Dos Casas Hotel & Spa

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la posizione

assolutamente non adeguata al prezzo e al livello della qualifica. la terrazza non è stato possibile sfruttarla a causa della mancanza di una copertura dal sole. mi hanno chiesto la disponibilità a fare un upgrade della camera però pagando solo in contanti. molto strano

Wir waren über Ostern zwei Nächte in dem Hotel, es war alles perfekt. Immer wieder gern.

me atendieron muy bien . muy recomendable el servicio y el hotel

Collocazione e confort

La colazione era curata, ma la scelta del piatto forte ( si trattava di colazione americana) era modesta e nn prevedeva varianti se nn a pagamento. Visto il prezzo della struttura…

Todo muy lindo

my omelette was cold. I found the hotel to be too pricey for what it is

prices

We had a wonderful stay at Dos Casas. The location is ideal central yet peaceful, making it easy to explore the city while still feeling like a quiet retreat. The rooms were beautifully maintained spotless, comfortable, and thoughtfully designed and the city views were a real highlight. The amenities were excellent and added to the overall sense of ease and comfort throughout our stay. What truly stood out was the staff: everyone was incredibly kind, attentive, and genuinely welcoming, which made the experience feel personal and special. Thank you for such a memorable stay.

Came to this hotel with no expectations. To my surprise everything was perfect. The beds were nice, the service was top notch and it’s located in a perfect spot (not to far from all the tourist activities). Samatha, the office manager, couldn’t be more helpful and friendly. The only thing that was not great was the breakfast but still was a good one, just not great.

What a place! We had the rooftop suite and it was everything and more than you could expect. Great location too.

Nothing

Historical building, wood floors, rooftop terrace with loungers and table. Comfortable bed and bedding, large bathroom and free parking garage. Breakfast options were limited but the egg dishes and coffee were good.

Not enough lights in the room to compensate for the lack of exterior windows in the room. Complimentary drinking water daily but in tiny bottles and you are charged extra if you need more. Jacuzzi on terrace is a large bathtub that takes 45 minutes to fill and the jets are very weak. Have to fill each day you want to use it. Very little English is spoken by the staff but they were nice and always tried to be helpful.

スパ。お湯が温かかったです。 ホテルの方が親切。 挨拶はもちろん、ルームサービスも気軽に受けてくれましたし、気遣いも最高😊 駐車場の場所がわからずメールで問い合わせましたが直ぐに回答をくれました。素晴らしいホテルと思います。

駐車場の場所がわかりにくいのでホームページに載せて欲しい 駐車場がちょっと狭く感じました 部屋の外からの音が少し大きいかな

🌿 English Version — “Stellar Recommendation for Dos Casas” Title: A Truly Memorable Stay at Dos Casas — Exceptional Hospitality in the Heart of San Miguel de Allende From the moment we arrived at Dos Casas Hotel & Spa, we felt genuinely cared for. After a long and delayed journey, the staff—under the attentive direction of Ms. Samantha Cruz—welcomed us with warmth, understanding, and grace. The team went above and beyond to ensure our comfort, assisting us in finding a beautiful room that exceeded expectations and making sure every detail reflected their dedication to service. The hotel itself is a stunning blend of historic charm and modern luxury—each space feels thoughtfully curated, from the tranquil spa to the exquisite dining experience at Aperi, where every meal was a delight. What made this stay truly special was the personal attention and sincerity that Ms. Cruz and her staff showed throughout our visit. Their professionalism, kindness, and genuine care transformed what could have been a simple hotel stay into one of the highlights of our family’s trip—especially as we were here to celebrate our daughter’s wedding. We leave San Miguel de Allende with beautiful memories, thanks in great part to the people at Dos Casas, who exemplify the true spirit of Mexican hospitality. I wholeheartedly recommend this hotel to anyone seeking an elegant, warm, and unforgettable stay in one of Mexico’s most enchanting towns. With gratitude, Peter Cartselos & Family ⸻ 🇲🇽 Versión en Español — “Recomendación Estelar para Dos Casas” Título: Una estancia verdaderamente memorable en Dos Casas — hospitalidad excepcional en el corazón de San Miguel de Allende Desde el momento en que llegamos al Hotel & Spa Dos Casas, nos sentimos sinceramente atendidos. Después de un largo viaje con retrasos, el personal—bajo la atenta dirección de la Sra. Samantha Cruz—nos recibió con calidez, comprensión y amabilidad.

Everything was handled with attention to detail. Bravo to management and staff.

Staff is amazing and location

Leaving.... everything was amazing

Excelente servicio!

Location is great, and the facilities are amazing

Excellent experience at this beautiful hotel! We were less than 5 minute walk from La Parroquia. The staff is wonderful! They messaged me about everything and were super helpful with everything. I look forward to visiting again.

Wonderful boutique hotel in the heart of San Miguel de Allende. The staff were incredibly friendly and helpful, always quick to assist with anything we needed. We were upgraded to a top-floor room upon arrival, which was spacious, clean and very comfortable. We highly recommend this hotel!

Excelente propiedad y servicio.

Close to city! Staff very friendly

El hitel es muy lindo, limpio. La atención de las chicas en recepción y el estacionamiento excelentes. Es muy céntrico. La parte mala es quw no tuvimos agua caliente y el aire acondicionado no bajaba de 22 grados y nos moríamos de calor.

The property is in an area convenient for walking, shopping, and dining. I felt very safe at all times of the day. the apartment has a full kitchen, eating area, living room, bedroom with bath shower. Average quality, but nice. There is an A/C unit in the living room for the whole apartment, which makes the bedroom hot. You can request a fan.

Great location, comfortable room, helpful staff

The Room safe is not attached and very small

The personnel was very friendly and accommodating. The only thing that botched the trip was the theft of a sweatshirt from our room. If you see anyone walking around with a blue sweatshirt with “Andover” in yellow lettering, that’s my hoodie sweatshirt.

gran lugar¡¡ recomendable

Excelente lugar, muy buen servicio!

MUY mal servicio por parte de la gerencia

Dos Casas exceeded our expectations! Our suite was beautifully appointed, the staff and service was exceptional, and the location was perfect! Miguel greeted us and made sure we had everything we needed for our stay, for which we are so grateful. I highly recommend. We can’t wait to go back!

Lastimosamente muy mala experiencia, la habitación todo bonito pero no funcionaba la tina (no salía agua caliente, el tapón no funciona) y aire acondicionado del cuarto tenía fallas y hacía ruido. Trataron de solucionarlo pero no pudieron, tampoco el Gerente tuvo la amabilidad de cambiarme de habitación por los inconvenientes. No valió la pena el precio que pague por el hospedaje

Dos Casas was an exceptional gem in this vibrant city. Our suite was beautifully decorated and appointed, the housekeeping service was perfect, and the staff was very attentive, friendly, and welcoming. Miguel made sure all our needs were met and made the most amazing recommendations for sites to see and rooftop restaurants to enjoy. The hotel is ideally located. Highly recommend!!

We got the room with the rooftop deck town view (#5) and it was fabulous. Having that lovely private rooftop terraza was one of the best parts of the trip. We had our breakfast (included) brought to us there every morning. The staff was fantastic and helpful setting up activities and reservations. We got 90 min. massages from the spa. They were wonderful and reasonably priced. Highly recommend.

We got the room with the rooftop deck town view (#5) and it was fabulous. Having that lovely private rooftop terraza was one of the best parts of the trip. We had our breakfast (included) brought to us there every morning. The staff was fantastic and helpful setting up activities and reservations. We got 90 min. massages from the spa. They were wonderful and reasonably priced. The hotel was an easy walk from most of the points of interest in town. Highly recommend.

Beautiful boutique hotel. Layout was great. It made us feel like the only people there.

Only one room key was inconvenient.

Excelente ubicación. Estacionamiento perfecto y seguro. Habitación linda, las casas muy bonitas. Limpieza excelente pero por el precio esperaría mejores amenidades de baño, toallas en mejor estado. El desayuno dejó mucho que desear.

Increíble , nos encantó

Excelente servicio de todo el personal

No sale agua caliente, me cobraron mal

The coffee in the morning was awful. They do not have a good coffee machine. No options for a good coffee since they do not have a good coffee machine. They do not offer bread for the breakfast. Omelet- very poor options of ingredients. The room is big and comfortable. In the night a lot of noise from the kitchen till 10.00 p.m.

P

Very vea property

Definitely the kind service that it has. Wonderful view of the church from the jacuzzi area that blue sky that few times I have seen before.

El hotel es muy lindo, decorado con muy buen gusto. El servicio de primera, el desayuno super rico. Definitivamente regresaremos a este lugar

Our favorite hotel in San Miguel de Allende, we have been coming here for years and it’s only better every time we return. I highly recommend your visit and stay, and don’t miss to try Aperi restaurant and Spa!

This hotel was exactly what we needed. The staff was incredibly kind and helpful. Lolita was superb and so willing to go the extra mile for us. Carlos in the dining room very helpful and did whatever he could to help.

Staff was very friendly and attentive at all times.

Great Service by the staff and a really good location. It's a wonderful place if you want to visit San Miguel de Allende

Muy buen servicio del personal. Hotel muy lindo y tranquilo Hace falta mantenimiento en regaderas, fuera de eso muy bien todo

Let me first start by saying the staff were kind and friendly although few spoke English. For $375 (USD) per night in Mexico i was disappointed. We were in room 7 and * the water in the bathroom did not get hot. Even after running the water for 10 mins. *the bedroom air conditioning unit started dripping water to the point they had to turn it off and give us a fan. I woke up sweating. *we could not get the tv to work during our stay. I wanted to watch the news. *the room was too dark and lacked natural light. We were on the ground floor so could not even open the curtains if we wanted privacy. Maybe the other rooms at this hotel did not have the same issues as we had but based on my 3 night stay in room 7 i would not stay at this hotel again which is a shame because the staff were lovely.

Es muy cómodo, el personal es muy amable y está muy céntrico.

Great staff. Close to where the action is downtown

Needs more parking options

Excellent small hotel, wonderful location, staff attention was excellent too.

We were in SMA for wedding planning for next year in 2024 and decided to stay near the centro and found Dos Casas. All the workers were exceptional and helpful and helped us with our activities that we wanted to accomplish while our stay. We stayed in the suite and it was very romantic. The restaurants food was amazing! My fiancè and I did not want to leave because of how comfortable our stay was. The room had access to the terrace with a jacuzzi and we had the most perfect views of San Miguel. We also did a massage at the Spa and it was one of the best massages I had in a while. Highly recommend!

We had the best experience in this hotel. Wonderful attention in the front desk, always willing to help in every way I needed. The room was a dream, the bed so comfortable and the breakfast delicious I highly recommend a romantic weekend to spend in San Miguel in the top suite

Muy agradable la habitación y excelentes amenidades y servicio del personal..Muy recomendable

Beautiful room, super comfortable bed, amazing helpful attentive staff. This hotel and their service made our stay amazing.

TODO

My partner and I stayed for two nights over a weekend in October. The location is amazing, very walkable. We also booked one of the rooms with a private rooftop terrance, and it was incredible. Amazing view, hot tub, lounge chairs, a table, and an umbrella. The weather in October was perfect to spend a ton of time up there! We were also served breakfast on the terrance both mornings, it was such a treat. The room was really spacious and comfortable. The bed, pillows and linens were out of this world and they even did a turn down service each night. There was one outdoor shower, and two showers inside as well as a tub. The staff was so kind and accommodating, they truly went above and beyond in every way - no detail missed. We enjoyed a lovely dinner there one night - which they very graciously served to us in our room. It's a small menu, but beautifully executed.

Although breakfast was included, there were only two options - eggs or chilaquiles, fruit or oj, and it came with some pastries and a small portion of yogurt and granola (coffee or tea as well) . The options were great for me, but my partner doesn't eat eggs and enjoys more of a pancake type of breakfast... I imagine it might get a bit repetitive if staying longer than a couple days... something to consider, but you're also surrounded by restaurants so it's easy to pop out for something else.

My partner and I stayed for two nights over a weekend in October. The location is amazing, very walkable. We also booked one of the rooms with a private rooftop terrance, and it was incredible. Amazing view, hot tub, lounge chairs, a table, and an umbrella. The weather in October was perfect to spend a ton of time up there! We were also served breakfast on the terrance both mornings, it was such a treat. The room was really spacious and comfortable. The bed, pillows and linens were out of this world and they even did a turn down service each night. There was one outdoor shower, and two showers inside as well as a tub. The staff was so kind and accommodating, they truly went above and beyond in every way - no detail missed. We enjoyed a lovely dinner there one night - which they very graciously served to us in our room. It's a small menu, but beautifully executed.

Nice property

We ended up at this hotel unexpectedly because of an issue at our AirBnB our last night in SMA, and found it to be absolutely charming. The rooms were well appointed, clean, and comfortable, and the staff went above and beyond at a very late hour to help us get settled. The included breakfast the next morning was exceptional and the staff friendly and helpful. We didn’t want to leave! We also happened to have eaten dinner at the restaurant, Aperi, a few nights before, and found it to be the best meal we had in San Miguel. We would absolutely stay here again and recommend it to friends highly as well!

Excelente Hotel. Todo el personal muy amable, la comida deliciosa. Buena ubicación, un SPA de lujo. Volvería cada vez que voy a San Miguel. Recomendable al 100

We were ecstatic at the amazing customer service. When the shower water was lukewarm, a staff member was able to get it hotter pretty quickly. Any request we had was met with polite delivery. I would stay here again.

Excelente opción en SMA, muy limpio, cómodo, amplio, además muy amable el personal y tiene estacionamiento.

This is a beautiful hotel very centrally located close to the main square and many attractions. My husband and I came with our 2 year old and had a large room with a king bed and a small separate tv section. Hotel design is amazing and charming with an open concept dining area. Why I gave a rating of 8/10 is due to the service. It’s good but for the price you pay I would expect it to be better ($350 Cad per night). For example, when I wanted toothpaste I was told they were out, however if I gave them money someone could go out and purchase for me (what???). Or during breakfast we wanted coffee and orange juice and were told we could only have one or the other. Despite being low season and the hotel not being full it was only after multiple requests did they give us a late checkout of 1pm. Overall great stay. Hotel is beautiful and location super central. Only feedback - didn’t feel customer service was up to par. Hotel mgmt felt a bit cheap with cost cutting measures.

Fue una estancia muy agradable, súper recomendable, de lo mejor!!

The hotel has amazing views of the city. Privacy is also great with the room we had. The staff is best of any hotel we have ever stayed at.

This hotel has the best staff of any hotel I have ever stayed at. Great rooms and amazing views of the city. Would recommend this hotel to anyone coming to San Miguel.

La atención en el restaurante por parte del mesero, completamente descortés No había nadie y no hizo nada por atendernos Entre a la cocina para avisar que estábamos ahí y no les importo Muy desatentos

nice view!! the most important is pet friendly 🐾

El hotel está muy bonito, cerca de todo. El desayuno está bien, podría mejorar. Tiene su propio estacionamiento. Lo único que no estoy de acuerdo es que no me aceptaran el checkout a la 1:00 pm, sin embargo creo que es un buen hotel.

Excelente en todo, el personal súper amable, muy buen ubicado, el cuarto súper lindo y la terraza de la habitación increíble

Me encanto

todo el equipo de trabajo muy amables

Everything was great from the staff to the room to the location. We have already booked another stay.

N

Regresaremos de todas maneras

It was a magical experience and the staff went above and beyond!

Dos Casas is a boutique hotel and experience. We had a marvelous stay there as we explored beautiful San Miguel. We had a rooftop suite which we highly recommend for the view and the pleasure of lounging in the Mexican sunshine. Service was exemplary. We took advantage of the day spa for massages which were exceptional. The location was great. We highly recommend Dos Casas.

Es un lugar acogedor de casona mexicana con instalaciones de lujo. Su personal se desvive por atenderte y hacer sentir el único guesped. Cuenta con excelente spa y resturant.

everything was great

Perfect hotel if you’re having a or visiting for a wedding or any type of vacation. Just the right amount of rooms, incredible views from any room, they hosted the most incredible welcome paring dinner. Extremely comfortable beds. Staff is on point at all hours of the day. Helped us with luxirious cars to drive us around and 2 blocks from town center, steps from the iconic quebrada bridge. The spa is to die for. They made sure we had a perfect wedding. And lastly they did an incredible romantic room decoration for our wedding night.

Excelente hotel y súper servicio del personal !

We had a great experience at Dos Casas. It was worth the price. Staff is friendly and accommodating. We were offered a free upgrade. Room was very cozy. Comfy bed and pillows. Spa was incredible. I want to thank all the staff specially Carlos G for outstanding customer care and service. We would definitely come back again.

It was amazing ! The service and the restaurant

It was amazing. Enjoyed it all the way.