Polo Floatel Kolkata

Nice

Gd

NONE

So I did not stayed at this property because it was not clean. The washrooms and bed sheets were dirty the floor was dirty and can't imagine the smell. Can you imagine this from a famous hotel chain??? and on top of it their not rerunning my money as well. But guess what I'll not leave them alone simply because they said so, I will for sure sue them for this. I reached there around at 9.20 pm and was standard for almost an hour because of the rooms. I was hungry disappointed and was raging at the fact that they were behaving so casually about this. I saw them laughing behind our back when I looked back. Please save your money and do not go there if you love your hygiene. Before reaching there I had informed them prior about my hygiene problems and dust allergy but alas that also did not make any difference. Thank god I had my Lawer with me at that time.

Le fleuve

Sale, personnel hypocrite

Awesome ambience, Services could be improved little bit

Room Service & House keeping

Breakfast spread was ample . Location of the hotel is excellent. View from the room is superb. Interior is good. Staffs were courteous.

In room food cost is too high. A plate of maggy is costing Rs 350 & its ridiculous. All the foods were too costly & we had to order food from outside.

The linen provided for the bed could have been more fresh and dry The extra pillow covers should be given so that the customer can change things according to his/ her need.

Os funcionários no geral eram muito prestáveis. Água quente 24/24h. Hotel bem frequentado e com uma excelente vista. Funcionários da receção muito simpáticos.

Quartos degradados, necessitam de arranjos. Durante a minha estadia fui confrontado nos corredores por alguns funcionários do hotel (pareciam seguranças), a pedirem-me dinheiro sem qualquer razão, ao qual foram bastante insistentes. Não dei dinheiro nenhum e ficaram revoltados quando disse que não tinha razão para dar. Camas com insetos!!!

Without any infotrmation they cancelled my booking. No body contacted from booking.com also. Most hopeless & bad experience. i will suggest not to book any hotel throgh booking.com.

Nothing

Everything

Good stay

Nothing

Bella l'idea di soggiornare in una barca sul Gange, questo fa si che il luogo sia silenzioso e suggestivo. La colazione è stata eccellente, ottimo il servizio del personale che cercava ad ogni modo di compensare i disaggi della struttura.

Sicuramente in passato avrà visto tempi migliori, la struttura presenta molte problematiche a livello strutturale. Nel bagno si sente una puzza costante di fogna e le parete della stanza sono iene d'umidità. Durante il nostro soggiorno, una sera, c'è stata una tempesta e questo ci ha impedito di entrare nelle stanze perche il pontile che collega la barca al molo era instabile e dunque inaccessibile, il vento avrà creato qualche problema con i tubi, infatti non ce stata acqua calda per parecchie ore e noi impossibilitati di fare una doccia dopo una intera giornata a girare.

Fantastic Location, Staff Behaviour, Value for money

I stay last week property was too good but the receptionist behaviour was too bad I book yesterday for a prepaid booking of a river cabin but suddenly due to family issues my trip was off i just call the reception and tell them to refund me the money they show me the policies but there is no written policy

After flight issues due to a blizzard we arrived tired and jetlagged. From the moment we arrived in front of the hotel we were treated like family. The warmth of every staffer touched our hearts. We immediately made connections. For travelers who value authentic "immersion" over sterile chains, the Polo Floatel is a masterpiece of atmospheric storytelling. As professionals in the themed-entertainment industry, we were struck by how this hotel uses its maritime heritage as a primary design engine. We stayed in a Heritage Room, where a massive window functioned as a "live-stream TV" of the bustling Hooghly River. Watching the tugs and ferries navigate the current from the comfort of our room was hypnotic. The hotel is a favorite for local Indian families celebrating milestones, which gave the atmosphere a genuine, celebratory soul. Pro Tip: Don't miss the Bistro Bar on the top deck at sunset. We took a 5:15 PM Nauka ride (traditional boat) that turned into a two-hour twilight picnic. Coming back to the Floatel with the city lights reflecting on the water was the highlight of our Kolkata stay. Excellent service and a hearty breakfast!

That I couldn't stay longer.

The view,

Good

Date : 02 February 2026 To : Polo Flotael Kolkatta Dear Madam/Sir, I the undersigned booked two rooms on 26/27, January 2026, and was allocated two rooms 222 & 216. When I checked-in room # 216, it was equipped with a mini fridge and Room # 222, was without a fridge. I’m insulin dependent and desperately needed a fridge to keep my medications. When I called the reception, they simply lied to me saying hotel rooms are not equipped with room mini fridges. When I informed them about Room # 216, which has a fridge where my co-brother is staying, she said the fridge might be there, but not working. The fact of the matter is that room # 2016), fridge was very much working. During the travel, I need my ice pads to be kept in insulin bag, for that I need to have my pads kept in the freezer (Not in the fridge). I requested the receptionist to keep it in the freezer or else I will be helping her to do the job. She insisted not to come over to the reception and she will take care of it. To my surprise, when I came to check out and about to travel, my ice pads were not in the position to travel with me, due to the fact that they were kept in the fridge not freezer. Mr. Roshan the manager came and I explained all the matter first he was supportive of the staff, when I asked him to come to the two rooms and check the status of the fridge then he was apologetic and I told him your apology will not help me If I go into the coma due to the negligence of your staff. He helped me and gave two mini ice pads. With this letter I would like to inform all the staff and also the booking.com authorities to bring these type of irresponsible staff to book, and they should be penalized. Thanks in advance for your understanding and reading my letter, and in response you will send me the course of action what you are taking for the staff, so that in future no negligence should be done to the guest by playing with their lives.

The quirky aspect it was on a river was great. Room was as expected and clean.

This is more of a wedding venue. It was noisy in the rooms. The restaurant was shambolic. Twice our simple meals took over an hour ! This was compensated by the restaurant manager. The kitchen are letting the restaurant down and obviously catering for the functions. The offer of reduction on food and beverage bill was not honoured even after I messaged the hotel Message ignored. Not 4* service

The staff were wonderful and the breakfast had a lot of delicious options.

Great location, superb view, so cooperative and professional front desk.

Some problems with hot water but it was resolved. Loud music at night time from another ships - but it not depends from hotel

The awfully unprofessional behavior of the staff, and their thorough disregard and disrespect for the guests' staying with them. This hotel shuts access to its restaurants for people staying at the Hotel if they're hosting other private functions. If you're patient enough to tide through the commotion, the incessant noise and the staff's cluelessly arrogant behavior would surely test your tolerance.

Het hotel is een rustige plaats om te verblijven na de hectiek van de stad.... Je kan op het dek genieten van iets eten en/of drinken met de rivier als uitzicht

Het geluids niveau van de ventilatie in onze kamer en ook geluiden van boven en vanaf de gang

Great

Nothing

Location is nice

Way to rooms is poor No good restaurants nearby Away from Park street which is a happening area Lot of noise from outside as the rooms are not concreate

It was nicely maintained property and staff were quite hospitable

Ambiance

Nothing

The location was great. I also liked the decor - the nautical theme was fun and imaginatively executed. Service was good. The staff were friendly, and we were well looked after during the breakfast buffet. Service from Kajal, our waitress, was excellent - attentive but unobtrusive.

The floor of our room (104) was in need of attention. It was spongy and unpleasant to walk on. Staff in the hotel were friendly and helpful, but the same was not true of the bars. The waiter in the Anchorage Bar was not well informed. At his suggestion my wife ordered a whisky hot toddy (it was a cold evening). When it came, he assured us that he had used Hennessey. When I pointed out that Hennessy was brandy, he just looked confused. Whatever he used, the hot toddy was very weak. The music in the Bridge Bistro bar was WAY too loud (94 decibels according to an app on my phone, so roughly equivalent to a pneumatic drill / jackhammer). The staff would not turn it down and were not very interested in serving us.

清潔だったこと

お湯がすぐでなくなるとこ

Location and view

Anything at all I felt cheated, unwelcome, unwanted. Worst ever stay in any places I ever been

Ganges view from the room

The bathroom hand wash soap was missing.

The house keeping staff Apurba and Priya were too good. They made my stay comfortable. Priya does a fabulous room cleaning job.

The service has deteriorated . There is no prompt response.

A real gem of a hotel concept in Kolkata, friendly helpful staff, clean and we'll maintained.

Primarily a business conference and celebration event venue which impacts on leisure visitors access to parts of the hotel.

The rooftop views over the river

I got food poisoning from the breakfast

Most of the categories were good specially, the room attendants were very helpful.

They didn't keep their promise as, I was eligible for discounts on food and beverages. Not enjoyed discounts

Amazing location, staff were very helpful, and the room looks aesthetic with an amazing view of the river. The cabin looked like a ship room that was promised by the hotel.

Noisy rooms; there was another party cruise that was happening at night outside the hotel, and we could hear all the noise. More importantly, I could also hear the words from the adjacent room

Très bonne hotel après une journée en ville prenez une chambre avec vue sur le Canal vous n'entendrez plus les claxons. Personnel très sympas et professionnel. Si je retourne à colcatta je n'hésiterai pas à prendre le même hotel.

Bruit le soir à cause du rangement de la salle des fête au 4ème étage. Malheureusement pas possibiliter d'ouvrir la fenêtre de la chambre. Pour le restaurant beaucoup de plâts marqués sur la carte ne son pas servis.

Location and staff

Cost

Lowest Service level, High Tariff is for location but not for services.

Room service and cleanliness, foul smell, drunk security guards, dirty carpets, if not anything less.

Near to water & quite

Everything was good . Only water insects 🦟 disturbing during morning hours

I enjoyed my stay at this unique hotel. The staff members were very helpful

Property nd its ambience is excellent

nothing

The cleanliness and comfort of the room.

TV was not working, WiFi was not working. We called the Reception 4 time, nobody had any idea how to fix it. When we asked for breakfast to be served in the room, the Reception and Kitchen guys were clueless.

Good

Fair

Its ok

New experience

Das Hotel ist geschmackvoll eingerichtet. Der Ausblick aus dem Zimmer auf den Hooghly ist wunderschön. Es war alles soweit sauber, jedoch habe ich die Toilette nachputzen lassen, weil es nicht ganz in Ordnung war und um neue, frische saubere Bettwäsche gebeten, weil sie Löcher hatte. Das Personal war super freundlich und zuvorkommend. Das Essen sehr lecker und auf der Dachterrasse ist der Ausblick wunderschön.

Nicht gefallen hat mir, dass es im Restaurant sehr, sehr kalt war und es keinen Safe im Zimmer gab.

Breakfast was not offered for the price they have charged. APART FROM LOCATION nothing was good.

This hotel is a complete waste of money. Yes, the location is good, but that’s the ONLY good thing about it. The service is pathetic — staff are careless, rude, and act like they’re doing you a favor by just talking to you. For the kind of sky-high prices they charge, the experience is nowhere close to what you’d expect. The rooms and facilities are nothing special, absolutely not worth the money. Feels like they’re just cashing in on the prime location while giving zero importance to guest comfort. Honestly, I felt cheated. If you’re coming to Kolkata, avoid this place. You’ll find much better hotels at half the price with far better service.

Fantastic location, river view and novel

Cleanliness, room size

Location, ambience, courtesy of staff

1. Blank calls to room - security concern. 2. Ordered room service that never came.

The property is a repurposed ship which is a cool idea. The Bengali buffet lunch was great. The breakfast was amazing. The view was really beautiful as you are on the Ganges river and the Hooghly bridge is in front of you, from your room. But the property is very old and has not been upgraded. The room we were in, had a dirty old carpet with stains and the walls had old paint. The bathroom was clean. The room was probably very near the kitchen as we got lot of smells when we stepped into the balcony. The corridor also smelled of food. My suggestion is that the kitchen should not be kept so near the rooms and can be moved to the main entry area away from the boat which houses the rooms. The concept and property was very beautiful but unfortunately its not being managed well. Its worth a visit to dine, but the rooms need upgrades.

Ii liked all. Comfortable hotel. Very Very friendly staff

It was an unusual, quirky place to stay. I liked the nautical theme . The staff were lovely and professional - nothing was too much trouble. Nice soft beds and decent bathroom.

The decor could do with updating - stained wallpaper etc. The room could've done with a bit of a clean as the floor was a bit dirty and there were a few cobwebs here and there. Bathroom sink was stained around the plug hole. One room didn't have any tea bags, only coffee. I asked for a fridge in our room for my medication, was told yes, but we had no fridge. Had to get ice packs frozen/chilled at reception, which wasn't a problem. We booked taxi's to the airport at reception. Agreed a price, but it was more when we came to pay, so we didn't give a tip. My husband ordered a chicken Kathi roll for his meal but was brought chicken curry.

At the time of booking, I was assured that there would be a complimentary breakfast but the same was charged at the hotel. So, I feel myself misrepresented by Booking.com and due to that I had to pay an additional amount even when the room was booked at its high price.

The way Booking.com has made false assurance of complimentary breakfast but failed to convery the said facility to the hotel.

Wonderful view of Hooghly from inside the room. Beautiful Sunset view. Very delicious fresh Bhetki fry. Courteous staff.

I was there the day before the start of the 2025 IPL for four days and had a great time throughout. Everything in the hotel runs like clockwork and professionally. From the check in, to room service, housekeeping and the dining. Even the valet parking was commendable. Special callout to Arindam Chakraborty in the restaurant and Srabanti and Akash at the reception.

Location

Floor matt is having strains (need to be replaced) Bathroom commode flush not working Mixer tap in shower and washbasin tap not working Pathway from reception to rooms needs modification (lot of undulation)

I liked the ambience and attractive & pretty decore

Location

I did not stay as they cancelled my booking by Whatsapp (however they did not process the cancellation through booking.com, so I have been prompted by multiple emails to leave this review.) They said that my payment card failed, which was a lie. It worked fine, I used it that day. I think they did not want to honour the price listed on booking.com or they wanted to remain high in the search rankings so accept bookings but cancel by messaging you directly on Whatsapp.