Holiday Inn Express Hotel & Suites-Hinton by IHG

Really good value for money, we couldn’t find any hotels in Jasper and this was a good alternative. My son loved the swimming pool and slide!

It is slightly out the way of everything but we did book last minute

Centraal gelegen.

Kartonnen bestek

We received a to im the basement of the hotel where all of the back office facilities are. As well, the room itself is not completed. There is a cut out for a closet but no closet rod. The hotel staff defended themselves and stated that the cut out is for garbage bins. Rather than acknowledging the issue, the staff blamed the guest and told me to use the bedroom closet to store our coats.

Water slide and pool were awesome! The breakfast was great!!

Very expensive!!

Excellent service and everything 👏

Quiet area, clean modern building, lots of parking, warm pool with a water slide, spacious family suite, shower had AMAZING water pressure, free breakfast was perfect and had many options for all ages.

Hot tub was out of order. Family suites were in the basement absolutely no view. Would have loved if the mini fridge had a freezer portion. Shower was not accommodating for TALL people.

Tout le calme la salle de sport le petit dej la chambre spacieuse

Salle de sport manque d équipements

Las instalaciones están muy bien, las habitaciones amplias y cómodas. El personal amable.La piscina con tobogán muy divertido para los niños.

El sitio del desayuno era un poco pequeño

The hotel itself is very nice and clean. The employees are amazing! The reason for the low rating is because the beds are like sleeping on a piece of plywood. The kids were running up and down the hallways until well after midnight. I think they should have a seperate floor people with kids.

Hospitality

Parking

Ubicación y es práctico. . Desayuno sencillo pero completo

I booked though booking.com for one night stay and paid full amount when I checked in the staff asked me for a deposit $100 and charged right after I checked out tomorrow and questioned the deposit when will refund the some lady said 7-15 days I called the hotel about it the staff her name is Loa gave me a case number said will tikes 7-15 days again I weren’t experienced like that all the places

We had a wonderful and comfortable stay at Holiday Inn Express & Suites Hinton with our three children. The room was clean, comfortable, and well suited to our family. The hotel was also a convenient base for visiting Jasper. Our children especially loved the swimming pool, which was one of the highlights of our stay. What impressed us most was the kindness and professionalism of the Front Office team. After checking out, we realized that we had accidentally left a bag containing some personal belongings in our room. The staff kept everything safe and responded patiently to our messages. Since we had already left Hinton and could not return to collect the items, the Front Office team provided clear instructions for arranging a courier pickup and kindly offered to find a suitable box and pack the items for us. Their willingness to help gave our family great peace of mind. We sincerely appreciate the care, patience, and assistance shown by the entire team. We would gladly recommend this comfortable and family-friendly hotel to Korean travellers and families visiting Hinton or Jasper.

Nothing significant. We were very satisfied with our stay and especially grateful for the staff’s assistance after check-out.

The hotel overcharged us for the room. He said the rates in booking dot com was American. I told him it was Canadian. But he went ahead and charged me over 500 Canadian dollars a room. I am not happy.

Saubere Unterkunft und gutes Frühstück. Geräumige Familien Suite mit schöner Einrichtung. Sehr nettes Personal.

Waren etwas überrascht, dass wir im Keller untergebracht wurden, obwohl wir ein Zimmer mit Stadtblick gebucht hatten.

Almost everything except 2 things

Location is out of town such as not close to any food restaurant

Friendly Staff. Big room and clean

This is a very convenient location, close to many restaurants. The staff was very friendly and accommodating.

Lokalizacja , organizacja hotelowa,

Brak warzyw na śniadaniach,

Extremely disappointing stay We are very concerned after our recent stay at this Holiday Inn in Hinton. We were assigned a room right next to the elevator and ice machine, and the noise from both was constant throughout the night, making it nearly impossible to sleep. The room itself had serious maintenance issues. The main door had a large gap at the frame enough that hallway light streamed into the room all night, which is also a security concern. The bathroom door didn't close properly either; the bottom dragged on the floor every time we tried to open or shut it. Worst of all was the cleanliness of the bathroom, which was simply filthy. It did not feel like it had been properly cleaned before our arrival. For the price of a Holiday Inn stay, we expected a much higher standard. We hope management addresses these maintenance and cleanliness issues, because right now this room is not fit to be rented out.

Goed bed en rustige kamer.

De ontbijt ruimte is saai.

Found a hair in the bathroom, bugs and spiders in the room.

Cleanliness and friendly staff.

None

Breakfast was good Location was at the edge of the town

View from the room. All we could see was factory units

Big room

Room at basement ; there was a mouse in the room, a tiny. Living mouse! Seriously?

Convenient to the mountains. Space for 5 people

Could have been a bit cleaner especially in the bathroom.

Good

Pool

Very clean. Friendly staff.

Fantastic service! The room was clean and reasonably priced. Breakfast was so yummy and very well stocked thanks to JoJo and other lovely staff. Very accommodating to special requests at the front desk as well! Lots of wildlife sitings on the drive from Jasper to Hinton too!

Jojo and his team have been amazing! Everything was tasty, hot and fresh. He takes pride in his job and if friendly to all staff. He and his team is a reason we will stay here again on our next trip.

Super schoon en nette kamers/ hotel

Ontbijt mag iets uitgebreider/ was tot klokslag 09.30 uur. Beetje aan de vroege kant.

Staff were friendly everything was clean and comfortable and breakfast was great!

The staff went above and beyond to please and help. Breakfast was good, there was a microwave in the breakfast room , we goat oat milk on request, staff very very helpful and polite. The beds and pillows were very comfortable. The hot tub and pool were clean

Can't think of anything I didn't't like

Clean quiet and friendly. They exceeded my expectations. From the great rooms to the full breakfast, everything was exceptional. My family had a great time. A special shout out to Jojo in the morning. This is definitely our go to hotel the next time we are in Hinton.

We stayed with a high-school group of 40 at another Holiday Inn location thatcould not accomodate us for breakfast due to renovations -so they sent us to this location. JoJo and Manuel were so welcoming and had hot breakfast ready for our whole group. The food was fantastic, the hotel very clean and the service wonderful 🙂 Very impressed!

We had a great stay! Even more special because of Manuel and Jojo’s service during the breakfast. They made sure that all food is refilled and available. Perfect service!

Great rooms, clean hotel, the waterslide and pool were a hit with the kids. Breakfast was one of the best hotel breakfasts we have had.

Clean and quiet hotel, JoJo was a great breakfast attendant, polite, kind and on top of things.

Location was perfect! Close to the hospital where we were going. Plenty of disabled parking. Staff were absolutely incredible- my husband and I felt very cared for during a pretty difficult time for us. Manuel, Jojo and Kavindu are excellent at what they do to make guests feel welcomed and cared for. The facilities, the breakfast and the rooms are all top notch! We would absolutely stay here again! We cannot recommend this hotel enough!

Everyone here was exceptionally friendly and helpful, especially Jojo. Would highly recommend.

Amazing service at the breakfast; jojo was amazing

This is my favourite place to stay when in Hinton, I feel it has the best customer service it’s clean and beautiful, best pool and hot tub. I find the rooms are quiet and well designed. My favourite place to stay.

Breakfast attendant too “in your face “ the entire time we tried to have breakfast. Cinnamon rolls were not like other Holiday Inn Express places. Very disappointing!

Leannie at front desk and JoJo at breakfast hall is the best. Very friendly and clean Hotel. Highly recommend this hotel in Hinton.

Great location, very clean. Great breakfast! Above all was the staff’s exceptional hospitality😊 Great job to the staff!

We had a fantastic experience, the atmosphere was very welcoming and professional, and the cleanliness was top-notch. The incredibly friendly staff made our stay even more special, a special shout-out to Jojo for greeting us always with a smile! We will definitley be back!

Everything it was a wonderful stay

Excellent breakfast

The hot breakfast was amazing - so many options. Jo-Jo was very helpful. The lady who checked us in was very helpful and accommodating of all our questions and extra asks.

Would have been great to have a hard boiled egg as an option, as I enjoy breakfast on the go. Was nice to have yogurt on hand and the coffee was good.

Hot tub could have been a lot warmer. I didn’t ask about it. May have been a way to up the temperature.

Nothing

Rude staff

Got in late and staff were very friendly and accommodating. Room was comfortable and quiet.

It was all great

Hot tub in room doesn’t face TV. Not a huge deal but definitely not ideal

Breakfast room was very clean and the staff, "Georgio or Jo-Jo" was super friendly and helpful, and provided great service. Lobby was very clean. The chilled flavoured water was a nice touch. Breakfast provided plenty of options.

Can't think of anything.

Amenities close by Easy access from highway

N/A

JOJO is an amazing guy. Hands down to his service ! Everyday in morning he prepared fresh breakfast. Always smiling Recommended

Cleanness and good facilities

Lights not enough at the cabin

Staff, cleanliness, and pool

Heater was not working in the room, we informed the reception, the maintanece found out that they cant fix it. They gave us another room around 9.30pm but it was also cold. We couldn't sleep all night because it was burning hot after midnight. Our room was in the basement and it took an hour to open the window and to get a normal temparature in the room. Next day morning we explained everything and asked for refund. But they said they couldnt help us because we booked through booking. Com.

Swimming pool water was too cold. If pool water would be warm .it would be great .andnkids would enjoy

Room and jacuzzi were clean , bed was comfortable. Will definitely stay again

The staff was extremely friendly on check in, the room was very clean and the pool with waterslide was fantastic. The morning breakfast during our stay was well worth checking out both days plus it was excellent and top notch .

Nothing , everything was great.

Had a great experience during our stay in this hotel. Rooms are clean, breakfast is great! Thankful for the hospitality and kindness of Jojo who is assisting us very well especially during breakfast time.

The hotel was clean and well cared for. The staff was friendly and helpful. Jojo took great care of everything for the breakfast, which was a great, if typical, Holiday Inn Express breakfast. The pool and waterslide were a huge hit with our kids! Would recommend for anyone looking for a good choice for their family.

The room is immaculately clean. The staff’s are very friendly and assisting in every way. Breakfast is filling and delish!

Clean/comfortable/friendly staff

Location

Well laid out Staff was very polite

Location was next to busy truck stops

Great spot

The place is clean and comfortable. It is family-friendly, and they offer a decent breakfast available until 10 AM.

When you are in the room and ask for service, it takes a bit longer, or sometimes there is no response.

Cleanliness of hotel, quiet, comfortable beds, good breakfast, good location

Nothing

NA

NA

We really enjoyed our breakfast experience this morning. Jojo who helped in the breakfast area was great! He was very kind and a very hard worker!

Loved the hotel when we got here last night Wednesday the 17th at around 10 something the lady who checked us in was amazing great service and was very nice and the guy who was helping with breakfast in the morning on the September 18th was amazing great service very nice love this hotel great food and great hotel price

Jojo in the breakfast room provided pristine customer service. The hotel is very clean and well maintained. Rooms are very spacious and the fact that it’s right off the highway makes it even better.

Everything went very well

The Holiday Inn Express Hinton has a great breakfast, eggs,bacon,sausage, oatmeal, ,pancakes coffee, fruit all included. the staff are real friendly, and the lady at the front desk, I requested more towels and had them within minutes. very happy with the hotel and the very friendly and attentive staff. They also have a great indoor pool and a slide, a big twirly slide into the pool. The location is 45 minutes outside of Jasper its a one road easy ride. You will go through the park to get to the town. Hinton has the usual fast food restaurants and a Walmart and grocers. Good location

Clean, Comfy, Cozy

Easy to get to off the highway. Very clean and well maintained

Our room had an added on AC unit that constantly dripped water on by our heads on th bed, the floor was soaked and there was even mold. We told the front seat about it and had the manager call us. She gave us what she said was 2000 point on the holiday inn app that she said equals 200 When we got the points 5 days later it only equals 20 Very poor service and not happy at all.

Nice hotel! The staff is extra friendly, especially Jojo! The room is basic and clean, the kids enjoyed the pool. Good stay, suggested!

Nice and clean

Nothing

Rooms were very comfortable and spacious, and the pool and waterslide were fun. The staff was very welcoming - thank you to Jojo and to the front desk staff for all your help!

The sofa bed was not at all sleep worthy. I would sleep on the floor rather than sleeping on that. Would avoid the property next time.

A beautiful staff very friendly and helpful. Breakfast buffet really good lots of choices.

The hotel is pretty decent with ample parking. Rooms are spacious and clean. Breakfast is pretty good as well. Great and polite staff. Shout-out to Jojo who did his absolute best to make sure breakfast items were being replenished. A small swimming pool with slide was a bonus.

Property was clean and comfortable.

Excellent

Seems like a newly built property. Good size room and comfortable bed. The swimming pool was good. Was surprised to see the water slide Breakfast was good with hot options ans eggs. Jojo was great at the breakfast service.

We were supposed to get breakfast the hotels I book in banff but they said they do not offer it so that was the only set back other than that it’s all good

Very comfortable and clean room , very nice welcoming staff!

Staff were helpful and very nice

Clean, nice smelling room

The shower didn't drain, we called maintenance and he came and said it was okay. It however, still wouldn't drain and we had to shower in ankle deep water. Couch was also very badly stained.

Spacious room for a family of 5, big pool and a great water slide

The family's room was in the basement floor, located 1 hour drive from Jasper city and most popular hikes and lakes (although it's a beautiful drive and a good opportunity for animal watching) Basic breakfast

Rooms, breakfast

Nothing

It is very clean, spacious and convenient for an overnight stay we did in Hinton It has spool with slide which is an added attraction with hot tub as well Ample parking space, very pleasant surroundings, overall excellent place to Stay

Great breakfast!