Holiday Inn Express Leicester City by IHG

The room was clean and tidy. Bathroom/Shower room was fine though small but clean..

The lighting system in the room wasnot that great. During the night if an individual gets up and puts the light on his / hers bedside on then whole room lights up !!! and the air condition control unit did not work. All in all not a satisfactory stay at the hotel at the price. AND IHG app does not take my post code

Helpful staff

Was a nice clean hotel

N/A

Nothing.

Even with the window open and a fan, room was too warm and with no air-conditioning unbearable. Checked out after the first night, could not bear another night. Toilet stank throughout even when not in use, not sure why.

Good location and parking, clean and comfortable rooms and friendly staff

Air conditioning not working, breakfast was nice but not very well organised stood waiting to be seated for ages and no one came so ended up just sitting down. Had to go looking for staff to ask for plates, cutlery and mugs as there was nothing out so we couldn’t get any breakfast. Not ideal with 2 hungry children

Its location suited our needs which is convenient.

No air conditioning and it was humid. We did have a fan which helped but also needed to leave the window open which then made it noisy because of traffic.

Location, clean, good breakfast

Nothing

Everything

No air conditioning

The staff was very welcoming on arrival.

The comfortable bed having a disability and a wheelchair it was good to sit on the bed

Nice welcome. Free parking. Good breakfast. Friendly staff. Had a nice walk into the city centre along the river/canal.

Very little choice of eating venues close by. Lift was a bit clunky.

Clean and comfortable

Sofa bed absolutely horrid so uncomfortable nobody could sleep on it

Right by a wonderful stadium.

N/A

Great location to be able to access the hospital on foot and then go out by car later in the day/evening

Breakfast offering was ok, but not fantastic. Would rather have a freshly cooked breakfast.

Was very clean and tidy

Right next to the football stadium, we should really have checked location. Air Conditioning was broken and hotel was boiling . They did provide fans .

Everything was perfect in terms of value for money, cleanliness, catering for a budget hotel. The fact that my son could go free for the family room we booked was such a great bonus. The breakfast was good; there was variety.

The only downside was the air conditioning wasn't working in the whole of the hotel when we arrived. I felt an email should have been sent to let us know ahead, because it appeared that it had occurred some days before and would take a while to fix. Although fans had been provided, the room was extremely hot during the night.

The location

NO AIR CONDITIONING IT WAS AWFUL THE WORSE STAY EVER

Staff very polite and welcoming, clean hotel, nice room.

The A/C was not working . The staff had thoughtfully left a fan in our room, but it was very hot

The staff were helpful and friendly

The air conditioning wasn’t working but the hotel had a fans to make it more comfortable

The reception was fantastic Lily and luxsh are the best I met. Very happy with the reception.

In the lift a notice stating ac is not working on a hot day. After checking in we see this notice.

Lovly stay with excellent staff interaction

The location and cleanliness

The extra bed was completely uncomfortable and the head was lower than the leg side. Also the aircone was blowing hot air and it was not possible to close it or change the temperature. They gave us fun but still with the aircone on hot it was unbearable

Room far too hot Requested fan not provided

Staff handing out fans and chilled water when the aircon broke down.

Got a south facing room, temperatures were in the mid-thirties, and the aircon was out of service. Didn't sleep much.

There was no AC at the hotel property. We suffered as it was very hot and heatwave.

No AC

The free parking and breakfast. Was very clean and staff were amazing

The air con was not working in the rooms. It was so hot. They did give us fans but it was very uncomfortable

Staff and cleanliness

Everything was nice except the car parking that was not very easy for someone who is very new. Once we realized the barrier would open automatically it was easy. I wish the room had AC as it was too hot inside.

Breakfast good,bed good pillows a bit hard. Staff good .

Close to event we were playing

Booked standard double, received email stating would endure to match request. Given a twin room, air conditioning not working on very hot day. When asking reception for another fan and the double room request, the receptionist was really sarcastic. She found my booking ( booked month prior) and said "yes, I can see you required a double i wonder why that wasn't actioned ?" I asked for a room change to a double and was told sorry we're full nothing i can do. I asked for another fan and an extension lead. I was given the fan but told no extension leads. We pushed the beds together ( my partner is over 6ft and solid, hence the need for bigger bed). This meant the two fans provided had to be placed on the desk too far away to make any difference in the room, it was stifling hot and very uncomfortable. When asked by reception ( same girl) if the fan helped i said "no", my partner went to the bar to get a drink, which she said was on the house "it looks like you need "...whilst trying to stare at me...it was really childlike and uncomfortable. My partner said it wasn't necessary and he would pay, but she was very insistent that he didn't need too. Breakfast was adequate what you would expect ....we did have to ask for milk, bread and pastries, as none had been refilled, although breakfast was still available for another hour. We travel the country gigging, using alot of hotels, this one was £92. We have paid half this amount in other accomadation, all of which were more comfortable, friendly and accomadating. Holiday inn is very substandard in comparison, we will not be using this paticular hotel again, anywhere in the country. Very disappointing 😞

No ac

Location and amenities

Air conditioning unit was out of order due to which we suffered a lot even though we were provided with fan

Location

In the middle of a heat wave and air cons don’t work it was terribly hot and uncomfortable, breakfast was awful - ash brown stale, no taste and blandest English breakfast

As expected everything in the room was clean and quiet. It was helpful having tea and coffee facilities in the room and a lovely breakfast buffet to wake up to.

/

This was the second time we’ve stayed here, staff are lovely, rooms are comfy and my son loves the breakfasts. We will definitely be staying again.

There is tea and coffee in the rooms but nothing for the younger guests to drink, it would be good if you know a younger guest is booked in to put in something for them too. The coffee machine was playing up so struggled to get my morning caffeine.

Good clean

Air conditioning not working on a hot sunny day and no fridge for cold drinks.

Tutto perfetto

Tutto ok

Location

Aircon wasn’t working in 25+ degrees hot weather

Good

None

Breakfast was good and the location was good.

The ac was not working in the hotel. It was a very warm night and we did not sleep very well as a result.

Location and parking

Air conditioning wasn’t working but as I don’t have that at home and I could open the window and use the fan provided it was a minor issue.

The room was good.Breakfast was good.Bed was ok pillows a bit hard.

Oh the roasting alive with no air con working.Yes we had a fan.But dear me 30 degrees on one day.It was so bad for sleeping.

Friendly staff

Air con not working and it's been hot all summer up to 30 degrees how can a large company not fix air con very bad sleep little to none the next day we were playing Leicester city my teenager is an academy level goalkeeper and was ill and struggled to play well bearing in mind she plays junior premier league The toilet didn't flush at all and the shower was poor with very little pressure At no point when booking did it say about problems with air con

Avoid this place+ The air-conditioning doesn't work and the room was very uncomfortable. The staff were courteous but unfortunately placed in a position to apologise to guests for this situation which apparently hasn't been rectified for a long time!

Location & parking

AIR CON broken in a heatwave!!!! Breakfast very disappointing compared to other HI. No big plates, bacon very pink, staff who were training a new person were making the trainee so scared she was shaking!!!

Location

Booked a double room and was given single. No ventilation working and building works going on. Would not compensate for any of that.

Location,helpful staff

Nothing all good again staff very welcoming

fab breakfast. comfortable beds, clean bathroom.

no air con (it was broken for the whole building). no gin and tonic at the bar (served gin and soda water instead! which was undrinkable)

The location was good and staff were very polite and helpful

The air conditioning was not working and although a fan was supplied it made very little difference to the temperature of the room. There was no plug socket near the mirror for use with hair straighteners or anything else. There needs to be a mirror over the desk or another socket near the mirror.

Staff were superb and very helpful and attentive to every detail. The breakfast was great. The room was super clean.

Main thing was that the AC was broken for the whole hotel when we stayed, and it was in the middle of the July heatwave. Otherwise thank you for a brilliant stay.

Location was good and with car park

We got a sofa bed for our 2 kids age 16 and 10, the bed was not good at all, bending from one side, also it was all rotten from the bottom aa well.

Comfortable and good location

Nothing

Size of room , location ,

Air con faulty in my room, was unable to control bedside lighting whist main lighting was off .

Nice location Very cumfy

I may have missed it but was a little confused when approaching the electric barrier which was unmanned and unsure if I’d missed the entrance.

Room quality, bed comfort cleanliness.

Clean and expect a common standard from holiday inn

The air conditioning was not working and was not aware the whole hotel system was not working till the next day. Did not sleep because of the extreme heat in the room.

Clean, nice staff.

Air-conditioning not working, sofa bed not very comfortable

The was just pizza to order food would like more offers

Staff were lovely, comfortable bed

Shower leaked, only decaffeinated coffee in the room, lighting in the room was complicated - took 5mins to work out how to turn on due to not knowing two cards were needed in the slot. Then unable to turn bedside lights on without full lights

Lovely, great location and ambience 💯

Everything 🤩

Clean, friendly staff

More breakfast options welcome

The hotel was fine for the price. The three stars has to do with the fact of the lack of air conditioning. We stayed here two years ago and the signs said the AC was out of order. Turn up this year and the same signs are still up, with a fan placed in the room. So clearly they do NOT ever have AC and have no intention of fixing it. Lucky for us the weather had cooled a bit but had this been a few weeks ago during the heat wave I would have been really annoyed.

Location

Breakfast

Clean, comfortable and great staff

Nothing

Location

No air con

The hotel was clean and staff were friendly and helpful. The family room was a good size and clean. The breakfast was really good.

There was no air-conditioning on the hottest day of the year. The staff did their best with supplying fans to our room. The sofa bed had a thin mattress and it was uncomfortable.

Right next to the football ground.

I'd noticed that again, the air con is still not working as per our last visit. Although there was a fan in the room & the armchairs by the bar are in a worse state than the last time I visited the hotel.

The Hotel was Awesome 🙌🏾… if they ask you to review please appreciate Priya & Alex @ Reception & Tilly @ the Breakfast Bar were really helpful 👌🏾

Nothing

A bed for the night. Helpful staff

Another rude customer accusing others of stealing his sons glasses. Cooked food didn't look fresh Lots of empty things

Stayed overnight visiting the area at half term. Perfect pitstop for a night or 2. All areas clean and the size of room offering for 2 adults and a teenager (on a sofa bed) are generous. Bathroom design offers added privacy. Staff were excellent and very attentive. For the price we paid, £62 for 1 night including breakfast and parking for 3 people I was very impressed!

Nice staff, hotel availability last minute

Didn’t get the room paid for

Roads were closed couldn't make it to the Hotel. Breakfast was poor, we needed some help but staff didn't help!

No thing

Very good value for money. Very clean. Very good breakfast selection and good quality Staff friendly and helpful Highly recommended

Breakfast good. Location ideal for where we needed to be

Hotel and staff were nice

Sofa bed was uncomfortable and smelt of urine. Ask to speak with manager but they were too busy?

Staff were very friendly and helpfull

No restaurant?

Good place

Not properly clean , and bed is small

Location

All good, friendly staff

The staff were delightful. Really went the extra mile. Nothing was too much trouble. Beth and Matt were brilliant.

The location was superb as it’s right next door to the football stadium. Rooms were well presented & equipped , bed was lovely & comfortable. Plenty of choices at breakfast & the blueberry muffins were very moreish.

Only slight fault how small the plates were at breakfast.

Clean, spacious room.

Location

Bed matress to hard for my back .

Clean and reasonable

Not much variety in breakfast for the kids

Very central and plenty parking available

Breakfast is a hit or a miss but can’t complain for it being included in the price

It’s close to stadium and bars

The breakfast and airco doesn’t work

Good breakfast Comfortable bed Impeccably clean!

Parking

That staff didn’t really speak to you. The food was diabolical. Couldn’t even get an evening meal as delivery hadn’t come.

Everything

Breakfast could be better for vegetarians

Stay. was excellent hot food was awful.

Super friendly and helpful staff, rooms were clean, as were public areas. Broken heating/AC meant room was colder than normal, but not an issue, as I prefer a cool room! The location was perfect as I came run for a game at the Rugby stadium and it was a very convenient walk.

Good location for attending the stadium

There was no proper food menu available. The staff look like they have been forced to work there and everything is a massive effort. There are people who are living in the hotel and turn up for breakfast in their nightwear… its very off-putting when you're paying to stay.

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