Holiday Inn Express Norwich by IHG

In my roadtrip this week and en route to Hunstanton i stayed at this hotel on Weds evening. I have a affinity with Norwich as my Great Uncle was MP for East Norfolk in 1950,s and had a beautiful house in Unthank Road and i can remember wonderful family parties in 1970s with our family Conveniently located on the ring road and adjoining a David Lloyd Sports Club and almost immediately located next to a Morrisons the local facilities are very convenient The reception is slightly above the average HIE but the welcoming from the reception staff was exceptional. My Platinum Elite membership was immediately recognized and I was thanked for being such a loyal IHG supporter Tired I went straight to my room in 2nd floor and almost immediately feel asleep My room was a standard HIE offering with a combined wash room and toilet door The only thing stopping me awarding a converted 5* is that my Television wasn’t programmed and I spent 10 minutes trying to get it working before giving up The breakfast was the average HIE Buffet but with soft bread rolls. I would have liked Mushrooms but made a bacon and tomato Bap with made a nice change Whilst assembling my breakfast I was complimented on my waistcoat which was very nice The Carpark is adequate but seems to be shared with the Gym and was quite busy in my arrival but perfectly ok on my departure Bravo - Well above the Standard HIE offering and I would happily return

We were a bit hesitant to book as we know the hotels history but was bear my parents to stay for the Christmas break. The room was large and adequate and mattress was new and the room had gadca quick refurb. The main issue was saying to park £5 which should be just included and why charge extra?? Also the breakfast on boxing day could have been far more organised as they told us the hotel was full when we arrived Christmas day eve so breakfastveas a bit caloric tbh, we felt they could gave allocated time slots to be far more organised rather than a free for all at peak time with no tables andboeopke queuing, not what we wanted boxing day morning. We went for a walk round the boxing day sale at Asda and returned to get a table and breakfast was OK, but not the best.

Looking at some of the reviews here I start to wonder if I went to the same hotel as honestly there is nothing at all to complain about here. This hotel easily lives up to brand standards for Holiday Inn Express and like most hotels of the chain, you know what you are getting and it delivers exactly that. The rooms were clearly recently refurbished to the Next Gen HIE design and the room I was in was spotless with everything working well and in pristine condition. Nothing at all to complain about here. I was on the ground floor but did not have any issues with noise at all and the room was large and had everything I needed. The bathroom didn't seem to get the latest generation design refurb but instead had their existing design refreshed with everything shiny and looking like new, so clearly some money was spent here, even if the overhaul wasn't to the same extent of the bedrooms. Good water pressure in the shower as well. Breakfast was good. Nothing to complain about here. Staff were exceptionally friendly and selection was decent and hot food was kept hot and things were being replenished when needed to be. The breakfast area was well appointed and in general you can see they must have recently spent some money refreshing the common areas as well. There's nothing to complain here at all. This hotel deserves much higher ratings than it has got on here so far and is a typical HIE of which I've visited many across Europe. When in the area next, I'll certainly be back.

VERY expensive for what it is, breakfast awful, some kind of tasteless reconstituted scrambled egg, awful, I stayed 3 nights, two mornings went to the local Wetherspoons for a proper breakfast. I stayed in an accessible room, rather small, no safe, and the underside of the shower seat had some kind of brown growth on it. I would NOT recommend a stay here, especially at the price charged!!.

On arrival the receptionist was just rude. No smile or pleasantries at all. She asked for £90 without a please. I said are you charging for parking. She said yes and that the charge "is all over the wesite". I had the website up and suggested that it was not, but only £5.00 I thought not to argue the case. She never said thankyou, enjoy your stay or anything like that, she just walked off after giving me a rude look. Very bad welcome. Rooms are great and breakfast ok if you wait 10mins for coffee machine. Morning staff were excellent and smiled a lot.

Very impressed with this hotel. The staff were very friendly and helpful. Rooms were very clean, comfy beds and excellent shower. Would definitely stay again.

Clean

Depends of the individuals choice of food

The staff were unfailingly friendly and welcoming, going the extra mile to serve our needs. Breakfast was fine too. The room was very clean, no complaints, and very quiet at night. Our only disappointment was in the evening meal, but given the limited facilities at the hotel, it was understandable. That was the only downside of our very peasant stay. Much recommended.

Feel good on everything

staff very helpful and efficient.

Recommended. Helpful staff. Clean, quiet and comfortable

Really nice hotel , very clean and the room was cleaned every day . The only problem was on the last night there was a buzzing outside our room all night , hardly slept at all . Reported to the desk in the morning and said they would look into it . Disappointed that was the response

I've stayed here several times now with my family. Consistently clean, quiet and comfortable. Breakfast is good, providing all the usual options. Staff at reception very helpful. We arrived very late, so 24 hour check-in was welcome.

Was told I had to pay when clearly my company had paid! No hot water for two days! Room freezing air con is hard to work out. Second day I was sat talking on the bed in my underwear as I was getting changed and hotel supervisor knock on but didn't give me time to answer or cover up before she burst in checking room was clean. Never again

Excellent hotel. Extremely helpful staff. Very clean and everything you need. Car parking was a good price at £5 per night. Great breakfast which was free! Much better than hotels I have stayed in where you have to pay extra for exactly the same breakfast.

Great

Only a one night stay whilst passing through travelling to the Coast. Disappointing check-in. The guy didn’t even welcome us, say hello or even offer a smile.Thankfully all the other staff made up for this and can’t fault our overall stay. Room was a little chilly but we were able to adjust the air conditioning and it soon warmed up. Bed very comfy, quiet room and couldn’t fault the breakfast.

Clean and comfortable rooms with everything needed for a stay provided. The free breakfast is very good and staff are hard-working and friendly.

Brilliant 3 night stay. Reception was lovely. Management really good. Full marks to Don who was very helpful.

The bed was ok. Good enough hotel for one night stay. Close to asda. Good parking. Staff helpful with taxis and helpful with gluten free breakfast options

I liked the space, cleanliness and friendliness of the hotel and the people. I forgot my tooth brush and hotel gave me a spare free of charge. Breakfast was good too.

All was clean tidy, good breakfast, nice experience all in all

We needed somewhere to put our heads for the night and this location was perfect for us. Breakfast was decent enough and Asda right over the road to grab lunch and snacks for the day. Also a Maccas in the Asda if needed.

Great

Great breakfast and close to Asda

Amazing value for money.

Very clean and very friendly staff

We had a wonderful stay, great staff and very good breakfast.

Very good overall, staff particularly helpful.and efficient.

Lovely quiet place to lay your head. Despite there being a gym in the same premises.

This was our third visit to Norwich and we stayed in Holiday Inn Express again. Great location for us. Service is good as usual. Breakfast had limited choice compared to other Holiday Inns (veggie sausages not great!) Our room was on the side near to David Lloyd’s which didn’t bother us until they played very loud music at 9am disturbing our sleep! If staying again I will request a room on the other side.

staff very helpful . Nice location . Great to have a some dine in facility .

Rooms great . Good shower . Bar OK prices not so much . Had burger and chips on first night , not good at all didn't finish it and didn't have food 2nd night to avoid disappointment.

We were warmly welcomed by a very friendly receptionist who checked us in (I’m so sorry I forgot her name—she had red hair). Our room was clean, quiet, and had a well-functioning AC, which made our stay very comfortable. The car park next to the hotel was conveniently priced at £5 for hotel guests, which we found reasonable. Asda shop is next door if you forget anything, and McDonald's if you get hungry. Breakfast was on the minimalist side, but still offered a few options to choose from. The highlight of our stay, however, was the amazing surprise arranged for my son’s birthday weekend. I had emailed ahead asking if a birthday card and a few balloons could be placed in the room. What we walked into completely exceeded our expectations! A massive thank you to Lina, who went above and beyond by decorating the door to our room with a birthday banner and balloons—and even more balloons awaited us inside! It was beautifully done, and my son absolutely loved it 💙. You truly made our weekend unforgettable—thank you!

Room nice size & clean. But from about 6am, we could hear bassy music presuming from the gym next door. Outside of property was a mess, the bin was over flowing & cigerette buts all over. Not a welcoming sight. The disabled spot was taken by someone without/not displaying blue badge

First time people and Manager were brilliant

I recently stayed at the Holiday Inn Norwich and had a fantastic experience! The hotel exceeded my expectations in every way. The room was comfortable and clean, the staff were friendly and helpful, and the breakfast was absolutely delicious! The variety of options was great, and everything was freshly prepared. I'd highly recommend this hotel to anyone visiting Norwich. Overall, a great stay with excellent value for money. Absolutely recommend this for short stay"

Extreme helpful front desk stop.

All good 2 minor things, no yoghurts at breakfast and dining room chairs make a horrible noice when people move them ( as I say minor things) Everything else very good Nice breakfast plenty of choice Rooms fine Location fine

Lovely and quiet location. Good for buses into city centre. Comfortable bed and clean.

We stayed for one night. Staff were really nice and attentive. Very clean throughout. Lovely abundant breakfast but I wouldn't recommend the scrambled eggs. Overall it was a good experience and we will return.

Nothing further to add

Excellent stay, friendly staff, good breakfast choices, very clean bathroom and room. Big comfy bed and choice of pillows. Could do with a safe in the room. Good location with easy access to local buses to city centre & further afield. Asada on the doorstep for forgotten essentials & snacks.

Comfort bedroom with good condition, will visit again.

First the positives excellent helpful staff and room was clean.However the bathroom was tired the sink cracked and the tap produced a poor stream of lukewarm water.Due to staff shortages only curry’s and pizzas were available in evening.quality was ok however.Sleep was spoilt by non existent soundproofing.Could hear every word and snoring next door and loud thumping music from fitness class in club next door which started at 6 am on Easter Monday!Breakfast was very poor.Hot items left out far too long and all bread items hard and dried out.Only croissants were edible.Serving area was very small and rude people kept cutting in front.Juice was terrible and coffee not much better.I am sorry to leave such a negative review but the staff and cleanliness make it three stars.

All good, nice staff at reception and at breakfast, room good, breakfast good great choice

Great value accomodation, really kind staff

The property needs painting as most of the woodwork is chipped and damaged. The air con didn’t work and there are no windows so the room was hot smelly and uncomfortable

Clean comfortable, close to our evening out and able to get a drink at the bar late night. Breakfast included in the price… can’t fault it really.

Good overall. Nothing negative to say

Very clean, all the basics covered. Breakfast was ok but the area where is ess presented was very small and just not enough for the guests; we were all kind of falling over one another. The staff were friendly. The main issue was there bed. I am a side sleeper but don't like a soft mattress but this one was little more than a board with a sheet over it, making it really hard to sleep and leaving me feeling bruised in the morning. No idea how procurement department could arrive at purchasing this.

We had a great stay, staff were friendly and helpful, room was very spacious and clean

Nice stay

Woken up at 6 with a gym class going on next door

Hotel is clean and new

Stayed one night only. Friendly welcome received on arrival. Room was spacious and very clean. Shower was powerful. Breakfast choice and layout was ideal for our needs. Overall a very pleasant stay. Thank you HIE

What we like was how you gave us a baby cot. We also kept getting ice cubes from the kitchen to cool our baby food .. the service was excellent. Thank you to Daniel the manager who organised everything for us.

Staff were friendly however at Check-in, we met Daniel who went over and above all our expectations. From the moment we arrived he made it feel like home, attending to our every needs. 10/10!

We had a great day. Thank you.

Friendly stay clean comfortable room and nice breakfast

Very peaceful nights sleep. Quiet all evening and night. Internet worked great. Shower warm. Room and ensuite very clean. Staff very helpful.

Bed bugs ruined what would have been a perfect stay. Everywhere seemed clean but bitten first night. Reported it and moved Rooms. Bitten again even worse than before. Room 28 then 26. Impossible to find evidence of these little critters but the bites so bad that they are mature bugs. These bites are very painful. Will never return to this hotel which is sad because we were happy with everything else.

Comfortable and clean accomodation with a good bus link to the centre of Norwich.

Very pleased with the welcome. Room and facilities were excellent. One small criticism is the lighting, either everything on or just a bedside light.

Breakfast selection was not as good quality and choice as in other Holiday Express in we stayed in . Many of the breakfast items advertised on their menu were not available this was disappointing.

Very spacious room with comfy beds and great shower. Tea and coffee making facilities provided and sky channels on TV. Good location, friendly helpful staff and a great breakfast included. Plenty of parking . Really enjoyed my 5 night stay

Great room, great service thank you

Good

Stayed over for an early airport checkin- very comfortable room/bed, nice shower - only gripe was had to leave at 0630 as cooked breakfast was getting put out, but amazing coffee, and continental breakfast was OK.

Room was great, good size. Bathroom clean and bright. Very comfortable beds.

Perfectly fine for a nights stay. Parking was good, check in was painless, the room was adequate, clean and I’ll be coming back and staying here again. It’s better than the premier inn close by. Felt safe with a phone in the room as a lone female traveler

All Holiday Inn Express’s are similar ( not a bad thing) very good value very nice ( free) breakfasts T The one in Norwich is no exception Close to the centre, clean modern ( older but refurbed very well) and worth the money

No air! Was very in comfortable in this room without a bit of fresh air . There is a very high ‘air conditioning’ unit that doesn’t move and blows one way across the wall where the tv is and not the room. Very claustrophobic. Couldn’t breathe and was very hot.

Booked double bed rooms and paid extra but got twin singles

Great value for money. Friendly and helpful staff. Lovely clean rooms and restaurant. Evening meal good value for money. Breakfast was excellent and the staff on duty made sure the food was well presented and topped up. Tables were cleared well and quickly. All in all a good experience. Good staff, comfortable rooms and the food was good value.

Very nice hotel with excellent service

While it is no frills, the property is excellent. The room was clean and comfortable. The staff were superb. While breakfast was not extensive in choice, it was far better quality than I recently experienced in a four star hotel.

The room is quite comfortable, clean and spacious.

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A great stay. The hotel staff were all brilliant. The room was spacious and spotlessly clean. Breakfast great. Rooms very well designed.

Enjoyed our stay. Modern accommodations. Helpful staff. Breakfast time frame was great but would have liked more fruit options. Evening ala carte options pricey but tasted good. ASDA grocery store walking distance and convenient. Quick taxi ride to the University of East Anglia for only £10.

First time staying In holiday inn, we normally stay in another budget chain but fancied a change. Parking was a bit limited, it was free but i am not sure if you can park slightly to the right if all the hotel labelled parking was full, this put us off jumping in the car and going to find some dinner, The staff were nice and friendly, couldn't fault them Our room though, we walked in and the ac was on full, so the room was freezing after a bit of playing around with the settings we managed to get the room warmed up a bit. The bathroom was ok but the shower taps were coming off the wall, we didn't tell reception as we were only there for a night. The shower still worked. I found it took an age for the hot water to come though the normal bathroom tap but thankfully the shower was faster to get hot. The bed was pretty hard, with a soft and firm pillow each, the duvet was nice and warm though. The tv was at an angle, facing out of the window, very strange. Breakfast was a bit disappointing to be fair, we felt that the area to eat was much like a school cafeteria. Very loud and was impossible to relax. There wasn't much of a selection. Few fry up options, standard egg, sausages and bacon. Then toast, plan croissants, mini muffins, few selections of cereal.The coffee was terrible! We didn't finish it and stopped at a Starbucks once we had left the hotel! We are in the area a few times during the year visiting family but I think we won't being staying here again, which is a shame.

A perfect wind down 4 nights stay. There was access to a David Lloyd centre but we didn’t use it. Coffee & tea making in room no biscuits and better bean coffee for £1 available in snack bar. Breakfast was usual help yourself buffet. Fresh whole fruit not fresh fruit salad. Managed to satisfy our quite fussy tastes.

Quiet

Very clean and convenient

On arrival I was concerned with the surrounding buildings and the area in general but my thoughts soon changed upon walking in through the doors. The hotel is clean, bright, spacious, with a warm welcome from staff throughout the stay. My room was clean and spacious, the air conditioning was a welcome reprieve following on from a long, slow and very hot journey. The shower was great, shower gel, shampoo and hand soap all provided, the towels, clean, fresh and soft!! Due to time constraints and visiting alone, I ate food at the hotel which, is a bit pricey but was good, well presented, plenty of it, hot and served quickly. Breakfast was super, a great selection of hot cooked food plus a wide continental selection of cereals, fresh fruit, jams, bread and unlimited tea, coffee, juices etc! The staff were incredibly helpful, friendly and professional, nothing was too much effort for them.... Parking was good, free A fab all round experience from an 'off the cuff' booking. I would highly recommend this hotel and will definitely book again when next in the area for work/business/training!!

Convient place on outskirts of Norwich. Clean and spacious, rooms clean tidy. Supermarket on doorstep.

Was a good stay nice to have acknowledged our anniversary with a couple free drinks

Its been a great experience very good location and most of the things on walking distance will definitely stay again.

Better than a full holiday inn, breakfast fantastic, but no fried eggs !!

Booked because had restaurant and bar. Restaurant menu and hours were difficult to ascertain. Had to ask at desk. Not clear that takeaway cannot be eaten at restaurant tables. Staff was helpful in providing utensils for takeaway and directing us to outdoor tables. Staff was always friendly and answered all questions.

Really good hotel. Spotlessly clean, good price and a great breakfast.

Very friendly helpful staff and a great location for my trip.

There was a lovely lady doing the breakfast in the morning so friendly and lovely to my 2 young boys even though they made a mess straight away got me a high chair would stay again

Fast and friendly checking good room excellent breakfast quite good nights sleep

Nice location, friendly staff

Excellent hotel with modern facilities. The room was very clean and comfortable. All the staff were friendly and helpful.

On arrival we were a bit disappointed with how the hotel felt and our rather dark ground floor room was not welcoming. it was an interconnecting room and the first night our neighbors were very noisy. There was a clear glass panel beside the bathroom door which we found very disconcerting and have never had in a holiday inn express before. We did mention it to the receptionist on checking out and she said that she would mention it to the team. Breakfast was excellent and the lady that was on duty was absolutely brilliant, a real asset to the hotel. We were staying for 4 nights and were able to go out on the buses for 2 days which was very useful. The hotel is in a good position for getting around and we had a pleasant time despite the rather poor start.

My wife and I stayed for 4 nights this past week and had an excellent experience. Every member of staff was very friendly and helpful. A special thanks though to Daniel and Valerie for going above and beyond. Highly recommend this hotel and would definitely stay again! Would give 10 stars if I could.