry not being able to check the pillows in time of entrance, when returning from a long evening we were very disappointed to find out the room was not feather free and had to wait and extra long time to receive pillow which was a huge inconvenience at that time of night

Shout out to Henry working in the coffee bar. Very customer oriented and professional!

I travel to Carmel monthly for work and don’t usually stay at the Renaissance, but Henry may have completely changed my mind for future trips. From the moment I walked in, his infectious smile and genuine hospitality stood out. He consistently went above and beyond to make guests feel welcome — and he makes an incredible latte too. Beyond the exceptional service, the rooms were clean and comfortable, I loved being able to stream my favorite shows directly from the room, the food was delicious, and the lounge was one of the better hotel lounges I’ve experienced in a long time. A great hotel stay is always about people first, and Henry made this one memorable.

Elevators were nice and fast. Breakfast was very good. Rooms were clean and nice. In room refrigerator worked very good, like that it had a little freezer section. Loved that it had a Starbucks in the hotel. Every employee I spoke with was very nice and knew their job. An overall great hotel to stay at.

I would make the bathroom doors solid so the light doesn't wake everyone up in the mornings. I would get a new detergent for the towels, not the best smelling. I would have better pillows and more TV channels.

Nothing, worst hotel I’ve stayed at in a long time!

Food was cold, along with cold coffee. We ordered an hors d’ oeuvre and it took 37 minutes to get even though they weren’t even busy. The girl was sweeping the floor and I think forgot even though we were sitting right across from the counter. It did taste very good, but ridiculous about the time. She said 15 minutes. Sheets, towels were very hard and scratchy. Toilet paper and Kleenex very cheap and scratchy. Online it said free drinks and snacks , but the very unfriendly person at the desk told us it wasn’t on the weekend. Interesting that’s when most people stay! Very misleading and just a bad experience!

Henry was a breath of fresh air this morning! He greeted me with a smile and engaged in conversation while making me an amazing cup of Joe to start my long travel day!

We had a great experience at the Renaissance Indy North Hotel. The rooms are very comfortable, clean and spacious, and the lobby / restaurant area has a fantastic atmosphere. Henry at the cafe/bar was particularly kind and welcoming! Would highly recommend

Henry at Starbucks was a blessing

Had a great stay. Henry at the Starbucks in the hotel made my day being friendly and considerate

Very hospitable everyone was super friendly. Henry especially made an impression on us. He was very friendly helpful and outgoing. The room was clean

Henry at the Starbucks was really fun in the morning!! Great stay

Henry learns your coffee order and is always ready and waiting for you in the morning. He’s a great guy that makes the experience!

Great hotel, staff awesome. Special shoutout to Carson. He saw me walking to order my coffee and he started making it, and told me he remembered what I ordered. Amazing attention to detail and customer service. Great job Carson!

Henry who works at the Starbucks desk is delightful! He provided the best customer service my family has received in a long time! We’ll definitely come back to see Henry! He made our stay most enjoyable!

Henry is wonderful!! So welcoming and fun!

Henry was the friendliest employee at the hotel so you must stop by the lobby Starbucks and get a coffee from him! Thanks Henry for your hospitality

Hotel was great. Clean and may amenities. Henry was very hospitable! Thank you

The breakfast buffet was good. Offered a good selection. Something there for everyone.

We were very satisfied with our stay.

Henry at the restaurant is spectacular! Remembered my coffee & showed empathy I needed. The front desk staff & bartender were excellent also! Great food, drink & service. We will be back.

How they were into the March Madness event!

We didn't check out yet and someone was in our room moving things around.

Just wanted to give a HUGE shout out to the employee working in the lounge, Anthony. If you visit this location, he will greet you with a smile, and offer you a bottle of water (cold or room temperature). He was working hard to keep things stocked and clean for the visitors. Nice to see people genuinely care about others.

Henry was amaaaazing!! Came down late for breakfast- was about 5 minutes before it ended. And he made sure I got a nice plate of breakfast and coffee. And then he helped me get set up somewhere to work while I waited for someone to pick me up. Such a kind, helpful and hospitable man! Henry is top notch representation of Renaissance. Best place to stay in Carmel/Indianapolis. The whole staff was extremely friendly and welcoming.

I asked Henry a question and he left and walked off with the solution I was looking for. He went over and beyondx

Rachel and Henry were amazing! Henry just went above and beyond every day to make sure I was okay and happy. Thank you so much!

Very friendly, exceptionally clean.

Great experience thanks to the wonderful and helpful reception staff - Crisma, Andrew, Holly, Rachel and others!

The food here was great and the rooms were clean. Shout out to Henry at the Starbucks counter!

i really enjoyed my stay here, what made it even better was seeing Henry every morning at the Starbucks who made the best iced coffee ever and had amazing customer service. I looked forward to my coffee every morning since he always made it with a smile. Great service!!!

Henry was an amazing server! Very friendly and helpful!

Excellent services and housekeeping kept my room tidy every day. Thank you for making my stay pleasant.

The hotel is very clean and comfortable. The staff is very friendly. Henry really made an impact on me. He is very kind and welcoming. He greeted me as I came in the door. The hotel is at a great location just minutes from Indiana Spine group. There are plenty of restaurants close by as well.

Everything about this hotel was great. It looked like a resort hotel without being ocean front. The breakfast was awesome. The lounge was great and the staff was incredible. Very professional and very nice. Would definitely stay there again!!

Loved everything!

Very clean and staff very nice. The hotel was in a very good location and easy to travel around

N/a

Henry at Starbucks was amazing. Incredibly friendly and welcoming. Helped make my day better.

Very clean

Everything was good

Henry at Starbucks is the BEST ambassador of the hotel. Love seeing his smiling face in the mornings!

Hotel was great, clean,comfy and a great overall experience. You must stop by the breakfast bar to see Henry! He is simply the best!!!

We came to the Renaissance Hotel for a destination wedding. Everything was great and very accommodating for our weekend getaway. I remember specifically the bartender/manager Henry. He was very welcoming and made us feel like we were home. I would recommend this hotel to anyone staying in the area.

Henry is fabulous! Kind and friendly. Wish he was down in Louisiana! He served me a delicious hot latte and was very quick!

hotel and town was great, highly recommend staying here for work, family stays, etc. service is great, everyone is nice

The Renaissance was great! Amazing coffee every morning - make sure to see Henry! Perfect location and very clean rooms too

We've traveled a lot with our toddler & we're pleasantly surprised that the Reneissance has been one of our best stays yet. Henry at breakfast, the bartenders, the front desk staff, housekeeping, and the baristas all deserve their own 5-star review. Everyone was welcoming & even spoiled our little terror, the kids menu @ grille 39 was amazing, & we greatly appreciate how wonderful this made our trip. Thank you all!

Clean, friendly staff and excellent location.

Rooms could use a little updating as far as furniture.

The front desk staff were exceptionally friendly. The bartender was very busy, but apologized for our wait and thanked us for our patience. You need more than one person in the bar. That was a lot of people for one person to handle. I could tell she was stressed. She was very friendly and did an excellent job.

It was hot in our room. I even turned the thermostat down numerous times to try and trigger it to turn on and it never did. I think it was broken, but it was the middle of the night so I didn't want to call maintenance.

Great hotel for business stay in Carmel. Henry at dining was especially helpful, kind and made my morning!

I’m actually a local who chooses to come to the Renaissance for lunches over any other restaurant because of the peaceful atmosphere and incredible staff. Henry and his team always make me feel welcome and relaxed. This is truly a little hideaway with good food and great ambiance. It’s clean, the food is consistently good and the service is top tier. Thank you for giving me a little oasis in the middle of a busy work week.

The room was spacious and very clean. The location was convenient for my business trip. The staff was friendly and helpful.

Friendly staff, comfortable rooms, nice hotel lobby with live music some nights!

We’re staying at the Renaissance Carmel, Indiana, and had such a great start to our day thanks to Henry at the coffee bar. He went out of his way to get us mugs for our morning coffee and was incredibly personable and kind. His warm attitude truly made our morning and set a positive tone for the day. Excellent service!

Shout out to Henry and Carson!! Excellent service!! They are the best!! They took there time to greet me with a smile every morning

Very convenient- beautiful decor

NA

Great location near Chipotle, indoor pool and gym, wonderfully decorated and engaging front lobby, cafe open at 7am with homemade chia puddings and breakfast sandwiches made by Henry :)

Big and spacious

The wrong time of year

Location

Great location on the north edge of Indianapolis. I visit the area frequently and this is my favorite hotel in the area. Friendly staff. Clean rooms. Free parking. Close to shopping and restaurants. Starbucks staff not always the friendliest. Some are some aren’t