Crowne Plaza Helsinki - Hesperia by IHG vs Similar Hotels

Rooms were spacious and well-presented according to several guests.

Room quality was generally good, with complaints about family room size and issues with the shower.

Mentioned issues with heat in the rooms and general room quality needing improvements.

Rooms are described as comfortable, though some guests found them on the small side.

Cleanliness was generally good though there were mentions of cold and uninviting pool areas.

There were complaints about the cleanliness of the bathroom and the overall tidiness.

Multiple reviews indicated issues with cleanliness, particularly in the swimming pool area and room servicing.

Some reviews mention issues with room servicing, indicating room cleanliness could vary.

Excellent location close to the center with easy access, mentioned positively in multiple reviews.

The location was praised for being excellent and convenient.

Highly praised location, central and convenient for guests.

Multiple reviews praise the central location, especially proximity to the train station.

Overall service was friendly and accommodating, with some isolated delays noted.

The staff was friendly and helpful, providing good service overall.

General feedback about the staff being friendly, though some specific instances of poor information.

Staff were generally found to be helpful and friendly, despite some communication issues.

Breakfast received good comments, but several guests noted limited variety.

Breakfast was mentioned positively, though with some mixed views on other food services.

Breakfast and food quality received positive notes, though some variety was mentioned as lacking.

Positive comments about breakfast; however, some reviews indicated room service could improve.

Facilities were good, but some areas could benefit from improvement, such as the spa.

Amenities like breakfast and gym were good, though some aspects like sauna storage could be improved.

The pool and sauna have limited hours and the water temperature was often mentioned negatively.

Amenities such as sauna and room facilities received mixed feedback, affecting perception.

Value perception was positive overall, as guests expressed satisfaction with their stays.

Good overall value for the price, with a few service issues impacting the rating.

Perceived value is generally good, especially given location and amenities.

Generally seen as good value, though some felt additional amenities could enhance this.