InterContinental Shenzhen by IHG

Dafne Lopez 직원은 정말로 친절했습니다. WhatApp 을 통해서 편의시설과 정보, 불편사항을 다 해결해줬습니다. 정말 칭찬받아야 할 직원입니다.

Les installations sont très jolies et le cadre également. La chambre était très propre et bien équipée. Les employés ont été très agréables et à l'écoute. Je remercie particulièrement Dafne Lopez qui m'a beaucoup aidé lors de mon séjour et l'a rendu d'autant plus agréable.

L'expérience à l'hôtel a été très agréable et confortable sur tous les points, à l'exception de l'attente pour déjeuner , une queue de 30 min me paraît limite indécent , une autre organisation devrait être pensée .

Everything

Camere amplie. Tanti intrattenimenti. Colazione ampia scelta. Piscine e palestra molto belle

Niente

From the moment we arrived, we were greeted by Dafne Lopez at reception. Dafne's English was excellent and made our check in process seamless. She was kind, attentive and made us feel like we were the most important people in the hotel. Our room was not quite ready at check-in as we arrived earlier than expected and Dafne kindly sent us regular message updates while we enjoyed some complimentary beverages at the bar which Dafne gave us vouchers for. As wonderful as our welcome was, our checkout process was seamless, again we were attended to by Dafne. Based on our interactions with Dafne throughout our stay, we would definitely come back to this hotel! Congratulations to Dafne on exceptional customer service.

Our stay was excellent.

Замечательный отель, очень много зелени, великолепный большой бассейн, что редкость для гостиницы почти в центре города. Отличное расположение: 1 минут до метро, 1 станция от парка "Окно в мир", 2-3 станции до центральной части района или Hi-tech парка с большой пешеходной зоной, гастрономической улицей и магазинами. Отдельное спасибо Дафне Лопес. Мы жил в 2 номерах, она не просто помогла за 1 день найти смежные номера, но и организовать перенос вещей, пока мы гуляли.

Единственное, что немного снизило впечатление - очень много людей, особенно в выходные. Кажется, инфраструктура и пространство отеля не рассчитано на очень большую загрузку. Например, в утренние часы-пик в выходные приходилось стоять в очередь на завтрак около 15-20 минут. Раньше с таким я нигде не сталкивался

Dafne Lopes worker is really kind. She helps our family to be very confident for 3 days. Breakfast meal is very nice Also swimming pool is really powerful in the world. I have visited there for my business trip about 7 years ago. I remember the swimming pool was really nice. That is why I pick up this hotel for family vacations again. Thank you very much!! See you again.

泳池設施一流，親子暑假不二之選，近地鐵站，附近也有不少好食的餐廳

等候入住過久，平日星期二也等到4點才可上房，但管家也很好，有協助跟進。 住宿3天，泳池電梯壞了，但客房電梯也壞一部，等候時間較長。

Excellent swimming pool

Waiting time for the room to get ready was too long. Food was average. Indoor playroom too expensive even for hotel guests

Good facilities Child friendly

Air con was not working efficiently In this hot weather it was extremely uncomfortable In room dining order took more than an hour to deliver

I think Miss Lopez helped us a lot in the hotel to provide my family all the services required . I would really like to thanks Miss lopez and the hotel staff

Intercontinental is our go-to hotel for mini holiday with kids - it’s clean, has a large beautiful pool, close to metro and restaurants. Rooms are well designed, spacious with comfortable beds. Helpful staff. Great for families with kids. Dafne Lopez was super helpful and patient with our requests and when we encountered difficulties. She was already ready with a smile to welcome and problem solve. Thank you!

Maybe a bit more variety with Breakfast, given it’s a five-star hotel.

The Hotel was great, rooms were spacious and comfortable. The staff were were very nice and accommodating The breakfast buffet spread was good. The facilities were amazing

We had a fantastic stay at this hotel! The rooms were spacious and very comfortable, making for a relaxing time throughout our visit. Breakfast was excellent, with a great variety to choose from. The pools were fantastic — a real highlight of the trip, and the whole property is great for families with kids. A special thank you to Daphne, who was incredibly helpful during our stay and made sure we had everything we needed. The only downside was the pool bar, which could really use more staff — service was a bit slow at times due to being short-handed. Overall, a wonderful experience and we'd happily return!

Lots of different spaces for everyone and good activities on site.

Not enough spots with rain cover

Very family friendly!

Perhaps it was the location of the room, there was some loud performance happening outside in the evening. And it was a little challenging to put our baby to sleep with the noise.

Fantastic room. Hotel is very modern and clean. Great facilities. Tasty breakfast. Thanks to Dafne and the other staff for their help to make the stay enjoyable 🙏

Nothing.

Our family had a lovely time staying here. We enjoyed all of the facilities of the hotel and the great breakfast options! Thanks to the help of Dafne, the stay was super convenient and friendly. We will definitely try to come back and/or advise friends to come.

Waiting time at the elevators at peak hours and waiting time for food in the main restaurant.

This hotel really exceeded my expectations. I had high expectations because I had spent the big bucks on the family room. To be honest, the pictures on Booking.com don't do it justice. The family room is huge. Yes, I knew it had a big bed and a little kiddie bed, but it also had a sofa bed that my boys chose to sleep in, so I could have the king size bed to myself. It also has a little couch, a big bean bag. The bathroom is humongous. It has a massive shower and a huge tub. Bonus: it came with bubble bath and a bath bomb! The kids were so excited about that. The family room also has a big balcony. I only used it to dry the swimsuits, but it is nice to have that for the view. Our room was located near the lift that goes down to the pool, so super convenient. The breakfast buffet is the best I have seen so far. Best Western selection for sure. The staff is great. Special kudos to Dafne and Jeanee at reception, all the young staff at the Kids Utopia restaurant, and the big guy at the juice station (sorry for missing his name). Of course, we chose this hotel for the pool. Having an artificial beach and huge pool in the middle of the city is absolutely wonderful. Again, blown away. The beach is awesome; the "lazy river" area was my boys' favorite. The mini water park for kids, the fountains and sprays everywhere... So cool! We rented those mini handheld jet boats twice; super fun. I really loved the pond with the koi fish. Dafne gave us fish food, which is a really nice touch for the kids. What else can I say? The location is amazing. 15 mins by Didi from Futian Port. 10mins to Yitian Holiday Plaza and O'Plaza near OCT Harbour. This was perfect for a little bit of shopping and different restaurants.

Like I said, I came with high expectations. I believe that it would be great in 2026 to have USB-C plugs in the bedroom instead of having to bring a socket converter from Hong Kong to plug a proper charger. A table would have been great on the balcony to be able to have a meal there. Of course, for technically-challenged Westerners, ordering food is tricky. The QR code for room service did not work. The a-la-carte dinner at Mercado was a tad disappointing. The Caesar salad had too much lettuce and not enough toppings ;-) My boys said that the only thing they did not enjoy at this hotel was the mascots, as they are a bit scared of big costumes.

Helpful staff and room conditions

Pool facilities can be improved

I DIDN'T LIKE THE ROOM SERVICE ALSO USING PLASTIC WINE GLASSES AT THE RESTAURANT

Amazing pool with a beach and plenty for kids to do.

Nothing really!

Swimming pool

Long queue for breakfast

The breakfast was excellent! We particularly liked that fact that we could pick our veg and fruit for a smoothie. Unique! Great variety of food with the usual eggs and noodles to order. A shout out to Daphne who helped us during checkin and checkout since the reception staff didn't understand English. She also gave us advice-so helpful and friendly!

The spa was ridiculously expensive. A shame since I love massages and facials.

It was a lovely stay with our family. Aggie was super helpful throughout our stay. Super patient and friendly.

One of the rooms had mouldy smell but luckily Aggie helped to change the room so we could enjoy the hotel better.

Children friendly

The pool was not open during my stay

The Hotel was super and staff extremely helpful.

Fabulous breakfast. And the Smoothie Bar where you could choose fruits and veg for your own smoothie was great fun for the kids too. Huge pool and lovely seating area under the trees. Separate kids slides and water play area and little sandy beach. The executive lounge facilities were great too, including buffet breakfasts and dinners with a wide selection of dishes. Very friendly and helpful staff.

The pool restaurant didn't open the whole of Easter weekend, even when the weather cleared up. Very long queues for breakfast if you didn't get to the main restaurant before 9.00. And the hotel closed the main pool on Easter Monday which was a shame as it was one of the main attractions for families with kids.

The facilities, room, restaurant

Check in experience was good but not excellent. I stayed at Intercontinental one day before in Guangzhou where the staff was amazing

chambre spacieuse, terrasse agréable.

chambre très mal insonorisée : on entend les gens dans les chambres voisines et dans les couloirs. la propreté de la chambre et de la salle de bains laissent à désirer. la qualité du petit-déjeuner est médiocre.

这次选择了亲子套房，两个孩子超级喜欢，所以家长也住的更舒心。酒店给帮我们安排了房间管家，我们的管家叫Aggie小橘，服务意识极好-因为我在国内用网不方便，帮忙叫车，还主动推荐附近可玩的景点。我随口问了一下美甲，她会帮忙联系美甲店和预约，我在平台上订错了房间的日期她也会帮忙协调沟通。因为这些帮忙，然后我带着两个小孩子在入住期间省了很多时间也省心。如果下次来深圳肯定还要住这里。

The hotel is absolutely fantastic - clean, amazing staff, superb facilities. It’s a dreamland for kids - highly recommend if you have young children. They will absolutely love the playground, dedicated kids restaurant, swimming pool area and there is even a merry-go-round. Special thanks to Dafne who was absolutely exceptional, Lucy, and the rest of the team including the duty manager who was incredibly helpful. Our flight was cancelled and rescheduled and the team did everything possible to assist us and make our stay special. We booked the Family King Suite with Bunk Bed. It’s a special room with its own play area and it was spectacular.

There was a small inconvenience with the room which was immediately fixed. If anything this showed how fantastic the team was.

We had a wonderful time. The staff were so kind and went to extra effort to ensure we were well looked after, including opening the kitchen for us late one night. Thank you.

Leaving !!

The buffet breakfast was great. A great variety of food choices and everything was fresh.

It was disappointing to find out, after I booked a room, that the outdoor pool was closed.

It’s great unfortunately the outdoor pool was closed for cleaning

I was looking forward to relaxing by the outdoor pool in the morning, but it was closed Breakfast not included and expansive

The hotel is impressive and beautifully designed. The rooms are spacious and clean, the bathtub was great for throwing all the kids in at once. The breakfast selection was pretty good, we got there before 7.30 to avoid the crowds. The pool (on the one afternoon it was open) was great, the kids played for hours in the Waterpark. The beach area was also nice for little kids. The indoor pool has a nice big hot tub but do note you need a swim cap to swim indoors. Staff at the kids area were very sweet and kind, we fed the kids at the Utopia restaurant twice and whilst the food is average the staff were really sweet with the children. The kids also loved the outdoor playground and merrygoround.

Without prior notice the outdoor pool and Waterpark were closed and wouldn't be reopened for 2 weeks. Apparently the hotel were only told about the pool renovations the night before. We totally understand this was not the fault of the hotel staff but it was managed so badly, no information given to guests and the closure apparently was not urgent and could have waited until after the busy holiday period, the hotel was still fully booked! The hotel did offer for us to have an upgrade for a return stay as compensation. We were also pestered on our 2nd morning at breakfast, a staff member insisting we must pay for our 8 year old son, we kept using Google translate to explain our booking was for 5 people all with breakfast included but it took all of the meal to sort this out. Finally the hotel is underutilised, there's a lovely pool bar and restaurant but again, despite the hotel being packed, was shut! We paid a lot for our stay and were so excited but the service and facilities fell short of our expectations.

Amazing facilities for kids and families

the lounge facilities were excellent from breakfast through to Happy Hour drinks and buffet supper. All the staff were really friendly and helpful. Great facilities for children too.

There was a 30 minute queue for the buffet breakfast on Easter Sunday morning.

Very child friendly and the staff were excellent!

For being a child friendly hotel, we were surprised that the kids club, Utopia required extra cost!

入住當天早上多謝賓客關係部Lcey已經發信息給我提供長細資訊幫助🩷 孫女喜歡玩水酒店又有自家沙灘小朋友很喜歡這酒店,還有室內泳池,有一個熱水按摩池很舒服,房間潔淨酒店大堂明亮又有氣派 小朋友說下次再要住這間酒店😉

地理位置不错，出门就是地铁去到哪里都很方便

退房前一晚，酒店礼宾部员工3次致电说要送我们一个蛋糕……直至退房也没看见蛋糕，不知道是什么意思？不是没有收到蛋糕而计较（我和先生也不太能吃甜食）觉得这操作很莫名。

Everything

Nothing

Absolutely gorgeous and very convenient located hotel

The language barrier but not a big deal

I was upgraded to a suite room. However the room was old as compared to the stabdard basic rooms.

everything..

nil

Bath tube

Air conditioner filler seems not cleaned up for a while.

Удобное местоположение. Какие же великолепные у них завтраки!!!😋

It was spacious and kids friendly

Breakfast is very good though its expensive

Food is pricey

Staff and service

N/a

位置很好；去往世界之窗，欢乐谷，锦绣中华民俗村都可以步行过去。很方便！

1. 工作人员办理入住的时候效率慢；在前台等了足足30分钟。 解释说因为找不到订单，解释因为系统问题。 后续送了两盘水果作为补偿，但酒店入住本就比较晚，还带着三个孩子和大人，工作效率需提升。 2. 对工作人员撒谎事件很不满意；办理退房就问了前台是否可以给账单和发票。 前台表示这些需要第三方平台Booking来提供。 后续打了他们客服电话再次确认，表示这些信息都是该酒店来提供了。 对之前员工的行为表示道歉。 不能理解酒店对这方面信息都会存在培训不到位的事情发生？

pretty old

old and not that clean

床的數目跟預訂的不符

It’s very suitable for family with young kids, there’s plenty to roam around, and the swimming pool is very popular for them

One thing I’m not sure is the cleanliness of the family room, where the carpet and furniture has visible stains. I understand the rooms are dated, but dust on speakers, in the corner are visible, which does affect the experience of the stay. More water can be provided.

El hotel es excelente, pero hay que remarcar que la Srt Dafne nos ha recomendado y atendido con total cordialidad y disponibilidad, gracias a ella que habla un perfecto español, nos hemos sentido como en casa después de muchos días de NO pillar , ni una con la dificultad del idioma 👌. Le damos nuestro agradecimiento 🙏

未入住前已經有賓客關係部一位名叫冰冰的來電訊作溫馨的招呼，在選房方面作親切的提示及適當的安排。在入住時送來水果拼盆，並多次作出關心的問候。謹此對冰冰和有關服務人員作出表揚和讚賞！👍😊

Много зелени, чисто, шведский стол очень разнообразный, расположение очень удобное до метро 1 минута.

Просили номер около лифта, а дали ооооочень далеко. Мы приехали в день рождения, от отели не было ни какого поздравления 🙁.

華僑城地鐵站出口，行幾步就到達酒店大門。

沒有

It’s super kids friendly, the rooms are huge, and the breakfast is from another world!

Everything was amazing

Great outdoor space Upgraded to suite with separate room for kids

Long waiting time at Chinese restaurant 1hr + for dinner Buffet area privatised on day 1 for a conference but not advised at check in what are the alternatives

The breakfast, the personal, the pool, spacious rooms

Very nice environment

Beds are too soft.

Very good service

Lovely hotel with excellent facilities for kids and adults. We were greeted by the fabulous Dafne Lopez on arrival and she made everything run smoothly from check in to check out. She really made us feel at home. The hotel is great and it would be very hard to find a better swimming pool set up! Rooms are spacious and clean. The food is great, especially the buffet breakfast.

Service at lunch in the mercado restaurant was very slow on the first day but much better on the second. There was some confusion about the bill in the El Chino restaurant which was quite annoying - we were expected to pay up front as opposed to at check out. Something I have never experienced in a hotel before XD. Anyway, that won't stop us going back to the Intercon and I stand by the 9/10.

服務人員態度有禮，房間都整潔，淋浴間有待改善。

宾客关系部冰冰服务热心 酒店整体视野开阔 有机会下次还会回来 感谢热情招待丨～

It’s great for kids with a big swimming pool. The room is large and comfortable. The breakfast was good with lots of juice choices for a hot day. Staff members are friendly and accommodating. The lobby was spacious and comfortable so we could stay a bit longer after checking out.

Breakfast could be a bit more varieties for a 5-star hotel. The queue was a bit long in the morning.

The incredible pool, the family room and the manager, Dafne. She went above and beyond

The fact that the pool restaurant wasn’t operating

范冰冰小姐 服務態度良好 熱心幫助本人解決問題

房間佈置雖然美觀，亦深得幼童喜歡，惜房間設備已顯得略為陳舊，且有污漬，唯不太影響整體觀感。 房間配備室內及室外拖鞋，很貼心，方便住客前往酒店沙灘。房間亦配有兒童專用洗護用品、兒童廁所板及洗手盆踏腳，方便幼童如廁洗手。浴缸很大，一家四口一起浸浴也可以。 酒店也贈送幼兒零食及水果，唯蘋果已爛掉，雖要扣分。

Great for kids

Would be good if there’s a shuttle bus.

It’s been a month and a half since check-out, and the 2000 RMB deposit still hasn’t been returned. The hotel hasn’t responded to any of my messages on Booking either 😂 Overall, quite a strange situation! Позорники одним словом!

Super kids-friendly. There are a lot of facilities for kids. Location is not far from downtown or shopping area.

Rooms are a bit aged. But it walks so far to the rooms from the main area in the hotel.

Facilities are good

There was no toilet tissue roll in the toilet when I checked in. Toilet floor was not clean